Customer Reviews for U-Haul Moving & Storage of Albany

9901 reviews

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, you covered everything.

Owen M. 
Rating:
5.0

Customer did not leave a comment.

SONIAARUNABH T. 
Rating:
5.0

Have more equipment for moving. Didn't have any hand trucks at the time. Had only hand trucks only for washer etc.

JAMESE JR C. 
Rating:
1.0

Horrible rude and almost willfully unhelpful staff, facility dangerously hot in summer months with no access to water free or otherwise like in vending machine. Suffered heat stroke while moving into unit. And then treated as a criminal element every time I returned to access unit, which was a great deterrent to continuing a service contract with U-haul your employee’s are your public face. Fix your face.

Sarah B.  |  Overall Experience 
Rating:
5.0

really not a thing everyone was great~!

ANDREW S. 
Rating:
3.0

The uhaul website consistently did not work and prevented me from returning the truck after hours at the drop off location, resulting in an added fee.

GRIFFINMOORE C. 
Rating:
5.0

No complaints

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Mathew U. 
Rating:
1.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

The truck needed an alignment.

S P. 
Rating:
5.0

The location was great- no problem with pickup or drop off. There is area for improvement with reservations online matching the availability. I was trying to rent from a closer location and was switched without checking with me. Also the one way seemed to be an issue for cargo vans and that would have been nice to know. Overall it worked out.

Nancy L. 
Rating:
5.0

I would have given UHaul excellent marks until your company decided to charge me an extra $176. No one in your customer service ( Dajia or Judy) could figure out either. I guess I'll find out within the next 72 hours why. Reference id# 3237327

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

EMILIO F. 
Rating:
5.0

My address is wrong I live at 9 lincoln Ave Albany ny 12206 apt 1

Sheila B.  |  First Impressions 
Rating:
5.0

Aysia, the U-Haul representative, was most helpful and courteous. She made the unpleasant experience of having to move not arduous. Sincerely, Leslie Barnave 518-348-4087

JONATHAN B. 
Rating:
2.0

The person that helped me check in did not seem happy to be doing so and was eating while doing so which I found unprofessional. Also several employees were using e cigarettes at the counter inside store and that made me not wanting to use this location again if I have a choice

Robert W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

CHANTELLE CHRIST A. 
Rating:
2.0

They over charged me for mileage I didn't add to the truck.

Malik D. 
Rating:
5.0

Employees were very helpful and made sure we had everything we needed. Really great people!

Anne A. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
2.0

They didn't offer me the $50 guarantee for making me pick up my truck in an inconvenient location. Only willing to take off $2 for my inconvenience.

ELEANOR W. 
Rating:
5.0

Customer did not leave a comment.

ED G. 
Rating:
5.0

Customer did not leave a comment.

KEONCARL W. 
Rating:
5.0

the entire experience was easy. very appreciative, you made it super simple to move my furniture

Maryann S. 
Rating:
4.0

The staff try heroicly to take care of clients. No managers were around to assist new staff (weeks on the job). Keys to the reserved 10' truck weren't on the rack and had to be located outside the building. Took 45 minutes to process the paperwork. Too few staff. Not acceptable for a vehicle that had been reserved.

JIMMIE S. 
Rating:
5.0

Good experience. Helpful efficient staff.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Samantha H. 
Rating:
3.0

You should have items that people reserve in stock in the store.

Charlotte C. 
Rating:
5.0

It was great. staff there are always friendly and accommodating. The manager definitely has a skill for picking the right people.

Romel P. 
Rating:
5.0

Customer did not leave a comment.

Winell S. 
Rating:
5.0

Customer did not leave a comment.

harold S. 
Rating:
2.0

My truck was not ready for me to use the 24/7 Truck share feature. It was parked in and it did not have my rental blankets in it. This delayed my truck pickup significantly and required me to pay my moving help longer than expected.

Keegan C. 
Rating:
5.0

good experience

ROBERT B. 
Rating:
1.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

It's nothing you can change, your employees put up with a lot of grumpy nasty rude people. They should be commended. The young girls at cash out hold themselves together well.

erin F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JAMES K. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR Y. 
Rating:
2.0

I reserved a cargo van on 6/5/21 and when I arrived I was given a van that was not clean and was filthy inside. The representative gave me another van that I used for the day. I returned this van that afternoon at 3:30 pm and a worker told me to leave the van and keys in the return line. On Friday, 6/11/21, I got a call from the store asking if I would be keeping the van longer. I advised them that I had returned the van the day I rented it and the caller promptly hung up. Unsatisfied with how the call ended and concerned that I would be charged for more then I should, I immediately took time out of my schedule, left my office and went to the store to resolve this matter. After talking with another representative at the store, who was confused about UHauls records of my rental, finally figured out that the van was returned. I was then asked if I remembered how many miles I had driven and I believe fortunately for me, I had taken pictures of the van, mileage and gas gage upon returning the van on 6/5. This experience was very inconvenient for me. I have used UHaul many times in the past and while I assume this was an isolated incident, I hope my future use of UHaul will be a better experience and more like tge one that I have grown accustomed to. Thank you.

ERICWILLIAM S. 
Rating:
3.0

I was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.

thomas c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

My experience was perfect. The workers were extremely helpful was very impressed by the customer service .

TRACY B. 
Rating:
5.0

Will come back to the Albany Broadway location every time. Staff was so helpful!

Brian S. 
Rating:
1.0

Listen to your customers. I got charged for an extra 10 miles I did NOT put on the vehicle. Highly unsatisfied

JAYLINNIASIA M. 
Rating:
5.0

Great Customer Service.

Kalinda T. 
Rating:
1.0

We signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.

Jack T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  First Impressions 
Rating:
1.0

The elevator was broken. We were not able to access our storage unit.

nancy m.  |  Overall Experience 
Rating:
1.0

The check in process was terrible.

RYUNJ G. 
Rating:
5.0

I want to thank you for having this facility available to me in times of need that was awesome

Richard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREWPAUL K. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

AHMETFATIH G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

Customer did not leave a comment.

LEEC W. 
Rating:
1.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

The truck i got had no working ac i asked for it to please ha e ac seems today was the hottest day so far and it didn't and the truck smelled like a cigarette

AMYA P. 
Rating:
5.0

Just improve better wait time over the phone I understand it's a hi Valium Calling but I think some how it needs to be a little faster response but overall using U-Haul rental over the past years been fantastic

ANDREWK G. 
Rating:
5.0

Everything was perfect !!!, Thank You for an easy and trouble free move. Although as a Ford fan, I do wish you would return to their products.

Todd M. 
Rating:
5.0

Have dropped off equipment here before, person was very helpful and professional.

JOHNFREEMAN S. 
Rating:
4.0

Great van, great service! Easy pick up and drop off.

DEANNE M. 
Rating:
4.0

Customer did not leave a comment.

EARLE M. 
Rating:
5.0

Very accommodating!

LAWRENCEJOHN M. 
Rating:
4.0

Thank You!

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Mia P. 
Rating:
4.0

I've left a detailed Google Review with my good experience. The experience was made worse by reading the bad reviews! My advice - read everything carefully and use the chat function to ask lots of questions ahead of time. This location has easy access to the expressways. Was easy to find for an out-of-towner, and had ample open space given the urban environment. The staff got me in and out with no stress or worry. P.S. one of the check boxes above was "was the equipment clean" - well no. This is a car hauler meant to be driven on. It was clean enough and anything I had to touch was clean -- so I said "yes, it was clean."

THOMASWARREN A. 
Rating:
3.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

Customer did not leave a comment.

tracy a.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sophiyyat A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yul V. 
Rating:
5.0

The uhaul smelled clean! Which I was not expecting. The back wasn't dirty. The air conditioning worked well and the truck drove nicely. Staff was nice but there was only one person at the front desk so the line backed up kind of quickly. I didn't have a reservation and I got a rental immediately.

SABRINAJOY H. 
Rating:
5.0

Customer did not leave a comment.

NAQUIES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMRENJOHN L. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

My rental was ready on time & the truck was very clean!! The return process is super easy & service was great!! I would definitely use them again

David Z. 
Rating:
5.0

The drop off experience is chaotic. No one was in the parking lot at the return area at 4:30 pm. Signs state to stay in the vehicle upon return. However there were multiple vehicles in front of me with no occupant. I finally completed the return process on line and dropped keys off in the drop box- as you would do after hours.

RONALDA B. 
Rating:
3.0

Location was a little chaotic on a busy weekend/holiday, and was quieter and more efficient during the week. Staff was friendly and helpful. Very satisfied with condition of the vehicle.

Arthur B. 
Rating:
3.0

I was charged a different price than what was quoted in my reservation. The manager was supposed to call me but never did. I'm definitely disappointed that I had to pay more than I expected, and no one ever reached out to me even after my numerous attempts at having this issue resolved.

Akilah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSER B. 
Rating:
4.0

The truck had several scratches, dents, and dings. The driver side mirror was cracked and only a sticker was placed on it to prevent further cracking. The person who checked us in, Rob, was rather awkward as he was trying to flirt with my sister. He made us late to meet our movers, all because wanted to go on and on about his tattoo and how he wanted to show her the design when we got back and continued to linger around her even after we spoke up that we needed to leave. The truck ended up breaking down at a red light; we had to cancel our movers, and overall just ended up having an already stressful day become even more so. I've used u-haul before and will probably use them again if we move, just not this location.

BRITTNEYNOELLE K G. 
Rating:
1.0

Customer did not leave a comment.

GUERLONY A. 
Rating:
5.0

The staff made me feel comfortable and attended to. Was hooked up and on my way! Moved my stuff! Got my trailer back to a very nice man that had her put away in no time! I can't wait to see him again! You should get him a stripper dinner! Thank you , Ed Writer!

EDWARDF W. 
Rating:
2.0

Really bad attitudes

Kevin H. 
Rating:
5.0

Excellent service when checking in and returning rental.

LISA M. 
Rating:
3.0

Customer did not leave a comment.

FRANCISP H. 
Rating:
4.0

Have more employees on hand for customer service.

KINGAM Z. 
Rating:
4.0

the truck was dirty, had to go back to the office to ask them to clean it. they were understaffed, so i blame the corporate, not the people working at this location

MIKHAIL I. 
Rating:
4.0

Customer did not leave a comment.

ERICL P. 
Rating:
4.0

I reserved my truck 3+ weeks in advance and got a call the day before saying they had to downgrade the size due to too many reservations. If someone reserves a truck so far in advance they should not be downgraded

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Zenaijha H.  |  First Impressions 
Rating:
2.0

This location is very understaffed. The staff do their best and are generally friendly, but the demand for trucks is higher than staffing. Trucks are frequently not filled with fuel and/or the noted amount on invoice is different than the amount of fuel in the tank. I have literally been given a credit to go get fuel because the tank indicator was on "E". Easily resolved by staff filling trucks with fuel when returned with less than half a tank. The only saving grace is that the trucks are generally clean going out.

ERIKE L. 
Rating:
5.0

Quick and efficient drop off at 139 Broadway. Impressive location.

RICHARDMATHEW S. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
4.0

Customer did not leave a comment.

catharine P. 
Rating:
5.0

Customer did not leave a comment.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

LUKEHENRY S. 
Rating:
5.0

Customer did not leave a comment.

THOMASANDREW H. 
Rating:
3.0

When I came to pick up the truck, I went out into the yard to find my truck. I finally found it plugged into a telephone pole. I went back in to ask if my truck was ready to go or not? I went to the same girl who had nobody in front of her, she immediately dismissed me! Telling me to go to the other girl. I shared with the young lady that the truck the other girl put me in was hooked up by a cord.... now all of a sudden the girl who dismissed me wants to know what's going on.. I didn't appreciate her shoving me to another agent the way she did.

ARTHURJ H. 
Rating:
5.0

very helpful employees.

JAIME NICOLASMAR B. 
Rating:
5.0

Excellent facility with very helpful staff!

Todd S. 
Rating:
3.0

Had to wait at least an hour and a half just to see my storage unit and had to wait another 30 minutes just to speak to another staff member even though I have already waited the hour and a half. I was also put in back of a very long line for no reason when my situation was simple and no work was needed. Did not like the service but the storage unit was clean, just did not like the pillars in the way.

oscar p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

To whom this may concern, Yesterday, I rented a 10' moving van from the U-Haul in Albany, NY, located on Broadway. My reservation was from 5:30pm to 7:30pm. While I have never rented from U-Haul before, I believed it would be very easy based on what is advertised. Unfortunately, this was not the case. I arrived on site at 5:20pm and was using mobile pick up. The app provided me with the van number which I continued to search for in the parking lot. My van was all the way at the end of the lot, which was fine but after walking about 5 or 6 trips from the van to the office I was not happy. After locating my van, the app instructed me to proceed inside to the office for the keys which was suppose to be a brief and easy exchange. On my walk back to the office, a male employee asked me if I needed help and I explained the situation. First, he walked directly inside the office and couldn't find the keys. We went back outside to search for the keys, believing that the keys may be where the returned vehicles were. He told me to wait a few moments while we were outside while he helped another customer. I waited 10 minutes before him returning and saying to go inside and speak to the people behind the counter. When I went inside, there was a line and the employees were working at a snails pace. I tried my best to remain calm as I was unsure if this time was eating into my reservation time, worried I wouldn't have enough time to have my rental. When it was finally my turn, I explained that no one could find the keys to my van. The employee stated that was impossible. While she told me that this was untrue, I consistently told her that I didn't physically have any keys in my possession and if I could just get a different van because of how much time this was taking. The customer waiting behind me in line walks up to the counter right next to me and he asks me, "Are these the keys to your van because they are not the keys to my van?". He had my keys which is why no one could find them. I was infuriated after the way the employee treated me and it held true that it was a mistake on U-Haul's end. After concluding where the keys were, the employee printed my receipt and gave me a completely new rental. I was half way to the van in the parking lot when I noticed the keys and receipt were for a totally different customer by the name, Chris and for $323. My name is Hannah and my rental was only $45. It was around 6:10pm at this point and I had to return back inside. Luckily, the male employee was in the office because he straightened everything up for me and gave me the correct receipt and keys, and I was on my way almost an hour of trying to get my rental. Originally, I had another rental planned for this coming Monday but after my experience yesterday I will probably cancel and try renting from somewhere else. My first experience with U-Haul, especially at this location was very disappointing. I would suggest installing a more organized procedure because it did not seem that the current procedure was sufficient enough. Sincerely, Hannah

Hannah A. 
Rating:
4.0

Customer did not leave a comment.

Helen Z. 
Rating:
3.0

The truck assigned online wasn't there.

LESLIE D. 
Rating:
5.0

Customer did not leave a comment.

BRIANTHOMAS N. 
Rating:
5.0

Best Uhaul in the world!

PARRISLAMIER R. 
Rating:
5.0

Clearer pricing / options information.

DANIEL O. 
Rating:
2.0

Answer your dam phones please.

Mark M. 
Rating:
5.0

the truck need oil change. where is my bill by email.

WINSTONANTHONY R. 
Rating:
3.0

Location was good. Key drop could be a little clearer. The check in and check out over the mobile app was a pain. Check in didn't work at all. Check out (return), trust that I know where I am, if you need photo proof for everything just make do the photos all at once not her and there.

ANDREWT B. 
Rating:
5.0

Destiny, the staff member in sales was extremely helpful, courteous, and a pleasure to work with. Her customer service was 5 🌟

Keith A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Besora h.  |  First Impressions 
Rating:
2.0

I had some issues on my move in day. I was assured on Saturday 5/22 that the customer elevators would be in order by Sunday 5/23 which was the day I was moving into my unit with a full apartment of items. On Sunday when I arrived with my full UHaul I also rented there was no working elevator. I asked an employee inside who said "someone was working on it right now." I went back and waited for awhile by the elevators but no one was currently working on it. I finally went back inside and asked that someone operate a freight elevator because I needed to load my things into the unit that day. Finally someone came but it was a pretty big issue and many other customers were trying to move in and out of units so it was difficult to use the elevator and the employee had a hard time keeping up with the various floors people had to go to.

Melissa r.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Awilda B.  |  Overall Experience 
Rating:
5.0

Love it

Jerome B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Francis F.  |  Overall Experience 
Rating:
3.0

They changed me after I moved my stuff out is the only thing I didn't like

ronald j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leeonda D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa R.  |  First Impressions 
Rating:
4.0

Monthly rates are a high for the size of the room.

LYNDA K.  |  Overall Experience 
Rating:
3.0

Was given a unit with a pillar in the middle, thus minimizing storage space.

PRINCEAMARU SHAKUR ABDUL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK MICHAEL W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra A.  |  First Impressions 
Rating:
5.0

Elevator needs regular maintenance.

Emmanuel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arianna M.  |  First Impressions 
Rating:
5.0

We just moved our girls belongings into one of the storage units and also rented a van to transport everything. The staff was so helpful and courteous it was just a smooth experience overall. Thank you guys for allowing us to make this move for our girls so easy!

Marian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vera M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelida R.  |  Overall Experience 
Rating:
5.0

Gina made everything good.

Kevin C.  |  First Impressions 
Rating:
5.0

Got me in and out in a timely manner

Samuel G.  |  First Impressions 
Rating:
5.0

Very smooth process. Place appears clean.

David B.  |  First Impressions 
Rating:
1.0

I requested a 4x8 without the pole inside I was giving unit 3401 on the third floor I had help with me and I was on a time schedule working with them only to find out we arrived at the unit it had a pole on the inside so I was forced because of time and help to try to make my things fit and there were other items I couldn't put in I contacted the customer service I even went into the unit the next day to talk to someone and they said they couldn't handle it they take notes and somebody will get back with me I think I deserve a decrease in my bill because I was forced to take a unit that I specifically said that I did not need

Jesse B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khaliah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etaya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul Storage Facility was TOP NOTCH! The staff members were friendly and professional. The facility was clean and I always had access to my unit. I always had privacy while at my unit and I will definitely return and i will recommend Uhaul of Albany to all. Thank you for great service! Sincerely, Manny M.

Manny m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alene Marie D.  |  First Impressions 
Rating:
5.0

I would definitely use a a storage unit again if I had too. Most of the staff was very friendly. And the unit was extremely clean!

Arlet R.  |  Overall Experience 
Rating:
3.0

I am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we’re I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business

Elijah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
2.0

Tell the greedy ceo ...shot gun to ur face.

PHILLIP R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

pamela p.  |  Overall Experience 
Rating:
5.0

I had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!

Jamie A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michelle p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rahqwah j.  |  First Impressions 
Rating:
2.0

Staff member who helped us with our reservation was disengaged and very confusing and he was very poor at communicating. The 7th was extremely hot/humid and not suitable for storing boxes. The bill does not appear on the online account until the day it is due, resulting in an unnecessary late charge. The facility was full of spiders and leftover spider traps.

Ashli B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
3.0

Only an “average” rating due to the fact that services provided are just... “space”. Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It’s only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

ERIC G.  |  Overall Experience 
Rating:
1.0

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It’s annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn’t working. Scary.

MICHELLET L.  |  Overall Experience 
Rating:
4.0

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chavez G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy K.  |  Overall Experience 
Rating:
1.0

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

Bradley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAHIDUL A F.  |  Overall Experience 
Rating:
5.0

Great customer service

CHRISTOPHER A.  |  First Impressions 
Rating:
5.0

Thanks for all your help.

tina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R.  |  First Impressions 
Rating:
3.0

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Sandra A.  |  Overall Experience 
Rating:
4.0

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn’t, and I was charged a late fee. Certainly I could’ve and should’ve paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

Daniel L.  |  Overall Experience 
Rating:
5.0

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

CHERYLANN D.  |  First Impressions 
Rating:
1.0

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said “customer ready”. I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I “remove the green tag” and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

Marlee S.  |  First Impressions 
Rating:
1.0

My stuff was RUINED!

wynnetta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann P.  |  Overall Experience 
Rating:
4.0

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemonde A.  |  First Impressions 
Rating:
5.0

Nice place

Bruce R.  |  First Impressions 
Rating:
3.0

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

sean C.  |  Overall Experience 
Rating:
3.0

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

Victor N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla f.  |  Overall Experience 
Rating:
5.0

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

Rhonda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nelga m.  |  Overall Experience 
Rating:
2.0

Mice droppings all over my items and the storage unit!

Kataba a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

damita m.  |  First Impressions 
Rating:
5.0

A very clean and security facility, and the staff are very friendly and helpful. I was a storage customer for 18 years and never had a problem with my unit. I'd recommend this facility to anyone with a short-term or long-term storage need.

CAPITAL PAPER BROKERS L.  |  Overall Experience 
Rating:
1.0

Every box in my unit was eaten by mice along with feces. Could have gotten a cheaper unit elsewhere outside, since this indoor unit did not keep animals out.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann P.  |  First Impressions 
Rating:
2.0

My belongings were stolen from my storage unit and my several attempts made to contact the general manager regarding the issue failed. It was a terrible experience and I will never do business with the Uhaul at 139 Broadway Albany, NY ever again.

Taliah P.  |  Overall Experience 
Rating:
5.0

It was such an easy move. The best experience I ever had!

angela s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norberto t.  |  Overall Experience 
Rating:
5.0

Excellent, and great customer service.

Franz V.  |  Overall Experience 
Rating:
3.0

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

Karen W.  |  First Impressions 
Rating:
4.0

Appreciate you guys thanks a lot.

xavier y.  |  Overall Experience 
Rating:
4.0

No comments.

Leonie G.  |  Overall Experience 
Rating:
4.0

very helpful staff

Celeste B.  |  Overall Experience 
Rating:
2.0

This location needs all new staff and management.

Celifa L.  |  Overall Experience 
Rating:
4.0

No problem staff was very knowledgeable and respectful

August D.  |  Overall Experience 
Rating:
3.0

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

TABITHA k.  |  Overall Experience 
Rating:
5.0

Great job

daniel r.  |  Overall Experience 
Rating:
1.0

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Shontaya K.  |  Overall Experience 
Rating:
4.0

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

Joseph C.  |  Overall Experience 
Rating:
5.0

Great

WANDA L.  |  First Impressions 
Rating:
5.0

Very good love this facility

August D.  |  First Impressions 
Rating:
5.0

My box spring was stolen but

Jeanette B.  |  Overall Experience 
Rating:
5.0

Staff is very friendly, professionaland helpful.

myrtice T.  |  First Impressions 
Rating:
5.0

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Dana M.  |  First Impressions 
Rating:
5.0

Very easy to get everything staff was very friendly

Sheleisha S.  |  First Impressions 
Rating:
1.0

This place sucks

Ryan S.  |  Overall Experience 
Rating:
1.0

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

Hannah W.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

Carlene B W.  |  Overall Experience 
Rating:
4.0

No comment

FRANK C.  |  Overall Experience 
Rating:
1.0

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

Chavez G.  |  First Impressions 
Rating:
5.0

I was very satisfied with The services and will always use your company for future and recommend a friend

Carlene B W.  |  First Impressions 
Rating:
4.0

Great experience, thanks!

Jeffrey A.  |  Overall Experience 
Rating:
5.0

Thank you!

Tamara V.  |  Overall Experience 
Rating:
5.0

Pleasant experience, staff were courteous and helpful.

Ron W.  |  Overall Experience 
Rating:
5.0

Good experience with staff. Carts and elevators worked well.

Martin M.  |  First Impressions 
Rating:
1.0

Staff was unclear as to directions for picking up truck and unloading storage causing myself to be locked out of unloading and my belongings left unsecured overnight.

Sarah B.  |  First Impressions 
Rating:
1.0

It was a very bad experience and I rather not go into details

Phillip B.  |  Overall Experience 
Rating:
1.0

See google review.

marisa z.  |  Overall Experience 
Rating:
1.0

Terse and hostile treatment by a U-Haul representative when I informed them of evidence of rodents in my storage unit. She accused me of causing the issue and did not offer an apology for the squalor.

Eamon K.  |  Overall Experience 
Rating:
5.0

Great central location.

Casey W.  |  Overall Experience 
Rating:
4.0

Overall positive experience. Roshawn was very professional and helpful.

Ron W.  |  First Impressions 
Rating:
5.0

Staff was great and went above and beyond to help. I would highly recommend this location and use your services again based on how great the staff was!

VUKASIN M.  |  Overall Experience 
Rating:
3.0

great staff!!

Kimberly C.  |  Overall Experience 
Rating:
5.0

Great service

Gary W.  |  First Impressions 
Rating:
5.0

Excellent and professional staffs

patricia d.  |  First Impressions 
Rating:
2.0

The service there with the elevators was terrible I will never do it again that was my only problem .

Emerald H.  |  Overall Experience 
Rating:
5.0

Staff helped me work around reservation issues

manuel p.  |  Overall Experience 
Rating:
3.0

Decent location

JOSHUA A.  |  Overall Experience 
Rating:
1.0

Staff was very rude. Bait and switch tactics - unit I reserved in advanced with credit card wasn't available when I got there, forcing me to take a more expensive unit. Long wait for no good reason,

Richard C.  |  First Impressions 
Rating:
5.0

The service was fast and quick and the employees were very helpful.

Stephanie T.  |  First Impressions 
Rating:
5.0

Excellent customer service specially roshawn (assistant manager) he helps me a lot.

jay r.  |  First Impressions 
Rating:
5.0

I like the way that I get treated from the counter lady, the other employee and the costumer elevator the privacy ad the unload and load area, the courtesy cart for make my load more eased. Thanks

Lourdes L.  |  First Impressions 
Rating:
1.0

Very dissatisfied with the service. Our reserved units were given away and was told by staff either take these smaller units or take your stuff else where after we just moved from out of state.

rarsheen a.  |  First Impressions 
Rating:
5.0

Simple and quick. Facility was clean. Thank you.

Paul F.  |  First Impressions 
Rating:
5.0

Quick and easy, the storage unit and vehicle rent were clean were made available as soon as I arrived on location. The staff were friendly and helpful. I recommend this location.

Adefolahan O.  |  First Impressions 
Rating:
4.0

Great people. Very helpful.

Philip C.  |  Overall Experience 
Rating:
5.0

Eventhough I rate your company as excellent. The elevators need to be more attention.

Carmen N.  |  Overall Experience 
Rating:
5.0

The workers where very friendly and helpful

Brenda G.  |  Overall Experience 
Rating:
1.0

Never unlock storage unit unless complaints are made. Pin for keypad works sometimes. Takes money from you account without notifying you of a bill and amount. Very rude. Never resolved any issues

Idhailia P.  |  Overall Experience 
Rating:
3.0

After almost 2 years mouse dropping and urin cost unknown $$ damage

DENNIS S.  |  Overall Experience 
Rating:
5.0

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

DEREK L C.  |  First Impressions 
Rating:
5.0

Very friendly and I would tell a friend.

FREDRICK S.  |  Overall Experience 
Rating:
5.0

Warm and clean and family friendly place to keep your memories.

Gabriel R.  |  Overall Experience 
Rating:
5.0

the customer service rep at the counter was excellent. Very friendly and helpful.

christopher f.  |  First Impressions 
Rating:
3.0

The elevators were moving too slow, which held up the movers and cost me an extra hour. The planned on storage space had a column in the middle and I was left with no choice but to rent 2 units.

Jacqueline H.  |  Reservation 
Rating:
2.0

This is the second time I used uh must of my stuff was missing it was easy to get to that's why I use it

vera f.  |  Overall Experience 
Rating:
5.0

I will definitely use this storage again if I needed too.

kimberly r.  |  Overall Experience 
Rating:
5.0

Informative and helpful

Brittany H.  |  First Impressions 
Rating:
1.0

These people are evil disrespectful an organized and thieves I would never tell a friend or a family member nothing I would never come back ever again it was my first experience in my life🤬🤬🤯

laritz j.  |  Overall Experience 
Rating:
1.0

it sucks. Was treated horribly and threatened auction over one late payment

eric t.  |  Overall Experience 
Rating:
5.0

My experience was great! Tanner, I think his name was, was just great. He knew everything and helped me across the board. Just great!

MATTHEW M.  |  First Impressions 
Rating:
4.0

So Far So Good. The customer service agent was excellent. The elevator not so good.

Paul B.  |  First Impressions 
Rating:
5.0

Nice experience

David M.  |  Overall Experience 
Rating:
5.0

Very nice and clean truck. Reclining seats

David M.  |  First Impressions 
Rating:
4.0

thank you

heather j.  |  Overall Experience 
Rating:
1.0

my locker unit was broken into and i was accused of not having insurance an i was only there for 15 days

Clifton W.  |  Overall Experience 
Rating:
5.0

They was great and answered my questions and more

Shakeyisa B.  |  First Impressions 
Rating:
1.0

SHANNON HUNTER THE CUSTOMER SERVICE REP AT THAT LOCATION WAS EXTREMELY RUDE AND DISRESPECTFUL!!!! HAD NO CUSTOMER SERVICE SKILLS OR PROFESSIONALISM. I WILL NEVER USE UHAUL AGAIN BECAUSE OF HIM!!!

Nikia P.  |  Overall Experience 
Rating:
4.0

Had an ok experience. Didn't realize how much some of my things that had gotten messed up from the ceiling that was being done a lot of plaster dust was stuck on my furniture and damage a wii game.

VERONICA R.  |  Overall Experience 
Rating:
4.0

I was a customer for almost 20 years and was always satisfied with the accommodations. I regret needing to forfeit my unit due to unforeseen circumstances.

JOANNE R.  |  Overall Experience 
Rating:
5.0

Used you for several years. Good experience. Excellent staff. Thank you, Louise.

LOUISE S.  |  Overall Experience 
Rating:
1.0

This place sucks. No one washes each other hands it’s just a big mess. Yuh tell one associates something no one else knows like what in the world are yah doing just standing there clicking stuff

Shamikie S.  |  Overall Experience 
Rating:
5.0

Laura went above the call of duty to make sure we were taken care of-full 2 day period there unloading 2 storage units. Couldn't have done it without her. Charles was excellent with our Uboxes.

ANITA ANN D.  |  Overall Experience 
Rating:
5.0

Outstanding!! The delivery person who's name is Jamie was just the best!!!

Victor S.  |  Overall Experience 
Rating:
5.0

Great service

Karen H.  |  Reservation 
Rating:
1.0

Every single staff member is unprofessional and the manager is the worst. They have poor customer service and they don’t do business well. My belongings were sold without notice and I am a unsatisfied

TATIANA V.  |  Overall Experience 
Rating:
3.0

I'm good as long as nothing goes missing

keisha b.  |  Reservation 
Rating:
1.0

Very poor management and not helpful with move in process.

Celifa L.  |  Reservation 
Rating:
3.0

I waited for the freight elevator for more than half an hour last week. I called the intercom and left a message at the number provided and I got no answer.

Emmanuel P.  |  Overall Experience 
Rating:
4.0

The property is clean. Pick-up and drop-off of items to the storage space is seamless.

feryan a.  |  Reservation 
Rating:
5.0

Very helpful and well inform about the services that u haul have .

maria c.  |  Reservation 
Rating:
3.0

I love renting from you and working for you . In my book your are number one company I’m the world and have the best starting pay rate I ever known besides Kimberly Clark corporations. Keep it up.🙂😊

Robert C.  |  Reservation 
Rating:
1.0

I almost fainted on the elevator and the fact that there is no air made things worse for me. I was appalled by the infestation of spiders. Not sure whose suppose to go back to that. I’m now scared .

Kimberly F.  |  Reservation 
No reviews have been submitted for this location.

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