Truck had a terrible shimmy between 25 and 60 MPH.Kevin M.
Customer Reviews for U-Haul Moving & Storage of Arrow Hart
Brunswick, ME 04011
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made my reservation online and arrived to this location with them not knowing I had reserved a truck with pick up there. They had no knowledge of the person added to drive no knowledge of how many hours I needed the truck. ...JOHN F.
Customer did not leave a comment.DAVID W C.
Customer did not leave a comment.PHILIP T.
Wonderful service. Lovely women that did the deliveries! Impressive!susan A.
Customer did not leave a comment.ROBIN A.
Ryan, was very helpful. Really cares about the customer. Thanks!!PAUL B.
Both associates were very friendly and helpful. My only suggestion that when offering a dolly, that customers be made aware that there isn't a pull out ramp for some of the trucks. Thanks for your services!!REGINA L.
Everything went very smoothly. Wouldn't change a thingKRISTEN S.
Website to return after hours is shit, utter shit.ORION H.
Great serviceWILLIAM N.
Customer did not leave a comment.SAM M.
Terrific end to our 600 mile trip.STEVEN D.
Both for us as veteran UHaul renters and for another customer who was a first timer, the customer service representatives were helpful and professional, carefully explaining how the charges would be calculated, and even knew the price of gas per gallon in nearby towns. Returning the vehicle was very easy.Angelica B.
Daniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!David F. | Overall Experience
You need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.hLorraine S. | First Impressions
My reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!Sarah T. | First Impressions
Customer did not leave a comment.LESLIE H.
Customer did not leave a comment.MEGAN N.
Lighting in the units themselves was an issue but generally goid experienceSusan B. | Overall Experience
make sure equipment is maintained. Rental I used had no functional brakes.DANIEL O.
Customer did not leave a comment.James M. | Overall Experience
Customer did not leave a comment.Christopher F.
Daniel and crew do a great job. Best U-Haul experience I've had in seven states!WILLIAM L.
Nothing .... very smooth process, start to finish.James B.
Absolutely the best!WILLIAM T.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Jason G. | Overall Experience
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.JAMES O.
This store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.Reilley T. | Overall Experience
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.DENNIS C.
Having to park the vehicle and then walk that distance is not ideal. With an appointment time and with the price we paid why wouldn't the vehicle be waiting on us?Christopher S.
So many mix ups it was ridiculous. Three pieces of my furniture arrived wet and the furniture pads were stuck on them. The insurance company would not pick up or allow a voicemail. (Holiday weekend) I've spent two days cleaning the furniture so there's no sense in filing a claim now as the wet stuff would ruin the wood if left it on so I had to start the cleaning process without an adjuster seeing it. So glad I paid for insurance that I can't use. Totally disgusted!Ellen E.
I had an excellent experience renting a truck at this location. Perfect service ! Thank you !PAUL B.
Lovely man who helped me the best customer service I've ever experienced. Definitely use this company location .KELLY H.
Customer did not leave a comment.ERIK S.
Your employees were very rudeDean H.
Viewed many U-Haul sites on trip to Maine. Many trucks seem . Can't UHaul move truck selected from one site to preferred pickup location ????Gail D.
Wonderful experience. Everyone was very helpful and the vehicle was super clean. We used the truck for hauling furniture from One home to another. Plus several trips for construction materials. Of course the pickup was fun to tool around in too. Thanks for a great experience with U-haul rentals.CAROLE G.
Excellent customer service and knowledgeable. Would highly recommend.GREGORY M.
None--all went well.Richard W.
The national U Haul people said we could drop off at a location that has not existed for 8 months. It took us 1 1/2 hours to find the second location after being sent to one place that was U Haul self storage only, being on hold for 1/2 hour and then the national people could not give us directions. (Not everyone on the planet has smart phones/GPS.) The hold time for the location was 30 minutes so we had to drive around and ask for directions in town. What can you do? UPDATE YOUR RECORDS SO YOU DON'T TELL PEOPLE TO DROP TRUCKS OFF AT PLACES THAT NO LONGER EXISTSteven R.
Customer did not leave a comment.BRIAN G.
I made sure to select this location for drop off because I have had nothing but good experiences here's. Derick and Justin are outstandingly hardworking individuals. The way they handle their giant workload and maintain great customer service speaks volumes about their personal and professional character. The excellent customer service they provided me on two separate occasions was next level. Promote ahead of peers.SHAUN A.
Customer did not leave a comment.JOEL G.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.DANIEL E.
Truck was clean, cab smelled like smoke. Staff were helpful and knowledgable. Got us in & out effieciently.NICOLE S.
Customer did not leave a comment.LUCINDA T.
Great, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.Steve D. | Overall Experience
We love this location. The service is excellent. Pick up of the trailer was great. They hooked it up for me and went over all of the finer points of the trailer. It was great. Thank you!PHILIP L.
When I went to this location to reserve a moving truck, I was immediately greeted by an employee who was munching on an apple. As I approached and inquired about renting a truck, he continued to eat his snack while talking to me with food in his mouth, which I thought was unprofessional. The reservation process was easy, despite the perceived rudeness of the same employee. He was just very short with me and not at all going out of his way to help. He first told me he had no trucks, then I asked him to check all lengths and types, and he finally found one for me. I had to pry information from him. He even asked for my credit card without telling me the total and refused to give a military discount. When I picked up the truck, they told me I had the wrong reservation time, even though my paperwork that the apple guy gave me said differently. So I had to wait about 40 minutes before getting the truck. When I pressed the OWNER about their "Reservation Guarantee" - look it up, it's pretty cut and dry - he refused to honor the guarentee and told me they "fixed the problem" so wouldn't give me a credit, per the guarentee. When I returned the truck, the man who checked me in was very pleasant, friendly, and helpful (not apple guy). All in all, would not recommend this location.ANDRE M.
Excellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.Annette D. | Overall Experience
The truck is old (2007) it did not drive well. The steering was all over the road, the tires may of had flat spots, the rear tread was low. I wouldn't recommend taking this truck long distance, maybe thats why they gave it to me. The truck had many dings and scratches, it looks like it has been used and abused over the years. It had 176,000 miles on it. I'd say its time to upgrade. The facility was nice and the staff were helpful in person. Calling the facility is a hit or miss if anyone will answer. Usually it goes to the automated uhaul prompts.JAMES B.
Customer did not leave a comment.James B. | First Impressions
Appreciate all help given.JOAN K.
Customer did not leave a comment.NEIL K.
Customer did not leave a comment.Patricia V.
Customer did not leave a comment.daniel G.
Customer did not leave a comment.PETER H.
Thank you!Auyon M. | Overall Experience
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.BETH S.
van was in great shape; but I suggest a shim under the emergency box between the two front seats to eliminate it rattling.ryan S.
Customer did not leave a comment.Douglas S.
My son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.Jose L. | Overall Experience
The folks at this facility were super friendly and most helpful. We are in Maine several times a year and frequent this location for supplies. We highly recommend this location.TIMOTHY C.
Customer did not leave a comment.KERRY K.
Customer did not leave a comment.Emily P. | Overall Experience
Thank you for your excellent service!MARK M.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.KAREN L.
Polite, friendly and helpful.Joe A.
Justin was professional and very helpful both when retrieving and returning the 6x12 trailer that I rented. He greeted me right away, completed the contractual process of the reservation and hitched up the trailer with no issues. I would rent again from their location and recommend. -AlexALEXANDER B.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.Lucas H. | First Impressions
Keep doing what your doing. Would you take used boxes that were not uhaul for the help your neighbor campaign?ROBERT W.
Customer did not leave a comment.Darius A.
Customer did not leave a comment.DAVID M.
Excellent staff and very accommodating to our changing storage and moving needs. Highly recommended!chet v. | Overall Experience
Customer did not leave a comment.Henry S.
I am a corporate account. I made my reservation months ago and reserved a van in Yarmouth,Maine. They changed my reservation to a truck without my knowledge or permission. When I called ahead to fix it it took many try's to even get someone to help me. Then they moved me to Brunswick maine location without telling me. The poor person working in Brunswick did his best to help but I had to wait so long to pick up and computer issues . I have a very business we had 5 events that weeks to get done so needless to say driving an extra hour and 1/2 to pick up a van cost me time and money. I rent every week in the season and this should. NOT be happening to me . I am very disappointedJUDITH B.
Customer did not leave a comment.Bradford P.
Mr. Dan was incredibly helpful. We hit a huge snag with our reservation due to the previous renter keeping the truck past their drop off time. He worked with us to find a solution, and when the truck returned earlier than expected, he even reached out to let us know in case we wanted to swing by earlier than the next morning. The situation was terrible but the gentlemen at this location were wonderful. Mr. Dana (I believe that was his name) was also very helpful and empathetic to our issue. We appreciated them both during a very stressful morning. Mr. Ryan also helped us the next morning when we went to pick up the truck, and everything went very well. Huge thanks to everyone!Hayley H.
The location itself want the issue, and maybe it's just because I remember when it used to be unlimited miles for a local move/rental but a little over a dollar per mile is crazy when the miles cost more than the rental. A lot of competitors are doing it too and a last minute need had me paying it but I'd rather ask 10 people to help me move than to ever pay this much to rent a truck for local use.Alysia C.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Colin B.
Customer did not leave a comment.dustin N.
Customer did not leave a comment.Vanessa D. | Overall Experience
Customer did not leave a comment.RUTH P.
Customer did not leave a comment.SENA S.
Customer did not leave a comment.NILS G.
Customer did not leave a comment.BRIAN W.
Customer did not leave a comment.Jonathan C. | First Impressions
Customer did not leave a comment.TY T.
Customer did not leave a comment.MICHAEL D.
In Cab indicator of gas fill side of vehicle. " << GAS FILL" pr "GAS FILL >>"CHRISTOPHER T.
This location is terrible. I had confirmed a truck early last week. They double booked the truck and gave it to the customer that had booked after me. They were rude and unhelpful. Justin was the employee that took my reservation and then completely unhelpful and condescending when I was in the office. This office messed up my move and costed me money and extensive time. Their business practices and customer service are the worst I have ever seen. I will be very hesitant to ever rely on uhaul for moving again because of them and will encourage anyone I meet to avoid this location at all cost.William E.
Really impressive facility. Very helpfulMatthew N. | First Impressions
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Sonja L.
Customer did not leave a comment.HEATHER N.
Excellent work while overwhelmed by customers in an understaffed setting. Keep up the good work.Jay F.
Customer did not leave a comment.Bryan C.
Customer did not leave a comment.SCOTT S.
We had a very favorable experience today. The attendant at check in was terrific - knowledgeable, helpful, and very efficient. The truck was clean and served our needs well. The return this afternoon was equally satisfactory. A thumbs up to the Cressey Road / Brunswick Maine location.Leslie G.
Customer did not leave a comment.WESLEY D.
Staff was extremely helpful and went out of their way to help me.STEPHENMICHAEL R.
Manager was very helpful Explaining accessChristopher T. | Online Move In
Customer did not leave a comment.SCOTT W.
Customer did not leave a comment.DAVID M.
Owner is not nice refusing to reimburse me for gas which I fill it all up of $106.35 without any cooperation to help solve the issue, he took advantage of me, I am very upset and unsatisfiedMaria S.
Customer did not leave a comment.Steven L.
My husband and I have rent a cargo van twice this last week. The process of reserving the vans was extremely easy and user friendly. Picking up and drop off was just a seamless. All personal were very helpful and friendly. We will be needing to rent a few more vehicles and rent a storage unit. We will definitely be using the same location!LOUISE B.
Customer did not leave a comment.Brian D. | First Impressions
Customer did not leave a comment.Colin M. | First Impressions
We left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.gary m. | Overall Experience
Clean and convenient to accessAdam M. | First Impressions
Staff was always happy to help and answer questions about storage and renting vansChristopher B. | Overall Experience
Except for when they mistakenly locked my unit, all went well.George K. | Overall Experience
Efficient exchange. Helpful employees.Charles R. | First Impressions
Customer did not leave a comment.Jason G. | First Impressions
Customer did not leave a comment.KIMBERLI L. | First Impressions
Very clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.Bradford S. | Overall Experience
Customer did not leave a comment.VIVIAN H. | Overall Experience
Customer did not leave a comment.KENDAHL W. | Overall Experience
Customer did not leave a comment.Promise S. | Overall Experience
Customer did not leave a comment.Rebecca A. | Online Move In
Staff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!Alyssa G. | Online Move In
The young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.DANA L. | First Impressions
Customer did not leave a comment.Shane S. | Online Move In
Customer did not leave a comment.Katie S. | Online Move In
Customer did not leave a comment.Nancy S. | First Impressions
Thank youAlyce G. | Overall Experience
Customer did not leave a comment.Kimberly S. | First Impressions
I always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! TyMichael D. | Overall Experience
Always available for my questionsPhil L. | Overall Experience
Customer did not leave a comment.Lara C. | First Impressions
Customer did not leave a comment.Christian C. | Overall Experience
Customer did not leave a comment.Heidi R. | First Impressions
Customer did not leave a comment.Jean d. | Online Move In
Customer did not leave a comment.David H. | First Impressions
The general manager was very pleasant and very helpfulKATHERINE I. | First Impressions
Customer did not leave a comment.Benjamin G. | Overall Experience
A+ for the facility, but would rather less technology to be able to provide better rates.Stacey F. | Overall Experience
I've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.Michael K. | Overall Experience
Customer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.Mary W. | Overall Experience
Customer did not leave a comment.Alicia L. | Overall Experience
This was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.Jennifer S. | Overall Experience
My move in date was 12/31/2020 not 12/19/2020Phil L. | First Impressions
Excellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.Mike S. | Overall Experience
Derrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.Mary W. | First Impressions
Very clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! ThxTyra P. | Overall Experience
If I need to store anything again, I won't think twice about returning to the Cressey Road facility.Chris H. | Overall Experience
Friendly and helpful staff!Donald K. | Overall Experience
Customer did not leave a comment.everet d. | Overall Experience
Helpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.Jason K. | First Impressions
Customer did not leave a comment.Mike S. | Overall Experience
Customer did not leave a comment.Joseph H. | Overall Experience
Very impressed!Mary R. | Online Move In
Customer did not leave a comment.Elaine W. | Overall Experience
The space is amazing. Thank you.Brett J. | Overall Experience
Customer did not leave a comment.Alan M. | First Impressions
I'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.Lorraine G. | Overall Experience
It would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!Dennis T. | First Impressions
Customer did not leave a comment.T. BARIDI N. | First Impressions
Customer did not leave a comment.MARK W. | First Impressions
Customer did not leave a comment.Elaine W. | First Impressions
Very clean and courteous workersgordon h. | First Impressions
Customer did not leave a comment.Amanda T. | Online Move In
Customer did not leave a comment.Chris H. | First Impressions
Smooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.Kirsten B. | Online Move In
The management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must notsusan b. | First Impressions
Thank u so very much for your help, Dan! I'm so very appreciative.Jon H. | First Impressions
Great place and helpful peopleBethany C. | First Impressions
This facility is absolutely amazing. Well run and super clean.Brett J. | First Impressions
Great service, everyone was friendly and helpful, beautiful facility.Joseph H. | First Impressions
Special thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyrkathleen c. | First Impressions
Insufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.walton w. | Reservation
Dan went above and beyond to help me ! Thank you !David A. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!