Customer Reviews for U-Haul Moving & Storage on Boca Chica

1096 reviews

2400 Boca Chica Blvd   Brownsville, TX 78521

(956) 525-4659

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(956) 525-4659

2400 Boca Chica Blvd
Brownsville, TX 78521

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.

Celeste G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carole c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
1.0

HIRE A NEW MANAGER

ALFREDO R H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
1.0

I was going to send an email but hopefully this information gets to the right department. I have never had a problem or complaints before this recent interaction. I'm usually happy and have no complaints when dealing with your great services, but this Saturday morning was just problem after problem. First off my initial reservation did not have either pieces of equipment. So my arrangements and schedule was already in trouble. After finally reaching someone online, the nearest location was about 25 miles away, which is just fine until the miles all add up 25 away from me then the 38 to my destination 38 back and 35 to return. I don't feel the mileage was fair in this situation. To add to the fuel, the truck was not changing gears properly so was stuck in lower gears so on higher way wasting even more fuel. Then while In traffic at stand still ac did not work properly and wouldn't cool. These small things may seem trivial but I assure you all added up on an important day for relocation was very troublesome. Then ad insult my bill was way larger than calculated. And time like these, time and funds can be hard to spare. Thank you for your time. My names Miguel mendez. Chinkmendez@yahoo.com

MIGUEL M. 
Rating:
1.0

It was not ready when promised, had to wait to pick up and promised time adjusting to compensate for the inconvenience. I return it and brandon same employee who promised the adjustment stated he couldn't because it was over 2 hrs and thats all he can adjust, so charged me for 2 days anyways not what he had said to me

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

VERNIE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelika P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OMAR T. 
Rating:
1.0

The employee charge me for 6 days and I was requested for 3 days

FRANCISCO B. 
Rating:
3.0

Better job of greeting client. Stand up and say hello when client approaches the counter.

DAVID ELLIOTT M. 
Rating:
1.0

I rented an appliance dolly. I got billed for an appliance dolly and a utility dolly. The truck I rented was leaking water from the ceiling of the interior cabinet during rain. my arms, steering wheel, the whole dashboard, and my clothes got wet while driving inside the truck. Not even going to bother calling to get my money back on the utility dolly they billed me extra for. If I had to wait for more than an hour to get my truck that I reserved online. It'll probably take another hour just to get the $7 (+tax) back. Never using U-Haul from Brownsville Boca Chica again.

YIWEN Y. 
Rating:
5.0

Keep an extra person on the weekends. Great customer service but it took a while.

ROLANDO M. 
Rating:
5.0

I had a real bad experience last time I rented here ! But the lady that helped me out yesterday was exactly what you call a pro ! Nice talks too you right explains everything! I will definitely come back again hope I get too see her again .. that's what I want in my life ! The right people the right attitude .. my hat off to that lady which happens to be the Manager!

RAFAEL H. 
Rating:
5.0

Didn't catch the new ladies name, great to deal with!

LARRY L. 
Rating:
5.0

Thank you

rebeca M. 
Rating:
5.0

The young lady/employee was helpful and curtious... Thank you

rebeca M. 
Rating:
1.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency

Michael E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM R. 
Rating:
5.0

Customer did not leave a comment.

MONICA A. 
Rating:
5.0

Very personal staff, clean and well stocked shop. Walked me out to the trailer.

Jules F. 
Rating:
5.0

Customer did not leave a comment.

GLORIA S.  |  First Impressions 
Rating:
5.0

Nothing

CLIFTON D. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Have your customer reps more training in customer..there were conflicting things for me to do before I would get my Ubox delivered in Waukesha WI..but over all it was great once it got delivered..

Gloria J R. 
Rating:
3.0

Customer service could use improvement

Bruno Z. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Muy buen servicio

MARCO G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENT W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS A. 
Rating:
5.0

Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service 👍👏

Maria L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sergio B. 
Rating:
3.0

No comments at this time

JOSUE M.  |  First Impressions 
Rating:
1.0

The service was so poor from beginning to end. I asked where I was supposed check in for a reservation and the guy working the front was extremely bothered. I was charged for the truck before I used it which was fine upon returning the vehicle I was being charged additionally, unfortunately the manager wasn't aware of what he was saying. Stating that my bank was fake and would return the funds after he charged me again. The charge eventually was only a few dollars more because he didn't know how the process worked which was that I pay for the rental and then pay for the miles used after. He tried to make me look suscríbales for explaining that ans he continues with the same statement. The bank isn't real and we don't charge before hand. I showed him the bank statement on my phone that wasn't pending it had gone through and the money had in fact been removed and insisted on charging me the same amount plus the mileage. I literally would rather move and entire house on a bike then deal with that situation again. Unnecessary all of that just so unnecessary, a waste of time

Amber C. 
Rating:
3.0

Customer did not leave a comment.

Maria R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Great Service super fast and easy to rent a U-Haul and storage room!!

Irma L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALEEM C. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA NATALIE O. 
Rating:
5.0

Computers at site were not working properly as a result did not get paper contract or receipt.

EVARISTO V. 
Rating:
5.0

Customer did not leave a comment.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Excelente servicio

PROCOPIO B. 
Rating:
5.0

I am going through a very difficult moment in my life right now, and desperately needed a uhaul. I walked into your location and was immediately greeted by an employee named Jackie. She was extremely helpful, friendly, and made my experience a great one. World class customer service. I couldn't get a small truck but she found me a 17” truck which ended up being EXACTLY what I needed to move all my junk. I am so grateful. Thank you! When I returned the truck, I was greeted by another employee who made the return process so easy peasy lemon squeezy! Thank you.

VANESSA A. 
Rating:
1.0

I returned the trailer that I rented. I got a call a couple days later. They told me they were gonna report the trailer stolen if I didn't return it. They didn't even check to see if it was there. Smh.

MANUEL M. 
Rating:
5.0

Los TRES empleados que me atendieron muy amables Y dispuestos a aydudar al cliente (Un hombre y dos mujer )EXELENTE EL SERVICIO AL CLIENTE CUANDO FUI POR LA VAN Y CUANDO LA ENTREGUE.

LUIS S. 
Rating:
4.0

The room wasn’t clean had wood in it

PABLO G.  |  Overall Experience 
Rating:
3.0

The place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.

Kathryn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Tanairy N.  |  Overall Experience 
Rating:
4.0

We had a Check Engine light at the end of our first day's drive. I tried to reach the local store (after 9pm), which was understandable. There was not much for instruction on how to report. It didn't feel like a 'replace the truck' situation, but would have been nice to be able to talk to or report to someone at the time. Light was no longer on the next morning, so we proceeded in our drive.

KATHERINE E. 
Rating:
5.0

The process to actually get in and pay for your services does take quite a while. I was there for almost an hour and a half before I walked out with my equipment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

AVELINO R. 
Rating:
3.0

Reserved 26 ft truck months ago.. they never called me to tell me that they were unable to find a truck..

JOSEPH R. 
Rating:
5.0

Give basic verbal instructions on processes on dropping off locations on forts time rentals instead of call Uhaul or go to website.

JOE C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

Miriam R.  |  First Impressions 
Rating:
3.0

Customer Service needs improvement. The size of the store does not compliment the size of the staff to help the public. Need more employees.

JULIO ANTONIO B. 
Rating:
1.0

They changed the original pick up location (Pared Line Rd) because trailer was not available. The person who was at the Paredes Line location was cursing and telling me: “it's not my fu;$&(@ fault, dont look at me like that” “Why you didnt pick up the fu/!&;k trailer in Round Rock, it is your fault...you needed to called “ when I asked about why I wasnt contacted before if the trailer was not available. Worst customer service ever. At the end, I had to go to a different location.

Rodolfo R. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
1.0

Horrible

MIGUEL C. 
Rating:
5.0

I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.

Irene L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria S.  |  Online Move In 
Rating:
1.0

Me and my children were removed from the uhaul because the drug dogs at the border checkpoint alerted to the front fender of the uhaul. All of our personal belongings we in our vehicle we were towing behind the uhaul. After searching my children, myself our personal vehicle and our belongings, the dog was still alerting to the front end of the uhaul. It took two hours before finally letting us go. I had just picked up the uhaul from brownsville, an hour before crossing the checkpoint. I was enraged at the experience my family was put through due to whatever was left in the fender of the vehicle. Contacted uhauls regional manager of that area for a refund. Still have not been contacted by anyone.

KEANNA CATHRINE J. 
Rating:
5.0

Customer did not leave a comment.

Rosa E.  |  Overall Experience 
Rating:
5.0

The location for the trailer pick up was great and the people were very helpful. The Uhaul mobile site was absolutely inaccessible and unusable for both the reservation and the return. I had my laptop with me so I used the actual website fo ray reservation, which was better, but still clunky. That part needs work.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Vince C. 
Rating:
4.0

Customer did not leave a comment.

Lindanna S.  |  Overall Experience 
Rating:
5.0

Great customer service, staff took the time to answer questions and show us the establishment.

Domingo D.  |  First Impressions 
Rating:
3.0

The U-Haul rep who made my reservation also arranged my loading and unloading services for me from movinghelp.com. Initially for the loading, he chose an outside company that was way more expensive than his own company to deliver my u-boxes. I happened to call a day or so later to ask about something and the rep I spoke to on that conversation saw what he had arranged and was quite surprised. She switched it from the outside company to U-Haul and saved me around $350. But the worst part was that instead of the 3 u-boxes I had ordered, for the unloading service that the first gentleman had arranged, only two u-boxes were listed, despite my contract stating 3. So I ended up having to pay out of pocket for the third box to be delivered and unloaded when it was supposed to have been included in the original price. Plus the first unloading company that he had arranged for me, TNT, was the absolute worst. They were more than 5 hours late, they only showed up with one box, by the time they got back to the facility they could only get one other box because it was closed by then. The next day the guy did the same thing, was 5 plus hours late, didn't answer his phone, but at 10:23 p.m. I get a text message saying 5 minutes. Then he still never showed up. I had to call in the next morning and make other arrangements from a different company to get my third box delivered. So in essence, what was supposed to all be done for one price in one afternoon took 4 days and cost me an extra $165. Several items were damaged during transport, the worst being my motorcycle, which was in perfect condition before loading, I spent over $1,000 on it just 6 months before to get it in perfect tip top condition. So now I have to pay to have it towed and get it repaired out of pocket before I can get any sort of reimbursement from U-Haul. I would say also a very negative part is how long it takes to get a U-Haul representative on the phone, the minimum I waited for any phone call was 25 to 30 minutes. When you figure a dozen phone calls over the 3 weeks that it took for them to pick up my stuff and then deliver it, that's a lot of time waiting on the phone. Not a good experience.

pam C. 
Rating:
4.0

The check out process was a bit confusing. Thought I had confirmed everything when I checked out at register but it still asked to confirm via app. It would be great if returning instructions expectations would be provided in detail via email. I returned keys in the after hours box and then app asked me to take pictures of gas.

PEDRO R. 
Rating:
4.0

Need more attendants for checking in in the morning. Otherwise all good!

ROSE G. 
Rating:
5.0

I think they need more personel. They are very fast what they do but employees often get swamped with a line not enough workers to dispatch work.

Margarita C. 
Rating:
5.0

Customer did not leave a comment.

CIPRIANO E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
2.0

It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.

Sandra S.  |  First Impressions 
Rating:
1.0

They should inspect the tires the trailer they rented had a damaged tire. They should have exchanged the trailer to one that was in good working condition. What if the tire has popped what would I have done. They should be detailed oriented. The person who attended me did not know what he was doing he was clueless.

FRANCISCO B. 
Rating:
5.0

Customer did not leave a comment.

consuelo m.  |  Overall Experience 
Rating:
5.0

Everything was great. The service and the time wait was excellent. Especially since I have problems standing for long time.

SYLVIA G. 
Rating:
5.0

Customer did not leave a comment.

jorge P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALESSANDROLUIGI D. 
Rating:
5.0

Customer did not leave a comment.

DIEGO A. 
Rating:
4.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

mariana r.  |  Overall Experience 
Rating:
5.0

a/c wasn't working as suppose too

ORLANDO H. 
Rating:
5.0

Customer did not leave a comment.

Orianna G.  |  Overall Experience 
Rating:
2.0

One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing

Willis H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
3.0

I will never use uhaul again. I should not have to pay $6,500 for a uhaul to drive from California to Texas. I will never tell ANYONE to use your services again, and have told everyone I know about Uhaul and them PRICE GOUGING people in this pandemic, when people are most desperately needing any money they have. This whole experience upsets me so much, I am planning on buying a truck for my next move, and to move the stuff I had to leave behind in a storage unit. It is cheaper for me to leave my belongs in storage for 5 years in California, buy a truck and drive back to get it, that even accounts for food gas and hotels. No... Never again with Uhaul.

Jon A. 
Rating:
4.0

THEY TRUCK WE WERE GIVEN WAS LOUD AS CAN BE MEANING IT PROBABLY DID NOT HAVE A MUFFLER, WE HAD TO GO THRU 3 TOW DOLLYS BEFORE THEY COULD FIND ONE WITH WORKING LIGHTS - GERALDO WHO HELPED ME WAS AMAZING BUT HTEY WERE UNDERSTAFFED AND HE AND HIS COWORKER NEEDED HELP THAT DAY. COULD NOT BELIEVE THE ONLY TRUCK THEY WOULD HAVE FOR US WAS THAT RAGGED AND ROUGH. I LITERALLY TOOK 3 ALEEVE EACH DAY OF DRIVING BC THE TRUCK NOISE GAVE ME A HEADACHE AND WE DROVE FROM TX TO SC IN 3 DAYS.TRUCK DEFINITELY NOT WORHT WHAT I PAID FOR IT

PAMELA F. 
Rating:
5.0

tire had to be replaced w the insurance glad we purchased, but it should have been seen by rep before ww lefy

KENT W. 
Rating:
4.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

The employee who checked in my car tow dolly disconnected the dolly from the uhaul truck before I drove my car off. He then told me to drive off and when I did the dolly flipped up in the air and the front of my car smashed into the car tow dolly causing the front end piece of my car to come off. I was able to mostly reattach it, but some of the connectors are permanently broken. Please inform employees not to disconnect dolly before directing car to drive off. Other than that, everything was handled professionally and excellent service.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

MORRIS H. 
Rating:
1.0

Train your employees on how to mount a trailer to a truck! Your employee hit and scratch my truck!

EMMANUEL V. 
Rating:
5.0

Customer did not leave a comment.

EVERARDO A. 
Rating:
5.0

It was a good experience.

Jose R.  |  First Impressions 
Rating:
2.0

The wiring was not right on the trailer, the person who hooked it up "checked" that the blinkers, brake and emergency lights worked but they were inverted. I noticed this at a gas stop and flipped the connection and it fixed the problem. I could have gotten pulled over for this or could have caused an accident because the indicator weren't right. So just wanted to make that observation.

OSCAR EDUARDO H. 
Rating:
5.0

Customer did not leave a comment.

RAY P. 
Rating:
5.0

Everything is good

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

N/a

Mildred H. 
Rating:
5.0

Customer service would a good class for the Staff.

PETE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETICIA VARGAS A.  |  Overall Experience 
Rating:
5.0

Inspect trailer before renting, almost left the lot with a light not working.

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

JUAN R S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use again

Jonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel c.  |  Overall Experience 
Rating:
5.0

good customer service

miguel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Great service and great equipment.

DANIEL C. 
Rating:
4.0

Their computers failed to load U-haul drop off locations near my destination. I had to call customer service to switch drop off location.

ROBERT B. 
Rating:
5.0

Everything was great

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
3.0

Customer did not leave a comment.

EDWARD B. 
Rating:
1.0

I turned in my equipment the same day yet I got charged again

ROBERTO L. 
Rating:
4.0

Customer service was just ok, it felt more like they were not in a good mood

DORIS D G. 
Rating:
4.0

None

manuel c.  |  Overall Experience 
Rating:
1.0

You guys overcharged me soo much that i only used it here in brownsville. I live so close here on 802 and back to the storage. . I need my money back!!

Cynthia H. 
Rating:
5.0

Luz delantera estaba fundida

José Luis M. 
Rating:
5.0

To be able to answer calls for information.

SONIA B. 
Rating:
5.0

Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento

Jesus R.  |  First Impressions 
Rating:
2.0

Honesty and precise recording of miles very important as any number of miles recorded over actual is theft from customer and overage on the locations side. I started a ticket on this issue and never got a call back. Keep the difference, you lost my business.

JAIME V. 
Rating:
5.0

Customer did not leave a comment.

NORMA C.  |  Overall Experience 
Rating:
5.0

I scheduled my pickup at a different location and was never contacted in reference to changing the pickup location! Fortunately this location was able to help me out!!

RONEITA S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
5.0

Awesome employees and convenient location.

diego V.  |  Overall Experience 
Rating:
5.0

Very patient employee.

Melissa I.  |  First Impressions 
Rating:
2.0

I wasn’t able to move in on the day I wanted (before New Year’s Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year’s Eve to be able to talk to a representative at the office.

Carlos E.  |  Online Move In 
Rating:
4.0

Good overall service

JUAN F. 
Rating:
4.0

Customer did not leave a comment.

Will E. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Everytime i go its always fast service and always have what I'm looking for.

Miguel T. 
Rating:
1.0

The truck ran but had braking issues and the steering felt loose. I was charged for using the truck for a whole additional day even though I had returned the vehicle the same day. The representative never explained that the vehicle had to be returned at a specific time, I was told that everything would be ok as long as the vehicle was turned in before closing. I rushed to get the vehicle back but was extremely disappointed that I was charged an additional fee for an extra day that I did not even use. I tried explaining this to the representative but they were indifferent. This experience has negatively impacted my view on UHAUL as a company and I will no longer be using UHAUL.

Mathew S. 
Rating:
1.0

Staff never present to help. Storage unit dirty and unkept.

arely h.  |  Overall Experience 
Rating:
1.0

So many hidden charges made it way more expensive than I thought it would be. Not worth what I paid

Adan G.  |  First Impressions 
Rating:
5.0

Keep up the great service.

Carlos S.  |  Overall Experience 
Rating:
5.0

Jackie, Thank you for ur help. The staff was very helpful also.

MARY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis n.  |  First Impressions 
Rating:
3.0

Workers need to better inspect the trucks. If it wasn’t for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.

Sergio B.  |  First Impressions 
Rating:
5.0

My experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.

Yolanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina G.  |  Overall Experience 
Rating:
3.0

Is a dirty facility Nobody cleans and pick up trash

Manuel E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick Jason m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline g.  |  First Impressions 
Rating:
1.0

This is the most unprofessional business I’ve dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don’t make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said “my manager said it’s rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn’t. Due to my time restraint I had to use that establishment. The same size unit cost 30.00 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.

William H.  |  First Impressions 
Rating:
5.0

very nice and helpful workers

Giacomo F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendra s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DIANA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

OLIVIA C.  |  First Impressions 
Rating:
5.0

Well the only thing needed is to explain more how to check our after hours. It’s very hard

LAURA G.  |  First Impressions 
Rating:
5.0

Excellent customer service and knowledgeable

armando v.  |  First Impressions 
Rating:
2.0

I made an online reservation to limit the time I spend in the office/store. The person attending me must’ve been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that’s how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn’t recorded correctly. I called the office after this & spoke with the same guy. He said he’d correct it & update it online. So far, it hasn’t been. I’ve worked with U-Haul for years - this is the crappiest customer service I’ve experienced. Ever.

arely h.  |  First Impressions 
Rating:
5.0

Thank you all for providing a great experience. Keep up the great work.

Alejandro M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

hector l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya g.  |  Overall Experience 
Rating:
5.0

Your staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.

Jennifer W.  |  First Impressions 
Rating:
5.0

Great place to store my cars thank you.

hipolito g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricardo s.  |  Overall Experience 
Rating:
3.0

Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.

Diana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas G.  |  Overall Experience 
Rating:
5.0

Excellent experience

jose s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela R.  |  Overall Experience 
Rating:
5.0

Awesome for the last 3 years

RAY S.  |  Overall Experience 
Rating:
5.0

Excellent customer service & I will reccommend UHaul to my family & friends.

blanca h.  |  First Impressions 
Rating:
1.0

Been calling for a few days to still waiting on a call back

phillip l.  |  Overall Experience 
Rating:
5.0

N/a

vicor g.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. The facility was clean and appeared to be well maintained.

stefan b.  |  First Impressions 
Rating:
5.0

Great customer service!

dalila r.  |  First Impressions 
Rating:
1.0

I do not have any kind of rentals

DEANNA LISA G.  |  Overall Experience 
Rating:
3.0

U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

LAKSHMAN C.  |  Overall Experience 
Rating:
5.0

Young man who helped me was very helpful and attentive great employee

Mirtha M.  |  First Impressions 
Rating:
5.0

MUY AMABLE LA SRITA

Victor B.  |  First Impressions 
Rating:
5.0

Jacob was very helpful.

rosie l.  |  First Impressions 
Rating:
5.0

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

LUIS G.  |  First Impressions 
Rating:
5.0

Friendly staff and lots of carts avalable to move furniture.

Alfonso G.  |  First Impressions 
Rating:
5.0

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Oscar L.  |  First Impressions 
Rating:
5.0

spence little bi

Juan R.  |  Overall Experience 
Rating:
5.0

Excellence service and never had a problem with the service I got.

Erica C.  |  Overall Experience 
Rating:
5.0

N/A

Dianida C.  |  Overall Experience 
Rating:
5.0

Loved the storage and moving carts Excellent staff too very helpful

Guadalupe G.  |  First Impressions 
Rating:
5.0

Awesome customer service!!!

charlene T.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Emily G.  |  First Impressions 
Rating:
5.0

Great facility

lorena v.  |  Overall Experience 
Rating:
5.0

Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark m.  |  Overall Experience 
Rating:
5.0

Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.

mark m.  |  First Impressions 
Rating:
5.0

Muy buenas personas, amables y serviciales

JUDITH A.  |  First Impressions 
Rating:
5.0

Outstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.

Gregson M.  |  Overall Experience 
Rating:
5.0

Top of the line

James p.  |  Overall Experience 
Rating:
5.0

Spaces are tight and can be difficult to get in and out.

glenn h.  |  Overall Experience 
Rating:
5.0

Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

glenn h.  |  First Impressions 
Rating:
5.0

Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

louise l.  |  Overall Experience 
Rating:
5.0

The young lady was very friendly, knowledgeable and helpful

Joe B.  |  Reservation 
No reviews have been submitted for this location.

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