Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

5.0

Kind, efficient and easy to work with. Friendly and appreciative.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Provide a full tank of gas at the start. I was given below half a tank. It is impossible to gauge the mileage for a 200 mile round trip. Thus, I left $55 of gas in the tank for the benefit of UHaul. That does NOT make me happy.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Pickup was great. Drop off was ridiculous. The lady was outside when we arrived, on her phone, barely acknowledged we were there, told us to drive around to the other side, never came out to look at the trailer or help us unhook. When I went inside to make sure everything was good, she never got up , was still on her phone and just said your good. I could’ve driven off with the trailer, she wouldn’t have known. She was rude and lazy!

Rating:

5.0

I was treated very well did not feel rushed nor ignored, my trip started in Opelika Alabama, and I had some issues with my credit card and Customer Service was amazing help us and saw us through the problem until we received our rental U haul is amazing and took care of me while I moved my daughter to L. A.

Rating:

2.0

I called ahead of time before my original pickup time to notify the staff that instead of my original 6:45pm pickup, I would most likely need to do an after hour pickup. The gentleman on the phone was understanding and told me the process on how to pickup after hours. Fast forward to 6:25 (store closes at 7) and I get a phone call from the store saying I can’t pick up after hours because they have no place to park the truck. After finally negotiating and having to leave early from my prior obligations to avoid not getting the truck, I was able to walk in the door at 7:05 to pick up the truck (again, gentleman on the phone said it was fine and they’d stay a few minutes after closing to help). Upon arrival, the young lady behind the desk was rude and was visibly annoyed during the whole check out process. Once checkout was completed, I got the truck and went on with my move the next day (July 10th). The truck itself was clean, but the front end needs to seriously be checked out on it. Any small bump or divot in the road made me feel as if the truck was going to lose control (tons of play in the steering wheel and front end did not feel stiff whatsoever). I returned the uhaul the same afternoon, well before the time I reserved until. However after leaving the location, I noticed that I had left a set of my personal truck keys inside the U-Haul (potentially). I contacted the location at 7:22pm and they supposedly close at 8pm on Fridays. I spoke to a guy who put me on hold, stayed on hold until 8:15pm, and still not taken off hold. Hoping to try again in the morning, but guess I have a safer option of visiting the location. Disappointed in the service at this location, have used them many of times before with no issues. Disappointed in the truck driving quality. Overall, not a great experience with UHaul this go around.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very professional.

Rating:

4.0

The mileage allowance is very limited for a one-way rental. I had to pay extra for a detour due to road construction. Additionally, at check-in, the fuel tank was not full, but I did not receive a refund for returning it with a full tank.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Friendly and helpful staff

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

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Rating:

1.0

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Rating:

3.0

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Rating:

5.0

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Rating:

5.0

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Rating:

5.0

It was easy, convenient and staff was super accommodating

Rating:

3.0

Never went inside so don't know if it was clean. You need N/A for answers and/or Maybe.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

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Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Charged extra day rental when I dropped truck on Saturday evening and spoke to people on site had me drop keys in box. Charged for extra days rental and insurance. Bad communication and app up dates throughout entire process and left it with more gasoline than when I picked up. Not pleased

Rating:

5.0

Person working the rental desk was courteous and helpful.

Rating:

5.0

Everyone was extremely helpful and courteous!

Rating:

5.0

Everyone was perfectly helpful and courteous!

Rating:

3.0

The cargo area of our truck was not checked before releasing it to us and the cab was not clean.

Rating:

5.0

Great job - this was a last minute rental when another company cancelled my reservation. U-Haul rep called me on phone and coordinated a different size trailer based on availability. Pick up and hook up was smooth. Reps were friendly. Drop off was easy! Thank you UHaul!

Rating:

5.0

The location and the service there were fantastic, and I recommend. On the other hand, I'm not sure if I will ever use UHAUL again because I made a reservation at a place local a week from when I needed it, and then the day before get told it's not there anymore and that I would have to drive an hour out of my way to pick up a vehicle that charges money by the mile. Makes no sense to me. The website was also very hard to work through and wasn't clear on many things.

Rating:

5.0

Jesus helped us out and made sure everything worked out for us. Very impressed with his assistance and willingness to take care of us!

Rating:

3.0

Bad experience with Truck share. Wasn't able to pick up van when promised. It was an inconvenience. Had to call corporate to get my $ 50 refund due to employee not processing it like they stated they would.

Rating:

5.0

Maybe make a very concise and clear brochure or handout about the most important things ... location of the drop box for key return for instance....so that new users are not as confused. But overall very good hassle free economic service

Rating:

3.0

This location has improved their customer service over the last time or two that I have used this location. The inventory has also been improved.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

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Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very easy! Would recommend this location

Rating:

1.0

To Whom It May Concern, I am writing to formally express my dissatisfaction with the handling of my reservation at U-Haul Moving & Storage of Auburn (1301 Opelika Road, Auburn, Alabama) on June 10, 2026. The experience was unacceptable, unprofessional, and entirely avoidable. The day before my reservation, I had a confirmed reservation for a 10-foot one-way box truck to move my son from Auburn, Alabama to Atlanta, Georgia. Based on that reservation, I coordinated helpers, adjusted schedules, arranged the move, and drove approximately 2.5 hours from Dothan to Auburn for my scheduled 10:00 AM pickup. Upon arrival, I was informed that the truck assigned to my reservation had been pulled from service and was unavailable. The employee assisting me, Calvin, asked whether I had received a notification call the previous day advising me of an issue with my reservation. I informed him that I had not. He then researched the vehicle and discovered that the truck had reportedly been removed from service on May 16, nearly a month before my reservation date. This raises several serious concerns: If the truck had been unavailable since May 16, why was it still available for reservation? Why was inventory not updated to prevent customers from reserving equipment that did not exist? Why was I never contacted, despite being told customers are notified by approximately 5:00 to 6:00 PM the day before when equipment availability becomes an issue? Why did I have to discover the problem only after driving 2.5 hours to your facility? What is particularly troubling is that this was not a small neighborhood dealer or a third-party representative location. This occurred at U-Haul’s own Auburn facility. If inventory accuracy, reservation management, and customer communication cannot be properly maintained at a corporate U-Haul location, that reflects a significant operational failure. The situation continued to deteriorate from there. I was offered a larger one-way truck, which I was not comfortable driving through Atlanta traffic. I was then told I would need to travel to another city to obtain a truck, which would have further delayed a move that had already been carefully coordinated. Ultimately, the only reason the move was able to proceed at all was because I happened to drive a vehicle equipped with a trailer hitch. Had I driven my personal vehicle, which does not have a hitch, the move would have been impossible. I then attempted to switch to a 5x8 trailer, only to hear discussions indicating that trailer had already been reserved by another customer. Somehow the issue was ultimately resolved and I received a trailer, but by that point my confidence in the reservation system was nonexistent. To add insult to injury, while standing at the counter dealing with this situation, the payment terminal displayed the following message: “Did you know U-Haul guarantees your equipment will be available when and where it was promised to you?” I took a photograph of that screen and have attached it to this complaint. Unfortunately, my experience was the exact opposite of what U-Haul advertises. The only positive aspect of this experience was Calvin. He was professional, courteous, patient, and worked diligently to find a solution. My complaint is not directed at him. He was left trying to repair a situation created by failures elsewhere in U-Haul’s system. My complaint is directed at the failure of U-Haul’s reservation process, inventory management, and customer communication. I expect a prompt response and a meaningful resolution to this matter.

Rating:

5.0

Always a pleasure to rent a U-Haul (except the move part - LOL)! This particular location is truly fabulous. The staff is very friendly and helpful and they have many choices of extra items (box sizes, locks, etc.)!

Rating:

5.0

Nothing. All great

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Super easy to do online. Experience was seamless.

Rating:

5.0

This location is awesome! Probably best one I’ve ever used. The employees went above and beyond to help me out!! Can’t say enough about the quality of employees here.

Rating:

5.0

N/A

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Always knowledgeable, friendly staff.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Charged me $15.40 for fuel, 3 gallons, but I have photos of the fuel gauge at pick up and at drop off showing the EXACT same level. So who do you challenge, the person who estimated the level at pick up or the person who did it at drop off?

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service. They made sure everything was correct. And went above and beyond.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

There didn’t seem to be any kind of check-in process when we returned the equipment. When we picked it up we had to take pictures, etc. when we dropped it off they just said drop it in the parking lot and we’ll look it over and send you a receipt later.

Rating:

3.0

U-Haul did not have reserved equipment. Had to drive to another location and went over total mileage.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I wanted to rent a 4’ x 8’ cargo trailer. Sign above showed it was $14.95 a day Was told to scan my card at it was ~$40. Asked why found out they charged me for 2 days not one. Came up to over $20 asked about the $14.95. Gave all kinds of excuses that that was for a different trailer even though the $14.95 was ON THE 4’ X 8’ trailer sign. Finally just paid the ~$20. Took the trailer back the next day to drop off area said she would email me the receipt. After an hour of not receiving it called office. Said they would check and email it to me. After an hour had to call back and they sent me the email showing I returned the trailer but shows the time I dropped it off was an hour LATER than when I actually returned it.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I was extremely upset that I was FORCED to pay for 3 days rental when I just wanted it for 1 day. Yes it was a one way, but because I am. Deputy with the county I had a limited time to load very few items and transport to the destination and that only took 51/2 hours + 1 hr unloading. Then I was di e and the truck was returned before closing the same day. Yet I am still charged for all days. Very unhappy with the greediness of Uhaul

Rating:

5.0

This location gets 5 stars. The staff at this location was friendly and helpful. They helped our check in process be very smooth and answered all our questions. My experience in general gets a 3. They didn’t have the size of truck we ordered so they upgraded us. It took several calls to confirm we wouldn’t be charged for the more expensive truck. Also the larger truck ended up being pretty frustrating for packing & parking purposes. I wish they had called to ask and we probably would’ve asked for a smaller truck instead of a larger one.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Communicate when reserving that a local ID is needed to rent a pickup truck.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Thanks! The rental was available when I requested.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Good location. Return process was easy but it took 15m for me to get a hard copy of the receipt, even after I did all of the return steps on the app. Yes, I know I would get an email receipt but I think it reasonable to expect a paper copy quickly.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

This location was pretty great, but I originally booked my U-Haul for another location called 4th Street Station in Opelika, AL. Never received a call from them, even went by a few days prior and I seemed to be all set then the night before I receive a reservation confirmation with the new location. It’s my fault for not realizing it was a new location, so I showed up to my original one. but I feel like I should’ve been given a phone call at least to verify. The 4th street station needs a review

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

My reservation originally had me picking up at a different location. The app even had the other location listed on the day of pick up only to find that no one was at that location. Fortunately, I called U-Haul's 800-number and was told that my reservation was moved to this location. The U-Haul Moving and Storage of Auburn location was fine, but the app should have updated me on the change.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

first of all, I made reservations a month ahead of time my van was not there. I went to another location to get the van that location was closed then I had to come back and get the van they had reserved for somebody else then at that time I paid for everything that was necessary. I come return. The van put them out of the gas back in the van. I was overcharged for gas and then I was charged again for something different. They took another hundred and some dollars off my car that wasn’t even supposed to be taken off and now I’m waiting on a refund and no I would not do it again.

Rating:

1.0

They would lie about their policies Rates go up to 90 days and I had to return mine in the middle of having it for almost 60 day Now I’m being charged with late fees when it was returned on time

Rating:

4.0

Ensure the fuel tank is actually full. I only drove the truck 23 miles, and I put 2.5 gallons in the tank just before returning it. That should have been plenty to refill the tank, even if the truck’s fuel economy was only 10 miles per gallon. But when I saw the final receipt, I noticed I was charged for 2 more gallons (at $5.27/gallon), so that tells me the tank was not full when I got it. The fuel indicator looked to be close to the F but not all the way which I just assumed was because the indicator wouldn’t go that far. I don’t believe the truck would have consumed 4.5 gallons in a 23-mile trip. Anyway, I would suggest that the site ensure fuel tanks are totally full before releasing them to customers. And I’d encourage customers to take a photo of the fuel gauge before they drive away to begin their trip.

Rating:

2.0

Lines were long and place was understaffed for the volume of customers at the time. Employees were as accommodating as they could be but customers were getting frustrated. This could have been staffed knowing the volume of reservations

Rating:

3.0

Auburn is a small town with a big university Every year two times a year people are moving inand moving out It VERY predictable I was lucky I got my truck but three others were told they couldn’t get one even though they had reserved one months ago One gentleman was told he had to drive over an hour and back to Georgia to get his truck Why do this to people? You know every year there is an huge demand two times a year and you know the dates ??? You can plan and prepare ; this isn’t that hard to fix And why put those poor employees at U-Haul through this as well ? They are also in a hard spot Personally I would not work there or call in sick that week rather than go through what they went through Reliability is important U-Haul should prioritize it

Rating:

5.0

Overall I have always rented from them! I just love the sales people nice and friendly and I will rent from them Again!!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very nice staff. Easy check in

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

1.0

Tried to move me 60 miles away to pick up double size truck 24 hrs before I was scheduled to pick up reservation that I had for 1 1/2 months!!! Then changed my drop off location that I had reserved for 11/2 months and had to drive an extra 20 miles!!!

Rating:

5.0

Amazing customer service far beyond what is expected. Megan was a massive help in coordinating equipment usage and return, went above and beyond what I’m sure her job entails. Would recommend to anyone I know to utilize the Auburn location.

Rating:

5.0

Train the customer on how to lock and unlock the storage door. This is very important?!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

4.0

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Rating:

4.0

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Rating:

3.0

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Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.