Customer Reviews for U-Haul Moving & Storage of Aurora

2,932 reviews

1282 N Lake St   Aurora, IL 60506
(Next to Mercy Hospital)

(630) 859-8780

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(630) 859-8780

1282 N Lake St
Aurora, IL 60506
(Next to Mercy Hospital)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast and made it easy

Mark W. 
Rating:
4.0

Great service and the hitch was installed earlier than expected. Skyler the tech did a great job. And was very helpful when I came back to get a smaller ball installed.

Kelan C. 
Rating:
5.0

Customer did not leave a comment.

Laurel S. 
Rating:
5.0

Customer did not leave a comment.

Nora R.  |  First Impressions 
Rating:
5.0

Bob did great, he was attentive and quick to service this rental. He was knowledgeable on the entire process and got me in and out quickly.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Felipe M. 
Rating:
5.0

Bob was very helpful and a real professional. Thanks

michael A. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Keyur P. 
Rating:
5.0

They are friendly clean equipment thank you

placido C. 
Rating:
5.0

I have used this location several times and l'm am pleased with the equipment and the people. If you want to improve service, always have at least two staff on duty all the time.

dennis P. 
Rating:
4.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Bob is the best. I screwed it all up and he helped me get it all fixed. Thank you so much!

Richard R. 
Rating:
5.0

Customer did not leave a comment.

SHARRON M. 
Rating:
1.0

Truck had a broken visor. That fell off while driving.

Timothy G. 
Rating:
5.0

The whole rental experience was easy and seamless. The staff was very helpful.

Jessica W. 
Rating:
3.0

the transmissions do not work as they should be, I had to accelerate too much for the speeds to revert

Wiliberto C. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

My experience was good!

sam M. 
Rating:
4.0

Didn't receive a return receipt. Had to call to verify order was updated to return (Received) status.

Jerry S. 
Rating:
2.0

Customer did not leave a comment.

sunita A. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

andrea D. 
Rating:
4.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Angela O. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The guy that was running the counter when I rented the truck was very helpful and pleasant. The owner checked us back in. He was great. Made the experience really good. I was impressed about how clean the trucks were.

Amanda Z. 
Rating:
5.0

Customer did not leave a comment.

Kihara G. 
Rating:
4.0

The two guys who helped me were really cool and nice about everything. The only issue I had was that I was not made aware of an "AFTER HOURS SERVICE FEE". When I was speaking with them about what time they close and if I can return it after, they said yes but never mentioned that if I chose an after hours return time I would be charged that fee. I also had an issue using the UHAUL self return website on my phone. My phone browser would not give me access to my location and I could not prove that I was at the UHAUL store.

Ryan N. 
Rating:
5.0

Staff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff

Gregory R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kevan M. 
Rating:
5.0

Friendly service from the moment I walked in and when I picked up my suv after Uhaul installed a hitch. Definitely recommend Uhaul on Lake st. In Aurora Illinois.

Alfonso G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

I will be happy to read as soon as I move in on Saturday

Marvin F.  |  First Impressions 
Rating:
5.0

Nathing all good Excelent 👍🏻

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Bob Hasty was super excellent & extremely helpful, as this was our first experience with U Haul. All companies should have an employee like Bob. If someone has a reservation time, they should ask the persons waiting in line if they have a time reservation so that person can go ahead of someone who is just a walk in.

ervin T. 
Rating:
2.0

Truck rented for 6 days. Service engine light came on after 200 mikes, dash lights didn't work at night, only high beam lights worked, turn signal didn't cancel automatically, drivers door leaked air and rain.

Troy L. 
Rating:
5.0

Bob was efficient and well coordinated at pick up time as well as at drop off. Quick and smooth transition.

Norma R. 
Rating:
5.0

everything went well for me no concerns

Randy A. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Bob Hasty was very nice

Eascual C. 
Rating:
3.0

Customer did not leave a comment.

troy G. 
Rating:
5.0

Very good customer service

Latquita H. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Excellent service. The man helping us was very friendly

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Really appreciated the helpfulness at every step with 3 different employees either on the phone or in person. Wonderful chat with the manager too.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The staff was friendly and helpful.

Deb C. 
Rating:
5.0

Customer did not leave a comment.

Carter S. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
4.0

Nothing, it was great

Ron C. 
Rating:
5.0

quick, well done and great service

Roberto I. 
Rating:
3.0

The actual installation work performed was great. The scheduling of the work was the opposite--the wrong date and time were entered into your system by the person making the entry. That's a simple mistake which I can understand. I was totally unimpressed however by UHaul refusing to take any ownership of another customer's problem. That customer had a reservation, but was told no vehicles were available and no further help was offered. No, that did not pertain to my hitch installation, but witnessing how everything unfolded for another customer did not make me want to rush back to UHaul for a future truck rental.

TIMOTHY G. 
Rating:
4.0

Should have told me to grab the bag of moving blankets . I just assumed they were on the truck

ALISON C. 
Rating:
5.0

The people at the location were very friendly and helpful.

Gerald I. 
Rating:
5.0

I pass for the tollway

JOSE G. 
Rating:
5.0

Rent from here often. Always a good experience

anita L. 
Rating:
5.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

The person I dealt with was very helpful. The whole process went well.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

leon S. 
Rating:
5.0

very fast

John G. 
Rating:
5.0

Customer did not leave a comment.

PAM C. 
Rating:
5.0

Customer did not leave a comment.

Stanely P. 
Rating:
5.0

Not much Bob checked it in and off I went!

clayton C. 
Rating:
5.0

Saturday Asst. Manager is always so calm and helpful though he is running the place on his most of the times we have been in. We have always had helpful service every time we have been in, which has been a lot lately.

Judith H. 
Rating:
5.0

Bob is the best! He always takes the time to walk you through important information and clearly has a passion for his work! Wish more companies had a "Bob"!!!

Steven B. 
Rating:
5.0

I left the key in the wrong box. I saw the 2 boxes with combos next to the door, I slipped the key in, that's when I saw the sign that the drop box was located somewhere else.

Dianne S. 
Rating:
1.0

The floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Great Customer service. Bob was a great help and very friendly.

chirstian G. 
Rating:
5.0

Customer did not leave a comment.

Lily R. 
Rating:
4.0

Customer did not leave a comment.

linda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Only one employee on site, and he needs a raise! David was extremely professional and clearly what made this location a pleasant experience.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Luis was awesome again I will be coming back again for service. Highly recommended

steven V. 
Rating:
5.0

This was a good experience. I had a motorcycle trailer for 5 days. The only nitpick thing I would have is that a couple of links on the safety chain had been worn over time likely from dragging on pavement during transport. When I noticed them they had come apart. I indicated this to the U-Haul attendant and while he was very nice and professional, he noted this damage. I was not charged, because I had insurance. But had I not had insurance I wonder if I would have been charged, even though this was not my fault. But again, this is a good location that always seems to have the equipment I need and they're very timely and professional. I would highly recommend them.

Mark D. 
Rating:
5.0

Bob was great got my truck I needed

angelo L. 
Rating:
5.0

Customer did not leave a comment.

Venkateswara K. 
Rating:
1.0

Rented newer equipment 2022 truck w/ trailer, truck had major failure while driving, called roadside, couldn't get anyone to me after 4.5 hrs, had to drive unsafe truck to destination limping along and unload before returning late. Had to burn more fuel because of the engine trouble and idling was forced to do. Roadside was to inform location of issue. Next I hear from them is a bill at FULL price, nobody checked in to see if I was okay, no phone call, not even an email, and no roadside. Had bought the insurance too, what a pathetic example of poor customer service. This location's Boss is Bob, in the beginning i thought he was all right. But, 11 years a vet has jaded him into thinking every event is someone trying to work an angle on him, screw over the business. Sorry Bob, this actually did happen. You didn't even bother, that says it all right there. Never again, I should contact the CEO and let him know how garbage that is. I was traveling at 55 on the freeway in busy traffic when this happened! I could have gotten into a huge accident. But no, go ahead and bill me. It's the only one you or your company will see from me again. I'd rather pay more at penske than be treated this way. But don't worry, i'm just a number to you, *beep* next! F-

Ryan K. 
Rating:
1.0

Blamed for damage there was no way I could have done

Annette F. 
Rating:
5.0

Bob and his team were awesome. Completely smooth transaction.

debbie W. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S. 
Rating:
5.0

He was pleasant, helpful and I would highly recommend this location.

Mary R. 
Rating:
2.0

It be nice to have more than one employee working Have to wait on them to to get service

James P. 
Rating:
5.0

Fix the entry driveway, the gravel in the repaired area is washing out.

George B. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

I use this location for all my rentals. Thank you

Devonyon A. 
Rating:
5.0

Very nice

ARMANDO E. 
Rating:
3.0

Better $$$ for miles we'll help

Armando E. 
Rating:
5.0

Guys there are nice and polite

ARMANDO E. 
Rating:
5.0

Need more people to work on busy days. One guy was only there and it was lined up 4 deep for the customers.

William S. 
Rating:
1.0

I have been using Uhaul for decades. I rented trucks and even have had a storage unit for many years with you. every time I have rented a truck, the employees will get the truck from the parking area and give it to you at a pickup spot in the lot. this location makes you go get the truck from where it is, even when they are so tight that it's very hard to pull out without someone to help you. I rented a 26' truck and was just given the keys to go find it. The truck was so tight, close to the other two trucks that I even had a hard time getting in. As I tried to wave at one of the employees, he pretended he didnt see me. the result was me hitting the mirror on the truck next to me and breaking it. to top it off, I was forced to pay $250 for the damage even when I took insurance on my truck.

Carmelo O. 
Rating:
3.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Customer Service was great. Bob H. was very nice.

William P. 
Rating:
5.0

Customer did not leave a comment.

Isabel V. 
Rating:
5.0

Have used this location several times. Always ready, clean, never an issue

anita L. 
Rating:
4.0

It was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.

Steven P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Melanie K. 
Rating:
1.0

Uhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.

SAMUEL F.  |  First Impressions 
Rating:
4.0

The manager David has impeccable management skills.

anne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory R.  |  Online Move In 
Rating:
5.0

The staff and help were very helpful and informative.

SANDRA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivonne v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jay J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nefretria F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matthew R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael O.  |  Overall Experience 
Rating:
1.0

Felt over charged, somehow.

Alfreda K.  |  Overall Experience 
Rating:
2.0

Average person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed

Jason R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

crystal w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenishia R.  |  Overall Experience 
Rating:
5.0

Good service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LQuantis W.  |  Overall Experience 
Rating:
4.0

The only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.

James W.  |  Overall Experience 
Rating:
5.0

Very reliable 👍

Bukola Adenkie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghann A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara K.  |  First Impressions 
Rating:
4.0

I thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.

GARRETT S.  |  Overall Experience 
Rating:
5.0

Nice experience

karamat S.  |  Overall Experience 
Rating:
5.0

Great customer service at the location in Aurora IL on lake street.

Nakisha B.  |  First Impressions 
Rating:
3.0

Took too long with there services in people on what they needed done

latasha M.  |  First Impressions 
Rating:
5.0

Very helpful.

amos b.  |  First Impressions 
Rating:
3.0

Needs work to find front desk it was a little sloppy

Jason C.  |  Overall Experience 
Rating:
5.0

Everyone there are GREAT!!!! 10🌟

PAULA F.  |  Reservation 
Rating:
5.0

Still waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.

pat b.  |  Reservation 
Rating:
3.0

There are no elevators for the upper floors, and the parking space near the move in door is very limited.

Rebecca P.  |  Overall Experience 
Rating:
4.0

I was happy whith this company ,If I had to do it again I would use u-haul again.

Chris I.  |  Overall Experience 
Rating:
3.0

This facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle

Andrea A.  |  Overall Experience 
Rating:
2.0

There are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.

Alexandra L.  |  Overall Experience 
Rating:
5.0

No problems

Mitch C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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