Customer Reviews for U-Haul Moving & Storage of Aldershot

Rating:

1.0

I rented a trailer and a van. I was told it had a hitch. If this wasn't the case why didn't someone pick up on this and inform me before I made plans to pick up the van and the trailer together and only then find out I couldn't. This is a nightmare. I have to move on Sunday. No choice.. this has turned out the worse. I'm actually in a panic

Rating:

4.0

The trolly i paid extra was broken. Not good The uhaul is old too took lot of extra gas too and last i asked the concierge ans she told me, she didn’t have any connection withany internet provider. And when i call, bell- they do have contract.

Rating:

1.0

Truck was blocked in by another truck for after hour mobile pick-up. I was sent to another location by customer service that I was told was a 24/7 location, it was also closed. Had to wait two hours past my reservation to get a truck which had a check engine light on. The Manager followed up the next day was very unhelpful, constantly interrupted me and refused to take any responsibility for what had happened.

Rating:

4.0

Front desk was awesome. Support in the back of the house wasn’t there on the return side.

Rating:

5.0

The customer service representatives are excellent. The parking is somewhat congested so perhaps there could be a better way aligning the vehicles for pick up.

Rating:

4.0

The seat in the moving van I rented was leaning left. It was an uncomfortable driving position. Also, the gas consumption was much higher than expected. I informed the U-Haul team of where I’d be going yet they did not provide any additional details on this. These trucks use a lot more gas than a standard car. It would have been nice to be given a heads up.

Rating:

3.0

I booked the rental in person quite a few weeks before and gave all the information requested. A few days before I received an emaill requesting me to confirm and I had to enter all the same information again. On the day of pickup I was told they couldn't see my reservation and they needed to make a new reservation and take my information a third time. After returning the unit a day earlier than I had to I received an email advising me of a late charge. Luckily I was able to deal with Lucy who took care of the problem right away and had the return store issue me a credit. Lucy was a pleasure to deal with and should be commended.

Rating:

5.0

Very well maintained and organized location and friendly efficient staff!!!

Rating:

5.0

I would not recommend your head office who reserved and guaranteed a truck for 7:00 am and no one showed up until 8 because of holiday hours which you should have known

Rating:

4.0

Make whatever arrangements are necessary to allow customer to pick up vehicle from the location they book with. And, if by chance they have to change pick up, customer shoukd be offered something extra for the inconvenience.

Rating:

3.0

The individual who was helping to hook up the trailer was very arrogant and pushy. He was also there when I dropped the trailer off. I’m not sure if he thought he needed to lecture me because I’m a woman or what his problem was but he made me feel really unwelcome. Never had this experience before. Hope I’m not forced to pick up from this location again.

Rating:

5.0

Great customer service!

Rating:

4.0

The person I met in the morning was fantastic at the Aldershot location. She was very cheerful. We discussed why I only had a 4 hour reservation when I was being charged a daily rate and she explained things to me. She went into they system and found the vehicle I had was not reserved outside the time I had it booked so updated my reservation to give me a bit more time. My muscles were definitely more grateful as it allowed me to take additional rest breaks. I had the vehicle back at the four and a half hour mark but that extra half hour helped a lot.

Rating:

1.0

Do not charge customers for preexisting damage.

Rating:

5.0

Great tool to have and great customer support

Rating:

5.0

I liked the mobile check in and check out option.

Rating:

5.0

Attendant had a very difficult time taking the trailer off my truck and said this trailer is not in a condition to be rented.

Rating:

5.0

Staff were great especially Lucy who sorted everything for me.

Rating:

5.0

Customer service was knowledgeable helpful, and prompt

Rating:

5.0

Staff are very friendly, always remember my name. I would recommend this place to all my friends. Thank you for your service.

Rating:

5.0

Sales associate was very helpful!

Rating:

5.0

All good.

Rating:

4.0

On return staff allow a walk-in to jump the line of 3 customers instead of directing the person to get in line. The checkin of a truck which wasn't emptied was done while customers who had arrived ahead of the walk-in waited. 10 mins or so longer than needed. More awareness of other customers - specifically, who had unhitched and placed the rental back in place, needed. 5 stars now 4 because I generally come to this location and never had a problem - and this visit the attendant help unclog a signal plug which was appreciated.

Rating:

5.0

Great customer service when picking up and dropping off van.

Rating:

5.0

Overall the cargo was clean except for the drink holder which was dirty.

Rating:

5.0

They were very fast in getting the paperwork done and knowable. Will be back 👍👍.

Rating:

5.0

No comment

Rating:

5.0

Good job !!

Rating:

4.0

its a little confusing if you come in for first time. there are two counters, which do you go to? customers just go whichever direction

Rating:

1.0

Customer service from the male customer service rep was just awful the man was beyond rude . The female that works in the store was lovely and very helpful and pleasant . Will Not be returning to this location because of the awful male customer service rep.

Rating:

3.0

Customer service was great but there was what seemed to be anomalous droppings in the back of the truck. Smelled horrible and smeared onto the floor. It was clear that the truck was not cleaned prior to me using it

Rating:

1.0

They shorted me on the fuel readings and over charged in missing fuel, rude staff overall this experience will force me to take my business to any other car rental company

Rating:

1.0

This was our first time renting a truck before and the sales representative didn’t explain anything to us. She was very much just brushing off any questions. We didn’t know how to return the truck after hours and was told just to use the app. When we went to use the app it wasn’t working so we put the keys in the drop box and went home to try to use it from home. Found out you need to be on location so we drove back and tried again. Still didn’t work so we called and they explained everything but it was too late since we dropped the keys in the box already. Would have been nice to be explained all this when picking up the truck in the beginning. When we received the finally bill we were charged more per km than what was quoted and we were charged for gas when we brought it back at the same amount. When speaking with the location the next day they weren’t helpful and basically said tough. Very frustrating first experience renting a truck during a stressful time to begin with.

Rating:

4.0

The original vehicle assigned to me had low air pressure in one of the tires. So I had to go back and get another vehicle reassigned. If the site was unoccupied then I would not get a vehicle as promised and I would have to delay my pickup. I think staff should ensure oil levels, air pressure, etc are checked before they know a vehicle is assigned to someone.

Rating:

5.0

Overall a great experience. Since this was an open trailer kept outdoors, it is subjected to the weather elements and challenging to keep clean.

Rating:

5.0

No problem with either location - my only concern was with the wind shield washer we’re in poor condition - maybe never changed in 84000 km? Otherwise the truck condition was great.

Rating:

5.0

Provide a discount one equipment is not sufficiently been serviced

Rating:

3.0

If this had not cost as much as it did, I would have probably rated this 5 star. For truck rental, this was a good location. The truck (with ramp) performed what was required, and the furniture dolly, appliance dolly, and furniture pads were effective. My only issue related to the cost - and that's my fault because I didn''t research this. If someone had told me that the truck rental, km charge and fuel costs would amount to nearly half the cost of the furniture that I had purchased, I would not have rented this truck. The rental and distance costs were $178.71 and gas costs were $55. I bought furniture that cost $500. Because of the cost, I will not consider a truck rental like this again. However, I will still recommend ths location to a friend (and they would have to consider if the cost was acceptable).

Rating:

5.0

Excellent service. Both staff members were very polite and efficient. This is my 6th time using this location. I definitely reccomend

Rating:

5.0

All worked well for me

Rating:

2.0

was not reimbursed the cleaning fee.

Rating:

5.0

Last truck had a fuel cap sensor message that prevented the odometer from being displayed, and the truck was on empty when I picked it up. Otherwise I do recommend this location, the staff are great and so far it’s been a quick and easy in and out on short notice at times.

Rating:

5.0

First experience with U-Haul. I thought the value was outstanding. The employee was very helpful. He backed 10’ truck from tight parked position at my request. One negative comment is far too many email messages throughout the process.

Rating:

5.0

everything was good. the ramp door came in handy for what i needed.

Rating:

4.0

staff was friendly and helpful, dont change anything!

Rating:

5.0

Coffee and donuts would be a nice touch for 9am pickups on the we

Rating:

3.0

Pickup was easy and went seamless. The 20’ Truck had starter issues which made me cringe by startup, always hoping I wouldn’t need to have a service call since my move was very time sensitive. Luckily I was able to finish my move and return the truck. What I don’t understand is the final invoice and charges which were incurred, I haven’t found a clear invoice of what the entire rental cost?

Rating:

3.0

Concrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.

Rating:

5.0

This is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible

Rating:

5.0

The place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you

Rating:

1.0

I will never use again U-HAUL VERY DISAPPOINTED.

Rating:

5.0

Thank you for your friendly and clean services.

Rating:

5.0

Great service and friendly employees

Rating:

1.0

On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.

Rating:

5.0

The people who work at Aldershot U-Haul are very kind and helpful. Good experience!

Rating:

5.0

Amazing service very nice people with experience. Many thanks

Rating:

1.0

My unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!

Rating:

3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Rating:

2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Rating:

2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Rating:

5.0

Michael is an excellent manager.

Rating:

2.0

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Rating:

5.0

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Rating:

1.0

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Rating:

2.0

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Rating:

2.0

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin