Customer Reviews for U-Haul Moving & Storage at Watson Blvd

Rating:

5.0

Sam is an excellent representative for the Uhaul company. She is attentive, respective and very helpful! I would recommend this particular place to anyone.

Rating:

5.0

great Staff on site we use them all the time.

Rating:

1.0

uhaul app is very bad.

Rating:

5.0

Trailer jack got stuck in up position. I stopped at UHaul of Farragut in Knoxville, TN to see about getting it fixed. Andrew used a sledge hammer and broke the handle off the jack. Manager Justin said I had to drive it to my destination to get it fixed. I had to borrow a floor jack to unload the truck. This was very poor customer service.

Rating:

5.0

The service was outstanding 👏

Rating:

1.0

This place is a dumpster fire and a disservice to both Uhaul and the entire military community. Not only were the agents unprofessional, they were ignorant. The owner Sam, had to tell the 3 other employees around her to wait on my husband. Wendy shared that her password and all her passwords were affix with her dog - I know this because she needed Sam's help to check in our blankets. And finally there is Chasity and the parking. With absolutely zero entry or egress space, she is outside yelling at me to find a parking space. Where? I ultimately parked in the same spot as a trailer as there were literally no spots available. Just because you start your sentence with “Ms.” doesn't make you polite. If you have any other option including pushing a shopping cart, avoid this location.

Rating:

5.0

The owner/manager was outstanding in assisting me with my rental. Well worth the short distance that I go. Will recommend and use again if the need presents itself. 100 stars for sure. Thank you again.

Rating:

3.0

The truck was rickety and shaky. I couldn't even go 60 on the interstate

Rating:

5.0

Friendly staff and great customer service, made for an excellent experience!

Rating:

3.0

Trailer was old and a few running lights were out but it towed just fine. Recommend they fix the running lights before issuing out

Rating:

4.0

Parking

Rating:

5.0

Sam was awesome during pick-up and drop off. You have an al star employee.

Rating:

5.0

Robert was very professional and friendly

Rating:

5.0

After issues with the rental i had before the employees of this location kept the energy light and kept me and my mother in law laughing. Theu walked us through the whole process. I would recommend this location 110%.

Rating:

1.0

Fix the overall experience checked the Uhaul out a little before 9am... store didnt open till after 9am and the online return wasnt working correctly. So I got charged for a full extra day, when it shouldnt have been. The return equipment entire was full so I pulled it around back went in, waited in line to be told to pull it around front. So went to pull it around the Uhaul lady had the other customer drop a trailer right in the middle of the road and blocked it. Took the keys in to get a sassy response. So after being charged an extra day for a rental that was on the property well before the return time, because uhauls website wasnt working correctly and the store didnt open till after the deadline. Is not worth the hassle or trouble. Also putting a dolly and furniture pads in to take up space is a ridiculous, because that cuts out a 2ftx2ftx6ft space. I will be using Penske moving forward.

Rating:

2.0

Staff needs customer service training. Location is understaffed and puts stress and pressure on the on duty staff. Not friendly. Property is difficult to navigate in and out.

Rating:

3.0

Checking in thr vehicle needs to be more clear. I brought the vehicle to the parking location that was specified. Thr next steps weren't specified so I waited for an employee to come check me in but no one came so I waited in line to check in. After a total of about 10 minutes, an employee THEN goes to thr rental vehicle without my awareness. I was told that I could wait if I needed a paper receipt otherwise one would sent electronically. It's been over 18 hours later and I STILL haven't received a receipt.

Rating:

1.0

The employees as well as the manager/owner are rude and unprofessional. They are bringing bad customer service experiences and tarnishing the Uhaul brand. This store need an entire new staff and manager.

Rating:

5.0

Engine light on and other light on . Vehicle had high mileage so I thought that is the reason for the lights on. I checked oil level and temp guage so did not think it would cause me a problem.

Rating:

5.0

Reliable Transportation. Great Customer service

Rating:

5.0

the truck had heavy smoke smell from cigarettes

Rating:

1.0

I was promised multiple things would not be charged to my card and at first I thought wow they're really working with me. Then my card got charged double what it originally was and I had to wait on hold for thirty minutes before finally speaking to someone in order to refund the charges.

Rating:

3.0

Customer service absolutely suck. The staff had attitudes and acted as if they didn't want to be at work.

Rating:

1.0

I don't know what was left in that truck. It sounded like loose rods at every turn that I made. When I arrived to the location, the manager had a bright red passion mark (hicky) on her neck which was disgusting to see. This location is horrible.

Rating:

4.0

After loading car On carrier I had to jack the car up before I could get the ramps back up into carrier and likewise, I had to jack car up to get ramps out to drive car off carrier. After returning carrier I was told the problem was I was given a tow carrier with a bend tongue. This created unnecessary work & stress.

Rating:

5.0

They hooked up the trailer for me and ensured all lights were working. Very helpful and professional. Store was clean and inviting. Great experience.

Rating:

5.0

Everything is Outstanding

Rating:

5.0

Have used this location for several rental in the last 6 months and can always count on them!! Will use again if needed..

Rating:

4.0

I was pleased on how easy it was to make reservations, which I think is important to any customer you may have. So if that is continued I know your business will grow.

Rating:

4.0

The van is not clean, windos etc...

Rating:

1.0

WAYYYYYYY TOO EXPENSIVE. I returned the truck a whole day early, and I still got charged for the day I didn't use. Advertised at $39/pay. Well 2 days costs $280. World is struggling and Uhaul takes advantage and charges way more in a crisis. What a terrible company

Rating:

4.0

People working inside are always nice and friendly as well as helpful. I've rented from this location 5 times over the last 3 years.

Rating:

3.0

The manager wasn't very nice

Rating:

5.0

Great experience due to quality assistance particularly from Wendy!

Rating:

3.0

Someone from corporate or customer service call me to discuss why I didn't get 10 foot truck and trailer all at one location.

Rating:

3.0

The pick up was great, flawless, no problems at all. The truck was okay but kinda jerky. When I turned in the truck, cleaned and fueled, the associate checked the truck and told me it was not fueled to 1/4 tank and they would charge me….I told her it was fueled correctly. Then she got another associate to check the fuel and then it was ok….guess she can't read a fuel gauge? I've used this location many times and this was the worst experience to date.

Rating:

3.0

Initially the truck did not come with a cup holder. When i went back the next day, the Mx Tech was very friendly & considerate and he put one in. Much appreciated for a 625 mile trip

Rating:

5.0

Employees were very helpful and courteous

Rating:

5.0

Thank you 😊

Rating:

5.0

Thanks

Rating:

5.0

Outstanding customer service. Both uHaul representatives were very respectful and personable.

Rating:

5.0

To me no improvements necessary the Uhaul team ws very helpful with my uploading situation

Rating:

5.0

Perfection cannot be improved upon!!!

Rating:

5.0

This location is very hard to get into! The store itself is huge, but the check in/out is so small! I probably wouldn't rent a truck from here because I'dbe scared about clearance! One of the ladies was nice enough to guide me out! They had everything I needed though! I'm not giving below 5 stars for something that the employees can't control! I wasnt treated bad, just worried about the the trailer I rented being hit because I'm hanging off in the busiest road in town! Other than that, I had another great experience with u-haul!

Rating:

1.0

Overcharged by $50, when called in regards to it, Melissa rushed us off the phone, and indicated we will take care of it!!! There was no apology given, when accusing us for having been late, that was inaccurate. We then went to the store only for the them to tell us the representative made a mistake and overcharged us, and it would be 7-10 business days from his mistake, not sure this girls name. She was the only one that acted in a professional manner. Melissa along with the manager that was on shift wereUNPROFESSIONAL, and rude. We should have been apologized to immediately for the $50 inconvenience this caused. The staff here needs a lesson in customer service skills and proper phone etiquette. I WILL NEVER refer anyone here as long as they are employed here.

Rating:

3.0

Thr last few times I've been overcharged. I have to really check my invoices so I'm. Ot overcharged.

Rating:

4.0

The checking-in of vehicle after used thru the internet should be made easier.

Rating:

2.0

I had a really horrible experience with uhaul. My reservation was cancelled here in Albany and they did not have another truck to accommodate my reservation they stated it would be 530 pm before I could get another one then when I reserved another truck for Warner Robins when I arrived there I was told that they did not have a truck for me there either once I called another office Magically I got a truck that was sitting out there. I had to then load my truck move out of town after all day moving and several cancellations I had to drive the truck a hour and a half back out of my way to Warner Robins!! Way more gas than I expected to spend money on!!! Moving is already expensive enough and to be inconvenienced at a time such as this is very frustrating!! Gas is very expensive and I had the largest truck the 26 foot. I did not appreciate the level of service and the lack of care.

Rating:

5.0

Have more help to assist customers

Rating:

3.0

No

Rating:

4.0

This experience was good, the previous experience was not.

Rating:

5.0

Chasity and Ray are the BEST!!! We appreciated them going above and beyond their jobs to make sure that we were taken care of and knew all we needed to about our rental.

Rating:

5.0

Thank you Sam for always willing to assist me and for your patience.

Rating:

5.0

Excellent management

Rating:

5.0

A young lady by the name of Chassity In Warner Robins Georgia helped my mom through the entire process and she made our experience very welcoming. She is definitely an asset to your company and I hope that management or corporate acknowledges her as a valuable employer.

Rating:

3.0

The unit was not as big as I would have liked.the sensors with the lights don't always work but the staff was super nice

Rating:

5.0

Was very pleased with my whole experience

Rating:

2.0

Was not able to get a storage.

Rating:

5.0

Sam smith who works at the warner robins/watson store deserves a promotion or at least a bonus she goes above and beyond in all her duties.

Rating:

5.0

Thank you to all the staff at this location especially Sam, who made a difficult move go so much easier for me.

Rating:

5.0

Staff was nice and friendly. My only concern would be, that there was died bugs in the unit I rented that had to be cleaned out and the storage area entrance needed the floors cleaned. Staff was very understanding and took care of my nature of concern.

Rating:

2.0

The issue I have is that storage unit could very easily be broken into. Now I understand why the lady ask me did I want insurance. There is a metal fence over my unit that had large gaps in it that could easily be pulled apart. This would give you access to my unit and my belongings. I put locks up to seal in the gaps. Hopefully this would prevent someone from breaking in my unit. On the hand it would prove someone did cause the locks would have to be cut to gain intrance. The outer security was good. You have to have a key card to get access which is good. I think if you put a heavy piece of plywood over the top of the unit, it would add a extra layer of protection for the unit

Rating:

5.0

Excellent!

Rating:

5.0

A very clean store. Also had a very professional staff.

Rating:

5.0

Great job

Rating:

5.0

There seemed to be a technical issue with the computer. They're otherwise very accommodating and curteous.

Rating:

1.0

This was the WORST experience I have EVER had trying to render a service. There are too many things that went wrong to name. We decided against using your storage facility.

Rating:

4.0

NONE

Rating:

5.0

Great customer service!

Rating:

3.0

good

Rating:

4.0

Thanks so very much for the wonderful Employee.

Rating:

5.0

Great

Rating:

1.0

None

Rating:

5.0

Keep up the good work!