Customer Reviews for U-Haul Moving & Storage at Valley Blvd

Rating:

5.0

This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you

Rating:

3.0

I don't know if this is relevant. I made my reservation at Post Masters in La Verne and received a confirmation email form UHaul. I called Postmasters Friday afternoon to verify my rental for Saturday morning and they told me I had no reservation. When I gave the owner my UHual confirmation order number she told me it wasn't their responsibility, she offered to do me a favor and call UHaul to find out what was going on. She never called me back to tell me what happened or apologize. I called UHaul and was told this is a one way rental so I would have to pick my rental truck up at a location 20 miles away in The City of Industry . Obviously Postmasters knew this before when they rented me the truck. I feel this is misleading, unethical, unprofessional and disrespectful. Please contact me if you would like to discuss further. Thank you, marc Shatkin, 909-239-0264

Rating:

3.0

Hire someone with personality in the office. Didn't get her name but not friendly or helpful and appeared that she didn't like her job. I felt like telling her if she didn't like what she was doing find another line of work.

Rating:

5.0

Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.

Rating:

3.0

$ 20 advertised, paid $ 120

Rating:

5.0

The represent who assisted me was cordial, efficient, professional and went above and beyond to help with my rental (pick up and return). I can't quite remember his first name but his last name started with a V. Excellent customer service!

Rating:

5.0

The steering has too much play making it a little harder to drive e.

Rating:

4.0

Answer the phone when I call. It's always busy.

Rating:

5.0

The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!

Rating:

5.0

I forgot the gentleman's name that helped me but he was helpful and he helped me with a refund.

Rating:

4.0

It was good for what I needed it for but I felt it was a bit pricey. I will look for a place that doesn't charge so much.

Rating:

5.0

Excellent service keep it up .

Rating:

5.0

They were great , especially Ruth . The best .

Rating:

5.0

Outstanding location! The owner waited on us and she was so professional and efficient. I would come back again and recommend this place to anyone who needs U-Haul

Rating:

3.0

Get a better customer database for returning customers.

Rating:

1.0

Stop using my info- this is fraud

Rating:

5.0

They no longer answer their phone, but instead all calls are directed through a "Call Center" and reservations are the expected way of doing rentals. When I came to get the rental truck & trailer that I had "Reserved" 4 days prior, it was not hooked-up and ready to go. I was also "pissed" because I had to go home and get my cell phone so that they could record it with their camera that I received a call when they phone to confirm me phone number....They should have told me the required procedure when the reservation was made!

Rating:

5.0

You do a wonderful service to peoplel. Thank you.

Rating:

4.0

Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858

Rating:

5.0

People there where very nice truck was clean

Rating:

5.0

Fast service.

Rating:

4.0

Clean rental trucks

Rating:

5.0

Everything went great. Awesome service!

Rating:

5.0

The wire harness had exposed wires. I used my own electric tape to cover.

Rating:

5.0

Customer Service Representative, Gilbert , was most helpful during the check-out and check-in process. He should be given a nice “good merit” raise and a Certificate of Outstanding Employee Service. Sincerely, Richard Bailey

Rating:

4.0

Friendly staff and always ready to help and make the process simple

Rating:

5.0

Just there are few officers

Rating:

3.0

Staff needs improvement. They are so lay back and careless with customer services. I was told my tow combo would not work when website said it would. Employee forgot to input information. Just need better customer service like other locations.

Rating:

5.0

Best place to rent a Motorcycle trailer, great price and service

Rating:

1.0

I've called this location on three separate days and no one answers the phone. I went to this location multiple times to rent a vehicle but there was no one in the office. Each visit the line was long. People were waiting and obviously annoyed with lack of staff. After renting my truck it was dirty inside. I cleaned it out! All the 3 staff members I met were rude and unprofessional. Horrible service.

Rating:

5.0

none.

Rating:

5.0

All I can say keep doing what you guys have been doing, friendly and the staff are great, this was my first time experience and all the transaction with my move went well, thank you

Rating:

1.0

Ridiculous clean fees, only four light plastic pallets left in the vehicle charge $80. And service is really really slow; the stuff looks not well-trained.

Rating:

3.0

The lady that called me on 1/15/21 at 2:26pm was absolutely unprofessional and rude. Rather than politely asking, demanded that I bring back the truck by 7am.

Rating:

5.0

No complications.. Smooth and fast.. Thank you

Rating:

3.0

the inside dash and seats were dusty and smelled like dirt, and the customer service was average.

Rating:

3.0

U guys are trying to charge me for two days and u only use the trailer one day

Rating:

5.0

everything is excellent

Rating:

1.0

Not professional and my equipment was filthy

Rating:

2.0

Very rude customer service, manager was ready for a customer to walk out without helping, gave attitude to my sister. Would rather have had the chance to find a different location and or another company all together

Rating:

3.0

The one that I rent is standard ,including doors lock no remote control

Rating:

2.0

Fix the gas gage on your trucks because I added more gas than I needed to! Plus the l truck I was rented sounded like it was going to break down.

Rating:

5.0

My attendant was very helpful, thank you for helping me with my situation Best

Rating:

4.0

Above average experience. Two guys there to check the truck as soon as I drove up. When I walked into the building to get a receipt someone came in and helped me immediately.

Rating:

5.0

This doesn't apply because this was where my truck was taken after being stolen in Pomona, CA. I had no interaction at this location.

Rating:

2.0

I reserved a 26 foot truck two weeks prior. The day before the move I get a phone call saying the truck broke down. When I get there. I ask someone else about the truck and they tell me someone reserved it two days ago and I couldn't get it. Didn't make any sense to me. For that reason I don't recommend this place.

Rating:

4.0

6x12 open trailers are hardly available

Rating:

5.0

I wasn't aware I should have returned truck to yellow tent- I was never advised- tell people what you expect from them- this was my second rental in one month

Rating:

5.0

Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.

Rating:

5.0

It was a pleasure and convenient experience.

Rating:

5.0

Staff was very down to earth and caring. They were so quick and professional

Rating:

4.0

Although you canceled my preorder,but luckily you reordered for me and now I moved out smoothly,so thank you very much.

Rating:

4.0

Inform them when you don't have the vehicle that was reserved ahead of time and try to find the location where they can get the vehicle BEFORE the day they are supposed to pick it up. Very poor customer service in that respect

Rating:

5.0

It fast and easy!

Rating:

4.0

They need to answer the phones when someone calls. I've been using them for 10yrs on a regular basis and it's rare if someone at the shop picks up.

Rating:

1.0

Charged me the full amount of rent for going over 1 day. Should be a prorated rate.

Rating:

5.0

I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.

Rating:

5.0

Muy buen servicio

Rating:

4.0

Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.

Rating:

5.0

Muchas gracias por todo

Rating:

5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Rating:

5.0

Supper easy and fast .

Rating:

5.0

Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.

Rating:

1.0

20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?

Rating:

5.0

Everything was great!!!

Rating:

5.0

Well done

Rating:

5.0

I’ve been helped by majority of the guys there and they are all awesome and so helpful.

Rating:

1.0

I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items

Rating:

5.0

From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.

Rating:

5.0

Great storage units and friendly staff

Rating:

4.0

Overall, it was a positive experience.

Rating:

5.0

All good.

Rating:

5.0

Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Rating:

3.0

Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

Rating:

3.0

Timing and access could be better

Rating:

5.0

Thnx for helpful and courteous attitude.

Rating:

1.0

Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Rating:

5.0

Customer service is great and friendly. 100 percent satisfaction guaranteed

Rating:

5.0

The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Rating:

5.0

Excelleny service

Rating:

5.0

The sales guy was excellent he help me a lot...

Rating:

1.0

This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

Rating:

4.0

I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

Rating:

5.0

I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

Rating:

5.0

Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

Rating:

1.0

Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Rating:

5.0

I have nothing bad to say. They were always helpful and pleasant to deal with.

Rating:

3.0

For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience