Customer Reviews for U-Haul Moving & Storage of Albany

9728 reviews

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vera M.  |  Overall Experience 
Rating:
4.0

Half of the employees didn't wear a mask and even some still did not while working with a customer. Our uhaul smelled like weed. This place, while convenient for location, was not taking health and safety as a priority.

BRADLEYSTEVEN M. 
Rating:
4.0

When I received the cargo van, the side view mirrors were very beat up. I wish those were in better condition as they are important to the safety of the driver. Also, while checking the van back in, the app crashed multiple times sending me back to the beginning. There was no explanation why.

JOSHUAMASON H. 
Rating:
2.0

Not charge $79 for an additional days rent when it was returned an hr and a half late due to road construction. I will be using Enterprise next time my job requires a van which is bimonthly.

SHAWN R F. 
Rating:
5.0

Staff AND ESPECIALLY gUYS WHO CLEAN AND GET READY THE VANS AND TRUCKS DO A GREAT AND NEEDED SERVICE. I WOULD HIGHLY RECOMMEND ANYONE TO GO TO THE BROADWAY ALBANY LOCATION FOR EXELLENCE SERVICE. SINCERELY JOHN PATTERSON.

JOHNS P. 
Rating:
5.0

Yes

CARLEENAT S. 
Rating:
2.0

Check out was slow. Van was not ready for me immediately after checking it out and fuel was below level noted on rental agreement. I did not bother to deal with the last issue due to my overall frustration. When I returned truck, I put in more gas than required....not sure if I will get the excess refunded.

Erike L. 
Rating:
5.0

Customer did not leave a comment.

Lynne O. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA CLARA S. 
Rating:
1.0

Worst experience iv ever had. The agent was lazy and extremely rude. This location needs a manager on-site because it's a mess. The vehicle had the check engine light on. I was about to email the Uhaul Corporate office because my experience was so bad.

EDWIN M. 
Rating:
5.0

Customer did not leave a comment.

Mindy A. 
Rating:
3.0

Customer did not leave a comment.

KHARINLANITA M. 
Rating:
5.0

Customer did not leave a comment.

Nelida R.  |  Overall Experience 
Rating:
5.0

Gina made everything good.

Kevin C.  |  First Impressions 
Rating:
1.0

My reservation time and location was changed three minutes prior to my pick up time. It added several hours and over 40 miles to my final bill. I was told I would get a $50 credit, that didn't happen. I have been on hold a total of an hour and a half over two phone calls and still no one will answer the phone. I am extremely dissatisfied and will not recommend UHaul to anyone.

CODYE G. 
Rating:
3.0

The biggest drawback to this location is the elevator. There is only one available for customer use, at least on Sunday, while the much larger freight elevator is not available. As a result, moving our items into the storage space took much longer than it should have, as there were several other customers waiting for the elevator at the same time. I went into the office to report the problem, and they told me they would send someone to operate the freight elevator. However, that never happened. We were paying movers for their time, and we came close to running over the scheduled time - all because of the slow elevator.

Rebecca G. 
Rating:
5.0

See above comment. Almost went crazy on the 7 hour trip.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAANDREW B. 
Rating:
5.0

Customer did not leave a comment.

TRAMAINE L F. 
Rating:
4.0

The person hooking up the trailer told me that the trailer did not have brakes. It clearly has (and needs) a hydraulic surge brake system. I was not prepped to override the surge system for backing up a hill, but figured it out on my own. He also did not check all lights at pickup. On return, a different uhaul employee was very regimented in checking lights, and he was knowledgeable about the brake system, even telling me that I would need a tool to operate it. Equipment was the trailer was perfect for what we needed, no issues.

TIMOTHYGERARD R. 
Rating:
5.0

Customer did not leave a comment.

BRIANH H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW MICHAEL W. 
Rating:
5.0

Thank you, customer service was very helpful.

MARASUSAN L. 
Rating:
3.0

Fix your website. It sent me to a wrong location ( 8 Erie Boulevard, Albany ,NY) to pick up my truck. This cost me valuable time at the worst time.

PAULJ B. 
Rating:
4.0

Return the vehicle after ours is a nightmare. Where do I drop it off? There was no clear making just a line of cars that started to block the “return location”

Spenser P. 
Rating:
4.0

Both employees that I interacted with were friendly and professional! The return process is a bit confusing, wasn't sure which side of the building I was supposed to go to. But a positive experience anyway because of the staff!

MARTHA EVELYN N. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
2.0

Customer did not leave a comment.

Marcus K. 
Rating:
5.0

Very friendly receptionist and the gentleman who hooked up my trailer had a great personality and got me going in a timely manner. Both were very professional, and also the person who helped when I returned was also very professional.

JAMES MICHAEL M. 
Rating:
1.0

Do not cheat customers by over charging. We are in dispute over the final bill. Used $19.99 truck for 12 hours, charged for 2 days. Company's excuse? You did not notify us by mobile phone at time of drop-off, when dropping key in box. Woman at desk said only, drop key in box.

BRIANKEITH K. 
Rating:
5.0

Customer did not leave a comment.

louise V. 
Rating:
5.0

Got me in and out in a timely manner

Samuel G.  |  First Impressions 
Rating:
5.0

Fast and friendly!!

Terrance M. 
Rating:
3.0

They forgot to put furniture pads in truck, the truck only had 1/4 tank of fuel, very inconvenient. Check engine light was one, truck ran very rough, thankfully I was only doing a short move or would of definitely asked for a different truck. Will be needing a rental again in June or July hopefully the truck is in better running condition. Just a bad overall experience with this rental.

susan F. 
Rating:
5.0

Customer did not leave a comment.

JAMESE M. 
Rating:
4.0

When arriving at Original pick up site (Cohoes, NY), I was told my ordered vehicle was not available. I was told by the Uhaul rep that he called me earlier and that his call went directly to VM. I checked my phone log. He did call but left no VM, which I think that was poor customer service.

JAMESMICHAEL Q. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

I felt like the truck needed better alignment. It was a wobbly ride.

OMONIKEO A. 
Rating:
5.0

Everyone was kind, attentive, and helpful. They dealt with all our needs in an expedient manner which made all the difference.

KURT R W. 
Rating:
5.0

Very smooth process. Place appears clean.

David B.  |  First Impressions 
Rating:
5.0

for the open 6'x12' trailer with ramp, mention that the ramp and opening are only about 4 1/2 ' wide. I had to move a 5' wide garden bridge. After hooking up I noticed the problem on my final walk around. The facility was able to switch me to a trailer without a ramp that had a full-width opening. Otherwise the project would have been a total disaster.

DAVID MICHAEL G. 
Rating:
4.0

I never received an email with my receipt. Also, I ordered stuff online when I made the reservation and was charged, but the girl couldn't find the order when I went to the store.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYM S. 
Rating:
5.0

Nothing--all good!

GORMAN R. 
Rating:
5.0

Thank you for everything. You were great

paul M. 
Rating:
5.0

Customer did not leave a comment.

Dylan C. 
Rating:
5.0

Shorter phone call wait times and increase staff

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
4.0

Continue to solicit feedback. You have made great progress in the realm of customer service.

DONALDW S. 
Rating:
5.0

The area around the desk where we speak to the person taking our info. Really was just a huge maze if products hanging in displays, perhaps it is for a sort of privacy idea, but to me it only is a lot of "stuff" to stumble through, and to pick up lingering germs off of! Othe S

RICHARDW H. 
Rating:
3.0

Customer did not leave a comment.

EDWARDJ F. 
Rating:
4.0

The two females inside were not inviting.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

ERINI H. 
Rating:
5.0

Smooth process from beginning to end!!!

EDANLOUISE J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
1.0

The gas tank was empty when I picked up the vehicle.

Demetris F. 
Rating:
5.0

Customer did not leave a comment.

Bonnie O. 
Rating:
3.0

The only negative thing was that the truck I rented smelled like an ashtray. He smell of cigarette smoke permiated the truck. I'm allergic to smoke and I could feel my throat close up as I was trying to drive the vehicle.

MARYMARGARET M. 
Rating:
5.0

Customer did not leave a comment.

ANDREWR M. 
Rating:
5.0

Customer did not leave a comment.

SHAWONNAL D. 
Rating:
4.0

Customer did not leave a comment.

ANN V. 
Rating:
5.0

Customer did not leave a comment.

JAMESC N. 
Rating:
1.0

I requested a 4x8 without the pole inside I was giving unit 3401 on the third floor I had help with me and I was on a time schedule working with them only to find out we arrived at the unit it had a pole on the inside so I was forced because of time and help to try to make my things fit and there were other items I couldn't put in I contacted the customer service I even went into the unit the next day to talk to someone and they said they couldn't handle it they take notes and somebody will get back with me I think I deserve a decrease in my bill because I was forced to take a unit that I specifically said that I did not need

Jesse B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
3.0

THE EQUIPMENT WAS BANGED UP ALREADY. I MENTIONED IT TO THE TECHNICIAN. HE SAID THE BRANCH UHAUL IS AWARE OF IT.

FRANZ LEO A. 
Rating:
5.0

Customer did not leave a comment.

Hayleigh G. 
Rating:
5.0

My experience here was excellent I have no complaints no need for improvement everybody's doing a great job thank you

Angel V. 
Rating:
5.0

Everything went so easy and well I cannot think of any

JOHNC K. 
Rating:
3.0

I rented a cargo van that smelled like someone had smoked marijuana in the Van both in the cabin and cargo area. I had to return the rental early because the smell was making me feel ill. This is not acceptable at all. Very disappointed.

Judith J. 
Rating:
5.0

Customer did not leave a comment.

JAC AVSEEV C. 
Rating:
5.0

Everything was good Business wise nothing needs to change I like the Service that was given to me

CHARLIE C. 
Rating:
5.0

No improvement needed. The rental process was a breeze.

IJEOMAS M. 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE B. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

All staff were kind, courteous and very helpful.

DAYNARNAI F. 
Rating:
2.0

The truck assigned was something that looks like it was ready to be sold. Ran very rough. Bad vibrations when driven. Engine heat comes into the cab and the ac doesn't work making it uncomfortable. Have used service in the past and equipment usually is decent, not this time. Would have driven elsewhere to get better truck but was short on time.

JEFFREY C. 
Rating:
4.0

Everything went exactly as expected. Thank you.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

JAHNECETAKIRA P. 
Rating:
5.0

Customer did not leave a comment.

BARBARAA R. 
Rating:
5.0

Everything fine

ROBERTD P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

KIMNICOLE S. 
Rating:
4.0

I didn't like having to verify the picture of condition. My phone screen is not large enough to fully see any existing damage/dents/scratches/stickers. Also gives me impression that the reps are too busy to spend the 3 minutes with customers. I feel this should be a physical walk through process with a representative. No way they can be that busy to do it.

Coleen M. 
Rating:
5.0

Customer did not leave a comment.

JORGE O. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIEJEAN C. 
Rating:
4.0

Exteriour of the van was dirty hard to see out windows.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

SIMONA P. 
Rating:
5.0

Great place and good service - I'm not sure I've ever had a problem with this location.

MICHAELL Z. 
Rating:
5.0

Great staff and environment

EVANMILLARD H. 
Rating:
5.0

The employees are very polite clean and considerate I enjoy working with them every time I go there

JAMES W W. 
Rating:
5.0

Be sure to clean the pocket where the manual is stored.

Julie B. 
Rating:
5.0

Make sure there is brake fluid in trailer and explain to customer that the trailer is equipped with brake fluid. Just to keep an eye on it. Also when customer returns equipment, the employee should be putting the trailer in the location that they want it, not have customer after long day be backing it in an area.

Elizabeth N. 
Rating:
3.0

Customer did not leave a comment.

CAITLYNELIZABETH S. 
Rating:
5.0

Thank you

BRAVO N. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I tried to use the app instead of picking up the truck in person but it was too complicated so I ended up going inside and it was much easier to work with a person.

CHARLESW M. 
Rating:
4.0

Customer did not leave a comment.

ARICVINCENT A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

Khaliah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etaya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul Storage Facility was TOP NOTCH! The staff members were friendly and professional. The facility was clean and I always had access to my unit. I always had privacy while at my unit and I will definitely return and i will recommend Uhaul of Albany to all. Thank you for great service! Sincerely, Manny M.

Manny m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alene Marie D.  |  First Impressions 
Rating:
5.0

I would definitely use a a storage unit again if I had too. Most of the staff was very friendly. And the unit was extremely clean!

Arlet R.  |  Overall Experience 
Rating:
3.0

I am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we’re I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business

Elijah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
2.0

Tell the greedy ceo ...shot gun to ur face.

PHILLIP R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

pamela p.  |  Overall Experience 
Rating:
5.0

I had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!

Jamie A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michelle p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rahqwah j.  |  First Impressions 
Rating:
2.0

Staff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.

Ashli B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
3.0

Only an “average” rating due to the fact that services provided are just... “space”. Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It’s only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

ERIC G.  |  Overall Experience 
Rating:
1.0

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It’s annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn’t working. Scary.

MICHELLET L.  |  Overall Experience 
Rating:
4.0

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chavez G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
1.0

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

Bradley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAHIDUL A F.  |  Overall Experience 
Rating:
5.0

Great customer service

CHRISTOPHER A.  |  First Impressions 
Rating:
5.0

Thanks for all your help.

tina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  First Impressions 
Rating:
3.0

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Sandra A.  |  Overall Experience 
Rating:
4.0

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn’t, and I was charged a late fee. Certainly I could’ve and should’ve paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

Daniel L.  |  Overall Experience 
Rating:
5.0

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

CHERYLANN D.  |  First Impressions 
Rating:
1.0

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said “customer ready”. I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I “remove the green tag” and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

Marlee S.  |  First Impressions 
Rating:
1.0

My stuff was RUINED!

wynnetta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann P.  |  Overall Experience 
Rating:
4.0

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemonde A.  |  First Impressions 
Rating:
5.0

Nice place

Bruce R.  |  First Impressions 
Rating:
3.0

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

sean C.  |  Overall Experience 
Rating:
3.0

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

Victor N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla f.  |  Overall Experience 
Rating:
5.0

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

Rhonda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nelga m.  |  Overall Experience 
Rating:
2.0

Mice droppings all over my items and the storage unit!

Kataba a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

damita m.  |  First Impressions 
Rating:
5.0

A very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.

CAPITAL PAPER BROKERS L.  |  Overall Experience 
Rating:
1.0

Every box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann P.  |  First Impressions 
Rating:
2.0

My belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.

Taliah P.  |  Overall Experience 
Rating:
5.0

It was such an easy move. The best experience I ever had!

angela s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norberto t.  |  Overall Experience 
Rating:
5.0

Excellent, and great customer service.

Franz V.  |  Overall Experience 
Rating:
3.0

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

Karen W.  |  First Impressions 
Rating:
4.0

Appreciate you guys thanks a lot.

xavier y.  |  Overall Experience 
Rating:
4.0

No comments.

Leonie G.  |  Overall Experience 
Rating:
4.0

very helpful staff

Celeste B.  |  Overall Experience 
Rating:
2.0

This location needs all new staff and management.

Celifa L.  |  Overall Experience 
Rating:
4.0

No problem staff was very knowledgeable and respectful

August D.  |  Overall Experience 
Rating:
3.0

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

TABITHA k.  |  Overall Experience 
Rating:
5.0

Great job

daniel r.  |  Overall Experience 
Rating:
1.0

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Shontaya K.  |  Overall Experience 
Rating:
4.0

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

Joseph C.  |  Overall Experience 
Rating:
5.0

Great

WANDA L.  |  First Impressions 
Rating:
5.0

Very good love this facility

August D.  |  First Impressions 
Rating:
5.0

My box spring was stolen but

Jeanette B.  |  Overall Experience 
Rating:
5.0

Staff is very friendly, professionaland helpful.

myrtice T.  |  First Impressions 
Rating:
5.0

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Dana M.  |  First Impressions 
Rating:
5.0

Very easy to get everything staff was very friendly

Sheleisha S.  |  First Impressions 
Rating:
1.0

This place sucks

Ryan S.  |  Overall Experience 
Rating:
1.0

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Hannah W.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

Carlene B W.  |  Overall Experience 
Rating:
4.0

No comment

FRANK C.  |  Overall Experience 
Rating:
1.0

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Chavez G.  |  First Impressions 
Rating:
5.0

I was very satisfied with The services and will always use your company for future and recommend a friend

Carlene B W.  |  First Impressions 
Rating:
4.0

Great experience, thanks!

Jeffrey A.  |  Overall Experience 
Rating:
5.0

Thank you!

Tamara V.  |  Overall Experience 
Rating:
5.0

Pleasant experience, staff were courteous and helpful.

Ron W.  |  Overall Experience 
Rating:
5.0

Good experience with staff. Carts and elevators worked well.

Martin M.  |  First Impressions 
Rating:
1.0

Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Sarah B.  |  First Impressions 
Rating:
1.0

It was a very bad experience and I rather not go into details

Phillip B.  |  Overall Experience 
Rating:
1.0

See google review.

marisa z.  |  Overall Experience 
Rating:
1.0

Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Eamon K.  |  Overall Experience 
Rating:
5.0

Great central location.

Casey W.  |  Overall Experience 
Rating:
4.0

Overall positive experience. Roshawn was very professional and helpful.

Ron W.  |  First Impressions 
Rating:
5.0

Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

VUKASIN M.  |  Overall Experience 
Rating:
3.0

great staff!!

Kimberly C.  |  Overall Experience 
Rating:
5.0

Great service

Gary W.  |  First Impressions 
Rating:
5.0

Excellent and professional staffs

patricia d.  |  First Impressions 
Rating:
2.0

The service there with the elevators was terrible I will never do it again that was my only problem .

Emerald H.  |  Overall Experience 
Rating:
5.0

Staff helped me work around reservation issues

manuel p.  |  Overall Experience 
Rating:
3.0

Decent location

JOSHUA A.  |  Overall Experience 
Rating:
1.0

Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Richard C.  |  First Impressions 
Rating:
5.0

The service was fast and quick and the employees were very helpful.

Stephanie T.  |  First Impressions 
Rating:
5.0

Excellent customer service specially roshawn (assistant manager) he helps me a lot.

jay r.  |  First Impressions 
Rating:
5.0

I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

Lourdes L.  |  First Impressions 
Rating:
1.0

Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

rarsheen a.  |  First Impressions 
Rating:
5.0

Simple and quick. Facility was clean. Thank you.

Paul F.  |  First Impressions 
Rating:
5.0

Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Adefolahan O.  |  First Impressions 
Rating:
4.0

Great people. Very helpful.

Philip C.  |  Overall Experience 
Rating:
5.0

Eventhough I rate your company as excellent. The elevators need to be more attention.

Carmen N.  |  Overall Experience 
Rating:
5.0

The workers where very friendly and helpful

Brenda G.  |  Overall Experience 
Rating:
1.0

Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

Idhailia P.  |  Overall Experience 
Rating:
3.0

After almost 2 years mouse dropping and urin cost unknown $$ damage

DENNIS S.  |  Overall Experience 
Rating:
5.0

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

DEREK L C.  |  First Impressions 
Rating:
5.0

Very friendly and I would tell a friend.

FREDRICK S.  |  Overall Experience 
Rating:
5.0

Warm and clean and family friendly place to keep your memories.

Gabriel R.  |  Overall Experience 
Rating:
5.0

the customer service rep at the counter was excellent. Very friendly and helpful.

christopher f.  |  First Impressions 
Rating:
3.0

The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

Jacqueline H.  |  Reservation 
Rating:
2.0

This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

vera f.  |  Overall Experience 
Rating:
5.0

I will definitely use this storage again if I needed too.

kimberly r.  |  Overall Experience 
Rating:
5.0

Informative and helpful

Brittany H.  |  First Impressions 
Rating:
1.0

These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

laritz j.  |  Overall Experience 
Rating:
1.0

it sucks. Was treated horribly and threatened auction over one late payment

eric t.  |  Overall Experience 
Rating:
5.0

My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

MATTHEW M.  |  First Impressions 
Rating:
4.0

So Far So Good. The customer service agent was excellent. The elevator not so good.

Paul B.  |  First Impressions 
Rating:
5.0

Nice experience

David M.  |  Overall Experience 
Rating:
5.0

Very nice and clean truck. Reclining seats

David M.  |  First Impressions 
Rating:
4.0

thank you

heather j.  |  Overall Experience 
Rating:
1.0

my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Clifton W.  |  Overall Experience 
Rating:
5.0

They was great and answered my questions and more

Shakeyisa B.  |  First Impressions 
Rating:
1.0

SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

Nikia P.  |  Overall Experience 
Rating:
4.0

Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

VERONICA R.  |  Overall Experience 
Rating:
4.0

I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

JOANNE R.  |  Overall Experience 
Rating:
5.0

Used you for several years. Good experience. Excellent staff. Thank you, Louise.

LOUISE S.  |  Overall Experience 
Rating:
1.0

This place sucks. No one washes each other hands it’s just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

Shamikie S.  |  Overall Experience 
Rating:
5.0

Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

ANITA ANN D.  |  Overall Experience 
Rating:
5.0

Outstanding!! The delivery person who's name is Jamie was just the best!!!

Victor S.  |  Overall Experience 
Rating:
5.0

Great service

Karen H.  |  Reservation 
Rating:
1.0

Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don’t do business well. My belongings were sold without notice and I am a unsatisfied

TATIANA V.  |  Overall Experience 
Rating:
3.0

I'm good as long as nothing goes missing

keisha b.  |  Reservation 
Rating:
1.0

Very poor management and not helpful with move in process.

Celifa L.  |  Reservation 
Rating:
3.0

I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

Emmanuel P.  |  Overall Experience 
Rating:
4.0

The property is clean. Pick-up and drop-off of items to the storage space is seamless.

feryan a.  |  Reservation 
Rating:
5.0

Very helpful and well inform about the services that u haul have .

maria c.  |  Reservation 
Rating:
5.0

Your driver Jamie was great very helpful and considerate of our needs.

Tony C.  |  Overall Experience 
Rating:
3.0

I love renting from you and working for you . In my book your are number one company I’m the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.🙂😊

Robert C.  |  Reservation 
Rating:
4.0

Kudos friendly hard working cleaning crew. facility is kept clean and tidy. Its important store in a clean environment, warm. At times a bay may be blocked by a piece of uhauls equipment. They move

Susan L.  |  Overall Experience 
Rating:
5.0

Shipped a ubox from CA to Albany. It went perfectly. Uhaul saved me time, money and a whole lotta stress. Would recommend!

Sonya M.  |  Overall Experience 
Rating:
1.0

A U-Haul employe stole my belongings.

WILLY SERGE M.  |  Overall Experience 
Rating:
5.0

I used the UBOX system to move. I would highly recommend this service to anyone. The wasn’t a glitch from delivery to pick up. Smooth sailing!

Nancy S.  |  Overall Experience 
Rating:
5.0

Thx

David F.  |  Overall Experience 
Rating:
2.0

Pretty typical storage unit experience. Not enough people working and poor communication, had to make several trips to the counter in order to get them to initially unlock the unit I'd rented.

Sean N.  |  Reservation 
Rating:
5.0

Eve

Fleurette J.  |  Overall Experience 
Rating:
3.0

Ok

Crystal P.  |  Reservation 
Rating:
4.0

Satisfied no complaints

Cherine C.  |  Overall Experience 
Rating:
1.0

All of my stuff had died bugs on it when I went to take my things out. I was disgusted and I will never use Uhal again in Albany

kelsie c.  |  Overall Experience 
Rating:
4.0

The staff was incredibly accommodating. The door to the storage unit was stuck and they assisted promptly. Also, the customer reps were very pleasant and professional.

Vivianne B.  |  Overall Experience 
Rating:
5.0

I didn't see your facility, so I didn't answer those questions. Henry, who delivered my UBox was very communicative and friendly and his estimation of when he would arrive at my home was right on!

Tess D.  |  Overall Experience 
Rating:
2.0

The staff was pleasant but the facility was very dirty. I frequently saw mouse feces throughout the building and even in MY unit. The last straw was finding a dead mouse, I moved out days later.

Raquesha E.  |  Overall Experience 
Rating:
5.0

The storage unit was clean and good the workers was pleasant.

Desarie R.  |  Overall Experience 
Rating:
1.0

I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I’m now scared .

Kimberly F.  |  Reservation 
Rating:
4.0

-

Sophie C.  |  Overall Experience 
Rating:
4.0

Keep up the good work!

ASHEEM C.  |  Overall Experience 
Rating:
2.0

The storage area is sooo hot! Get a fan or air conditioner. Also, why don't they clip locks?! I had to pay over 100 USD to get my lock clipped by an outside locksmith. Why don't you offer that?

Julia J.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul has been very good. I have referred U-Haul to many family and friends.

Colleen K.  |  Overall Experience 
Rating:
2.0

I called several times at least 6 to be transferred and put on hold for about 12 to 15 minutes each time to only have my call disconnected. Each time called back no one could make any pick up.

jay m.  |  Overall Experience 
Rating:
5.0

This transaction was easily done over the phone., so I have no idea about facility. The delivery person, Henry was very efficient and courteous, both at delivery and pick up.

Diana S.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accomodating.

Daniel M.  |  Overall Experience 
Rating:
5.0

Was a good experience

michael h.  |  Overall Experience 
Rating:
3.0

After getting our things out of storage we found live mice and droppings. Was not happy about this at all.

Ernestine s.  |  Overall Experience 
Rating:
5.0

Excellent job.

Philip B.  |  Overall Experience 
Rating:
4.0

No comment

jarmel r.  |  Overall Experience 
Rating:
1.0

The delivery driver was great. Unfortunately he seemed to be the only one that knew their job. The entire experience was a nightmare including the inability for Uhaul to find my box multiple times

Christine M.  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff.

Anita B.  |  Overall Experience 
Rating:
5.0

none

Odena P.  |  Overall Experience 
Rating:
1.0

when Iasked them to speak tosomeone for the last two months About an overcharge they’ve refused to take the overcharge off my account which resulted in my things being sold. Theyhad to refund me100 b4

quadaisa n.  |  Overall Experience 
Rating:
1.0

I lost my stuff memories of my kids all because U-Haul would not let me make an payment agreement

Monique S.  |  Overall Experience 
Rating:
4.0

I was very satisfied with the staff and facility. Thank you.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

THE store manager was awesome. He helped fixed my storage issue in 10 mints.

Hamsa M.  |  Overall Experience 
No reviews have been submitted for this location.

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