Customer Reviews for U-Haul Moving & Storage at Watson Blvd

4,450 reviews

1235 Watson Blvd   Warner Robins, GA 31093
(W Of Davis Dr)

(478) 923-0274

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(478) 923-0274

1235 Watson Blvd
Warner Robins, GA 31093
(W Of Davis Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service!

CHARLOTTE N. 
Rating:
1.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
1.0

Customer did not leave a comment.

Parrish S. 
Rating:
1.0

Received very poor customer service after return. I was charged for a dolly I didn't use and the person who I talked with was extremely rude. She acted as if I was being a bother and couldn't believe I was worried about $7. She didn't apologize or say bye, she just hung up. It made me feel like this is a common practice there and I just happened to catch it.

Walter C. 
Rating:
1.0

I think it's false advertisement!!! When I came in to pay, why did they not charge me then the price I should've been charged. I don't see how it could not be rounded off & correct amount given to me at time of rental. The truck had wrong mileage to begin with. There was food Still left between the seats . Then when I try to call, it's always q5 to 20 minute wait. Who has time to sit on a damn phone that long. Never again will I go to uhaul.

Angela N. 
Rating:
5.0

Everything was superb went in needed pickup truck time was swift signing in and out. So convenient

TIFFANY B. 
Rating:
5.0

The people at this location are always very nice and helpful

Phylis K. 
Rating:
4.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

Make sure to tell the customer if the truck has or had any mechanical issues! Our truck broke down on us and had to get it towed!

Calandra S. 
Rating:
1.0

We reserved from another location and because the location was changed, we ended up paying for extra mileage. Additionally, the staff was curt and not expedient which resulted in an hour delay for our move. We also, called to ask if we could return the truck to another location nearer to our new home (just 30 miles from the pick up) and we're told that because we already picked up the truck, it would not be possible to change the drop off. We feel like concessions could have been made since we were already inconvenienced and paying for extra mileage and we're not even offered of made aware of the one way option when we picked up the truck. We will NEVER use Uhaul again! Penske will get our business next time!

Christina H. 
Rating:
5.0

N/A Great job!!!

James J. 
Rating:
4.0

Customer did not leave a comment.

JAROD A. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
5.0

Customer did not leave a comment.

Deshonna W. 
Rating:
1.0

Customer did not leave a comment.

LaDerrica F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Samantha was so friendly and so very helpful. Wish all customer service was as good as what I got there

Phylis K. 
Rating:
5.0

Horrible customer service in traffic division of uhaul or whomever is in charge of rentals- STOP the rentals when there are no trucks available.

Michael C. 
Rating:
5.0

You can't improve on anything! Melissa that's works at the Watson branch was the s****! I really love great customer service as I work customer service myself! I was having trouble getting my reservation that I book online and she helped me with ease. I love her!!! Even when I returned my rental she made it a ease. She is a a great part of this team. I'm so glad to have had a run in with her!

Chelsie P. 
Rating:
4.0

The equipment return lane was dirty and unpleasing.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Nothing. Thank you

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Marcus L. 
Rating:
5.0

The young lady was very nice and helpful. She went above and beyond to help us.

Felicia H. 
Rating:
5.0

Hire more men like Ray; he was a great help.

Ray L. 
Rating:
4.0

I have used this location numerous times and the people are down to earth, easy to talk to, and very helpful in getting you set up and out the door.....

DAVID P. 
Rating:
4.0

More parking to return equipment

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Make a more seamless experience with the counter clerk, the lines seemed to backup increasing wait times. Improve the customer parking and drop off location. Customers parking personal vehicles in dropoff location makes it difficult to return rentals.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Perez H. 
Rating:
5.0

Sam is an excellent representative for the Uhaul company. She is attentive, respective and very helpful! I would recommend this particular place to anyone.

Paul T. 
Rating:
5.0

great Staff on site we use them all the time.

christopher M. 
Rating:
1.0

uhaul app is very bad.

THANH T. 
Rating:
3.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Henry T. 
Rating:
3.0

Customer did not leave a comment.

Olivia W. 
Rating:
5.0

Trailer jack got stuck in up position. I stopped at UHaul of Farragut in Knoxville, TN to see about getting it fixed. Andrew used a sledge hammer and broke the handle off the jack. Manager Justin said I had to drive it to my destination to get it fixed. I had to borrow a floor jack to unload the truck. This was very poor customer service.

Sonja M. 
Rating:
4.0

Customer did not leave a comment.

Rebekah A. 
Rating:
5.0

The service was outstanding 👏

james H. 
Rating:
5.0

Customer did not leave a comment.

Ignacio R. 
Rating:
1.0

This place is a dumpster fire and a disservice to both Uhaul and the entire military community. Not only were the agents unprofessional, they were ignorant. The owner Sam, had to tell the 3 other employees around her to wait on my husband. Wendy shared that her password and all her passwords were affix with her dog - I know this because she needed Sam's help to check in our blankets. And finally there is Chasity and the parking. With absolutely zero entry or egress space, she is outside yelling at me to find a parking space. Where? I ultimately parked in the same spot as a trailer as there were literally no spots available. Just because you start your sentence with “Ms.” doesn't make you polite. If you have any other option including pushing a shopping cart, avoid this location.

Taras H. 
Rating:
5.0

Customer did not leave a comment.

Mekisha W. 
Rating:
5.0

The owner/manager was outstanding in assisting me with my rental. Well worth the short distance that I go. Will recommend and use again if the need presents itself. 100 stars for sure. Thank you again.

Donna B. 
Rating:
3.0

The truck was rickety and shaky. I couldn't even go 60 on the interstate

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Otis B. 
Rating:
5.0

Friendly staff and great customer service, made for an excellent experience!

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

Jaleesa S. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

christopher N. 
Rating:
3.0

Trailer was old and a few running lights were out but it towed just fine. Recommend they fix the running lights before issuing out

Oren L. 
Rating:
5.0

Customer did not leave a comment.

Meulloye J. 
Rating:
4.0

Parking

Emwella G. 
Rating:
5.0

Sam was awesome during pick-up and drop off. You have an al star employee.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

christopher N. 
Rating:
5.0

Robert was very professional and friendly

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

TrinityUnitedMet C. 
Rating:
5.0

After issues with the rental i had before the employees of this location kept the energy light and kept me and my mother in law laughing. Theu walked us through the whole process. I would recommend this location 110%.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Customer did not leave a comment.

Duaine M. 
Rating:
1.0

Fix the overall experience checked the Uhaul out a little before 9am... store didnt open till after 9am and the online return wasnt working correctly. So I got charged for a full extra day, when it shouldnt have been. The return equipment entire was full so I pulled it around back went in, waited in line to be told to pull it around front. So went to pull it around the Uhaul lady had the other customer drop a trailer right in the middle of the road and blocked it. Took the keys in to get a sassy response. So after being charged an extra day for a rental that was on the property well before the return time, because uhauls website wasnt working correctly and the store didnt open till after the deadline. Is not worth the hassle or trouble. Also putting a dolly and furniture pads in to take up space is a ridiculous, because that cuts out a 2ftx2ftx6ft space. I will be using Penske moving forward.

Joshua S. 
Rating:
2.0

Staff needs customer service training. Location is understaffed and puts stress and pressure on the on duty staff. Not friendly. Property is difficult to navigate in and out.

Timothy S. 
Rating:
3.0

Checking in thr vehicle needs to be more clear. I brought the vehicle to the parking location that was specified. Thr next steps weren't specified so I waited for an employee to come check me in but no one came so I waited in line to check in. After a total of about 10 minutes, an employee THEN goes to thr rental vehicle without my awareness. I was told that I could wait if I needed a paper receipt otherwise one would sent electronically. It's been over 18 hours later and I STILL haven't received a receipt.

Ty B. 
Rating:
5.0

Customer did not leave a comment.

MARSHA P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
4.0

Customer did not leave a comment.

Ruby S. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Marlene S. 
Rating:
1.0

The employees as well as the manager/owner are rude and unprofessional. They are bringing bad customer service experiences and tarnishing the Uhaul brand. This store need an entire new staff and manager.

JaTara C.  |  Overall Experience 
Rating:
5.0

Engine light on and other light on . Vehicle had high mileage so I thought that is the reason for the lights on. I checked oil level and temp guage so did not think it would cause me a problem.

john S. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Reliable Transportation. Great Customer service

Otis S. 
Rating:
5.0

the truck had heavy smoke smell from cigarettes

john S. 
Rating:
4.0

Customer did not leave a comment.

LaToya W. 
Rating:
5.0

Customer did not leave a comment.

Shundy B. 
Rating:
1.0

I was promised multiple things would not be charged to my card and at first I thought wow they're really working with me. Then my card got charged double what it originally was and I had to wait on hold for thirty minutes before finally speaking to someone in order to refund the charges.

Preston M. 
Rating:
3.0

Customer did not leave a comment.

JACQUEZ T.  |  Overall Experience 
Rating:
3.0

Customer service absolutely suck. The staff had attitudes and acted as if they didn't want to be at work.

JaTara C. 
Rating:
1.0

I don't know what was left in that truck. It sounded like loose rods at every turn that I made. When I arrived to the location, the manager had a bright red passion mark (hicky) on her neck which was disgusting to see. This location is horrible.

Marlesia H. 
Rating:
4.0

After loading car On carrier I had to jack the car up before I could get the ramps back up into carrier and likewise, I had to jack car up to get ramps out to drive car off carrier. After returning carrier I was told the problem was I was given a tow carrier with a bend tongue. This created unnecessary work & stress.

Johnnie F. 
Rating:
5.0

Customer did not leave a comment.

Asha C. 
Rating:
3.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

They hooked up the trailer for me and ensured all lights were working. Very helpful and professional. Store was clean and inviting. Great experience.

Lori A. 
Rating:
5.0

Everything is Outstanding

catherine J. 
Rating:
5.0

Have used this location for several rental in the last 6 months and can always count on them!! Will use again if needed..

Robert K. 
Rating:
4.0

I was pleased on how easy it was to make reservations, which I think is important to any customer you may have. So if that is continued I know your business will grow.

Gwendolyn W. 
Rating:
4.0

Customer did not leave a comment.

lee P. 
Rating:
4.0

The van is not clean, windos etc...

Marc B. 
Rating:
1.0

WAYYYYYYY TOO EXPENSIVE. I returned the truck a whole day early, and I still got charged for the day I didn't use. Advertised at $39/pay. Well 2 days costs $280. World is struggling and Uhaul takes advantage and charges way more in a crisis. What a terrible company

JOSIAH M. 
Rating:
4.0

People working inside are always nice and friendly as well as helpful. I've rented from this location 5 times over the last 3 years.

KAREN W. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

SEAN W. 
Rating:
3.0

The manager wasn't very nice

GENETTE C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA P.  |  First Impressions 
Rating:
5.0

Thank you Sam for always willing to assist me and for your patience.

TERESE G.  |  Overall Experience 
Rating:
5.0

Excellent management

Della P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANISHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loren B.  |  First Impressions 
Rating:
5.0

A young lady by the name of Chassity In Warner Robins Georgia helped my mom through the entire process and she made our experience very welcoming. She is definitely an asset to your company and I hope that management or corporate acknowledges her as a valuable employer.

Caroline M.  |  First Impressions 
Rating:
3.0

The unit was not as big as I would have liked.the sensors with the lights don't always work but the staff was super nice

donna b.  |  Overall Experience 
Rating:
5.0

Was very pleased with my whole experience

SUSAN P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JaTara C.  |  First Impressions 
Rating:
2.0

Was not able to get a storage.

Angel W.  |  First Impressions 
Rating:
5.0

Sam smith who works at the warner robins/watson store deserves a promotion or at least a bonus she goes above and beyond in all her duties.

Eric K.  |  First Impressions 
Rating:
5.0

Thank you to all the staff at this location especially Sam, who made a difficult move go so much easier for me.

Hope J.  |  Overall Experience 
Rating:
5.0

Staff was nice and friendly. My only concern would be, that there was died bugs in the unit I rented that had to be cleaned out and the storage area entrance needed the floors cleaned. Staff was very understanding and took care of my nature of concern.

MARION W.  |  First Impressions 
Rating:
2.0

The issue I have is that storage unit could very easily be broken into. Now I understand why the lady ask me did I want insurance. There is a metal fence over my unit that had large gaps in it that could easily be pulled apart. This would give you access to my unit and my belongings. I put locks up to seal in the gaps. Hopefully this would prevent someone from breaking in my unit. On the hand it would prove someone did cause the locks would have to be cut to gain intrance. The outer security was good. You have to have a key card to get access which is good. I think if you put a heavy piece of plywood over the top of the unit, it would add a extra layer of protection for the unit

Marcus B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCINDA L.  |  Overall Experience 
Rating:
5.0

Excellent!

Quentarius T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaquaya R.  |  Overall Experience 
Rating:
5.0

A very clean store. Also had a very professional staff.

Marcus B.  |  First Impressions 
Rating:
5.0

Great job

Kanisha C.  |  Overall Experience 
Rating:
5.0

There seemed to be a technical issue with the computer. They're otherwise very accommodating and curteous.

Gabrielle G.  |  First Impressions 
Rating:
1.0

This was the WORST experience I have EVER had trying to render a service. There are too many things that went wrong to name. We decided against using your storage facility.

Ken S.  |  First Impressions 
Rating:
4.0

NONE

Mechelle E.  |  Overall Experience 
Rating:
5.0

Great customer service!

CARLA F.  |  First Impressions 
Rating:
3.0

good

George O.  |  Overall Experience 
Rating:
4.0

Thanks so very much for the wonderful Employee.

mary t.  |  Overall Experience 
Rating:
5.0

Great

Leslie M.  |  Overall Experience 
Rating:
1.0

None

rhonda j.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Sanjeanette H.  |  Overall Experience 
Rating:
2.0

I told the worker I would be moving out all my things on wed when I came in that mon. My movers took majority of my items but not all. Workers took the rest of my stuff out of my unit and rented it.

Morgan M.  |  Overall Experience 
No reviews have been submitted for this location.

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