Customer Reviews for U-Haul Moving & Storage of Archer Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Archer Heights

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

GLo B. | First Impressions |
Rating:

Customer did not leave a comment.

Lj T.
Rating:

Customer did not leave a comment.

MATTHEW L.
Rating:

Customer did not leave a comment.

CARL U.
Rating:

Customer did not leave a comment.

LATOYA W.
Rating:

Customer did not leave a comment.

Darhonda B. | First Impressions |
Rating:

It was good.

MICHAEL R.
Rating:

I have a refund coming back to me but they said it will take 5 business days. I should get it back the same day.

Simon C. | Overall Experience |
Rating:

Customer did not leave a comment.

AGUSTIN L.
Rating:

Customer did not leave a comment.

renee W.
Rating:

Customer did not leave a comment.

Marisela H.
Rating:

Customer did not leave a comment.

rodolfo s. | Overall Experience |
Rating:

Customer did not leave a comment.

Elizabeth C. | Overall Experience |
Rating:

Customer did not leave a comment.

JOSE S.
Rating:

Customer did not leave a comment.

Juana M.
Rating:

Awesome

OMAR S.
Rating:

Great employees and great manager

RODOLFO E.
Rating:

Have your employees talk to a customer with respect. I had a horrible experience with Barnett Thornton when I returned the truck. He cursed at me and I ask for his name and he told me no. So I ask him to call his manager and he told me no. So I went inside the store and I ask to speak to a manager and the lady told me he was the general manager. So I ask to speak to someone else his supervisors that the way he talk to me is not acceptable . I never heard a manager talking to a customer like that. He needs a different job or get some training on customer service.

frank L.
Rating:

The drop off app was not responding when the prompt for the location. I had to call customer service and waited 30 minutes and left the vehicle and returned home because I had arranged for a ride. I call customer service again, later and waited 35 minutes and provide the information to return my truck but to return to drop off the keys.

David D.
Rating:

Customer did not leave a comment.

Darhonda B.
Rating:

Customer did not leave a comment.

Susan J.
Rating:

Customer did not leave a comment.

DAVID L.
Rating:

Customer did not leave a comment.

CHINYERE P.
Rating:

The location was fine, but the rental process is not customer friendly. I was given the truck with no gas, but returned it with a half tank of gas. You charge for every amenity it service but there's was no credits given for my gas. My entire experience with this organization was horrible from beginning to end. Both my pick up and drop off locations were changed to non preferred locations far from my home. These locations were extremely inconvenient for me and added unnecessary miles to my final cost. I was given not notification of location changes and no choice in the matter, This is terrible customer service considering it my time and money involved in changes. I am highly dissatisfied with the process and the treatment received.

RACHELLAUREN Q.
Rating:

Helped me turn it in very quickly.

ronald C.
Rating:

Customer did not leave a comment.

charlie H.
Rating:

Customer did not leave a comment.

PETRA E.
Rating:

Customer did not leave a comment.

JAMES D.
Rating:

I had a horrible experience had a truck scheduled a week in advance for 8 am pick up they called me at 745 the morning of to say my truck wasnt there said I could come pick it up at 10:30 I go there to get truck and it's still not there and didnt end up coming till 1245 set the whole day back as I had people at my home at 8am ready to help with the move although the man working there was great very good with communicating and very respectful and was tryin to get us another truck from any location he even went to go get the truck himself so I could have it on that day

edgardo A.
Rating:

Customer did not leave a comment.

Veronica G. | Overall Experience |
Rating:

I hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful

DAVID F.
Rating:

Customer did not leave a comment.

MARIA A.
Rating:

Cudos to Barry the manager at this location. He has assembled a friendly knowledgeable staff that maintains the facility running smoothly. I have a storage unit rental and have rented moving trucks on several occasions. In both instances the staff provided me with important information to assist me with determining what my needs would require. I have already recommended this location to two friends needing storage spaces.

ALEJANDRO C.
Rating:

Customer did not leave a comment.

Randy W.
Rating:

I didn't like the fact that I was forced to drop off the rental an hour and a half away from my move in through the heart of Chicago and Then get an UBer ($40) back to my move in res. There was a drop off location less than a mile away in Chicago that I could of used but your rep told me they would charge me an additional $300-$500 because that was not my scheduled drop off!!!! Can't U-Haul coordinate between locations in Chicago and have runners pick up these vehicles from each other??? Why put the additional cost, stress and danger on the customer who just got done with a long move in the city???

DAVID L.
Rating:

Customer did not leave a comment.

SHARON S.
Rating:

Customer did not leave a comment.

Tristan K.
Rating:

Customer did not leave a comment.

timothy P.
Rating:

Customer did not leave a comment.

james B.
Rating:

Customer did not leave a comment.

charlie H.
Rating:

Customer did not leave a comment.

Bryant R. | Overall Experience |
Rating:

Staff was great and very helpful.

JOHN R.
Rating:

Customer did not leave a comment.

ANGELA B.
Rating:

Customer did not leave a comment.

Peter K.
Rating:

If I could give negative stars I would. I was originally scheduled for pickup on Saturday at 9am. On Friday at noon I get a text saying that your my "reservation" (if you can even call it that) was pushed back to 6:30pm. Obviously that doesn't work. I called and after 2 hours on the phone I was given the option of getting a 10 foot truck (I originally booked a 17 foot truck) and I had to pick it up in a different uhaul location 20 minutes away. I show up, and what do you know, the truck is not there. I get my reservation pushed back another 2 hours (all during my moving day by the way). I get the truck and the clerk has the nerve to ask if I can bring it back in 4 hours... Long story short, uhaul is a terrible, and I mean terrible business. I have never written a review for any company before, but I cannot let this go. The slogan "moving made easier" could not be more inaccurate. Doubt I'll ever use uhaul again.

Roxanne V.
Rating:

The truck walk around was the only oddity. I get we need to check for scrapes and dents ahead of time but there are so many paint chips, MORE than they marked, it made me nervous. It's hard to find all the dings. Hope others don't get charged.

JORGE C.
Rating:

Coffee and donuts. 😆

charlie H.
Rating:

Customer did not leave a comment.

Bernard D.
Rating:

Very bad customer service. Take too long to check out. Very slow pace. Had to wait an hour after pre ordering online.

Yeimi B.
Rating:

Not charging extra when you not using the equipment I being trying contact the manager from this location but he or she never at work what a position..

STEVEN L.
Rating:

Ordered and paid with a credit card ! Only to find out it was cancelled and there wasn't a Trailer when I got there.! Then to find the wrong trailer size and had to take an open trailer we didn't want ! And it cost more ! The Manager did make it as best as he could ! The original agent that took my order should be FIRED ! NO call ! No Notice ! Just cancel ! I would never , NEVER recommend using U-Haul !

RACHEL M.
Rating:

Customer did not leave a comment.

PAULETTE C.
Rating:

Very good work

Clifford E.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

ADRIAN G.
Rating:

Customer did not leave a comment.

Jeremy P.
Rating:

Truck was gross

Anand P.
Rating:

On pickup of my trailer, the uhaul rep did not. Price my hitch being too high and ball mount backwards. He should hear recommended and helped switch the ball mount to the drop position. But the rep when I returned it (Barry) did help flip the ball mount in the hitch for future use. Thanks

JEFFREY J.
Rating:

Rented a 26ft truck before it had a bad drivers door gasket highway speed wind noise over powered the radio and a couple roof leaks- pressure checked tires and brought the low tires up to spec-same for trailers I rented ! If you haul would add that to their pretrip inspections = less break downs/road service calls etc.

Samantha I.
Rating:

Customer did not leave a comment.

Michael W. | Overall Experience |
Rating:

Customer did not leave a comment.

JACOB M.
Rating:

Trailer had last tenants mattress and trash in it. The location is also understaffed and equipment is not well maintained.

Vincent G.
Rating:

Barry did an excellent job helping us get our equipment and setting us up to get on the road quickly. Thank you

JOAN S.
Rating:

Thank you so much for a really nice and friendly group of employees. thanks you for all the help in making sure the equipment damages was listed before I drove off the Lot. Thanks again and I will come back to this location if ever needed, have a wonderful and safe Year.

CASIMIR K.
Rating:

Customer did not leave a comment.

Roberto S.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

This location being a UHaul run facility was great. No problems checking out or in. However these mobile pick ups...wow...a lot to be desired. Two previous attempts at picking up a vehicle were very poor representations of the experience UHaul is striving for . Thank you for listening.

Joseph H.
Rating:

Customer did not leave a comment.

Eric P.
Rating:

Would have preferred the truck and trailer closer to my place of moving instead of having to make an hour and a half round trip. I made the reservation with plenty of time. I don't see why nobody could accommodate my wishes, I gave three weeks. The staff were professional and helpful where I picked up though

Gustavo R.
Rating:

Customer did not leave a comment.

Nicholas M.
Rating:

This was by far my worst experience with any rental company. I reserved a truck almost a month ago for the 665 N Halsted St location, since my apartment was just a block away. When I got there, they told me that they didn't have the truck I reserved. I showed them my reservation email, and they told me to wait to talk to someone else in their staff. After waiting almost 20 minutes, that staff member took my confirmation code and told me that they moved my pickup location to a location that was 20 minutes away (10 miles through Chicago). I asked why wasn't I ever informed of this? He chuckled and said I'll have to contact corporate to complain. So I went to the 4000 West 40th St location, and they told me what truck was mine. As we were getting ready to leave, my friend didn't have a passenger seat seatbelt. I also noticed that the miles on the truck had over 30,000 more miles than what my contract said it was suppose to have. I told the website they had me check in through that the miles were off, and they told me I need to go back inside to see the staff. The staff told me that they gave me the wrong truck. We then went out to get the correct truck and their staff pulled it up for me. The miles were correct on this truck... but there was no driver side seatbelt AND no passenger side seatbelt! By this time, we were over an hour late for our starting move time, so we opted to just go without seatbelts. But then realized that we had to pay for the miles driven on the truck, and they had put us as a pickup location that was 10 miles further than our original pickup location, and about 15 miles further than our moving location. Very frustrating, and I hope I am reimbursed. We've used UHaul MANY times without any issues before this experience. Please make it right.

Robert L.
Rating:

we got there just past closing and tried to do the online checkout but had a really hard time. George, an employe there, saw us struggling and came out to ask if we needed help. he then manually checked us out. he went above and beyond for us which we are very grateful for.

Elizabeth A.
Rating:

take as much possible information over the phone when confirming reservation to avoid longer time inside for processing when customers have minor children or toddlers to avoid long period of time indoors due to covid-19 crisis. Ensure Customer has all accessories require before obtaining equipment.

David F.
Rating:

Great place

Joe R.
Rating:

Customer did not leave a comment.

Lawrence O.
Rating:

Customer did not leave a comment.

carmen m. | First Impressions |
Rating:

I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney

Stephanie P.
Rating:

Customer did not leave a comment.

borka D.
Rating:

This was a terrible experience and a huge waste of money! When we arrived to pickup our truck in (paterson), they gave us a terrible truck which was extremely dirty, damaged, and it would not start! We stayed there for over an hour trying to explain to the man who worked there that the truck is not good. He was not cooperating with us and made the process very difficult. He finally gave us the information to head over to another location (saddle brook) and when we arrived there, they were forcing us to pay again, which we had already paid at the first location. This process had taken over 3 hours. It was ridiculous! They gave us the truck which had barely any gas in it, pretty much empty. We unloaded the truck only to see that majority of our boxes were damaged due to some kind of water leaking into the truck! Almost everything in the truck was destroyed including a fire place and a brand new tv! When we finally arrived in Illinois, we left the truck at the location we agreed on with U-Haul. As soon as we walked in, there was no one there to greet us. We waited for quite some time. When this man walked up and he didn't even say hello, he just asked us what the name on the reservation was. We told him and he just walked away. When he came back he didn't even give us any paperwork and told us about some extra fees which we had to pay! He definitely didn't know what he was doing! When we asked for the manager, he said he was the only one working today! How ridiculous! I will never ever rent a truck from U Haul again and I will definitely not recommend anyone rent from here either! Almost $1000 spent on this truck rental and it was a very disappointing experience!

stacey B.
Rating:

Updated your system I made reservations on fri to pic up on sat at a location near the place I rented the truck for WHY nobody said you would have to travel 25 miles to another location to pick the truck up then drive 25 miles back to the other other locations to pic my good up then drive 143 miles home not uhaul fault about the home drive but it could have been a better communication system

Daniel F.
Rating:

Customer did not leave a comment.

Lukasz B.
Rating:

Customer did not leave a comment.

manuel p. | First Impressions |
Rating:

Maria was very helpful and great customer service!

Valerie C.
Rating:

Customer did not leave a comment.

ron D.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Jeffry H.
Rating:

Customer did not leave a comment.

JULIE A.
Rating:

Customer did not leave a comment.

Wieslaw P.
Rating:

You are cool

Thomas B.
Rating:

Customer did not leave a comment.

Lawrence O.
Rating:

Customer did not leave a comment.

Margarita v. | Overall Experience |
Rating:

Customer did not leave a comment.

Martha P.
Rating:

Have at least 2 counters ( cashiers), for quicker service

Alejandro P.
Rating:

Customer did not leave a comment.

Alvaro G.
Rating:

Customer did not leave a comment.

fred C.
Rating:

Easy and convenient

Simon C.
Rating:

Customer did not leave a comment.

Maria H.
Rating:

Customer did not leave a comment.

Carmen A.
Rating:

Service was top notch. Had to wait for a bit to check the vehicle back in due to another customer ahead.... but truly nothing to complain about.

Alicia T.
Rating:

Customer did not leave a comment.

Jose D.
Rating:

Friendly and helpful employees !

Lila C.
Rating:

Customer did not leave a comment.

Hannah P.
Rating:

Customer did not leave a comment.

Raymond E.
Rating:

Customer did not leave a comment.

Miguel R.
Rating:

Customer did not leave a comment.

Shaunta D.
Rating:

Customer did not leave a comment.

jhonatan A.
Rating:

This is a great facility. Great staff and clean location, with good access and very organized.

riberto R.
Rating:

Customer did not leave a comment.

Jorge C. | Overall Experience |
Rating:

Great service, always clean and we'll lit.

Jesus E.
Rating:

I got the wrong truck

Mark P.
Rating:

Nothing I can think of.

monyea C.
Rating:

Nothing at all you guys are excellent customer service equipment everything is wonderful keep up the good work

Randy B.
Rating:

Customer did not leave a comment.

robert f. | First Impressions |
Rating:

Excellent service

carlos T. | First Impressions |
Rating:

A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl

Michelle C. | Overall Experience |
Rating:

This Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.

Jennifer A. | Overall Experience |
Rating:

The only improvement that I would suggest is to increase signage about what time the garage door locks for the night.

Shun S. | Overall Experience |
Rating:

Great staff!

NATIKA F. | First Impressions |
Rating:

Very clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job

POLICARPIO A. | First Impressions |
Rating:

Prompt service. Good staff. Nice introduction. Hopefully the price won’t continue increasing like the rest especially the one I’m vacated.

Angelica N. | First Impressions |
Rating:

Very friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.

griselda d. | Overall Experience |
Rating:

Muy limpio y personal amigable.

CARLA G. | First Impressions |
Rating:

Staff was helpful and knowledgeable

Ayondela M. | First Impressions |
Rating:

The only place I would rent from.

Ayondela M. | First Impressions |
Rating:

Always Outstanding customer service I wouldn’t go anywhere else

Joyce K. | First Impressions |
Rating:

Fantastic service

graciela w. | Overall Experience |
Rating:

I was treated with respect, courtesy and if I need help in anything, I was assisted.

graciela w. | First Impressions |
Rating:

all my question were answered, I was treated with respect and courtesy.

nelson f. | Overall Experience |
Rating:

The staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.

omar g. | Overall Experience |
Rating:

They close 15 min prior to closing time. They don’t clean snow.

Naga V. | Overall Experience |
Rating:

Not up to the mark .

Barnett T. | Overall Experience |
Rating:

Sabertooth is better than wolverine!

Jesus M. | Overall Experience |
Rating:

I really appreciate this service. It was very good and convenient. Thank you !

Michael W. | Overall Experience |
Rating:

Thanks for your help berry

Brian N. | Overall Experience |
Rating:

I used the free month of storage included with a one-way rental. This worked out great for me.

silvia v. | Overall Experience |
Rating:

Customer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.

Maureen W. | Overall Experience |
Rating:

Management were superior. All personell efficient and courteous.

No reviews have been submitted for this location.

Back
To Top