Customer Reviews for U-Haul Moving & Storage at Watson Blvd

Continue being courteous and considerate of clients' needs. Thank you!

Prompt and professional service and a pleasure to deal with.

Very fast, courteous and professional service. I would highly recommend this location for equipment rentals.

N/a

I returned the U Haul after business hours. I tried to complete the steps on my phone as instructed by the employee when I came in to rent. He was very clear that it must say done or otherwise my check in would not be complete and I would be charged $20. I never got to the part that said done because it kept telling me my location could not be verified. My phone was set to let my location be known. Long story short I was charged $20 but it was not my fault that the system could not verify the location.

The facilities were good, but the truck was awful. It was very clean and fairly new, but it a handful to drive above 50 mph. It was all over the road and would not steer straight. I had to drive it on the highway for over 3 hours. It was the absolute worst truck I ever rented from Uhaul.

Have used this location in the past and have been treated in a very professional manner. Will always be my first go to co for my rental needs.

Have better customer service manners.

Sam Smith at this location was very friendly and super helpful. The checkout experience was actually fun because of how she handles things.

This location was excellent. My original location was a disaster. I went on the day of my closing on my home got there and my truck was not there. I had to drive from out west to east to pick up at this location which made me late for my closing. I thanked the guy for at least finding me something but this should never happen. I arrived on time for my rental and it should've been ready for me.

The manager Sam made this whole experience exceptional! When returning my van, Sam went out of her way to correct all issues experienced and truly went above and beyond levels of basic customer service. I felt truly cared for and personally considered in a situation where most corporations or even employees would have been complacent and disappointing. She took a potentially negative experience and transformed it into something so positive I literally had to hug her twice to say thank you! Very deserving of her position as manager and the SOLE reason I will recommend this Uhaul location to anyone.

It looked like something had been transported in the trailer that had leaked some oil that did not get cleaned up. But, the sales staff was great, the store was well stocked and had everything you could possible need for moving.

Make app for android phones and more mobile processing.

Price was different from the one that was given online

Needs more space

Returned Unit late. Got there around 5:30. Dropped Key in After Hours Slot.

No specific recommendation for improvement. Very satisfied with the service received!

Couldn't have had a better experience than I did! Easy pick up and easy return!

Employees very nice, very friendly!! Great service!!

Quick and easy. Great service

Dry friendly and helpful staff. Didn't feel like I was being rushed

Everyone was great and very professional . The GM was great and very very helpful . Forgive me for not remembering her name .

Very professional with pick up and drop off. Easiest rental I have done.

The gentleman that helped during the reservation process and acti pick up process was extremely professional and helpful.

The employees were just absolutely amaze balls. They were sweet, funny, and extremely helpful. Also, you should let your employees wear their peircings. It's 2020 now and they aren't taboo anymore. Get with the times U-haul.

My rental was convenient and the staff was friendly, helpful and courteous

This place is doing you poor service. They do not have enough space available to be a uhaul provider. They completely left me with no where to drop off the equipment and had no solution to fix the problem. I had to call uhaul directly and fix the problem for drop off at another location myself. Extremely poor service!

They charged me an extra $20 for after hours check-in and it never prompted me to other pages to finish the check-in. I love U-Haul but I will never use the after hours check-in. I felt like I got ripped off...

Truck smelled like smoke. Very, very strong aroma of smoke and the representative marked the fuel incorrectly. I drove 11 miles in a truck that gets 18+ miles to the gallon and was charged for 1/16 of tank fuel used.

Outstanding service - Thank you

Keep up the great work...

Service was wonderful.

Sam is always pleasant.

I'm not sure who put the stuff out of the uhaul truck and into the Uboxes but they don't care about anybody's belongings. I had broken furniture, broken dishes, and damaged possessions along with a broken picture frame that contained a picture that was worth money. Our stuff was just thrown in and a big mess.

Truck was clean and well maintained, but driving in the rain, a fair amount of water made its way into the cargo area.

Very impressed with the teamwork of the 2 ladies at the desk. One did Checkout paperwork while other got truck. At check in, the younger one (in her 20s) had my truck checked in and me on my way in 10 mins. Very impressed with their efficiency!!!!

I would like to start by complimenting the agent over the phone, Miranda, who was very professional, friendly and helpful in finding the closest UHaul dealer to help me. At the UHaul location, the staff was equally friendly and helpful, making sure I had what I needed and attaching the trailer to my truck. It's clear why UHaul has been around so long with positive employees as these. Bravo!

system not customer friendly nor the staff

Was charged Twice for something your employee didn't inform me about truck check in. Horrible. Making a complaint

I love going to the Watson Blvd location. They are always quick and helpful. Only improvement would be if the uhaul.com would always route me there when I look for equipment. Unfortunately, I started this reservation by reserving equipment at "Lightning Auto Detail" on 1209 S Houston Lake Road, Warner Robins, GA. That location was terrible - when I arrived for the rental, no one was at the location, they did not have the right trailer, and then offered no help in making an alternate reservation. I will not be going back to that location. On the other hand, when I started trying to find someone with the trailer I needed, I contacted Uhaul Robins West location, and even though they didn't have what I needed, the agent there searched local locations, found available trailer and transferred my reservation there, so kudos to those Robins West Uhaul folks too.

The customer service was horrible. When I arrived to pick up the truck no one was in the office, the guy outside washing car said the person in charge was gone. After calling the number and standing in the heat for about 15 minutes another guy comes over and ask if I needed the key to the Uhual.

The truck I rented came with a dolly and pads tied down in the truck cargo. I was informed if I broke the tabs on these it would be an additional cost. I did not need these and they took up space in the truck. I have rented many trucks and this was the first one with equipment tied down inside. It would have been helpful to know ahead of time. My concern is the inconvenience to keep these in the truck and be in the way of my furniture.

Excellent customer service, line was a bit wait but the workers interacted with customers, so i forgot i was even waiting to get my truck. I was walked out and they stood with me while i looked over the truck.

I reserved a Auto Transporter at the 4th st. location for pick up at 8:30am. I picked this location because the website said they guarantee the location would have the AT or 50 dollars off my rental. I get a call at 7:20am the day of pick up saying the location doesn't have a AT. I was then sent to a location on Pio Nono at 9am only to get there and find out they are closed and the AT was locked up. I was then sent to Watson location who actually had the AT but my pick up was 3hrs past my original pick up time and I never got my 50 dollars off even after all the extra time and miles. The employees at Watson were helpful. But my experience overall with Uhaul was horrible.

Not nice people

I have the vehicle until Tuesday, September 1st, and I'm dropping it off in/or near Coppell, TX! Why does it say Georgia? I'm confused. Do I need to call someone? 260-479-7323. Feel free to call me with the answers to my concerns/questions. Thank you.

The people who work there are nice. My issue is about the mobile pick-up process. After completing all the steps, I still had to wait for my credentials to be verified. U-haul has all of my information days before I check out the truck. I do not understand why verifying my credentials took so long. After my credentials were verified, I still had to go inside and wait in line to get the key to the truck. That defeated the purpose of me doing the mobile pick-up. I returned the truck using the mobile return but still have to go inside and wait in line to drop off the key. There was a slot in the door to drop off the key but there was no collection box for the key, it would just fall to the floor on the inside. Boxes were stacked in that area so I was concerned no-one would see the key between the wall and the stacked boxes, so I went in to return the key. Thank you.

Super-helpful staff. Ask for Sam. She's great.

Quick service had my U-Haul dropped off and on my way within 10 minutes!🙂

Sam was very helpful.

Easy Easy Easy!!!

I returned my rental a day early and was still charged extra. It would have been nice to receive money back for returning it early.

Excellent!

I would definitely work on customer service and provide better instructions.

A very clean store. Also had a very professional staff.

Great job

There seemed to be a technical issue with the computer. They're otherwise very accommodating and curteous.

This was the WORST experience I have EVER had trying to render a service. There are too many things that went wrong to name. We decided against using your storage facility.

NONE

Great customer service!

good

Thanks so very much for the wonderful Employee.

Great

None

Keep up the good work!

I told the worker I would be moving out all my things on wed when I came in that mon. My movers took majority of my items but not all. Workers took the rest of my stuff out of my unit and rented it.