Customer Reviews for U-Haul Moving & Storage of Auburn

6,233 reviews

1301 Opelika Rd   Auburn, AL 36830

(334) 887-3412

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 887-3412

1301 Opelika Rd
Auburn, AL 36830

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very helpful at the site and very friendly

Chris W. 
Rating:
5.0

They were friendly and open on a Sunday!!!

Herlinda C. 
Rating:
3.0

Truck was filthy. The cab smelled so bad I couldn't drive but about an hour before I had to stop. (Cigarette Smoke). The inside of the box and the ramp were covered in oil.

Klaudia W. 
Rating:
5.0

Our family was in a bind and needed a truck or trailer quickly. Megan went out of her way to get us one. I have rented from this location before, and Megan knows me by name, and is always so nice and friendly! I never write reviews, but the service and friendliness at this U-Haul location are so exceptional, I had to go a little out of my way to leave a review. 10 stars (out of 5)!

CHARLES I. 
Rating:
5.0

We had to wait a while because there was only one person working the desk. Otherwise, everything went very well.

JAMES B. 
Rating:
5.0

The truck did not have speakers. It had a radio but no speakers. That is ok for around town but not for a cross country road trip. You should tell customers this up front!

SAMUEL B. 
Rating:
5.0

The staff were all very nice, knowledgeable and made sure we had everything necessary to tackle our move. Very helpful!!!

Paul H. 
Rating:
5.0

Excellent customer service.

Jon B. 
Rating:
5.0

I don't know if it was a mistake on the part of the staff at this location or something wrong with the U-Haul system. I didn't look at the drop off location closely until I arrived in Wichita. They had me dropping the trailer off over 3 hours west of Wichita. I was able to call and change it but the regional manager was not the most pleasant person to work with and tried to convince me that it was my fault for having the wrong drop off location.

John M. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Great truck. Great customer service Will use again

Garey M. 
Rating:
4.0

Customer did not leave a comment.

Elgin B. 
Rating:
5.0

Prompt service. Thanks

Kyle J. 
Rating:
5.0

I was told that I would not be charged for additional mileage ..but I was very disappointed!! I would like a refund of the difference please

Ashley A. 
Rating:
1.0

Truck was dirty. The guy who checked me out (big white guy) was an intimidating bully. I would recommend to friends that they go anywhere BUT here.

ERIK S. 
Rating:
3.0

The location was busy and there was only one person working. He was helping another customer so I had to wait about 20 minutes for help. The first trailer he hooked up had lights that didn't work so he had to get another trailer. Just took too long.

Ronald R. 
Rating:
1.0

I spoke with manager already but I don't feel as if I was compensated for the time and money that it cost me due to the employee error

MONICA N. 
Rating:
5.0

Great support from staff!

Christian B. 
Rating:
1.0

Rented a flat bed car carrier. The ratchet come-alongs on the front were so rusted, I had to buy WD-40 to free them. Only 1 of the 4 chains had functioning rubber keepers and every tire was more than 20PSI below the recommended pressure. People working at that location were friendly and knew the reservation system, but had no clue about any of the equipment or it's functionality.

Scott H. 
Rating:
5.0

Great customer service!

bonney O. 
Rating:
5.0

Easy in and out. Friendly people

Steve O. 
Rating:
4.0

It would have been more helpful to have more instructions about how to use the hitch specifically. I wasn't sure if it had it's own parking brake for example, or the right way to put it on and off the hitch-ball.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

WenHsien L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The representatives were great

Damion B. 
Rating:
5.0

Customer did not leave a comment.

PaulMichael C. 
Rating:
5.0

Both of the workers on Thursday morning were super helpful and kind. Truly appreciated them

Taylor K. 
Rating:
5.0

Nothing

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Karessa M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Nothing, quick and excellent services provided. Friendly and courteous workers

Anthony K. 
Rating:
5.0

There's nothing to complain about I was agreed very nicely before before receiving the vehicle and afterwords

Christopher M. 
Rating:
5.0

Excellent and I can't say enough how you guys came through for me when I needed it. See the review also for the other vehicle please. Thank you!

Mike W. 
Rating:
5.0

Making sure that the customer gets the right vehicle and assuring them that they will get what is needed. I didn't have a problem but, was worried up until the day before due to my needs were to have a cargo van with AC for floral delivery. A box truck wouldn't work. I did send a message through the app a week prior but didn't get a response until the day before pick up. It would just be nice to be assured a little more in advance so if needed I could try to have a back up plan. The guys “Hunter” and I didn't catch the other fellas name were really nice and helpful. Especially compared to what I have had in the previous years. Great job!! And these gentlemen have made me a u haul customer again. Thank you

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Stop over booking and making reservations you can't uphold

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Porter W. 
Rating:
5.0

Staff was friendly and helpful at check in and checkout

John D. 
Rating:
5.0

Customer did not leave a comment.

Thomad S. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

All staff that I encountered were extremely polite and efficient!

jasmine O. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

RANDY T. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE R. 
Rating:
5.0

My agent went beyond the call of duty to make sure I had a well needed dolly! I certainly appreciated him for that!

Paul J. 
Rating:
5.0

I'm a fan of U-Haul on Opelika Road. Have used them for several services over the last year and they are always a delight!

Amanda S. 
Rating:
5.0

The women were great, I just had one issue with the gentleman who hooked up the trailer. But including him the staff was excellent.

ERIC T. 
Rating:
4.0

Customer did not leave a comment.

Samiko M. 
Rating:
2.0

Manager needs to have better customer service skills. Front desk personnel were kind and helpful over the phone, but when truck was turned in, manager complained over having to get in the truck to get to blankets. Truck was returned clean and blankets nicely folded.

Ana G. 
Rating:
5.0

This is my favorite place to rent a truck. I always have a great experience when visiting this location.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

randall M. 
Rating:
5.0

The 10ft truck i had drove badly. The constant jerking motion made my trip awful. The transmission felt like it was going out!.

Sarah M. 
Rating:
5.0

Hunter went above and beyond to answer all my questions and concerns. He took the time to make sure my move was going smoothly.

Richard S. 
Rating:
3.0

Dropped off after hours

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SCOTTIE W. 
Rating:
5.0

Staff are very knowledgeable, friendly and accommodating!

Keisha M. 
Rating:
5.0

Great friendly check-in! Appreciated in this current work environment….

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer service has always been great at this location. I have used them several times in the past year.

Lori C. 
Rating:
5.0

Everything was great the equipment was ready when I got there. the tank was full the hand truck was in place the blankets was in place. and it was a easy check in and checkout.

Larry S. 
Rating:
4.0

They were awesome at this location. I don't like the online reservations service, because they will act like the store had the appliance dolly but when I got to the store they didn't. It need to be better communication for online service to the actual store.

Daphanie E. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Hudson A. 
Rating:
5.0

I had a great experience with Uhaul as always perfect friendly and fast service

LISA T. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

HARVEY J. 
Rating:
4.0

Improve your app and website so that it works smoother and allows people to log in without issues.

michael B. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

The person at the counter (I think his name is Corey?) has excellent customer service and personality.

David J. 
Rating:
5.0

My cargo van was clean and really like a new vehicle. Excellent to transport my Trunk Show of Original At Clothing..

Margee R. 
Rating:
5.0

Great customer services

WENDY R. 
Rating:
4.0

Customer did not leave a comment.

EARLENA E. 
Rating:
5.0

Employee's A+++++++ Equipment A+++++++++ Thank you

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
4.0

At my arrival, the agent told me that I didn't have a reservation for April 11, 2022 which caused some stress. But thanks to another agent that was in store, I was able to get the van that I reserved.

Ellen R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Zach S. 
Rating:
5.0

Customer did not leave a comment.

Roman R. 
Rating:
5.0

Customer did not leave a comment.

Ivan J. 
Rating:
5.0

The drop off was quick and very easy.. wish I had this experience at the beginning. The guy that received the dolly was fast and pleasant.

Ben O. 
Rating:
5.0

Customer did not leave a comment.

Ernest G. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Everything was fine and service was fast and super easy, no improvements needed.

Shaniya B. 
Rating:
4.0

need a bigger parking lot so that a customer is sure to have a place to leave a car when renting a truck. Sometimes the spaces are taken when you arrive.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
1.0

The truck had major issues, there was problem with gas and acceleration and the check engine light was on. Two charges was deducted for no reason, $20 after hours fee and $20 equipment clean up. I returned the truck in the same condition as when I got it first. Poor experience overall. I will submit a google review as well.

Imran R. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

The trucks was wrecked the air conditioner didnt work and it leaked oil all over my driveway now I have 2 big ass oil spots im not pleased at all

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

The young man met me in the parking lot before i could even get out of the truck. He went over the final bill and explained everything.

Karl B. 
Rating:
5.0

Uhaul delivered

GORDON S. 
Rating:
5.0

Customer did not leave a comment.

SHARON N. 
Rating:
5.0

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

terry w.  |  First Impressions 
Rating:
3.0

Tough to get into with pods everywhere. Not the best lighting

JASON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca L.  |  First Impressions 
Rating:
5.0

Perfect place to store our daughters college stuff!

Christy P.  |  Overall Experience 
Rating:
4.0

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Joseph P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Ed S.  |  Overall Experience 
Rating:
5.0

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

SARAH W.  |  Overall Experience 
Rating:
5.0

Helpful clean accommodating and friendly

SARAH W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher N.  |  Overall Experience 
Rating:
5.0

Good

Lucy Z.  |  Overall Experience 
Rating:
5.0

Good as usual

Tavon S.  |  First Impressions 
Rating:
5.0

None

EDWARD M.  |  Overall Experience 
Rating:
5.0

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Laura B.  |  Overall Experience 
Rating:
5.0

Very helpful staff

THIRSTON P.  |  Overall Experience 
Rating:
5.0

Very helpful staff and had just the products we needed. Thank you!

brittany a.  |  Overall Experience 
Rating:
1.0

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

CURT S.  |  Reservation 
Rating:
4.0

Wait time was long

REBECCA G.  |  Overall Experience 
No reviews have been submitted for this location.

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