Customer Reviews for U-Haul Moving & Storage of Albany

11,344 reviews

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There customer service stinks the manger was rude. Back in August they said they sold off my unit, but then in October I got a call saying they didn't and I had to pay $359 ($789) and take it the same day, I had already throw the keys and swipe out so the made me get a locksmith I had to pay another $135 out of pocket to me this was some bull shyt I call and call you guys left messages was told they were going to email the manger but nothing like that happened someone need to looking in to things like this I will never use this storage place again or tell my friends to you guys do bad business and cheat your customers

teneeshia r.  |  Overall Experience 
Rating:
4.0

None

George T. 
Rating:
4.0

Excellent recieving

Timothy B. 
Rating:
5.0

Great customer service, the van was well maintained

Marlyne F. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

I greatly appreciate you and your team. You all were very patient, sympathetic and understanding to my family and I during our difficult times. I am forever grateful to you ALLLLL. Happy Holidays

Monique K.  |  Overall Experience 
Rating:
5.0

Don't charge me for an after-hour drop off for a noon return on a Wednesday.

TOM R. 
Rating:
5.0

Customer did not leave a comment.

Dylan L. 
Rating:
4.0

Customer did not leave a comment.

stephanie D. 
Rating:
5.0

We were using this vehicle for food delivery to seniors on Thanksgiving Day. While the interior of the vehicle was clean, the exterior was not therefore costing me an uncredited $20 out of pocket to have it washed.

ERICWILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

aleksander P. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

When entering the lobby of the store it is difficult to determine which associate is available to help because there is too many planogram shelves blocking the associates, there needs to be a better line que so people know who is next in line.

Mark C. 
Rating:
3.0

It is a good location, central and a lot of options. Trucks were terrible. Won't rent unless the truck is in good shape. Overcharged for gas and still getting requests to pay tolls a month later. I will look for other options next time.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

KASHAWN C. 
Rating:
5.0

Customer did not leave a comment.

desiree m.  |  First Impressions 
Rating:
3.0

Have more people with better attitude at the front desk thank you

Sonia C. 
Rating:
5.0

Everything went well.Nothing to improve on.Got in and out with the van I reserved in less than 15 minutes.

DEDRIC P. 
Rating:
2.0

Customer did not leave a comment.

kayla m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
4.0

Have extra vehicles on hand.

SYLVIAM J. 
Rating:
4.0

Customer did not leave a comment.

Erin V. 
Rating:
2.0

Truck was dented and rattling

Heidi W. 
Rating:
1.0

Girl at the front counter was very rude and had a bad attitude. Ended up being helped by a girl named Asia or Aja who was very nice

Christopher W. 
Rating:
5.0

Service rep at register was not to friendly but other then that it was a great location

Ebony W. 
Rating:
1.0

Customer did not leave a comment.

B. Daniel C. S. 
Rating:
4.0

Customer did not leave a comment.

Francis R. 
Rating:
3.0

Put people who know what they are talking about I rented a car trailer in Sept. With no problem.then rented it again this time and they said my truck wasn't big enough and it was the same vehiclei moved in sept so I used my friends f 250 and they said that wasn't big enough so I had to use another friends chevy 3500 they also said that was questionable. So not a good experience at all.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

sharon R. 
Rating:
5.0

Customer did not leave a comment.

Johnny A.  |  Overall Experience 
Rating:
2.0

Have better employees an better customer service .

imtiaz R. 
Rating:
5.0

All the staff were all really nice and helpful.

Whesley D.  |  Overall Experience 
Rating:
4.0

The truck I hired for the first day was a total mess. The engine sounded like it was on it's last legs and there was a warning light on. Luckily it made it back and forth for the move. However, I was charged more mileage than I actually drove.

Rebecca S. 
Rating:
3.0

The cost started to become unmanageable. Carts were always scarce. The elevator was hit and miss. While not a reflection on the company, other patrons were difficult to deal with.

Danial S.  |  Overall Experience 
Rating:
5.0

A smooth running business with a very competent staff. Trailer was ready to go when I wanted it and the safety briefing given by the person who hooked it up was much appreciated! Thank you!

ERNEST B. 
Rating:
4.0

Customer did not leave a comment.

tracey C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
3.0

Have the right truck ready to go. Clerk had to scramble to find a replacement, as a result mileage and gas information was all mixed up. Alignment on the truck's steering was horrendous.

Steven O. 
Rating:
5.0

I didn't comprehend that I had the Tools to CORRECT a MILEGE DESCREPTION on My Contract; After return home just after picking up My CARGO VAN, I discovered THE MILLEGE OUT WAS 5506 [11 MILES LOWER] THAN THE ACTUAL 5517 ODIMETER READING! i PHONED the Office Immediately BUT 'SHE' SAID that she would Note it on My account........I WAS NEVER TOLD NOR INSTRUCTED THAT I COULD GO ONLINE & CORRECT IT MYSELF. I HAD TO PAY >$11.79< CUSTOMER SERVICE FAILED ME & COST ME. Phil Zeller

PHILIP Z. 
Rating:
2.0

The online process was extremely difficult!! I will never do that again. Also I paid for 2 Dollies and only received one. I need my money back

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Always clean, easy to work with, and friendly.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Erika S. 
Rating:
4.0

The 7 floor smells like urine by my storage real strong7144

Maria C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yizhou G. 
Rating:
4.0

Have all the materials already loaded in the truck. Count out the nimber of pads before loading. I was supposed to get 2 dozen pads and only received 14.

Gerald R. 
Rating:
2.0

Even though I reserved a can one week in advance when I arrived I was told that they only had one truck with no gas; then I was told they found another truck that was not checked back in and I could use that one but had to wait for 25 minutes; also the representative who checked me in was not pleasant and was complaining about her job and the lack of help.

Ken M. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

Customer did not leave a comment.

Melisa D. 
Rating:
2.0

Poor Customer Service, lacks professional when in the presence of customers. Rental Rate vs Rental Charge was not clear, as well as having to complete vehicle drop-off via portal "while" at location.

Tyrone M. 
Rating:
5.0

Customer did not leave a comment.

Lin N. 
Rating:
5.0

NA

Kathy P. 
Rating:
3.0

Was fine. Being handed the keys to go find it was a new experience. ...staff nice

Mike M. 
Rating:
3.0

The staff had attitude and were not helpful. I paid a full month for November left 10/31 and did not receive any refund at all. Paid a late fee October and didn’t get that back. I thought I was set up for autopay. Oh well live and learn

Michelle S.  |  Overall Experience 
Rating:
5.0

Easy to get rental agreement on line which led to fast and easy service at pickup time.

Edward P. 
Rating:
4.0

Customer did not leave a comment.

Rhonda H. 
Rating:
3.0

Customer did not leave a comment.

Perna R.  |  First Impressions 
Rating:
5.0

The staff was super friendly and helpful.

Victor F. 
Rating:
5.0

I thought early check in prior to getting to check in saved a lot of time and drop off was fantastic! He scanned my truck # confirmed my name and said you're done all adjustments to your bill will be sent to you in minutes! It was and was perfect!

Randal R. 
Rating:
4.0

L running lights and license plate light werr out. They didn't know how to fix so we did before we left the pot.

Michael J. 
Rating:
2.0

Answer the phone. Provide customer service on time and in general.

Geneve P. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
5.0

Excellent customer service at this location

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Z. 
Rating:
3.0

The business is clean and they were very understanding about me needing a truck a couple of extra days. This location is kind of in a bad part of town but they keep it very well lit even at night. We saved over $500 using U-Haul doing it ourselves rather than hiring movers.

william M. 
Rating:
4.0

My only comment is that the customer elevator is extremely finicky and slow, but everything else is great.

Caitlin B.  |  First Impressions 
Rating:
5.0

Staff was excellent

Richard C. 
Rating:
5.0

very good experience. Staff has been very good to me all the time.

Rahul S. 
Rating:
3.0

Customer did not leave a comment.

Alex H. 
Rating:
1.0

Just ghetto. Everyone moved with no sense of urgency. Poorly trained workers. First and last UHaul experience, will try Home Depot next time.

Adenike A. 
Rating:
5.0

Customer did not leave a comment.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

Dennis T.  |  First Impressions 
Rating:
3.0

Don't charge a $1 'convenience' fee for every single toll. Especially after the change to pay by plate.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Staff at pick up location was helpful, efficient and pleasant to do business with.

Timothy O. 
Rating:
1.0

Very Poor customer service never followed through with follow up notifications and could not find my vehicle after completion even though it was right outside there front door.

Dan D. 
Rating:
1.0

Customer did not leave a comment.

Kahdesha J. 
Rating:
1.0

Pésima alquile un truck para mover mi mudanza y me robaron mis pertenencias el manager no me ayudo como se debía solo me enseñó las cámaras que quizo pero un empleado de el robo las cosas que dejaron en el truck por accidente JAMÁS vuelvo alquilar nada de ese almacén el servicio un asco deberían poner empleados serios y con compromiso

Miosoty R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bonnie R. 
Rating:
1.0

The staff was anything but helpful, very rude. The staff needs to be trained in customer service.

CHERYL F. 
Rating:
1.0

Customer did not leave a comment.

tammy r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
3.0

Customer did not leave a comment.

colleen C. 
Rating:
5.0

Thank You, Uhaul great job

Edward W. 
Rating:
4.0

Tires on the truck were very poor

edward O. 
Rating:
4.0

Customer did not leave a comment.

Patricia A. 
Rating:
4.0

Customer did not leave a comment.

CHRITINE C. 
Rating:
3.0

The return process after hours .. Terrible ..I was unable to connect to the site then when I did connect there was no return after hours option.. 😕

marilyn D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Customer did not leave a comment.

SADDAMNORMAN S. 
Rating:
5.0

Every one was very helpful

joyce C. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Easy drop off great staff thanks for everything

MICHAELA JR F. 
Rating:
1.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

SETHM D. 
Rating:
4.0

Customer did not leave a comment.

Eddie L. 
Rating:
5.0

They take very good care of the equipment. Once of the cleanest locations (building and equipment) in the area. Service was also very good. Would definitely rent from location again even if it means going a bit further out from our location.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

dianne B. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
2.0

the key was not in the box as the mobile pick up screen said it would. When I was dropping the truck off after my rental the person that spoke to me was very rude.

Thomas S. 
Rating:
1.0

It's better to talk to the customer before bill it. I was charged for the fuel (gas) even though I filled it out. I drove for 26 miles and filled 2.2 gallons at gas station and still I was charged for 3 more gallons. Average mileage I think 10 MPG. In my case I was charged for 5.2 gallons for 26 miles which is not correct.

SRINIVAS A. 
Rating:
4.0

Tell clients that it's OK that the vehicle has no front license plate (is it OK???) Tell clients how to handle Easypass toll payments on the NYS Thruway. We're totally used to paying tolls automatically in our own cars, but we have no idea what to do in a UHaul, especially as there are now no toll collectors, even though tolls are still charged.

Ray B. 
Rating:
3.0

First truck had to be returned was 3 quar t s low on engine oil

richard M. 
Rating:
3.0

Customer did not leave a comment.

Dashada H. 
Rating:
5.0

Great service very friendly

Lamine D. 
Rating:
4.0

Customer did not leave a comment.

Tarasha M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

When I arrived to sign in and pick up my vehicle there were no people behind the counter helping customers. When I arrived there was a line of eight people. Before anyone showed up some of the people have been waiting 15 or 20 minutes with no one behind the counter. Then one person did show up and I must say did an excellent job. But it was only one person to handle all these people once I moved up in line to become number one there probably were 15 people in line. This is the first time that this has happened at this facility where I rent very often.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Excellent overall service @ check in, hooking up & returning trailer. Thank you!

Thomas O. 
Rating:
1.0

Always horrible service at this location and it's NEVER any staff working.

ASHIA R. 
Rating:
4.0

Customer did not leave a comment.

Dashanda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth w.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

gary W. 
Rating:
4.0

Customer did not leave a comment.

Jack R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAYLALYNN F.  |  Overall Experience 
Rating:
5.0

All the staff were super friendly and helpful and the facilities were very clean. I couldn't have chosen a better location to help with my first time having to store my possessions.

Justin P.  |  First Impressions 
Rating:
5.0

The only concern I had was the information for my current address and my drivers license as there were multiple inconsistencies on the various contracts that I had to purchase items at U-Haul to rent the U-Haul truck and then to rent another U-Haul storage space when I got to Albany New York.

Roxellen A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margaret B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mercedes m.  |  First Impressions 
Rating:
5.0

The unit had a lot of things to be worked out but the staff went above and beyond to help us out.

Amanda D.  |  First Impressions 
Rating:
5.0

I had to pay an extra $10 to access my things 24/7. Also I have trouble with my legs and back and had to walk to get the truck myself. Had to drive back and go in again to ask about the dolly I pd for to find out I had to get it myself.

Michelle S.  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating.

Jeffrey A.  |  First Impressions 
Rating:
4.0

Aysia was very knowledgeable and always helpful. I would recommend her to help anyone with their moving or storage needs.

BELINDA S.  |  Overall Experience 
Rating:
2.0

Staff is pretty rude .

Bryan T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NADINEL W.  |  Overall Experience 
Rating:
5.0

All the staff were very helpful and knowledgeable. They went over and beyond to take care of me and my family. Special thanks to David Jones an Jada Taylor-Stubbs. Thank you guys..Forever Grateful

Monique K.  |  First Impressions 
Rating:
5.0

I was very fortunate to get a rental. This truly helped me while waiting for a new apartment. ( Slumlords/COVID area)

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret B.  |  First Impressions 
Rating:
3.0

Russ from the Erie Blvd warehouse facility thankfully explain how it all worked and he was able the straighten out the confused misinformation I got on the phone and at the Broadway facility

Sebastian Anthony P.  |  First Impressions 
Rating:
2.0

homeless people live here bathroom was always destroyed staff was very helpful until last day when i asked to use a broom to sweep unit out and they acted as if uhaul did not own a broom or dustpan

Jacob P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemary k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

The young lady that rented the storage to me was highly, kind, and provided great service, so was the other young lady, a cleaner that checked me out of the store room. Very professional, thanks to all.

Tilden D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jlyn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneith c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patricia r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELISA R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

olivia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLEM B.  |  Overall Experience 
Rating:
4.0

My intial storage locker was given out to another without my permission. I only found out when I tried to get in. I had to re-apply for another again That was terrible !

Nsikak D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raymond G.  |  Overall Experience 
Rating:
4.0

I moved out and I was still charged after.

CATHRINE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james v.  |  Overall Experience 
Rating:
2.0

Definitely below average. The staff is very unprofessional. When I got to the U-Haul to pick up my rental and storage unit there were several things that went wrong. They didn’t have the size rental truck that I had reserved weeks in advance nor did they have the size storage unit I had reserved. They also ended up double charging me for my truck rental and I had to make several calls before a refund was processed. Definitely would not recommend

pamela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALVINE III K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dieasha J.  |  First Impressions 
Rating:
1.0

Mold on the ceiling of my unit. Was not climate controlled. Bad stinch

Lorraine B.  |  Overall Experience 
Rating:
3.0

Please contact about solution and some kind of credit

Bobby G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yomilka C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deson W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

The attendant was very professional and courteous.

atakuma c.  |  First Impressions 
Rating:
3.0

Only thing is when the elevators are broken

Leeonda D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jabari W.  |  Overall Experience 
Rating:
1.0

They over charged me

Christa T.  |  First Impressions 
Rating:
4.0

Unfortunately, and employee left with the facility keys, blocking customer access to the stairwell and elevators. This prevented me from moving into the unit I rented while I had a uhaul truck full of my possessions. However, the Staff were able to creatively and quickly address my issue to my satisfaction. Their kindness was much appreciated as well!

Russell K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ira S.  |  Overall Experience 
Rating:
5.0

Some mouse droppings in our unit which may have been brought in so I understand and your elevator was down a few times. Overall your staff was great!!!! The young lady with pretty nails was very courteous and professional.

VIOLETA V.  |  Overall Experience 
Rating:
5.0

Thank you for the space and overall convenience of your rental trucks as well.

Joelle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvester b.  |  Overall Experience 
Rating:
3.0

I don't like the fact I had to call multiple times to have my contract closed 6 days after moving out. Customer service is a joke. Hung up on me and didn't bother to call back.

naiema E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis s.  |  First Impressions 
Rating:
5.0

Nice and helpful with my storage

david w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  Overall Experience 
Rating:
5.0

In the 2 years I've maintained a unit at this specific facility I haven't had a concern or question these employees couldn't answer or resolve with ease keep up the good work

william g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ravon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashante b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luciana o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KYLEM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yervi a D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIVARDWILLIAM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMANDAS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RENEELYNNE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

francis B.  |  Overall Experience 
Rating:
4.0

Everything feels secure and safe

SHAMILA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  First Impressions 
Rating:
1.0

There was construction work going on with loud noise and debris in the air. We were there for over 1 1/2 hours. Our representative was helpful but easily distracted. None of the other 6 employees were doing anything to help. One employee was disrespectful to me by telling me I shouldn't be getting the 1 month free storage unit offer despite not managing my rentals. She just sat there and was making rude comments. We then were given a uhaul that was not accessible. It was one of the most unpleasant and unprofessional experiences I've ever had.

april s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler m.  |  First Impressions 
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4.0

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AIDA R.  |  First Impressions