Website would not let me log in with mobile to drop off the trailer after hours. Worked from home on a computer, but no way to check the trailer in without going through the location services to verify location. Called support - she was helpful, but system was not working for her to check it in either. Called the location the following morning and they had processed everything and closed out the rental. All in all no harm done, but a little frustrating that there's not another way to check it in or be sure that things are taken care of.David R.
Customer Reviews for U-Haul Moving & Storage of Anchorage
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the mileage and fuel status agree between truck and computer. I had to put in more fuel then I used because. The gauge in the truck and the computer printout are a bit different. I didn't notice till later the truck and computer printout did not equal. This happened on both trucks I rented. On the second truck the mileage was way off also and the tank was almost empty. The check engine light was light on the second truck also.WILLIAM S.
Customer did not leave a comment.LEONARD C.
I am an attorney and we will actually be reaching out about our experience. Uhaul failed to provide a safe vehicle.ALEXANDER F.
Customer did not leave a comment.JANELL J.
Customer did not leave a comment.ALLAN H.
Customer did not leave a comment.Sam C.
Stop overcharging for rental. Each time I use uHaul recently they tack on an extra day or two after I've returned the equipment.Peter B.
The staff made everything easy and convenient.DOHN B.
Customer did not leave a comment.Lisa G.
Customer did not leave a comment.HAN C.
The interior of the cab on this 20 footer, while driving, you hear a lot of what I can only describe as a vacuum-like sound that is similar to the wuh-wuh sound you get in the back of many cars if you don't have all the windows down, but this sound does not pulsate, it is steady and very annoying. The employees, the service, and the rest of the truck were fantastic! I have been going to this Uhaul location for years and it has only gotten better and better.LAWRENCE A.
Uhaul is a bunch of rip off scam artistâ€¦. Fuck this place and it's shitty service, I'll rent from other places before I ever use your poor services again nor will I ever recommend people for themâ€¦CHRISTOPHER O.
Customer did not leave a comment.Nikita M.
Customer did not leave a comment.VAIPUNA A.
Customer did not leave a comment.PAUL S.
Great service!JOSHUA J.
Very courteous, professional and friendly staff!TRACEY D.
Nice service for a place that seemed short staffed.Bruce T.
I returned the trailer the same day but these crooks charged me for five days.LARS D.
Ray and Jerry were very helpful.MICHELLE L.
General manager charged me for a safe move Insurance when I specifically said no to itJO MARIZ B.
Traci was very kind! The truck was clean and the return process was easy.DAVID S.
Everything was perfect!!Fatuoaiga T.
Customer did not leave a comment.Robert J.
Customer service agent at the desk that checked me out did the bare minimum to be courteous. When I tried calling the store before picking up the truck, no one answered. And I know they were there. At least 4 people. And there were no customers.Daniel N.
Customer did not leave a comment.TAUTALFUA M.
Customer did not leave a comment.WILLIAM H.
Everything was perfect!! Great customer service!!GRACE D.
Customer did not leave a comment.KRISTIN C.
Very friendly, helpful, and reasonably priced.GALEN C.
Customer did not leave a comment.Melissa H.
Just awesome service as always and continually impressed me I utilize your service. Thanks for allowing me to utilize your services. Good day.NATI S.
Customer did not leave a comment.TONY B.
Traci and her staff are very professional and focused outstanding on customer serviceKARL P. | Overall Experience
Cust service was great.BRENDA W.
Fast friendly serviceKYLE A.
We were charged an extra $70 for fuel when we only drove 17 miles total. The clerk accepting our vehicle recorded that our tank was less than half full when in fact our tank was filled to the exact same amount as when we picked it up, which was at half tank.Caitlin R.
Customer did not leave a comment.THEODORE J.
Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.DOROTHY C. | First Impressions
Customer did not leave a comment.Armin A.
It took the employees 20 mins to pull the truck around but it did sound like it was stuck in a snow bank which is understandable. I was also ungraded truck size due to lack of availability of the size I wanted.THOMAS M.
Customer did not leave a comment.SUSAN M.
The pick up process was pretty painful. It started with asking for one reference, then wanted 2. Luckily I had another but if I wanted to rent off hours, after making a reservation, I wpuldnt have been able to. I would suggest requesting that information during thr reservation process, or at least making xustomers aware so they're not without a uhaul when they need it.Elizabeth M.
Customer did not leave a comment.KYLE A.
Customer did not leave a comment.Tione K. | First Impressions
Customer did not leave a comment.stacie S.
Customer did not leave a comment.DEREK B.
Customer did not leave a comment.Doreena S.
Customer did not leave a comment.CARY G.
The delivery person was very friendly as well as the people at the store. The 1800# was that good as well as the website wasn't very helpful when it came to paymentMark P.
Customer did not leave a comment.Jasson G.
Excellent customer serviceJENNIFER N.
Customer did not leave a comment.JESSICA R.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.steven C.
All the employees were great at this location. Can't beat the service I received. Quick and easy.Lawrence A.
Customer did not leave a comment.CORY A.
Customer did not leave a comment.JOHN R.
Kimberly was magnificent. She is knowledgeable, informative, and super helpful. The process went very smoothly.Steven R.
Customer did not leave a comment.Troy G.
Customer did not leave a comment.FREDDIE C.
Customer did not leave a comment.RAKEL K.
Clean the truck. Fix broken wind shield. Gas to full so there is no guessing how much fuel is need before returning the truck. Online reservation + added supplies and in-person itemization not in sync. Staff if very helpful, fast, and straight up o the point.Eisenhower P.
The young lady who checked us in was *very* nice and professional (Trisha?), it took no time at all to get the truck we reserved and buy some moving supplies. The loading door of the truck was very difficult to open, but that was likely due to the below zero temperatures. Return was even faster and easier. Our only disappointment was that out of the 6 new moving boxes we purchased, only 2 of them were actually new. The other 4 were used, Lowe's boxes (not heavy duty, with cut tape on them). I think someone fooled you by burying them among new boxes to return, but we paid for them. :o(Stipe T.
Customer did not leave a comment.James P.
That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!Alicia H. | Overall Experience
Customer did not leave a comment.JAY B.
I paid over 150 for a two day rentalLARRY M.
The inside of the windshield was pretty "dirty" it had a weird film on it, maybe from the disinfectant? Made it hard to see through when it was sunny, but I wiped it enough to see ok. The man who brought the truck to me outside was super friendly & extremely helpful!ALEXIS O.
Customer did not leave a comment.LYNN A.
Totally awesome experience with Traci and Kim helping me outgarrett h. | Overall Experience
Great experience. ThxJOHNNY W.
Customer did not leave a comment.HEE S.
Customer did not leave a comment.ALAN B.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.Jared C.
The employee that helped me was fantastic. I believe her name was Brittany . The vehicle exterior was dirty.LEILANI F.
Have an hourly late fee so the next customer doesn't have pay for a full day for three extra hours. The staff was very polite. Renting was very quick and easy. Overall a good experience, just more than I expected to pay (although I'm sure it was in my contrwctJean O.
Forgive me . I can't remember the girls name who assisted with my rental. She was absolutely wonderful. Fast, smart, and friendly. She offered many services I was unaware of.RODNEY B.
Customer did not leave a comment.Connor C.
The staff was helpful and friendly.MATTHEW M.
Nothing you are already amazing especially Brittany and Richard was so great thanks you so much for being so amazingABOUBAKER A.
Customer did not leave a comment.DIANE B.
UHual delivery from Spokane WA staff to Anchorage AK staff were phenomenal. When nobody else could move me to Alaska uhaul said no problem. I can't say enough about the uhaul team on both sides. From the telephone, to the drivers. The drivers are very skilled moving those boxes around pretty impressed. Thanks for moving my stuff at a fair price will recommend.Andrew F.
Brittany Peterson helped us out and she was very quick and polite! Fastest service I've ever had with uhaul. I scheduled my truck online and when we showed up to pick it up they got us in and our in 10 min or less. We will definitely be coming back here next time we need a truck.CHRISTINA R.
Customer did not leave a comment.Samantha L.
Customer did not leave a comment.PATRICK M. | Overall Experience
Customer did not leave a comment.HUNTER L.
Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.KAREN M. | Overall Experience
Customer did not leave a comment.Bethann H.
I had a great experience.GARY H.
Customer did not leave a comment.William B.
Customer did not leave a comment.ROBERT O.
Customer did not leave a comment.CORINNA P.
Brittney, has awesome customer service skills, I want to thank her for getting me in and out so quickly 2 days in the row. The system you guys have down works really well. So no complaints her.CORINNA P.
Yard man not a go getterDARREN D.
My associates name is Brittany, Smart helpful friendly a credit to herself and your store, Look after this one she should go far.. unlike a few brain dead's I've met at this store.ðŸ‘STEPHEN B.
Customer did not leave a comment.CHRISTOPHER T.
Very good customer service by Kimgarrett h. | First Impressions
Brittney was great. Very friendly! Cute nails!MADISON W.
Everything was fine.JOSEPH W.
Customer did not leave a comment.ANTHONY W.
I booked the wrong day (18th instead of the 29th) they were very helpful in helping me get a truck. Thank you!Kimberly U.
My experience was fantastic. I rent uhaul from time. I was in and out in 10 minutes. Drop off was even quicker. 5 stars from me.THOMAS P.
Horrible customer service from ALL employees. Scheduled a trailer pick up at 9am and spent 40 mins waiting to get it checked out. There wasn't a single emplyee on the floor that looked like were happy to help. I will definitely not be goin back to that location and would recommend another place or just plan on buying 1 in the future.MAXIM S.
Customer did not leave a comment.Sonja T. | First Impressions
Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn’t have a smooth transition to the outside which made it hard with the carts.Jen C. | Overall Experience
Good staff, excellent service and clean place. So amazingRobert C. | First Impressions
Customer did not leave a comment.PATRICK M. | First Impressions
Customer did not leave a comment.Tad B. | First Impressions
Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, KarlKARL P. | First Impressions
Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn’t get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It’s done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.Lloyd L. | Online Move In
Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!Richard L. | First Impressions
TheonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittimeJodie A. | First Impressions
Customer did not leave a comment.Dane R. | First Impressions
The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!Jennifer H. | First Impressions
The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.Valerie J. | First Impressions
Customer did not leave a comment.James T. | First Impressions
I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.Teresa C. | First Impressions
Great service.Joshua E. | First Impressions
Wonderful customer service and help made this so easyAnthony C. | First Impressions
Very professional staff- thank you for your help!Stacey B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!