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Fredrik RCustomer Reviews for U-Haul Moving & Storage of Bethpage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Broke down
Ronald SEverything was good
JOSEPH AI had a great interaction with Carlos who was working that day. He was very helpful and kind.
NATANAELDALE YConvenient location. Quick and efficient service.
RANDY TI got the truck with 3/4 gas. And returned it with 3/4 gas. And still got charged almost $18 for gas. Rep put the wrong fuel level in the beginning and I didn’t realize. Other than that, it was a smooth process.
Francisco RVery helpful and friendly staff
ELIZABETHDIANA SSome of the totes were dirty
DENA MEverything was great. The guys at the station did an excellent job.
Carmine DA sign that tells you to park in front of store and drop box location if you drop off after hours
SOPHIA DI experienced Great customer service. He was polite. The process was swift
Imoniri ANot a thing in my opinion
Lawrence DThe gentleman that helped me with my trailer was excellent. Very informative, pleasant and helpful. I will be using this service regularly for next few months and I was very happy with my experience. Keep up the good work!
arthur kThe staff was very friendly and professional. Answered all my questions and enjoyed my experience renting with Uhaul. Highly recommended.
Paul Rhad a reservation for well over a week yet what I reserved was not there. Waited two extra hours because it was supposed to be there within that timeframe still never showed up so I had to be put in a bigger truck with crappy gas mileage and then was charge a refill fee when I had already put over $80 worth of gas in it which if I had the vehicle that I reserved would've been way more than enough because it would've gotten three times a mileage. I shouldn't have to pay because they couldn't honor their reservation.
Matthew ROverall great experience
rick fThe uhaul app wasn't generating otp to login and make a return. It would be great for the app to work well with no issues.
SALEEMUDDIN MUHaul changed the location for pickup at the last minute. Was very inconvenient since it increased my travel time, without explanation. In addition, I was told there'd be a dolly for move a heavy piece of furniture, the reason I rented the truck. There was no dolly, and I was told that there are never dollies available at that location but UHaul represents that there are anyway online. So I had to leave the furniture behind and have lost the opportunity to move it.
GREGORY MI would have liked to rent a dolly. There wasn't one available. The employee who assisted us was extremely pleasant.
Karen BEverything was great. No problems
Jaime BThe representative was friendly and extremely polite and helpful.
Andrew TThe attendant on Sunday (3/29/2026) was extremely helpful. I had left my Driver's License by accident, and he held it and gave it to me when I returned.
ALFRED LExcellent
Alejandro VThe staff at the Bethpage U-Haul professional, knowledgeable and Friendly. Great Staff.
VINCENT VBoth locations were helpful and curtious. I always treat it like my own car. Eat outside of it and sweep clean. Helpful for the heart and mind.
Steven PCan’t tell if location was clean and inviting. Drop off conducted outdoors
Steven WNothing
SALVATORER MThe whole experience was easy and convenient.The representative was a good guy with a great personality.
THOMAS Wexcellent service great staff we use this location all the time no others. a1 service we use u-haul all the time
geraldine cNothing
GIROLAMO SEverything went smooth as glass.
DANIEL TUhaul representative was very professional and courteous
SOPHIA DIn and out great
MATTHEW QEmployee was not great, was playing a video game when we came in, didn’t even know he was there at first, barley said 3 words to us, played the video game the whole time he was helping us, the pointed us to the truck and that was the end of it
Dominic Dfriendly and knowledgeable staff
Oscar Vstaff member male behind the desk was not helpful at all. He was disrespectful and was not eager to assist us. He gave us the key to the truck and told us to go look for it on the lot. We got to the truck and the battery was dead.
Noreen WBe consistent with what you tell customers. My estimated bill was $131 but I returned the vehicle 2 hours ahead of my return time. I was told by the rep that the bill would be $122 because I brought it back early plus put more gas in the truck than what I picked it up with. But when I checked my statement, they still charged me the full $131.
Mitchell HExcellent customer service today! Rented brand new & clean van. Convenient with absolutely no hiccups & no hassles at all. Very friendly staff that helped with a smooth transaction. I highly recommend to family & friends. Keep up the great work!
JOHN SThe manager was very courteous and the store was very clean
MILTON MThank you
KURT W5 star all the way c/s is always on point this is what keeps me coming back
JORGE LGreat service at this location, friendly staff and process was very quick and easy.
Alan FThe equipment was a car trailer. It is winter and salt was all over vehile. It was well maintained though and the hubs never got worm.
Kevin CIt was all super fast! The truck was very clean and well maintained! We also hired the third party move helpers and they were also great.
CHRISTOPHER EThe person on duty at the store was awesome
WILLIAM DThe employee was the best excellent
Mangel ZFast, easy transaction.
John gThe gentleman who help me was so kind and helpful, he made my experience a pleasant one which was extremely appreciated being that moving is never easy.
Alexa RRep was friendly and helpful
David CGreat location no issues as usual. Staff was quick and helpful
Peter SThat they took away $200 for not delivering it to the address that picked it up and I asked if there is no problem or if I have to pay something and they told me that I didn't have to pay anything else if I had known that they would take that money from me I would have taken it where I picked it up that I was only 30 minutes away that is not fair
EUDYS RVery good customer service and very accommodating!
LINDA DTransmission slipping in this truck, made driving somewhat difficult.
JOAN AEquipment in very bad condition
PINO GMy experience was great. Good customer service. In and out. I thought my truck came with a free hand truck.
LONDELL WThis feedback is dedicated especially to the manager who helped me.He went above and beyond to make sure that he kept in touch with me.And got me the trailer I needed in a timely, reasonable manner.All the staff should be like him
William DGreat customer service
KISSINGER RCompartir una taza de café y de ahí todo excelente, nos encantó su servicio
ALAN UBest personality
SAEEDR Athe employee that helped me ROB was very helpful. Knew his equipment and showed me how to install and breakdown. would definitely come back when i need a rental dor anything
CHRISTOPHER EThe equipment was clean but after driving it home and to my destination the morning after the transmission was slipping and @ one point it was jerking back & forth, very dangerous, luckily no one was behind me. I had to drive on my return trip home & return back to U-Haul extremely slow. I notified Robert Hairston of the mechanical issue and said it was unsafe for anyone to drive. I highly recommend this location, the service is always great. This is the first time I ever received a truck that had a mechanical issue.
JOAN A