Customer Reviews for U-Haul Moving & Storage of Alief Saigon

2306 reviews

11334 Bellaire Blvd   Houston, TX 77072
(Between Boone & Kirkwood)

(281) 933-1860

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 933-1860

11334 Bellaire Blvd
Houston, TX 77072
(Between Boone & Kirkwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Very good service

Christhian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET H.  |  First Impressions 
Rating:
4.0

I’m a returning customer but the online rental is new. I love the convenience.

Elizabeth B.  |  Online Move In 
Rating:
5.0

The staff was great from manager to assistant manager. Plus the other employees.

EULA B.  |  First Impressions 
Rating:
5.0

We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.

Margot G.  |  Online Move In 
Rating:
5.0

I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.

osmar v.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Brandon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando V.  |  Overall Experience 
Rating:
5.0

I do wish I had access to my storage after 7 pm

MACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johana O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAHMAN A.  |  Overall Experience 
Rating:
5.0

N/A

Carol H.  |  Overall Experience 
Rating:
3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

CURTIS LEE T.  |  First Impressions 
Rating:
5.0

Good consumer service and place is clean

Alimatu G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie A.  |  Overall Experience 
Rating:
5.0

No comment everything was ok

John S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kristen W.  |  Overall Experience 
Rating:
4.0

I'm very Please

Jason C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morris A.  |  Overall Experience 
Rating:
5.0

The staff and the manager especially was very courteous and well-trained thanks

Bobby L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tung n.  |  Overall Experience 
Rating:
5.0

Store manager is awesome, she is perfect!

JASMINE M.  |  Overall Experience 
Rating:
3.0

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

Richard E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharone S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alonzo f.  |  Overall Experience 
Rating:
5.0

I saw a roach inside the storage

Sergio C.  |  First Impressions 
Rating:
5.0

Thanks for great service! 😊

valorie r.  |  Overall Experience 
Rating:
5.0

Everything was great! Employees was very helpful!!

lucrecia b.  |  First Impressions 
Rating:
4.0

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Worris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanasia R.  |  Overall Experience 
Rating:
5.0

From manager to staff thanks for your excellent customer service.

Worris W.  |  First Impressions 
Rating:
5.0

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Eunice A.  |  First Impressions 
Rating:
2.0

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Lashaya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KISHA T.  |  Overall Experience 
Rating:
5.0

Well please

Jason C.  |  Overall Experience 
Rating:
4.0

Good service

Elexia F.  |  Overall Experience 
Rating:
1.0

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

Candice B.  |  Overall Experience 
Rating:
4.0

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

TJ M.  |  Overall Experience 
Rating:
5.0

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Brittany S.  |  Overall Experience 
Rating:
2.0

Unprofessional, poor service

Willie S.  |  First Impressions 
Rating:
4.0

Good service and support to our needs.

Silvia o.  |  Overall Experience 
Rating:
5.0

Thank you for serving me good, I will always patronize u haul

Helen A.  |  Overall Experience 
Rating:
3.0

na

OLIVIA P.  |  Overall Experience 
Rating:
5.0

Truly Professional Service

steven m.  |  First Impressions 
Rating:
5.0

Great staff great customer service skills

Willie F.  |  First Impressions 
Rating:
5.0

No comment

Peter O.  |  First Impressions 
Rating:
5.0

Excellent

Denise C.  |  First Impressions 
Rating:
1.0

The manager has an very bad attitude

jamie a.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.

Lauren L.  |  First Impressions 
Rating:
5.0

No comment

Peter O.  |  Overall Experience 
Rating:
5.0

great

Alma B.  |  First Impressions 
Rating:
5.0

The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul

luis S.  |  First Impressions 
Rating:
4.0

Parking of your car is secured

John S.  |  First Impressions 
Rating:
5.0

Easy and fast service was great

TONY A.  |  Reservation 
No reviews have been submitted for this location.

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