Great experience. Staff was very friendly and helpful.
Michael BCustomer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only 1 suggestion you should have more small trailer with ramps like 4’x6’ 🤗
MARLON iI've used this location twice recently for van rentals. Both times the workers at this location were extremely helpful and the vans were in great condition. I was considering trying a rental from home depot, but because of my experience here I am going to stick with Uhaul.
francesco a1)Pick up was a bit long. There was only one employee on duty to help everyone; people picking up, people dropping off, people buying packing supplies. Although he was working quickly and efficiently, he really needed some help. 2) Although the trailer was well maintained overall, the ratcheting straps used to secure the vehicle to the car were stiff and a bit difficult to operate. The ratchet portion needed some WD40/lubrication.
David GIt was good
Satnam BThe manager was very helpful, respectful, and made sure i was taken care of.
Kenneth RIt was great
ALEX CFirst time renting here. Your employee Carlos did a great job.
Harold RComputers were slow, took 1hr to get my already reserved trailer. Trailer came missing the wire to allow me to have working lights on trailer. Left the lot without working brake lights on trailer. Asked worker if I buy the extension, do I get reimbursed.... he said no..... so I had to spend 22 bucks to get the $40 rental working?? Doesn't make sense.
Andrew CThe trucks steering was horrible. As soon as you let go of the steering wheel the truck turned right and in general it was all over the road.
Michael THave them clean found a lot of screws and bolts on the parking lot that could have punctured my new tires
WAYNEM FRob was great! He was very helpful as he guided me flawlessly through the process. Overall, an excellent experience. Would recommend this facility to another.
Ronald VBe more upfront with the cost, the mileage charge is ridiculous!! A simple van avg cost should not be $250! Fo 2 days and less that 150 miles thats crazy sorry I won’t be doing this again!!
ANASTASI KNice ppl and fast attention
FABIANA FVery courteous people, thank you
JAVIER OThere was a sticker with the vehicle ID number placed on the dashboard in front of the instrument panel. It blocked the shifter settings (park, drive, reverse, neutral, etc.) At first, I thought the panel was broken, but I eventually found it. This is not a safe place to place this sticker. Also, the reverse camera was broken.
George RN/a
Jaclyn BBroke down
Ronald SEverything was good
JOSEPH AI had a great interaction with Carlos who was working that day. He was very helpful and kind.
NATANAELDALE YConvenient location. Quick and efficient service.
RANDY TI got the truck with 3/4 gas. And returned it with 3/4 gas. And still got charged almost $18 for gas. Rep put the wrong fuel level in the beginning and I didn’t realize. Other than that, it was a smooth process.
Francisco RVery helpful and friendly staff
ELIZABETHDIANA SSome of the totes were dirty
DENA MEverything was great. The guys at the station did an excellent job.
Carmine DA sign that tells you to park in front of store and drop box location if you drop off after hours
SOPHIA DI experienced Great customer service. He was polite. The process was swift
Imoniri ANot a thing in my opinion
Lawrence DThe gentleman that helped me with my trailer was excellent. Very informative, pleasant and helpful. I will be using this service regularly for next few months and I was very happy with my experience. Keep up the good work!
arthur kThe staff was very friendly and professional. Answered all my questions and enjoyed my experience renting with Uhaul. Highly recommended.
Paul Rhad a reservation for well over a week yet what I reserved was not there. Waited two extra hours because it was supposed to be there within that timeframe still never showed up so I had to be put in a bigger truck with crappy gas mileage and then was charge a refill fee when I had already put over $80 worth of gas in it which if I had the vehicle that I reserved would've been way more than enough because it would've gotten three times a mileage. I shouldn't have to pay because they couldn't honor their reservation.
Matthew ROverall great experience
rick fThe uhaul app wasn't generating otp to login and make a return. It would be great for the app to work well with no issues.
SALEEMUDDIN MUHaul changed the location for pickup at the last minute. Was very inconvenient since it increased my travel time, without explanation. In addition, I was told there'd be a dolly for move a heavy piece of furniture, the reason I rented the truck. There was no dolly, and I was told that there are never dollies available at that location but UHaul represents that there are anyway online. So I had to leave the furniture behind and have lost the opportunity to move it.
GREGORY MI would have liked to rent a dolly. There wasn't one available. The employee who assisted us was extremely pleasant.
Karen BEverything was great. No problems
Jaime BThe representative was friendly and extremely polite and helpful.
Andrew TThe attendant on Sunday (3/29/2026) was extremely helpful. I had left my Driver's License by accident, and he held it and gave it to me when I returned.
ALFRED LExcellent
Alejandro VThe staff at the Bethpage U-Haul professional, knowledgeable and Friendly. Great Staff.
VINCENT VBoth locations were helpful and curtious. I always treat it like my own car. Eat outside of it and sweep clean. Helpful for the heart and mind.
Steven PCan’t tell if location was clean and inviting. Drop off conducted outdoors
Steven WNothing
SALVATORER MThe whole experience was easy and convenient.The representative was a good guy with a great personality.
THOMAS Wexcellent service great staff we use this location all the time no others. a1 service we use u-haul all the time
geraldine cNothing
GIROLAMO SEverything went smooth as glass.
DANIEL TUhaul representative was very professional and courteous
SOPHIA DIn and out great
MATTHEW QEmployee was not great, was playing a video game when we came in, didn’t even know he was there at first, barley said 3 words to us, played the video game the whole time he was helping us, the pointed us to the truck and that was the end of it
Dominic Dfriendly and knowledgeable staff
Oscar Vstaff member male behind the desk was not helpful at all. He was disrespectful and was not eager to assist us. He gave us the key to the truck and told us to go look for it on the lot. We got to the truck and the battery was dead.
Noreen WBe consistent with what you tell customers. My estimated bill was $131 but I returned the vehicle 2 hours ahead of my return time. I was told by the rep that the bill would be $122 because I brought it back early plus put more gas in the truck than what I picked it up with. But when I checked my statement, they still charged me the full $131.
Mitchell HExcellent customer service today! Rented brand new & clean van. Convenient with absolutely no hiccups & no hassles at all. Very friendly staff that helped with a smooth transaction. I highly recommend to family & friends. Keep up the great work!
JOHN SThe manager was very courteous and the store was very clean
MILTON MThank you
KURT W