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Chad LCustomer Reviews for U-Haul Moving & Storage of Alexandria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A positive rental experience.
Barron BFor the return, would had been nice to know upfront that they do not refund any money for turning in early. Just a quick little statement or point on the information where it states that. Otherwise they were great.
Ronald WGreat service, equipment in great condition, great price
Mark RBest
Gloria KIn spite of a system-wide outage the one gentleman working there was really hustling to get everyone checked out and on their way. He did the best he could using the backup system.
CLAIBORNE mVery helpful at pickup
DAVID FUpon returning the equipment I was asked to fold all the furniture pads and told if I didnt it would be a $15 fee. Which is the first time I've ever been asked to do this when renting with Uhual. Additionaly I was then asked to move the trailer from the return location to a seperate parking lot.
Kevin GNotify customers where the truck number is located. The truck numbers are in different locations on different trucks.
NAKITA BExcellent customer service
Joscaira AThere was staff waiting at the drop off location. I handed her the keys, confirmed the gas, she checked the back, and I was on my way. Very fast and convenient!
AMY G⭐⭐⭐⭐⭐ Outstanding experience every single time! The General Manager is exceptional—professional, friendly, and genuinely customer‑focused. As a repeat customer, I’m always impressed that they remember me and consistently go above and beyond to deliver best‑in‑class service. It’s rare to find this level of care and consistency, and it’s the reason I continue to come back. Highly recommend this location. Keep up the excellent work! —Jason
Jason MThe employee who helped us was kind and professional. He got us out into our truck very quickly.
Christine MThere was a private car on the drop of site. I touched another uhaul vahiche trying to park away from the private car. I had bunber scratch on the vehicle I drove and nothing on the other one. They charched 150$ for the scratch though I had bought their insurance when renting it. That is a scam! Stay away!
EZGI IThe vehicle was clean inside. The parking break handle was breaking. Real problem was there was no way to plug in a phone so my phone died which was a problem. If I had known the plug in situation in advance that would have been helpful. The location is friendly and has lots of vehicles and a clear system to pick up and return.
Anne LI enjoyed everything about this location and I will certainly use them in the future. I did not get to experience one on one customer service but using the mobile app was easy and convenient. The truck was next to perfect! Thank you for a wonderful customer experience!
CHARDEA MKeep up the good work
THOMAS CProfessional support throughout.
SANDRA RFunny how $19.99 a day nds up at a $136.11 . . . will do every thing in my power to let others know of your deceptive practices Hight per/mile rates on weekend, etc All fine if this is your business model, but the people should know beforehand and getting sucked in
MARK MThe manager keeps taking pictures on his phone of us when we rented a truck. Why doesn't he take a picture of the license? Its creepy himstorikg and having pictures on his cell phone. Please do something
Borislav BExcellent in everything 🤍 Thank you
Padilla TIt was perfect!
MEHRAN RThe dolly was clean but, the straps needed to be replaced from people letting them drag on the road. Staff there was very polite and helpful, especially Christian.
EUGENE MAfter returning, I pestered a worker for my mileage and got a prompt, friendly response. I could have waited, and really should have waited.
DAVID RCustomer service was excellent
CHARLES HExcellent and friendly staff very helpful from pickup to return
JASON CThe first location, 1107 W Broad St. Falls Church, I was sent to was a complete disaster. Only one person showed up for work. There 6 groups in line to get equipment. Then after waiting 40 min to be helped getting my tailer. I was told it was damaged and I needed to go to another location. This location layout is poorly conceived for the number of customers they had to service. There was not a good egress because people coming to the location had nowhere to park but in the driveway which blocked trucks from getting out.
Steven WThe main manager Bryan was. It nice or helpful He kept taking pictures of me on his cell phone also. Two times I have never had uhual employee do this to rent a truck
BORISLAV BStaff was great and helpful when I dropped the totes off.
Lisa SWhy did u charge me 80$ This is my last time n first time
OMAR IVery friendly, highly recommended
ADALBERTO GGreat location. It may be a little tricky for a disabled or pregnant person to navigate to and from the customer parking lot to the main office entrance. Otherwise every thing else is fine.
MICHAEL ABryan was amazing and super helpful. Highly recommend.
DAVID HAwesome experience. However, I asked for a daily rate of $19 and was charged the standard rate of $29. It was discussed when the rental was made and told that the adjustment would be make after returning the vehicle. I was helping provide local churches with food for the food banks for the poor. If this can be fixed, thank you. If not, I understand. Robert Wolgamotti, Knights of Columbus - Arlington VA
ROBERT WThe storage compartment of the truck I rented leaked causing some of my belongings to get wet. I pointed it out to your staff when I returned the truck.
JOHN PYour inflated rates per mile are criminal. Complete garbage. To double your rate is BS. I will never return for a truck.
MARK FBrian was awesome. He explained if I finished early to bring the truck back and save some money. Outstanding service, equipment ready to go when I arrived, and a great location.
NATHANAEL NGood
JOHN DMy entire experience was excellent. The staff in person and by phone were helpful and professional, the panel truck was clean and in working order and the return was very easy. It was a pleasure from start to finish.
DEBRA MNo comment
DAVIS SExcellent good service
SUAMY MThe customer service was wonderful from start to finish thanks guys.
CHRISTOPHER AThe general manager helped us at the desk and outside to hook up our trailer, he was very helpful
ALICIA MThe staff went above and beyond to help me get my SUV off the truck transport in the snow.
JERRY AThe staff worked efficiently, the service was fast, and the pick-up and drop-off process was smooth. I really liked everything, I don't even know what to suggest changing (maybe equipping the cars with navigators would be convenient).
Tatyana AI was moving on one of the coldest days of 2026 (Jan 30) 19 degrees and I was surprised your staff members did a marvelous job with the little staff on site. They deserved a pay raise. Thanks!
JAMES MSuper nice workers, excellent customer support, really appreciate they easy rental experience at this location
Mark BYour guys hooked the big appliance hand truck into the side braces of the 6x12 trailer. That heavy hand truck ripped out the wood braces from the trailer wall. Thankfully I bought the insurance but that would have been a nightmare, you guys need a better way of holding down the hand trucks in the trailers
Darren GPlace was very clean, well organized and the personnel were very friendly and helpful.
DENNIS JHighly recommended
AMINE K