Customer Reviews for U-Haul Moving & Storage of Archer Heights

437 reviews

4000 W 40th St   Chicago, IL 60632

(773) 521-1796

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 521-1796

4000 W 40th St
Chicago, IL 60632

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LUIS O. 
Rating:
5.0

Excellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over

Jason A.  |  First Impressions 
Rating:
5.0

Excellent service management very attentive to customers

JASON A. 
Rating:
5.0

Customer did not leave a comment.

WALTER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

esmeralda m.  |  Overall Experience 
Rating:
3.0

Nope the gas was not half way it was less and the charge me credit card fee u never did that and I wasn't informed of that ur interior lights were not functioning correctly I had to be in the dark trying to move had to use a flashlight. Supposedly they repaired the truck before I rented u need to take it back. I should be refunded for $10 of gas. And credit card charge that location didn't make me aware that u charge for that. I would of paid cash in stead.

NORMA C. 
Rating:
5.0

Service is very well but didn't know they charge extras

YASHKUMAR P. 
Rating:
4.0

Customer did not leave a comment.

JUAN H. 
Rating:
1.0

Terrible

Richard A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Thank you for the great service!

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO L. 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABD ULMOHSEN M. 
Rating:
5.0

Customer did not leave a comment.

VERONICA C. 
Rating:
5.0

Customer did not leave a comment.

ERIKA R. 
Rating:
5.0

Everyone was very polite and helpful, overall a great rental experience. Would not hesitate to rent here again.

Joseph K. 
Rating:
5.0

Nothing

Deborah ann C. 
Rating:
5.0

Amazing experience, great staff and impressive facility!

MARIA S.  |  First Impressions 
Rating:
5.0

Everything was very nice

ENRIQUE V. 
Rating:
5.0

Very professional love this location

TERENCE S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
1.0

Fix the web site, don't change pick up location, have the the truck there when customer arrives to pick up, fix customer service, customer service was definitely the worst. I'll never rent a I haul again.

Mark R. 
Rating:
5.0

Customer service is a well-needed quality of ALL the Uhaul Facilities should take in consideration.

SHARICE J. 
Rating:
5.0

I rented a auto transport one of the straps were frayed very badly. I mentioned it to him and he said yeah it needs replaced. Let me leave with it the way it was. If it wasn't for needing it so badly I would have not used it. I took a picture if you want it.

ANTONIO L. 
Rating:
4.0

Double check back of truck to make sure equipment ordered (dolly) is there. Staff is very professional and they were very accommodating to us. Thank you.

PAMELA M. 
Rating:
4.0

Good services friendly

JUAN N. 
Rating:
1.0

Truck would not start in morning though we made sure all lightsxwere off. (UHaul clerk admitted electrical problem). Lost one hour and $120 while trying to get cables and a jump. Store clerk refused to help us get partial discount to cover loss. Then we were overcharged $155 and had to call bank to recover this unauthorized charge.

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Do a maintenance check the back door keep getting struck

MARY L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA C. 
Rating:
4.0

The dollies I paid for wasn't in the vehicle neither were pads!

Denise E. 
Rating:
5.0

Customer did not leave a comment.

SETH D. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Customer did not leave a comment.

Kierra W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Keep area clean of snow and trailers too. Lot had too much snow around trailers and trailer load os snow i had to shovel off myself:(

ELIZABETH A. 
Rating:
3.0

Overall this was an AWFUL experience. At my original location the truck I rented was not available. So I was sent to this location, at first the truck here was not available. They managed to get me another truck, but this was a horrible experience. No one ever contacted me to let me know there was a problem, I found out when trying to pick up my truck at two different locations,

KYLE W. 
Rating:
5.0

Awesome process.

John W. 
Rating:
5.0

Excellent service,awesome

jose S. 
Rating:
5.0

Customer did not leave a comment.

Anai M. 
Rating:
5.0

The entire staff was so nice it was 3 people who helped me I can’t remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...

laurie t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

The customer service was impeccable and wonderful. I would recommend Uhaul to everyone.

Alejandro T. 
Rating:
5.0

Customer did not leave a comment.

ROSENDO F. 
Rating:
3.0

Customer did not leave a comment.

Tenisha C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Riley B. 
Rating:
5.0

Customer did not leave a comment.

NANETTE L. 
Rating:
5.0

Customer did not leave a comment.

Benito S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andres A.  |  Overall Experience 
Rating:
5.0

All was very good

Julio G. 
Rating:
5.0

Customer did not leave a comment.

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

GLo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lj T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

CARL U. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
4.0

It was good.

Darhonda B.  |  First Impressions 
Rating:
5.0

I have a refund coming back to me but they said it will take 5 business days. I should get it back the same day.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Simon C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AGUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

renee W. 
Rating:
5.0

Customer did not leave a comment.

Marisela H. 
Rating:
5.0

Customer did not leave a comment.

rodolfo s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Awesome

Juana M. 
Rating:
5.0

Great employees and great manager

OMAR S. 
Rating:
1.0

Have your employees talk to a customer with respect. I had a horrible experience with Barnett Thornton when I returned the truck. He cursed at me and I ask for his name and he told me no. So I ask him to call his manager and he told me no. So I went inside the store and I ask to speak to a manager and the lady told me he was the general manager. So I ask to speak to someone else his supervisors that the way he talk to me is not acceptable . I never heard a manager talking to a customer like that. He needs a different job or get some training on customer service.

RODOLFO E. 
Rating:
4.0

The drop off app was not responding when the prompt for the location. I had to call customer service and waited 30 minutes and left the vehicle and returned home because I had arranged for a ride. I call customer service again, later and waited 35 minutes and provide the information to return my truck but to return to drop off the keys.

frank L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Darhonda B. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

The location was fine, but the rental process is not customer friendly. I was given the truck with no gas, but returned it with a half tank of gas. You charge for every amenity it service but there's was no credits given for my gas. My entire experience with this organization was horrible from beginning to end. Both my pick up and drop off locations were changed to non preferred locations far from my home. These locations were extremely inconvenient for me and added unnecessary miles to my final cost. I was given not notification of location changes and no choice in the matter, This is terrible customer service considering it my time and money involved in changes. I am highly dissatisfied with the process and the treatment received.

CHINYERE P. 
Rating:
3.0

Helped me turn it in very quickly.

RACHELLAUREN Q. 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Customer did not leave a comment.

charlie H. 
Rating:
5.0

Customer did not leave a comment.

PETRA E. 
Rating:
1.0

I had a horrible experience had a truck scheduled a week in advance for 8 am pick up they called me at 745 the morning of to say my truck wasnt there said I could come pick it up at 10:30 I go there to get truck and it's still not there and didnt end up coming till 1245 set the whole day back as I had people at my home at 8am ready to help with the move although the man working there was great very good with communicating and very respectful and was tryin to get us another truck from any location he even went to go get the truck himself so I could have it on that day

JAMES D. 
Rating:
3.0

Customer did not leave a comment.

edgardo A. 
Rating:
5.0

I hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful

Veronica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Cudos to Barry the manager at this location. He has assembled a friendly knowledgeable staff that maintains the facility running smoothly. I have a storage unit rental and have rented moving trucks on several occasions. In both instances the staff provided me with important information to assist me with determining what my needs would require. I have already recommended this location to two friends needing storage spaces.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO C. 
Rating:
4.0

I didn't like the fact that I was forced to drop off the rental an hour and a half away from my move in through the heart of Chicago and Then get an UBer ($40) back to my move in res. There was a drop off location less than a mile away in Chicago that I could of used but your rep told me they would charge me an additional $300-$500 because that was not my scheduled drop off!!!! Can't U-Haul coordinate between locations in Chicago and have runners pick up these vehicles from each other??? Why put the additional cost, stress and danger on the customer who just got done with a long move in the city???

Randy W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

timothy P. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

charlie H. 
Rating:
5.0

Staff was great and very helpful.

Bryant R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
1.0

If I could give negative stars I would. I was originally scheduled for pickup on Saturday at 9am. On Friday at noon I get a text saying that your my "reservation" (if you can even call it that) was pushed back to 6:30pm. Obviously that doesn't work. I called and after 2 hours on the phone I was given the option of getting a 10 foot truck (I originally booked a 17 foot truck) and I had to pick it up in a different uhaul location 20 minutes away. I show up, and what do you know, the truck is not there. I get my reservation pushed back another 2 hours (all during my moving day by the way). I get the truck and the clerk has the nerve to ask if I can bring it back in 4 hours... Long story short, uhaul is a terrible, and I mean terrible business. I have never written a review for any company before, but I cannot let this go. The slogan "moving made easier" could not be more inaccurate. Doubt I'll ever use uhaul again.

Peter K. 
Rating:
4.0

The truck walk around was the only oddity. I get we need to check for scrapes and dents ahead of time but there are so many paint chips, MORE than they marked, it made me nervous. It's hard to find all the dings. Hope others don't get charged.

Roxanne V. 
Rating:
5.0

Coffee and donuts. 😆

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

charlie H. 
Rating:
1.0

Very bad customer service. Take too long to check out. Very slow pace. Had to wait an hour after pre ordering online.

Bernard D. 
Rating:
1.0

Not charging extra when you not using the equipment I being trying contact the manager from this location but he or she never at work what a position..

Yeimi B. 
Rating:
3.0

Ordered and paid with a credit card ! Only to find out it was cancelled and there wasn't a Trailer when I got there.! Then to find the wrong trailer size and had to take an open trailer we didn't want ! And it cost more ! The Manager did make it as best as he could ! The original agent that took my order should be FIRED ! NO call ! No Notice ! Just cancel ! I would never , NEVER recommend using U-Haul !

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Very good work

PAULETTE C. 
Rating:
5.0

Customer did not leave a comment.

Clifford E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney

carmen m.  |  First Impressions 
Rating:
5.0

Maria was very helpful and great customer service!

manuel p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margarita v.  |  Overall Experience 
Rating:
5.0

Great service, always clean and we'll lit.

Jorge C.  |  Overall Experience 
Rating:
5.0

Excellent service

robert f.  |  First Impressions 
Rating:
5.0

A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl

carlos T.  |  First Impressions 
Rating:
5.0

This Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.

Michelle C.  |  Overall Experience 
Rating:
5.0

The only improvement that I would suggest is to increase signage about what time the garage door locks for the night.

Jennifer A.  |  Overall Experience 
Rating:
5.0

Great staff!

Shun S.  |  Overall Experience 
Rating:
5.0

Very clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job

NATIKA F.  |  First Impressions 
Rating:
4.0

Prompt service. Good staff. Nice introduction. Hopefully the price won’t continue increasing like the rest especially the one I’m vacated.

POLICARPIO A.  |  First Impressions 
Rating:
5.0

Very friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.

Angelica N.  |  First Impressions 
Rating:
5.0

Muy limpio y personal amigable.

griselda d.  |  Overall Experience 
Rating:
5.0

Staff was helpful and knowledgeable

CARLA G.  |  First Impressions 
Rating:
5.0

The only place I would rent from.

Ayondela M.  |  First Impressions 
Rating:
5.0

Always Outstanding customer service I wouldn’t go anywhere else

Ayondela M.  |  First Impressions 
Rating:
5.0

Fantastic service

Joyce K.  |  First Impressions 
Rating:
5.0

I was treated with respect, courtesy and if I need help in anything, I was assisted.

graciela w.  |  Overall Experience 
Rating:
5.0

all my question were answered, I was treated with respect and courtesy.

graciela w.  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.

nelson f.  |  Overall Experience 
Rating:
2.0

They close 15 min prior to closing time. They don’t clean snow.

omar g.  |  Overall Experience 
Rating:
3.0

Not up to the mark .

Naga V.  |  Overall Experience 
Rating:
5.0

Sabertooth is better than wolverine!

Barnett T.  |  Overall Experience 
Rating:
5.0

I really appreciate this service. It was very good and convenient. Thank you !

Jesus M.  |  Overall Experience 
Rating:
5.0

Thanks for your help berry

Michael W.  |  Overall Experience 
No reviews have been submitted for this location.

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