Customer Reviews for U-Haul Moving & Storage of Auburn

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Inside the vehicle was old and not the cleanest; it smelled like a fragrance was covering up a musty odor. The front end of this vehicle was in poor condition and felt unsafe driving it. We have rented trucks in the past and this truck was by far the worse one we have ever rented.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I was charged for protection even though I declined

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Quick, smooth and painless rental. Pleasant and competent staff.

Rating:

5.0

Very professional employees. I had experienced a difficult problem with a vehicle while traveling and they name through for us, great guys the both.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

I was quoted one price and charged something else and it was not rectified by the manager. Received very poor customer service

Rating:

5.0

The pick-up and return was fast and efficient and everybody did a wonderful job.

Rating:

5.0

Professional, Friendly and Helpful

Rating:

5.0

Nothing

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

The reason I would recommend them is due to the location being open on Sunday. The trailer was quite dirty with what looked like rust from a previous renter. Also the employees that attached the trailer to my truck allowed the tongue of the trailer to smash into my tailgate denting and scratching it. They were apologetic and kind but damage to my truck was done. I currently have a claim in waiting to hear back from U-Haul claims department (RepWest).

Rating:

5.0

The people that work here are great!

Rating:

1.0

I asked to change the actual gas and the gas on the receipt last Sunday and received confirmation. However, an additional amount of 15 gallons occurred after returning it. I asked for a problem, but it still remains the same. Never go.

Rating:

2.0

please get newer trucks

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Much easier to dop off than picking up.

Rating:

5.0

The Best

Rating:

5.0

Employee was beyond helpful.

Rating:

5.0

Rented there several times and they are always friendly and helpful.

Rating:

5.0

Got us in out quickly. Very friendly staff.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Making me go all over town to pick up my tow dolly and then having to go to other side of town makes it difficult and wastes my time.

Rating:

5.0

Easy and affordable

Rating:

1.0

My experience picking up the truck and trailer was a disaster. First, my confirmed pick up for 9am was rescheduled for 11am. Then, the pick up location was changed and no one found it necessary to inform me of that. I waited for 30 minutes on the phone at the original pick up location to find out it had been changed. When I arrived at the new location, the representative was rude. The truck was not cleaned when I picked it up. Moreover, the truck's radio was broken, the belts squealed the whole way on a 3 day drive, and the transmission felt like it was going to cease. Bad experience all around. Poor service, horrible coordination, faulty equipment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Love the extended hours of operation

Rating:

4.0

The Truck bed had screws and other items in it. Also I placed order for 24 Pads and asked when they pulled truck around that the pads were in there. However there were only 5 pads in the truck.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

All good

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Very angry workers due to app malfunctioning.

Rating:

3.0

Organize trailers where they are easier to pull away from the business.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Fix the sensor in the vehicle that told me constantly that the vehicle needed an oil change and that a tire had low air pressure (I was assured that neither was the case by the U-Haul staff).

Rating:

5.0

The customer service guy we dealt with was so so helpful. He did everything he could to help us with this move.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Be very specific about policies

Rating:

5.0

I just want to say that the U-Haul place in Auburn went above & beyond to make sure our ends were met!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The people here are courteous, friendly and very helpful. Not sure much could be changed to improve service. They are great!

Rating:

5.0

Both Megan and Brandon were great! Extremely helpful and made going into the store instead of using the online check it a lot faster and easier.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

mention cost, method and contact personnel with phone numbers for extending rental contract should the need arise.

Rating:

5.0

Always a great experience

Rating:

5.0

Helpful people here, good service

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

In the past few months, I have rented a truck at the 1301 Opelika Road store a couple of times. The people there are always very nice and helpful to me. This is the most stress-free place to rent a truck. This is where I would go to rent a truck in the future. They are open on Sunday so if you are doing things on the weekend this is very helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I am also contacting uhaul to seek a solution because I had a terrible experience and would never recommend U-Haul to a friend.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Exterior of the truck was a bit dirty. Interior was immaculate.

Rating:

4.0

Could have a little more space for returns if dropping off before they open. Also could leave trailer dollies to where customers can use to assist in getting trailers off vehicles and moving them closer in the returns line.

Rating:

1.0

I was charged an additional 60.00 for the return of the vehicle. The Ocoee store never asked me or said anything about milage nor did they explain that i would be a fee to drop it off after hours. I drove from Orlando to Alabama so if i was able to drop it off on Monday I don't believe that i should have been charged considering that my rental was due to be returned on Tuesday.. Never will I do business with U-haul again...

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

My original reservation was for a 20' Truck at Sun Self Storage on Shug Jordan. Tried to pickup my truck at 6AM when my reservation was scheduled and the app would not allow me to proceed. Tried calling support and was stuck in a 60 minute queue. Received a call back from the automated service to tell me I was first in the queue only to be hung up on. Put myself back in the 60 minute queue. In the meantime I waited until 9 when the recording said Sun Self would be open, but no one would ever answer. Called the location that ultimately rented me the truck only to be told that he didn't have any trucks at first and to call Nick at some number on the website. Never could find what he was talking about so I tried to call back and never could reach him. Tried to call and Opelika location that said was open per their Google listing and was met with a voicemail that was full. Never received a call back from the support queue so I called back and pushed the option to talk to reservations and was able to get ahold of someone that transferred me to the Scheduling Manager. When she transferred me the call was dropped again. Luckily, she texted me the phone number. The scheduling manager that answered was extremely rude and chomping on some kind of food the entire time and did just enough to push my reservation to the 1301 location for an available truck that the worker said he didn't have. So after it was all said and done, I received my truck close to noon. 6 hours after my scheduled reservation and was only given a $10 discount for this entire hassle. I have never had an issue with Uhaul in the past, but this was absolutely awful considering I had hired help that started on the clock at 6AM and had to compensate them for an extra 6 hours of time of sitting around waiting to try and get the situation handled. Absolutely atrocious experience.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Cup holder had sticky soda residue. The economy gauge never worked because the "check gas cap" warning illuminated 5 minutes into the rental. Gas cap was tight.

Rating:

5.0

Excellent customer service!

Rating:

5.0

I put the correct mileage in but it wouldn't go through keep saying I was entering the mileage lower than it was when I picked up

Rating:

5.0

This U-Haul Center was awesome. Very customer friendly. They had my trailer ready. They put it on my hitch quickly. I was in and out in 5 minutes. I would recommend this location for sure.

Rating:

1.0

My experience was horrible. I requested a Wetumpka, Al pick up with morning pick up. I made my reservation two weeks in advance. On day prior to pick up, I received text that pick up location was changed to Montgomery, Al at 4pm at a place called I Storage. I called when I received the text - waited an hour on hold- to confirm the new location/time was accurate. It was confirmed and followed by text email that said “confirmed and guaranteed”. This new locatiom was 50 minutes from my requested location! I showed up to IStorage at 3:30pm on day of pick up, and no one was there to rent the truck. I had to call your number multiple times, was transferred to 4 different people with lengthy wait times and also being repeatedly disconnected. After an hour of trying to call your number, being transferred from person to person with lengthy wait times in between and being disconnected several times, I spoke with Bri who initially said she couldn't help. We were disconnected and I called back and spoke with Bri again. She apologized and agreed to try to find another truck. The truck she found was another 50 miles away- but we took it. I had driven from Tupelo, MS with expectation that I would have a truck because I called to confirm and recieved that text that said “confirmed and guaranteed” Bri shared that others had this same experience that day and another family showed at this same location I was at looking to pick up a rental with no one there. I dont understand the incompetence of the scheduling process, nor do I believe you have any regard for the difficulty this caused. I do know this is not how a responsible business should be run. As a customer, I felt no regard from your company by any of your employees until I spoke to Bri on the second time.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing to improve already the Best

Rating:

5.0

Fix the after hours return system

Rating:

3.0

Staff was great. Truck had an ant infestation that I didn't notice until after leaving the site. Crawled on me the whole time I drove and got on my furniture and in my new apartment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Computers,shutting down because off,Main Frame.

Rating:

4.0

Tire pressure light was on when I picked up the truck. Driver side door had to be slammed multiple times before it would close correctly. Emergency brake release lever was half broken.

Rating:

5.0

The inside of the truck was very dirty and I have black smudges on all my upholstered furniture and mattress and box springs

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Very small parking lot. No place to park.

Rating:

5.0

The employees answered all my questions and we're super friendly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great place to rent a UHAUL, efficient from start to finish!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Need more help for the volume of customers.

Rating:

5.0

Helpful staff, but could use a few more staff to handle the number of customers.

Rating:

5.0

The staff in Auburn solved a VERY bad, stressful U-Haul rental experience on Saturday morning, September 4th. I can't thank the staff in Auburn enough.

Rating:

5.0

They're great!

Rating:

5.0

Customer did not leave a comment.