Customer did not leave a comment.Kyle P.
Customer Reviews for U-Haul Moving & Storage of Alief Saigon
Houston, TX 77072
(Between Boone & Kirkwood)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.neslon H.
The gentleman that checked in the equipment was funny and personable. Allowed me to wait in the air conditioned sales building while I waited for my Uber and gave me a cold bottle of water. That was great customer service.Derenda J.
Nothing at allRONALD W.
Train employee better since they literally charge me $500 for a trip that was only $70. Reading the mileages wrong and not even contact me before they charge me the $551. Will not be coming backGerardo C.
You guys rock Thank you for a wonderful service and attention to detail. Everyone on the team does an excellent job! Since day one you all have received our non profit organization with a positive and respectful attitude Keep up the great work guysjose R.
My car wasn't strapped in properly and I almost lost my car off the back. One strap was completely off and one strap was almost off. I'm a single female so Uhaul had to do it for me. I mine as well have guessed on my own. If it weren't for strangers my car would have been totaled and probably killed a lot of people. They have one job, if they can't do things properly then that's ridiculous!Ashley C.
Customer did not leave a comment.Rene S.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Relasson S.
Too much of wait to get equipmentHEDZELIT B.
Although customer service was very good and the staff went above and beyond the trucks needed to be serviced the first one that we were given had cut on the front tire, the second truck needed an oil change, and the third one the ac was out. They wanted to give us forth truck but we had a dead line and we needed to move but when we returned the truck the staff was still awesome and I have moved a few times and I alway come to the this location over all the one in my area just because the staff is just amazing group of individualskishstle D.
You are good to gowale O.
Customer did not leave a comment.trakisha R.
Customer did not leave a comment.Ricky S.
Customer did not leave a comment.Derrick J.
Customer did not leave a comment.Linh P.
Everything is goodAsaid A.
Thank you so muchâ€¦,,DILSON R.
Customer did not leave a comment.Caitlyn J.
John, Victor and Gabriel were amazing and knowledgeable with answering all my concerns and questions. Customer service was over the top I give it from a scale from 1 to 10 a 10 plus. Being my first time renting a Uhaul for our church donation pick up it went smooth . Definitely coming back and taking my business here and refer it to everyone. Thanks guysjose R.
This location messed up many things with my order. they put the wrong equipment information in to the contract which caused a lot of problems when i went to return the equipment. they also tried to give me broken equipment which means they aren't inspecting the equipment themselves. I will not be using uhaul again in the future because of how terrible my moving experience was with them.James M.
Customer did not leave a comment.Phi N.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.Olukayode I.
Customer did not leave a comment.David H.
Customer did not leave a comment.James F.
Customer did not leave a comment.Lacey E.
Customer did not leave a comment.STEVE W.
Customer did not leave a comment.Tianna M.
This is the 3rd sent my wrong billing.Sy Uan O.
Customer did not leave a comment.samad Q.
I have used U-haul in the past and was always very satisfied with the equipment and the service. This was the first time I used the after hours service and i was totally lied to, first the attendant said I would not be charged for after hours if I used my cell phone to log the truck back in but I could not get the app to work and was charged $20. Furthermore the receipt stated that they had to add 3 gallons of gas for $16.50 that was not true either because I refueled at the gas station across the street from this location and returned the truck with the same amount of gas. I feel that I was price gouged. U-haul will be my last choice if I ever need a truck rental again.terrell S.
Offer trucks with diesel enginesCurtis T.
Overall good servicecurtis T. | Overall Experience
Customer did not leave a comment.AKEEM S.
Customer did not leave a comment.Tumaini M.
Customer did not leave a comment.ANDRE C.
Customer did not leave a comment.Edward W. | Overall Experience
Rodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.Michael P. | First Impressions
Rodney deserves special attention for how he helped me throughout my drop off process. I changed locations in order to receive a free month of storage rental space, so the Alief Saigon property was where I ended up. Rodney took special care selecting a great unit, explained my contracts, and took me and my friends to the actual unit to look over. At the end, he even checked in my truck for final inspection. I would definitely say that because of him, all of my future rentals will come through Alief Saigon Uhaul.Michael P.
Excellent and professional service every thing done in a timely manner no wait time.brenda A.
Customer did not leave a comment.Sherri N. | Overall Experience
Good service and friendlyPaisarn K.
Everything was perfect. This is my favorite U-Haul stop I run from them all the timeCHRISTIE B.
The young lady that checked us inn was very polite friendly for 7ish in the morning Quickly attended us arrival The check in and correctly because she found reservations knew who I was checked in the trailer and sent us on our way..MARTHA B.
Poor customer service and over charging.CHERNO J.
If I need another storage in a future I’ll choose uhaul againSergio C. | Overall Experience
Customer did not leave a comment.MARCUS S. | Overall Experience
Customer did not leave a comment.Jessica F.
Manager he very good peopleHung N.
Fair pricedGALEN E. | First Impressions
Customer did not leave a comment.RICHARD RAY A.
Night drop off because the system would not let you share your location so that you can drop your truck.BABOUCARR K.
Good selection of rental van and trucks. Rental price is reasonable.dong N.
Customer did not leave a comment.HASSANE D.
Customer did not leave a comment.BAU D.
Everything perfectSAUL M.
Customer did not leave a comment.TIANNA N.
Customer did not leave a comment.marie c. | Overall Experience
Customer did not leave a comment.SERVANDO S.
Customer did not leave a comment.JAMES T.
Work more together i turn equipment with one person and he told me that he would send a email confirming the vehicles return . Never got it and I received a phone call about 2 hours later from another employee saying I haven't returned the vehicle . I immediately call back and get response sorry for the mistake .Darren R.
Great customer service and fastGUSTAVO D.
Customer did not leave a comment.DAVID C.
Great, helpful staff.Lawrence D.
Customer did not leave a comment.JENNIFER A.
Customer did not leave a comment.TIARA F. | First Impressions
The facility was well kept and clean. The staff was very helpful and got everything set up quickly for me. My only complaint has to do with the poor customer service provided by U-Haul (Amber) when it came to the refusal to transfer the equipment to a closer facility. She informed me that my request to transfer the equipment to the closer facility could not be accommodated, but the staff at the Bellaire facility and at the drop off location both said it could very well have been done. This has me considering using another company for my next move of my property.George S.
Customer did not leave a comment.Lynetta M. | First Impressions
Customer did not leave a comment.Klein O.
Customer did not leave a comment.GERSHON J.
Customer did not leave a comment.ERWIN R.
Great experienceKAMAL E.
Customer did not leave a comment.DWAYNE S.
Customer did not leave a comment.ARISTIDES B.
Customer did not leave a comment.E W T.
Excellent drop off return location everything went smoothBETTY W.
Customer did not leave a comment.fatoumate D.
The agent that completed my rental was personable but he made a mistake on my drop off location even though I told him that I was moving my daughter back to Austin and wouldn't be returning the truck to that location. I had to go through many clicks before I was able to get a location to return the truck to. I am still waiting for my refund of the trailer and insurance fees that I wasn't able to go pick up from their location on Bellaire.RUTH B.
The manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this placeBernard B. | First Impressions
Customer did not leave a comment.TIARRA B.
Customer did not leave a comment.JOSE G.
Better trucks with no problemsSANDRA M.
The location is excellent in everything.HENRY A.
service tech were knowledgeable, efficient and friendly stay consistent as you are.Mildred H.
Customer did not leave a comment.TREVOR W.
Customer did not leave a comment.CRAIG H.
Recommend them to caboose hobby hub in humble Texas!Crystal K.
Customer did not leave a comment.IDA Y.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.LEILA O. | Overall Experience
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.SHELIA H. | First Impressions
When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!Quanice S. | First Impressions
Customer did not leave a comment.Joy V D.
The sales associate was on the phone, and the customers waited for at least 10 minutes to get help.Croshawnda W.
I had a good experience at this locationTERENCE P.
Customer did not leave a comment.DARKO C.
Customer did not leave a comment.ALONTRE B.
Customer did not leave a comment.RAYNA S. | Overall Experience
Customer did not leave a comment.PATRICK JOSEPH W. | First Impressions
I have my own experience working as csr in a uhaul dealership. I always try to keep the trailers wiring in a good shape OR put them out of service. Why don't you ! The return / receiving was good.MOHAMED A.
Customer did not leave a comment.ROBERT W.
Beautiful serviceJIMMY T.
It was dishonest the price promoted to what you actually pay for never again will I use a uhualMARIA A.
The staff was helpful, very knowledgeable and accommodating. Rodney in particular was extremely helpful in my time of need while moving. He was respectful and helpful.JASON C.
Customer did not leave a comment.joycelyn T.
Customer did not leave a comment.SIDIK I.
The young helped me well, keep up the good work. ( girl power). Thx you, Happy HolidaysJACQULYN S.
Trailer for dirty, staff was not accommodating. Tried to charge me too much then didn't want to give me my money back had to ask for managerCHRISTIE B.
Customer did not leave a comment.CHRISTOPHER K.
I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuiltStacey G. | Overall Experience
Customer did not leave a comment.LAN D. | Overall Experience
The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.JENEBA T. | Overall Experience
Customer did not leave a comment.Zelora O. | Overall Experience
Customer did not leave a comment.duina r. | Overall Experience
Great people that work there helped us out from the start and from the end thank you!Raymond R. | Overall Experience
The guy who help was awesome and the customer service was greatCHRISTOPHER H. | First Impressions
Customer did not leave a comment.audrey t. | Overall Experience
Knowledgeable and Professionalsteven m. | Overall Experience
The time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of usBILLY S. | Overall Experience
Employee are very friendly and always stay with a smileRAYNA S. | First Impressions
Customer did not leave a comment.Tracey j. | First Impressions
With the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unitRobert S. | Overall Experience
Customer did not leave a comment.Zelora O. | First Impressions
I like having the access card to open the gate, so I don't have to remember a code.Tina B. | Overall Experience
MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.Guillermo F C. | First Impressions
Customer did not leave a comment.Werner V. | First Impressions
Excellent customer service!AMY T. | First Impressions
Customer did not leave a comment.Karen W. | Overall Experience
Very good serviceChristhian R. | First Impressions
Customer did not leave a comment.JANET H. | First Impressions
I’m a returning customer but the online rental is new. I love the convenience.Elizabeth B. | Online Move In
The staff was great from manager to assistant manager. Plus the other employees.EULA B. | First Impressions
We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.Margot G. | Online Move In
I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.osmar v. | Online Move In
Customer did not leave a comment.Brandon W. | Overall Experience
Customer did not leave a comment.Armando V. | Overall Experience
I do wish I had access to my storage after 7 pmMACK T. | First Impressions
Customer did not leave a comment.Johana O. | First Impressions
Customer did not leave a comment.RAHMAN A. | Overall Experience
N/ACarol H. | Overall Experience
Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.curtis T. | First Impressions
Good consumer service and place is cleanAlimatu G. | First Impressions
Customer did not leave a comment.Marjorie A. | Overall Experience
No comment everything was okJohn S. | Overall Experience
Customer did not leave a comment.Kristen W. | Overall Experience
I'm very PleaseJason C. | Overall Experience
Customer did not leave a comment.Morris A. | Overall Experience
The staff and the manager especially was very courteous and well-trained thanksBobby L. | Overall Experience
Customer did not leave a comment.TRAVIS S. | First Impressions
Customer did not leave a comment.tung n. | Overall Experience
Store manager is awesome, she is perfect!JASMINE M. | Overall Experience
I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.Richard E. | Overall Experience
Customer did not leave a comment.Sharone S. | Overall Experience
Customer did not leave a comment.Patricia R. | Overall Experience
Customer did not leave a comment.alonzo f. | Overall Experience
I saw a roach inside the storageSergio C. | First Impressions
Thanks for great service! 😊valorie r. | Overall Experience
Everything was great! Employees was very helpful!!lucrecia b. | First Impressions
Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.Patricia R. | First Impressions
Customer did not leave a comment.Worris W. | Overall Experience
Customer did not leave a comment.Tanasia R. | Overall Experience
From manager to staff thanks for your excellent customer service.Worris W. | First Impressions
I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice AmaechiEunice A. | First Impressions
The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guyLashaya L. | Overall Experience
Customer did not leave a comment.Pamela R. | First Impressions
Customer did not leave a comment.KISHA T. | Overall Experience
Well pleaseJason C. | Overall Experience
Good serviceElexia F. | Overall Experience
2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be brokenCandice B. | Overall Experience
While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.TJ M. | Overall Experience
Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.Brittany S. | Overall Experience
Unprofessional, poor serviceWillie S. | First Impressions
Good service and support to our needs.Silvia o. | Overall Experience
Thank you for serving me good, I will always patronize u haulHelen A. | Overall Experience
naOLIVIA P. | Overall Experience
Truly Professional Servicesteven m. | First Impressions
Great staff great customer service skillsWillie F. | First Impressions
No commentPeter O. | First Impressions
ExcellentDenise C. | First Impressions
The manager has an very bad attitudejamie a. | Overall Experience
Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.Lauren L. | First Impressions
No commentPeter O. | Overall Experience
greatAlma B. | First Impressions
The only reason i moved my storage was the extreme heat in the unit.LISA J. | Overall Experience
Everything was fineJesse R. | Overall Experience
Nice to storage your furniture. Because is clean.i l just like it.jose m. | Overall Experience
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haulluis S. | First Impressions
Would use them in the futureJEFFREY M. | Overall Experience
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my vehJulio A. | Overall Experience
Parking of your car is securedJohn S. | First Impressions
Easy and fast service was greatTONY A. | Reservation
Everything was good, the facility is greatElvis V. | Overall Experience
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonaldsNICK A. | Overall Experience
The GM Mr. Moreno was very professional and helpful.Tri d. | Overall Experience
no comments.Lissette K. | Overall Experience
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00Kibia A. | Overall Experience
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facilityFRANCISCO A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!