Customer Reviews for U-Haul Moving & Storage at VCU

8,767 reviews

900 N Lombardy   Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

(804) 358-4978

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(804) 358-4978

900 N Lombardy
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazingly easy. Easiest part of the entire move.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Cassiopeia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

I spend 1 hour to take my trke

Abdullah T. 
Rating:
2.0

How do have upper level units and only one set of portable stairs on a floor

Gaia S.  |  Online Move In 
Rating:
3.0

Online self check in should not require me to still go into the store and deal with people to get the job done

Gaia S. 
Rating:
5.0

Thank you for your help with this rental. Great truck and good gas mileage.

JOHNCOURTHOPE L. 
Rating:
5.0

Nothing. Easiest UHaul check-in experience I've had.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Arthur R.  |  First Impressions 
Rating:
3.0

This place is very confusing. We could not find personnel. Tried self checkin and there is no place to drop the key. Finally found someone who said to leave the key in the truck. There could be better signage for drop offs

Luanne R. 
Rating:
4.0

I wish the truck was serviced properly. I had to stop multiple times to add oil to the truck. The tire pressure sensor monitor was malfunctioning. The Alignment was absolutely awful. There was dog hair on the passenger seat I didn't notice till after I picked up the truck, luckily the individuals near the cleaning bay helped me out with plastic

Ali A. 
Rating:
5.0

Customer did not leave a comment.

Coty G. 
Rating:
2.0

The unit is old and was supposed to be climate controlled but it's just a wooden box. I've used uhaul be and the facility was much nicer. I will be moving to a better fain the near future

Toni W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Everyone was so helpful!

Marietta W. 
Rating:
3.0

When I picked up my uhaul in Hickory it had one associate who quickly while processing mine checked in a return and helped a customer that was trying to help a friend make a payment but the friend was at the wrong store. This associate was a true multitasker. When I dropped my truck off in Richmond you had 4 associate #1was helping a customer #2 was walking out with another customer # 3 was one the phone with a customer and # 4 had just finished with a customer and I was waiting on #4 to call on me but never did. I walked down to their station and they pointed me back up to the other two already occupied associate's. When associate # 1 finished with their customer I told them I had a return and was instructed by associate to leave key in door. Had I'd known that I could have saved myself 10 minutes in waiting.

Kearley L. 
Rating:
1.0

Customer did not leave a comment.

Gaurang P. 
Rating:
1.0

I had to store furniture in a storage that had so access without using moving stairs. Imagine loading a 150lbs couch up to a storage unit without direct access. Be mindful of storage unit needs of people, caution them about if it has direct access

Gaurang P.  |  First Impressions 
Rating:
5.0

U-haul storage facility was located on the ground floor. The unit was clean and ended up being the perfect size to move my daughter's belongings into

Lisa W.  |  First Impressions 
Rating:
3.0

This entire experience from start to finish has been a MESS on Uhauls end. The location I received as my dropoff location was not this location - it was SmartsTowing. Once we dropped it off at that location (which was the one on our order) we got a call from this location asking when we were dropping off our truck. I explained that we just dropped it off and he said "no you didn't". It then took over 24 hours (and multiple calls from me to Uhaul) for them to figure out that they had messed up and didn't send me the updated order with the address of this facility, so I had no idea it had changed. It has been so wildly chaotic to work with Uhaul and it's dealers that we will not be using Uhaul again. I suggest tightening your net and focusing on quality over quantity - it's obviously difficult for the Uhaul team to keep up with everything.

Taylor L. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

GARYMICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis A.  |  Online Move In 
Rating:
5.0

Isiah was great checking me in.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Laurne T. 
Rating:
5.0

The online experience and app experience are freaking miserable. Nothing worked and I would not have been able to collect my rental if it weren't for the nice people at the location working outside their business hours. Fix your trash app. It's so insane that that is your app, it doesn't work at all. Disgusted

JEFFERSON A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I dealt with three people and all three were professional and very personable. They hooked up the trailer and tested the lights, then I was out of there. I'm not sure there is room for improvement. Maybe doing something that will maintain the high morale you have going on. You don't want to lose caring people like that.

Mark T. 
Rating:
5.0

Nothing

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Gary J. 
Rating:
3.0

Customer did not leave a comment.

KWADWOO A. 
Rating:
5.0

Customer did not leave a comment.

Trey T. 
Rating:
5.0

We seem to rent a lot and this location has been by far and away the best for service, friendliness, and cleanliness!

Duane S. 
Rating:
1.0

The contract part of the visit was okay. The loading part was less than sufficient. After he attached the trailer to the truck, I noticed the tongue was a little low (causing the tandem axels not to be even in the ground; I wanted to reverse my hitch's ball to raise the tongue so it would ride level, especially after I load the vehicle. The person did everything to discourage me. They also did not walk me around and explain all the features I would be using , including flipping the fender out so I could exit (which I had to climb out the hatch to exit-later I found how to reenter the vehicle by the fender). I was very frustrated after loading the vehicle. This place needs more training so they can't better instruct customers on use of your equipment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Tyson M. 
Rating:
5.0

I only use the trunk in south Richmond. But I was billed for 71 miles. I don't understand.

Pablito G. 
Rating:
5.0

Customer did not leave a comment.

Julian M.  |  First Impressions 
Rating:
5.0

Since I didn't more important questions, it would be helpful if all fees would be stated to customer: mileage cost and environmental charges. Otherwise, all service agents were very polite both on the phone and in person. Thanks.

russell W. 
Rating:
5.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

The staff, during the pickup, were great. Upon the return, a different staff member was also great. Watching them working with other customers, all of the staff were very friendly and knowledgeable. Well worth the drive to get everything you may need for any moving .

Phil R. 
Rating:
5.0

Customer did not leave a comment.

glenn F. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

I do not remember her name but she had red hair and had incredible customer service manner, super helpful and kind on a stressful day for me. Thank you so much!

Caitlin F. 
Rating:
1.0

work with customers and honor your quotes. I had a quote set for 700 and moved the date by hours and got charged double and NO ONE HAD TOLD ME THE PRICE WOULD DOUBLE. Otherwise i wouldnt have changed the time. this was wrong because i got no options no support in figuring out what could be done just threatened that if i looked for another quote i could lose the one that i already had and the next one could be higher. I have used uhaul before and i never got this lack of cooperation and support.

Philip N. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
3.0

Customer did not leave a comment.

Shanita H. 
Rating:
3.0

Ac comes on and goes out blowing hot air

MELODYYVONNE K. 
Rating:
4.0

Customer did not leave a comment.

david C. 
Rating:
1.0

Customer did not leave a comment.

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRYDORNELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
4.0

Uhaul smelled like cigarettes

Marshall S. 
Rating:
5.0

Employees here are always friendly and helpful.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
1.0

Very aggressive phone calls and texts. 3 calls at 730am back to back to back. No voicemails. Then text saying they would report truck stolen in 4 hours. When call was returned at 9am. Female On-site rep was combative and truthfully mean. Chat with reps on Sunday, prior to return time, through uhaul.com unable to help/extend rental. Will not be renting from this location ever again due to phone/text communication. Gentleman that worked the counter for initial pickup was great.

William K. 
Rating:
1.0

Provide truck that has been reserved

Aaron K. 
Rating:
4.0

Return deposit alittle faster! Thank you.

Harvey A. 
Rating:
3.0

Something is always wrong when I get there. Either you don't except the type of card payment I have or what I rented is not there. I didnt even get a receipt when I returned the vehicle. The driver window didn't work and there was an old cigar behind the passenger seat.

Antione S. 
Rating:
5.0

Very helpful personnel

Carley L. 
Rating:
1.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

Keep up the good work.

Christopher B. 
Rating:
4.0

The radio didn't work! Overall I'm good with the equipment

Jeffrey J. 
Rating:
3.0

Helpful staff. The only weird thing is the key return after hours is a hole in the wall that is really hard to find.

Kimberly M. 
Rating:
5.0

The process was great and every employee we interacted with was helpful and friendly. There are some quirks with the storage facility that could be explained better like entering the code multiple times and our storage unit was on the upper level which required a movable staircase.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
3.0

Have coupons (such as the deal for 1 month free storage rental with a truck reservation) go through automatically instead of having to mention it to the people at the front desk when you check in. Due to this I had to pay full price, which was a little inconvenient, but it is what it is. Good Air conditioning throughout the storage buildings would be good for moving in the summer time. Oh and the parking lot situation is kinda weird for the amount of units y'all have. Not many spaces.

Wyatt V. 
Rating:
3.0

I had orders blankets and they were not in the truck. It was pouring rain and I had to drive around and go inside to get them.

Carlos V. 
Rating:
5.0

The truck was so loud the radio is useless. It was if the window was open. I had to check to make sure the door was closed. It was, but it didn't sound like it. Extremely loud.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
1.0

I got called back and the truck got changed to an older one, the return vehicle website did not work and the key drop box was not readily available

Francesco M. 
Rating:
1.0

Address your self check in process. I've heard from any other customers it doesn't usually work. Many customers were in line and they also could not self check in.

Corey H. 
Rating:
4.0

Customer did not leave a comment.

Jason E. 
Rating:
4.0

Better signage to find vans. Also you have to drive the van off a curb to exit this location. And my van had issues with the parking brake. Also the whole pickup experience was so bad. I have a U-Haul account and just got another U-Haul last week. You guys can't save my drivers license to my account? I had to take 6 pictures because it kept telling me the image was unclear. Plus, when you reserve the van share you have to decline another 5 pages of U-Haul selling you things. Your UI should know that if I'm reserving a 9 foot van for 1 hours with 5 miles estimated, then I don't need 2 hours of moving labor. So please don't make me decline that, and decline furniture pads and all that other stuff. It's just not a smooth experience.

Raphael W. 
Rating:
1.0

The people at this location were EXTREMELY RUDE ! from the moment I walked in the door to the second I returned my truck they were almost trying to see how rude and unprofessional they could be ! The guy I dealt with at return tried charging me a "clean up fee" before he even checked the truck over and the truck was filthy when I picked it up in fact I actually threw away trash that was left on the dashboard from the previous renter ! The van looked like it had been wrecked in multiple spots it barely had gas in it and the Interior was dusty but the rude guy at returned said "I'm gonna have to charge you for cleanup" before he even looked the vehicle over . The floorboard driver side BARELY had a dusty footprint (which was there when I got the vehicle) ! I felt like it was an attempt to add some additional fee on ! I asked the guy how much he was going to charge me to remove the tiny dusty footprint no bigger then my hand so I'd know how much to charge him for the removal of water bottles left on dash (dangerous for driving conditons) and he said never mind I won't charge you . This location is TERRIBLE and if I hadn't already had arrangements and had people waiting on me for the truck I wouldve canceled my reservation and walked out the door !!! The young lady that waited on me from the start was EXTREMELY RUDE !!! Not only to me but in the middle of my transaction with her she picks up a ringing phone which no one else seemed to car about and started screaming at them !!! stay away from here !!

Charles T. 
Rating:
5.0

Isaiah was very courteous and helpful.

Edward G. 
Rating:
1.0

Lock box was not visible or clearly indicated. Help line was 55 minute wait. I left keys in vehicle rather than unsecured numbered boxes. There were many suspicious people on the lot. I left the keys in the safest available place. I will not pay a locksmith.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Ccc D. 
Rating:
2.0

1. The truck that I rented is a safety hazard as the left door is damaged due to an accident and takes multiple efforts to close and does not fully close. 2. The attendant receiving vehicles needs supervising. I drive up and get out, this person gets in slams the door shut and begins to drive forward. No word no contact nothing. I walk off and he's screaming about his OCD like I should know his mental state/capacity. Absolutely unacceptable and zero quality customer service. 3. The inside attendants were patient and prompt even though i was taking calls while at the counter.

KEITHARVON B. 
Rating:
5.0

Customer did not leave a comment.

Shakeila F. 
Rating:
3.0

Your non-contact process did not work. I wonder if it was related to the color of my skin. The cargo van was dirty (animal hair) and the tire pressure warning was on. The rental was returned at 5pm not 6:30. This was partially because my rental pick up was delayed because I had to wait in line to see an agent rather than contactless pickup.

Octavia H. 
Rating:
4.0

There always seems to be a little longer than usual waiting in line.

JOHN BRAD S. 
Rating:
3.0

Customer did not leave a comment.

Alhussain Y. 
Rating:
5.0

Customer did not leave a comment.

millicent B. 
Rating:
5.0

Customer did not leave a comment.

Carl P. 
Rating:
4.0

Great service great people no problem.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Staff was very friendly and helpful. I was able to get everything done in a timely manner. I am very happy with my experience. One suggestion I have would be (if there is space) to add more room for the drop-off area, as a lot of the trucks were spilling over into the other lanes. Regardless, it was a very smooth process.

Desiree J. 
Rating:
1.0

Agents need to pay attention to the safety measures when providing a customer with a trailer. Terribly disappointed in their service.

mary D. 
Rating:
4.0

Tell customer where to find vehicle I'd number on trucks lol...

BARRICK M. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
3.0

Customer did not leave a comment.

Deja H. 
Rating:
5.0

Customer did not leave a comment.

Meredith M. 
Rating:
4.0

Provide the same excellent service to all patriots

Latasha D. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
4.0

I got double charged for the insurance for the Uhaul

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

AUBREYJONES E. 
Rating:
5.0

N/A

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

peter W. 
Rating:
5.0

Customer did not leave a comment.

Juanmanein B. 
Rating:
1.0

Literally the Blindspot mirrors on the driver side were smashed and broken. the driver seat had holes in it; as well as the driver side visor was broken. as for the actual bed of the truck it was fine. but at the 900 north Lombardy Richmond VA location the key dropbox is nonexistent for people who are returning after hours. I literally searched and did three walk-throughs of the whole entire location and could not find a clearly labeled key dropbox. It got to the point where I just put the keys in the truck and left because it was taking me way longer than it needed to. y'all say in your videos that it takes you 15 minutes to return the truck, well it took me an hour and a half and it was unacceptable. and it needs to be a smoother process because I looked like a crazy lady walking around this property. Y'all also really need to update your website because it glitched on me five separate times during the return process and so I'm not even 100% sure if the truck has returned in the system because it literally never sent me a confirmation or a receipt to my email afterwards like it said it would. Anyways I never plan on renting a U-Haul in the near future or probably ever again.

Emma W. 
Rating:
3.0

Good service

MICHAEL A. 
Rating:
5.0

The gentleman who helped us was wonderful - very patient, friendly and helpful!

Meredyth T. 
Rating:
5.0

Customer did not leave a comment.

Marianna C. 
Rating:
4.0

Customer did not leave a comment.

Chuck B. 
Rating:
4.0

Corporate messed up our scheduling repeatedly and we did not appreciate that. Our dealings with the local store were just fine.

MICHAEL A. 
Rating:
2.0

If i reserve packing blankets and a dolly, then the location should actually reserve those things for me. they sent me to another location for both things, and i was only given blankets not a dolly. it wasted an hour of my time, and i was not given all the things i needed to move. very frustrating overall and despite the helpful employee who took my keys, it's doubtful i'll use uhaul again.

Savannah E. 
Rating:
5.0

Customer did not leave a comment.

cynthia l.  |  Overall Experience 
Rating:
5.0

Very professional very helpful and nice.

Gina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa B.  |  Overall Experience 
Rating:
5.0

A well run facility !

Edgar C.  |  First Impressions 
Rating:
5.0

Very polite crew. Assisted tour of storage center after upgrading unit size.

Terrance C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank O.  |  First Impressions 
Rating:
4.0

It was an easy process to check in and get my storage unit. I like the level of security offered and the fact that there were free flat bed dollies available to help me move my things.

Racquel F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yolanda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neville s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINAELIZABETH C.  |  Overall Experience 
Rating:
5.0

When I got the unit I was told I had 24 hr access and turned out that I didn’t . So it was very inconvenient for me when I had to rush from work to try to make it there before they closed

Alfear C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryshawn R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Danni at the front desk was very helpful. Our first storage unit was too small. He got us all squared away without an attitude

Sade H.  |  First Impressions 
Rating:
4.0

I feel the building need to renovated explore the two bumpy on the elevator

ALTHEAMARIE S.  |  Overall Experience 
Rating:
1.0

This is the worse storage and experience I have had. I wouldn’t recommend this storage to anyone. This storage needs to be shut down. Management wasn’t helpful. Corporate wasn’t helpful. I hate this storage

Briana M.  |  Overall Experience 
Rating:
1.0

Worst experience I’ve ever had. Please pick another uhaul if possible

Danny M.  |  Overall Experience 
Rating:
4.0

I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.

John L.  |  First Impressions 
Rating:
5.0

Always love the convenience. Thanks.

Vivian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Irene h.  |  First Impressions 
Rating:
5.0

From the first time I called the staff was amazing. Dequan is an amazing associate to the U-Haul team. This young man went above and beyond for me and my family in my very difficult relocation.

JESSICA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desmond W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex h.  |  First Impressions 
Rating:
3.0

Rates and hours were on par with similar storage units in the area, but buildings were not clean, general maintenance on the building was not maintained (e.g. trip hazards from broken flooring on elevator landings, fan/climate control units making loud noise and not regulating temperature), sirens going off without bring addressed by security/employees).

Morgan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

britt-handy v.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qubilah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDYDICKERSON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius G.  |  First Impressions 
Rating:
5.0

This facility is extremely well run. Staff is excellent Franklin Butler

FRANKLIN B.  |  First Impressions 
Rating:
5.0

Amazing customer service, phenomenal experience!

LATRICEJERNELL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELFORD C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wm. Bill H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELVIN D.  |  First Impressions 
Rating:
5.0

Great facility and staff. Could use a few more carts and possibly a dolly but otherwise a good experience. Thanks!

Mary R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia F.  |  Overall Experience 
Rating:
5.0

Juju and the staff were super friendly and helpful!! Juju was very accommodating when we were trying to figure out the right size storage. When we were exhausted and trying to get the last stuff in for the night, a gentleman that worked there offered to go get carts for us. The only thing I can say that is not that great, but it is the city so it makes sense, is the lack of parking and unloading areas. The poor man that was working there was having to juggle every car that came in and get people moving one way or another just to be able to get people in to park for unload or load or get a truck. But, that really didn’t affect us that particular day just because we were lucky enough that the loading zone was open, it was just very hairy trying to park and get in and out with all the other cars trying to get around. But the people that worked at U-Haul were used to it and very good about getting people to move around where they needed.

Kerry P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Marvin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE j H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas B.  |  First Impressions 
Rating:
5.0

Good,fast, easy

BETTY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada M.  |  First Impressions 
Rating:
5.0

Ty was awesome and made my move out experience easy! Give that man a raise!

Leslie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERTA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott P.  |  Overall Experience 
Rating:
5.0

Great staff support! Outstanding service!!

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

uqbah m.  |  Overall Experience 
Rating:
5.0

On the late morning of Sept 12, 2021, I came to the VCU location to unload a 6x12 trailer into a 5x10 storage unit and then return the trailer. All 3 staff members I saw were incredibly helpful, friendly, and professional. I wish I'd gotten their names but I was exhausted from driving and didn't think of it. Everyone at this location that day was just a dream to work with, and I truly appreciate it. Best service I've ever experienced at a Uhaul.

erika v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedez J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick B.  |  First Impressions 
Rating:
5.0

The Manager, Dannisha Williams, and Tyrek Jones, both expertly assisted, was efficient, and thoroughly explained how the storage unit process worked. They are exceptionally good ambassadors for the UHaul experience. The process was made seamless, and I am very grateful for their assistance. Both Dannisha and Tyrek are to be commended.

ROSALIND W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nacy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wedyan A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Jason Kruzel did a great job with customer service

Austin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
1.0

Since Lance left, management has went down hill. But I am hopeful that it will improve.

genova w.  |  Overall Experience 
Rating:
5.0

For the last 4 1/2 years while my daughter attended VUU I’ve experienced nothing but quality service from this facility.

Herman B.  |  Overall Experience 
Rating:
4.0

The staff there was very helpful, kind, and friendly. I did rent a 10 x 10 truck which drove good and was clean. I also had an issue with my storage unit as it was too small. That was a mistake on my part, due to thanking my belongings could fit in that space. The great thing about that situation was, I was able to get a full refund on my storage unit, as I only had it for 2 days. I thought their action on this situation was awesome. I did not have any problems with obtaining my initial payment for the storage unit. I think your agency did a great job with my situations. Thanks for all the agency has done for me and have an awesome day

SEAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrone S.  |  Overall Experience 
Rating:
5.0

Great service all around.

SCOTT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hillary K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANAALEXIS E.  |  Overall Experience 
Rating:
4.0

The staff was very professional, but there is one staff that really stands out, she had the greatest attitude and always had a smile and ready to assist. Thank you JuJu

Diacell W.  |  Overall Experience 
Rating:
1.0

I'm paying for climate control. I'm not getting what I paid for.

Timothy C.  |  First Impressions 
Rating:
5.0

Incredibly kind associates!

Lindsay D.  |  First Impressions 
Rating:
5.0

Thank you for a wonderful experience.

FAIZA B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Myles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Essence P.  |  Overall Experience 
Rating:
1.0

I am writing this review to inform whoever may be interested that I had the worst customer service experience of my life with U-Haul last weekend. In hopes of being comprehensive, I will start from the very beginning of trying to set up my trunk rental online. While initially I was able to reserve a truck from 7/30 to 8/2 through the website, I received a call from U-Haul Customer service informing me that it wasn’t possible to rent a truck for the period of time that I was requesting. Instead I was told that I could rent a truck two separate days and an onsite storage unit. When I showed up to the North Lombardy location on 7/30 to pick up my rental, Dani not only attempted to talk me out of a storage unit but neglected to get me set up with said unit after I clearly stated my need for one. After returning to the same U-Haul that afternoon to inquire about my storage unit I was told that none were available. I promptly called U-Haul customer service to try and get this situation solved, and fortunately was able to be insured I would get my storage unit. When returning to the N. Lombardy location 7/31, I expressed that I was unhappy with the miscommunication the day prior and asked what was going to be done to correct the errors made and the inconveniences caused by the errors. Dani’s response was that she could cancel my storage unit, and she claimed she was already doing me favors. I did not see it this way because the clearing of the unit was done because of mistakes made by U-Haul employees at the N. Lombardy store. After this response I asked for the phone number for Dani’s boss, Clinton O’Neil, and I left a message with his office at just before 8 AM. I refused to deal with Dani any further until I spoke with Clinton, which never happened. Instead of insuring I got in touch with Mr. O’Neil, Dani told me she was calling the police to report the truck as stolen. I hope one can agree that that was not only unnecessary but a drastic escalation. When returning to the store to sort out the issue I was gaslit and again told I was being done favors and not being treated unfairly. I called O’Neils office immediately and expressed how important it was that I speak with him. About an hour after leaving the store I received a call from O’Neil’s office and spoke to who I believe to be his assistant. After explaining the scenario, I was told my rental was being extended and I didn’t have to return the truck until 8/2 and would be receiving a call from Clinton that day. While this solved the present issue it didn’t resolve the horrific way I was treated by the North Lombardy manager, and I never heard from Clinton O’Neil.