The truck needed an alignment.S P.
Moving Truck Rental in Albany, NY at U-Haul Moving & Storage of Albany
Albany, NY 12202
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
- Wine Storage
One-Way and In-Town Local Rentals in Albany, NY 12202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location was great- no problem with pickup or drop off. There is area for improvement with reservations online matching the availability. I was trying to rent from a closer location and was switched without checking with me. Also the one way seemed to be an issue for cargo vans and that would have been nice to know. Overall it worked out.Nancy L.
I would have given UHaul excellent marks until your company decided to charge me an extra $176. No one in your customer service ( Dajia or Judy) could figure out either. I guess I'll find out within the next 72 hours why. Reference id# 3237327Sherri H.
Aysia, the U-Haul representative, was most helpful and courteous. She made the unpleasant experience of having to move not arduous. Sincerely, Leslie Barnave 518-348-4087JONATHAN B.
The person that helped me check in did not seem happy to be doing so and was eating while doing so which I found unprofessional. Also several employees were using e cigarettes at the counter inside store and that made me not wanting to use this location again if I have a choiceRobert W.
They over charged me for mileage I didn't add to the truck.Malik D.
Employees were very helpful and made sure we had everything we needed. Really great people!Anne A.
They didn't offer me the $50 guarantee for making me pick up my truck in an inconvenient location. Only willing to take off $2 for my inconvenience.ELEANOR W.
the entire experience was easy. very appreciative, you made it super simple to move my furnitureMaryann S.
The staff try heroicly to take care of clients. No managers were around to assist new staff (weeks on the job). Keys to the reserved 10' truck weren't on the rack and had to be located outside the building. Took 45 minutes to process the paperwork. Too few staff. Not acceptable for a vehicle that had been reserved.JIMMIE S.
Good experience. Helpful efficient staff.Mark M.
You should have items that people reserve in stock in the store.Charlotte C.
It was great. staff there are always friendly and accommodating. The manager definitely has a skill for picking the right people.Romel P.
My truck was not ready for me to use the 24/7 Truck share feature. It was parked in and it did not have my rental blankets in it. This delayed my truck pickup significantly and required me to pay my moving help longer than expected.Keegan C.
good experienceROBERT B.
It's nothing you can change, your employees put up with a lot of grumpy nasty rude people. They should be commended. The young girls at cash out hold themselves together well.erin F.
I reserved a cargo van on 6/5/21 and when I arrived I was given a van that was not clean and was filthy inside. The representative gave me another van that I used for the day. I returned this van that afternoon at 3:30 pm and a worker told me to leave the van and keys in the return line. On Friday, 6/11/21, I got a call from the store asking if I would be keeping the van longer. I advised them that I had returned the van the day I rented it and the caller promptly hung up. Unsatisfied with how the call ended and concerned that I would be charged for more then I should, I immediately took time out of my schedule, left my office and went to the store to resolve this matter. After talking with another representative at the store, who was confused about UHauls records of my rental, finally figured out that the van was returned. I was then asked if I remembered how many miles I had driven and I believe fortunately for me, I had taken pictures of the van, mileage and gas gage upon returning the van on 6/5. This experience was very inconvenient for me. I have used UHaul many times in the past and while I assume this was an isolated incident, I hope my future use of UHaul will be a better experience and more like tge one that I have grown accustomed to. Thank you.ERICWILLIAM S.
My experience was perfect. The workers were extremely helpful was very impressed by the customer service .TRACY B.
Will come back to the Albany Broadway location every time. Staff was so helpful!Brian S.
Listen to your customers. I got charged for an extra 10 miles I did NOT put on the vehicle. Highly unsatisfiedJAYLINNIASIA M.
Great Customer Service.Kalinda T.
The check in process was terrible.RYUNJ G.
The truck i got had no working ac i asked for it to please ha e ac seems today was the hottest day so far and it didn't and the truck smelled like a cigaretteAMYA P.
Just improve better wait time over the phone I understand it's a hi Valium Calling but I think some how it needs to be a little faster response but overall using U-Haul rental over the past years been fantasticANDREWK G.
Everything was perfect !!!, Thank You for an easy and trouble free move. Although as a Ford fan, I do wish you would return to their products.Todd M.