Customer Reviews for U-Haul Moving & Storage of Austintown

737 reviews

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The customer service Rep was very friendly, the truck was great.

Marlyce R. 
Rating:
3.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

Consavella N. 
Rating:
5.0

Nice friendly staff.

Bret M. 
Rating:
5.0

The only issue I had with my rental was needed to rent moving blankets but did not know how many I was going to need. I was advised I could take 4 and if unopened return and be refunded. I used 1 bag and 3 were unopened however the manager upon return said I could not get vredit back for them. This is completely ridiculous and a shame that as a business Uhaul would make this a practice.

Timothy H. 
Rating:
5.0

The moving company was not good. We canceled them and cannot get the refund. Done use anyone uhaul suggests. Scams

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alise J. 
Rating:
5.0

Customer did not leave a comment.

Debbie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
5.0

Very friendly and courteous staff!

David B. 
Rating:
5.0

The girl who checked me in was on it, efficient and knew what she was doing. Very professional and friendly.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
3.0

I was only allowed 5 hours with truck. So I had to Rush to get done. I thought uhaul was always 1 day rentals.

Charles B. 
Rating:
4.0

Had to wait an extra hour due to no availability but overall wasn't bad,Great service

James C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Pat W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!

MICHELLE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

The daily rate on trucks is great but the mileage charge is way out of line. Wanted to rent a truck for a day but with the mileage charge it would have only cost me less than $120 to rent it one way and for four days.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

ZIPPORAH C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank L. 
Rating:
3.0

stop adding on fees at the last minute and offer smoking vehicles

Daniel F. 
Rating:
5.0

Fast and friendly service and good price

robert W. 
Rating:
4.0

26' Truck is simply worm out. Should be retired.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Staff was courteous and attentive. The whole process was pleasant and smooth. Thanks

RANDALL W. 
Rating:
4.0

The three young ladies I dealt with were very pleasant to talk toand seemed very knowledgeable about what they were doing .picked up the trailer on10/20/20 and dropped off next day without a problem. Anne was very helpful explaining all the details to me about the different choices i had. Would highly recommend this location to rent from.Wish the owner Ashley much success. J.Jarman

Jeffrey J. 
Rating:
5.0

Bh

john J. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
2.0

your online check in is totally useless - they ask the same questions that I answered during the online check in, when i went to pick up the trailer - it does not save time and is totally useless and ridiculous

Lawrence S. 
Rating:
4.0

Lughts time-out when in unit which is dangerous. Could not get into unit during designated hours

KENDRA W.  |  Overall Experience 
Rating:
5.0

Pleasant experience. Easier and cheaper than I thought it would be. I'll be a return customer if I need to move things again.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Just want to say 😊 thanks

Benetta C.  |  Overall Experience 
Rating:
3.0

BALD REAR TIRES - NO INSIDE DOOR ON DRIVERS SIDE- DASH SHAKES & RATTLES ..... MUST PUT YOUR HAND TO STOP THE SHAKING

Jeffrey K. 
Rating:
1.0

Order the truck at one location was never told to pick it up at another location had a pay for extra miles

JACKIE D. 
Rating:
4.0

Make sure the vehicles are safe and in working order. Clean vehicles better. Previous renter chain smoked in the truck and my clothes still reek of smoke. Had a headache the whole time.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

Continue to meet the needs of each of your diverse customers.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O.  |  First Impressions 
Rating:
5.0

Ubox service was great and reasonably priced. Service was excellent every step of the way. The young woman who delivered and then picked up the box at destination was amazing!

Ryan H. 
Rating:
2.0

Don't charge me extra for other people booking issues

Kilan Y. 
Rating:
5.0

You all have great service i wouldn't change anything.

Valek M. 
Rating:
5.0

I did not get the name of the gentleman locking up and walking out, but he saw we were having an issue and got us checked out with his phone. That was above and beyond because he was off the clock. Thanks so much.

Ronda H. 
Rating:
5.0

freindly people great service

Raymond S. 
Rating:
2.0

The truck was acceptable with the exception of the hydro boost brake system needing fluid. It still works but is pretty loud. The main complaint is that again, they tried to charge me for more gas then I used. Luckily I remembered they did this last time and got me for $30. The fuel level that they record on the paperwork was higher than the actual fuel level in the truck. This time I took a picture of the gas gauge which most people probably don't do. I went 15 miles with the truck, put 5 gallons of fuel in it and they still said I didn't add fuel. That would be less than 3 miles per gallon. This is the third time they have played this game at this location. At this point I believe it is a scam and will be reporting it to the BBB and attorney generals office.

William S. 
Rating:
5.0

Just keep doing a good job, rented trailers two times in the last month both times were a good experience

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Judd R. 
Rating:
4.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Customer did not leave a comment.

Kristin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Service was great after I looked at the trailer I was going to rent I realized it was to small so they quickly switch me to a larger one

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Every thing was perfect 👍

Taushia W. 
Rating:
5.0

Truck wasnt clean, I wiped it out with Lysol wipes before I got in, the motor made noticeable squeals indicating a loose belt, occurred only upon acceleration and deceleration, not during ride once speed limit was reached or while idling at a stop.

John R. 
Rating:
1.0

9am, We was a half hr earlier, 2 Customers in front, only one Employee to serve, we need an Hour to get started. U Haul send us to wrong pick up, ordered in Warren OH had to pick up in Austintown OH.

Sylvia H. 
Rating:
5.0

Excellent staff very easy to work with was in an out renting and returning The manager should be very pleased with her employees there

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Don S.  |  First Impressions 
Rating:
5.0

have always used U-haul when moving and love everything about this great people friendly company!!!! Thanks...Rich

RICHARD M. 
Rating:
4.0

The Cargo Van,, check tires sensor was constantly on.

Karolyn K. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Keldon S. 
Rating:
1.0

Ive been using uhaul for years now and never had an experience like this time, I called and made arrangements for two 26 foot box trucks to use for a whole month and was told I had to pay no upfront costs, I called back the fallowing week and was told that I needed to pay $5,500 for the two trucks. I was supposed to get a call back that Thursday by traffic control but never did. That fallowing day I called traffic control and they told me that I was not able to pick up any trucks because I needed to set up an corporate account. I told all representatives that I needed the trucks that Monday so I was out of the trucks that I was told would be given to me. The day of returning the truck I had I was rushed to bring it back without asking if I needed it any longer and that it was going to be given out on a reservation. So I brought the truck back in the next morning like requested and was then told that I needed to return all items being used in order to be completely turn in, why wasn't I explained that prior or any of this misleading information.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Sedna G. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
1.0

I've used this location several times. The last few times have been less than desirable experiences. There's no corporate number to contact which you obviously know. It refers you back to the location. Ashley Miller (Mgr/franchise) is running scams. At first I thought mistakes happen but between gas scam and mileage scam I will no longer be returning here. I will drive out of my way to use another branch. I am considering a class action lawsuit against Uhaul because this is no longer a coincidence.

SALLY G. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everyone was very nice and I would use this location again

Geri L. 
Rating:
1.0

They have done nothing but lie to me fron the time i rented the vehicle. Horrible customer service. The General manager Ashley Miller was rude and ignorant. She and all her employees fed me nothing but lies.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

leroy H. 
Rating:
4.0

Customer did not leave a comment.

Ramona R. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Nothing. Ashely was super fast and helpful on check in. Easy experience. Easy ride.

Sandy Q. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

GREAT PERSONNEL TO WORK WITH

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
1.0

My husband and I had reserved a U-Haul and this location gave it away.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Felisha W. 
Rating:
2.0

I was charged for two hours of labor when it only took them one hour to install my wireless hitch. My car sat there for the first hour in the parking lot. I sat there and observed the whole time.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

Tabitha R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

NOTHING, EVERYONE IS VERY NICE AND HELPFUL. I AM A 64 YR.OLD WOMEN AND NOT USE TO DOING THESE THINGS. AND THEY HELPED ME SO MUCH.

CHERYL L. 
Rating:
5.0

I don't think you could have done any better job than you did. We are so glad we chose u haul, thank you

michael B. 
Rating:
5.0

Have no improvement advice everything was very good and your customer service was excellent the girl Anna that help me was extremely pleasant and helpful

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

The van I rented ran well but was dirty inside when I picked it up. Customer service at this location in Austintown was horrible. They would rather talk to each other when you come in than greet their customers and wait on them. They don't show you where your rental is or tell you anything about it. Also we paid for an appliance dolly and they forgot to give it to us. We left before they opened the next morning so we left without it and had to find a uhaul to rent another one where we were picking up our appliance.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

I would recommend this location, HOWEVER!!... For Management: please consider additional help for the after 3:00 shift, as numerous customers needed to wait for significant time in line. MOREOVER, upon my after-hours return, because your website refused to connect properly with the location services of my phone, I was unable to complete the return UNTIL WAITING ON HOLD FOR 35 MINUTES FOR SOMEONE TO FINALLY ANSWER MY CALL AND COMPLETE THE RETURN. PLEASE CONSIDER MAKING THE NECESSARY MODIFICATIONS TO YOUR RETURN SYSTEM TO HELP FUTURE CUSTOMERS AVOID THIS RETURN NIGHTMARE.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
4.0

The truck was a rattle trap. On the freeway it could not safely maintain speeds of 60 mph. The alignment was awful and the truck was very difficult to keep straight.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Very nice, clean and well maintained facility.

cristine h.  |  First Impressions 
Rating:
5.0

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

ILENE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosalina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
4.0

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Kathleen R.  |  First Impressions 
Rating:
5.0

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith Y.  |  First Impressions 
Rating:
5.0

Ashley was very helpful and did a wonderful job!

John B.  |  First Impressions 
Rating:
5.0

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quartecia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUDREY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  First Impressions 
Rating:
5.0

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE M.  |  First Impressions 
Rating:
5.0

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie r.  |  First Impressions 
No reviews have been submitted for this location.

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