Customer Reviews for U-Haul Moving & Storage of Austintown

878 reviews

4475-4477 Mahoning Ave   Austintown, OH 44515
(old KMart)

(330) 792-6710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 792-6710

4475-4477 Mahoning Ave
Austintown, OH 44515
(old KMart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Employees who can be found and want to be helpful. So little effort and so little help.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

sue D. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

nothing. excellent and professional service from Dustin

Connie P. 
Rating:
5.0

The young lady was extremely nice and knew her business. It was busy on return, but she checked me out with a smile on her face. Good business

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
2.0

Ordered from one location over 1 yr ago , had to go to 4 different locations

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
2.0

Our U-haul pick up time was at 1:30. We did everything online including providing credit card information, thinking this helps move things along at pick up. We stood in line for 45 minutes just to be told the card on file couldn't be used, whatever card is presented at the time of pick up is used. We were then told the gas tank was at 3/8 and once we were in it realized it was down to a 1/4 tank. The radio also didn't work which was not that huge of a deal but still. They also had us take it directly from under the canopy where the drop off is so I doubt anything was even inspected when it was dropped off. They just immediately sent it back out again. Thankfully our mileage proved that we should not have used that much gas and the guy said "he'd give us a break."

Mark A. 
Rating:
4.0

The first truck I was assigned had a check engine light on and the gas was about empty I wasn't very happy about that. I asked to exchange trucks and the second one was much better, it had at least a half of a tank this time.

Ally B. 
Rating:
5.0

Get more aggressive as customers walk in. Don't wait til customers get to your desk to say hello. Makes ya feel like they're doing you a favor,we're there to spend money.

Mark S. 
Rating:
5.0

Great service! Easy drop off process!!

Mason S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn B. 
Rating:
5.0

nothing at this time thanks

VERNON T. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
4.0

Location is good but I will NOT recommend I haul to anyone. Long (49 minute) hold time for reservation and crappy computer software system locations must access is inadequate and unreliable.

timothy C. 
Rating:
5.0

Don't change a thing !

marc B. 
Rating:
3.0

2 Things: 1.) Trailer should be replaced with a newer one as it was much more bumpy and jerky, the door very hard to roll open, and even the employee had a difficult time attaching it to my vehicle due to the old design of the tongue hitch. It also was very beat inside and out, still had the old fashion roll up door instead of the swing open doors, which not only limited the height inside the trailer and made us have to load our 5' cabinet on its side where it got scratched, as well as things shifted and got stuck on the door and we both hurt our fingers opening it. 2) Check in was frustrating as I had already taken a photo of my license, entered all of the info as to where I would be taking it, and my payment source- as that is what was suggested to make it a quick and easy pick up process, which it was not. They said they didn't have any of the info and I had to go thru it all again. Very frustrating. If the app doesn't work (as the employee claimed it never does for them) then please fix the dang app!!!

Karla W. 
Rating:
5.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

South very personable but very professional as well

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

Krista K. 
Rating:
5.0

These people at your austintown facility are easily the nicest i have ever dealt with ! Thanks

DEAN S. 
Rating:
3.0

Customer service girl was unavailable for 10 minutes need a bell to ring for service

Lynnese S. 
Rating:
1.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Better customer service and improve the service to customers with better communication about properly that they rent and return.

Curtis D. 
Rating:
4.0

I can not recommend Uhaul to a friend. Clearly the company has no concern of how dealers represent their name or treats customers.

Shannon H. 
Rating:
5.0

Awesome everyone working here was pleasant!! Would recommend over three other youngstown mahoning location downtown. They were so great here in Austintown!

Erin S. 
Rating:
5.0

Have more than 1 employee as we waited for 35 minutes to get to the counter and was added to our time rental which is stupid, was reserved for 4 hours gave us 3 not to happy about that

Tracie M. 
Rating:
5.0

Very satisfied! Great customer service! ,

Cheri C. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

The U-box and trailer were perfect for our needs. Both pickup trucks were clean and easy to drive. Customer service during pickup and return were EXCEPTIONAL!!!!!

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Millicent K. 
Rating:
5.0

Might consider little more help

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Kersey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie N. 
Rating:
5.0

Customer did not leave a comment.

Montez L.  |  First Impressions 
Rating:
2.0

Left front tire needed air Truck not parked in spot I was sent to. When I got to my destination I discovered packing blankets were not there.

PATRICIA L. 
Rating:
5.0

Have more dolly's available

Brittany B. 
Rating:
2.0

Guaranteed a dolly- didn't have any available after i had already paid

Mayson D. 
Rating:
4.0

Customer service was great 👍🏾

Lynnese S. 
Rating:
3.0

Customer did not leave a comment.

Tieranny L. 
Rating:
5.0

Customer did not leave a comment.

Gina H.  |  Overall Experience 
Rating:
4.0

I really liked the storage facility. It was clean and I could get in any time I wanted. I liked that I had to check in or the alarm would go off.

SUE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Jeff Y. 
Rating:
5.0

Thank you!

julie n.  |  Overall Experience 
Rating:
5.0

Really great customer service from uhaul people to movers

Joanne B. 
Rating:
4.0

I like that it was indoors and I could get into my storage without freezing in the winter.

Sue M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kay W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAUN R. 
Rating:
5.0

The young man that helped me was super helpful

Mark S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Service was outstanding.

Timothy G. 
Rating:
4.0

They are understaffed. I picked the trailer up at 7am and there was one employee that helped me. I took it back at 1230, and there was five people and again one employee.

David J. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
1.0

Customer did not leave a comment.

Shaunice M. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M M.  |  Overall Experience 
Rating:
5.0

Wish they still offered 1 month free

Sandra H.  |  First Impressions 
Rating:
4.0

We literally got 4miles to the gallon and when we said something, we were told, sorry, can't help u. Also the drivers side seat belt was only the inside,just metal, no plastic out side. Also in passenger side handel slot had a used band aid in it. Was kinda meet with rudness when start to tell them. We have used this location about 7 times in the last 3 months. This is the first time we have had this problem. I have dated photos of seat belt and used band aid. I will most likely never use this location again.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Jeff Y. 
Rating:
4.0

The trailer we rented served the purpose but it needs to be retired. The door is difficult to close and the rails are rusty

Jan G. 
Rating:
3.0

I will never use Uhaul again. I waited on the side of a driveway for 6 hours waiting for road side assistance. Had to call a different towing service.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

George F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Was double charged due to an employee error. That employee was fired but I was still forced to pay double what I should have payed. The manager was very rude and did not take accountability her poor employee choices

Kayli C. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Make sure everybody leaves with a smile everybody left laughing everybody enjoyed the company customer service was amazing

Takeisha B.  |  First Impressions 
Rating:
5.0

Everything was great

Gean S. 
Rating:
4.0

They were gonna charge me a gas fee. I told them I had rented a different truck 2 days in a row. They were looking at the gauge of the wrong truck, realized it when I showed them pics of the dash of each truck, and didn't charge a fee.

DALE L. 
Rating:
4.0

The truck was in my opinion pretty dirty. I submitted pictures of the dirt that seemed to be smeared all over the door panel along with the dash and big splatters of something on the inside of the windshield. Definitely the cleanliness of the truck would be my only complaint if I had one. Not really complaining about the cleanliness of the truck. I just think that it's an area that could definitely use some improvement as it effects presentation, first impressions, quality and most importantly with the dirty windshield, it affects the ability to see clearly, causing a safety concern.

PAUL R. 
Rating:
5.0

Great people working. Helpful, knowledgeable and friendly. An enjoyable experience.

Michael N. 
Rating:
4.0

Everything was fine, friendly, and efficient.

Moris J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

Everything went exactly as it was supposed to. Thanks

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Simone S. 
Rating:
5.0

Cyril always exceeds my expectations

jack D. 
Rating:
4.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia C. 
Rating:
5.0

Everything was excellent

Jamey J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Dasia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLEN M. 
Rating:
1.0

Customer did not leave a comment.

KHALED S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
3.0

Customer did not leave a comment.

Jai P. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
1.0

Nothing on this location just UHAUL should take better care of their customers

ashley J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Didn't have to wait at all, which is very important. The guy at the counter was very polite and quick. Best uhaul experience I've ever had. Most of my uhaul experiences on a Saturday morning are a disaster. Not this time!!!!!

Louis S. 
Rating:
1.0

?

WILFREDO P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

I used several Uhaul stores in a recent move. Uhaul Moving and Storage of Austintown was by far the best. They were very helpful and accommodating. I would highly recommend them.

Mark N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kailyn M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

The 2 employees I interacted with were amazing!!! By far the best customer service I have had any where in a couple of years. Great attitudes!!!

Donald E. 
Rating:
5.0

Nothing at this time

John B. 
Rating:
5.0

Customer did not leave a comment.

Adalberto R. 
Rating:
5.0

Streamline online process.

Ralph G. 
Rating:
5.0

Best friendly service I was in and out thank you for the usage of your nice truck

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Sonjia M. 
Rating:
5.0

Customer did not leave a comment.

Evette D.  |  Overall Experience 
Rating:
1.0

The pick up was good the drop off was horrible the young male workers where rude impatient and demanding

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I was in and out of check in and check out faster than expected.

Anton R. 
Rating:
5.0

Everything Went Smoothly... Thank You U-Haul For A Great Experience!!

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Marisol W.  |  Overall Experience 
Rating:
5.0

Excellent

JARED V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
4.0

The storage facility was excellent, Appreciated the security of it and the cleanliness. Only reason not rated excellent was upon arrival to the storage facility to pick up a truck we reserved we were told we had to go to another facility, I never received a text message that the facility for pick up was changed, Luckily the pick up facility was only 3 miles away. There was possibly a phone call but with all the spam calls received I don't answer calls that are not identified and no voice mail message was left. The truck was very clean and we were offered a discount to return it to another facility a few miles from our new home.

Elaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie D.  |  First Impressions 
Rating:
5.0

Very friendly staff, fast and efficient. The facilities were sooo clean and very well maintained!

MICHELLE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZIPPORAH C.  |  First Impressions 
Rating:
4.0

Lughts time-out when in unit which is dangerous. Could not get into unit during designated hours

KENDRA W.  |  Overall Experience 
Rating:
5.0

Just want to say 😊 thanks

Benetta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Don S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Just up set that you would not sign a vendor agreement to keep my business. Sometimes the larger corporate vision of servicing can be pushed aside due to company policies. Feel you did not go above and beyond to keep my business.

Todd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W.  |  First Impressions 
Rating:
4.0

I was overcharged on a truck rental when I moved out, I prepaid for 50 miles and only used 18 miles when I dropped the truck back off I was charged another 79.00$ and i am not sure why...

ROBERT H.  |  Overall Experience 
Rating:
5.0

Very nice, clean and well maintained facility.

cristine h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danetta F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
4.0

I rented tokens a vehicle in it and was not told on the website you could not actually use the vehicle with fuel in it. It was a corporate issue, others in the area you can pulling and out as you use the vehicle.

James W.  |  Overall Experience 
Rating:
5.0

You need more workers. One person working and 4 people waiting inline makes a long WAIT. I also rented some of the wheels carts for large items. I needed two. Walk with the girl to check every truck to get a second one. Could not find the second one. Tried to return the first one because it was no help with out the second one. Girl would not refund the money on the first one but did the second. That is crazy! I needed two not one. So I paid for something I never used because you didn't have two.

Joan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
5.0

The made my experience much better. When I picked up my u-haul they gave me the wrong truck and the truck they gave me had a homeless man sitting in it smoking. I had to sterilize the truck and it smelled really bad. There were ashes on the floor.

ILENE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosalina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramie B.  |  First Impressions 
Rating:
4.0

Someone should make sure there are carts at both entrances. We spent more time chasing them down. Also some moving devices (rectangles with wheels) for longer big items would be helpful. Large items are to heavy to carry through the building that don't fit on your small carts.

Joan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

The young lady that helped me, I think her name was Senna, was very professional and patient. She helped me cancel and rebook a trailer and took extra time to make sure I got what was needed. She should be a manager, she really knew what need to be done to get me what I needed.

Arthur B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alicia d.  |  Overall Experience 
Rating:
5.0

Staff was very professional. Outstanding.

Danny W.  |  Overall Experience 
Rating:
4.0

I do think your rental fees are higher than the competition in a smaller space. This is primary reason I would not recommend the storage service to others. I think your location is great and appreciated the use of carts to move our belongings.

Kathleen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny d.  |  Overall Experience 
Rating:
5.0

I rented a unit at the Austintowm Uhaul for about a year. The facility was always clean and bright. Easy access to my unit. Carts were readily available. The staff was friendly and professional. Thank you.

christine d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal F.  |  Overall Experience 
Rating:
5.0

First time using a storage facility. Very clean and impressed with the availability of carts to move items and the security for entering and exiting the building.

Elaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Y.  |  First Impressions 
Rating:
5.0

Ashley was very helpful and did a wonderful job!

John B.  |  First Impressions 
Rating:
4.0

The only complaint I have is the lights in the units automatically shut off too quickly and it's hard to get them to come back on.

Karen L.  |  Overall Experience 
Rating:
5.0

The employees are extremely helpful and polite. They represent your brand very well. If I was starting a business, I would love to have them working for me. Outstanding.

Mark S.  |  First Impressions 
Rating:
5.0

Overall, an excellent experience.

ANDREW Z.  |  Overall Experience 
Rating:
5.0

I loved renting from Uhaul! They are so convenient, it's as if they've thought of everything you need to store things as easily, safely and quickly as possible. The units I rent are on the temperature controlled side and it's warm in the winter and cool in the summer. I can sit in my unit and go through my items for hours without freezing/sweating to death...brilliant! The temperature control also keeps my fragile electronics from breaking. Win win. Did I mention they also have furniture dollies of varying sizes to help carry your things in the heated parking garage at no charge? Love it! Everyone I've had the pleasure of dealing with has been really kind and helpful.

Diana B.  |  Overall Experience 
Rating:
5.0

The young man at the desk was friendly, very helpful and patient !!

Theresa K.  |  First Impressions 
Rating:
5.0

The only part I didn't like was not happy with was I didn't receive a refund for not using a whole month after I paid for it. That is not right

Shirley V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
5.0

Great location with easy access. Gentleman who greeted me and took care of my business was very professional, patient, and thorough. Thank you for a good experience.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quartecia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY R.  |  First Impressions 
Rating:
5.0

Staff were very nice and helpful

loretta j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence M.  |  First Impressions 
Rating:
5.0

Anna and the team did an excellent job for my wife and me and getting our storage units for us.

Micah C.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing

Racheal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Ashley was very helpful and had everything taken care of very efficiently

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat H.  |  First Impressions 
Rating:
5.0

Ashley and William were excellent. Everything I ever needed they were there to help. Great clean buildings and trucks

carolyn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen W.  |  Overall Experience 
Rating:
5.0

I accomplished everything I needed to do, from shipping my furniture from another state , to this location.

Mary Lou A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  First Impressions 
Rating:
5.0

Was disappointed that I didn’t get prorated when I exited unit before the month was over.

Becky D.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was efficient, knowledgeable, friendly and very helpful.

JODIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

taylor c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantal J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE B.  |  First Impressions 
Rating:
5.0

I had a wonderful experience with this location and will be using it again in the fall. I used this to store my summer patio furniture. We currently also have a large storage unit at another facility and may be moving our things to this location.

Marcie F.  |  Overall Experience 
Rating:
5.0

Ashley was so nice, pleasant, and patient with me. This was a very stressful move for me as my husband has ALS and we are moving back to be near family. She was very helpful. Great place. Very clean

Carolyn M.  |  First Impressions 
Rating:
5.0

Everyone was so nice and professional there! Very helpful and knowledgeable! I have moved many times over the years and even moved from state to state and it has been a pleasant and enjoyable experience every time! I'm sure I'll be moving again sometime and won't hesitate to use U-Haul again!! A great company who takes care of their customers!

Pat M.  |  Overall Experience 
Rating:
5.0

Professional Customer Service! Very nice and helpful! Everything went well so far!

Pat M.  |  First Impressions 
Rating:
3.0

Even though my reservation wasn’t there when I got there the guy still find me a spot and was very nice. Disappointed that my total was different then what I was told on phone.

heather w.  |  First Impressions 
Rating:
5.0

Very nice facility. Load/unload area very convenient. Storage units were brand new.

Don S.  |  Overall Experience 
Rating:
5.0

The woman at the desk, I dont remember her name, was WONDERFUL

Kristi N.  |  First Impressions 
Rating:
5.0

The staff was friendly and polite. Will definitely be recommending Austintown U-Haul to friends and family

ashlie r.  |  First Impressions 
Rating:
5.0

UHAUL’S staff was exceptional & excellent with the help of my rental experience. Thank you, Melanie V.

melanie V.  |  First Impressions 
Rating:
5.0

Kelly was very knowledgeable and extremely helpful.

Becky D.  |  First Impressions 
Rating:
5.0

Thanks

joe b.  |  Overall Experience 
Rating:
5.0

Impressed with your operation and the help I received...

joe b.  |  First Impressions 
Rating:
5.0

Nice new facility. Convenient carts.

Christopher W.  |  First Impressions 
Rating:
5.0

Friendly and helpful

Evelyn C.  |  Overall Experience 
Rating:
4.0

Overall good. Some construction still going on however.

Don S.  |  First Impressions 
Rating:
4.0

This is a newer facility that is not yet finished but very well run.

thomas m.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Thank you again.

Diane H.  |  First Impressions 
Rating:
4.0

The facility is new so everything was neat and clean. The employees were very nice and friendly.

Achilles P.  |  First Impressions 
Rating:
5.0

Staff was five star all the way

BRIAN V.  |  Overall Experience 
Rating:
5.0

Great service and staff Rob and the staff were friendly knowledgeable and very helpful

thomas m.  |  First Impressions 
Rating:
5.0

Everyone was kind.

nathan t.  |  First Impressions 
Rating:
5.0

Great service, very helpful during an overwhelming vevent

BRIAN V.  |  First Impressions 
No reviews have been submitted for this location.

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