Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

5.0

Thank You Uhaul Team.

Rating:

2.0

First of all, 40 minutes of waiting even with a reservation and mobile check-in. After reaching the counter, rep took 17 minutes to check us in which is absurd. Secondly, when I made a reservation I did not add additional coverage as my insurance already covers it, on the counter rep asked me twice and I specifically said "No" twice and after I ended my trip I got to know on my receipt that I have been charged for coverage. I've used U-haul before twice at a different locations and none of them were this bad

Rating:

5.0

A real smooth operation. Counter staff person recognized me as a previous customer. As I am approaching 80, she was very helpful in getting me through the digital jungle. Yard men were very helpful in coming and going. In and out was a breeze. And the bill was most affordable. Thanks U-Haul.

Rating:

5.0

Good service, excellent customer care 👍

Rating:

1.0

Very poor service. There’s always a long lineup, and only one employee at the front desk to assist everyone. What’s the point of booking in advance if customers still have to wait for hours? Completely defeats the purpose of an appointment system.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

1.0

Really not impressed yes perhaps 321 in office receiving contract. Then in lot actually hitch myself as near always and waited 15 minutes or so for the lad to take pictures then 355 left lot. There was unexpected traffic from fatal crash and was 330 when returned to lot. And yes unhitched and awaited attendants. So charging me two days is not correct and gauging. I fact now looking a previous rental had equipment issues picked up at 4 and returned before 5 limping back to lot as brother rented truck to do pick up. The attendant said the rental would be credited but it was not I have now realized. Please don’t offer credits or free bezzs as they don’t work up here had two and never been able to redeem. So please refund your over charge and the previous rental that your equipment damaged my vehicle and the trailer was unusable due to electrical break issue on trailer

Rating:

1.0

The equipment is always faulty and never works . Why you are retaining such worst equipment and harassing customers? Kindly put  customers in front of profit. The equipment i took  has issues with fan/ Heater , most of the dashboard equipment is either damaged or unable to use, the tow switch is always on by default. Not sure how many times we complain also the same shit heppens , time and time again

Rating:

4.0

Counter girl seemed disengaged and little hard to understand!

Rating:

4.0

Would have preferred to have option to return after hours at this location. But service was prompt. Staff were friendly and quick.

Rating:

5.0

Fast, reliable and economical for in town move

Rating:

5.0

Spent hours on the phone trying to book the trailer. 2 locations told me they would return my call. No one return my calls. Had to eventually book it on line. The trailer I booked was a 5’ x 9’ But it is only 4’ 3” wide inside the box.

Rating:

5.0

I book with but I didn't take dolly can u please help refund this amount thanks

Rating:

5.0

They are doing Amazing job

Rating:

3.0

Truck ride was very rough and unstable. Dash lights were on. Low tire pressure and service readings lite up. Ridiculous i think for someone who only had it for 90 mins.

Rating:

3.0

Took 45 minutes to get upto the check in counter because of the que. I did book online but since it was a trailer, I had no option to complete online check out.

Rating:

3.0

More people working the registers

Rating:

5.0

Keep doing what you’re doing! Service and equipment are great!

Rating:

5.0

The ordering and check in process was smooth. The staff was helpful, friendly and courteous. Good job to them

Rating:

1.0

Really bad customer service. The girl on the call doesn’t know how to speak! Very rude and arrogant, unprofessional. I feel regret why did i use uhaul rental service

Rating:

5.0

Five star service . The lady at the front counter has excellent customer service and the gentleman in the yard was very helpful to.

Rating:

4.0

The only problem with the site is that there is not enough marshalling area for people to drop off and pick up their trailers. It’s a bottleneck that is quite dangerous.

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

1.0

We had reserved the van an hour prior to the pick up but still we had to wait in line. For some reason, the attendant reentered our information in the database. The attendant said the truck is washed and ready for pick up. However, the interior of the truck was in the worst shape, I think it was not washed in weeks. Worst experience all together.

Rating:

1.0

Drove vehicle for one day. Was told I would get second day back if I returned it before the end of first day. Your employees lied to me.

Rating:

5.0

They very kind

Rating:

3.0

The only problem I see is it’s hard to start the engine if you wouldn’t step brake harder otherwise everything is good

Rating:

1.0

Stupid staff member ( girl)

Rating:

5.0

Awesome

Rating:

1.0

1. Horribly disorganized lot - simple directions to staff could change that 2 have a dedicated person outside to assist, multitasking (moving trucks AND helping people seems to be not even remotely mastered) 3. Have active working staff inside so the line up is never to the door - especially for people who need assistance and picked the VIRTUAL PICK UP yet have to go inside cause there’s no one outside to give the key

Rating:

5.0

All staff very cooperative & helpful.👍👍

Rating:

1.0

Maybe don’t lie to them? I got about 900 kms when I first booked because i was making a round trip to sudbury. I go in to pick up the truck and the representative tells me i only have 700kms for some reason, i didn’t argue much, thought i was misremembering but I when I went to back to return it, I somehow was only allowed 450kms and that didn’t make any sense to me. You guys wasted so much of my time and energy because you can’t set up the system properly. Its not entirely the store employee’s fault, apparently the system didn’t update my package or something. Please get some better programmers

Rating:

3.0

I returned the truck at night, so I had no interaction with the employees. I have no comments.

Rating:

5.0

The app was a little complicated but customer service was very helpful to correct the problem..

Rating:

1.0

everything was confusing and they cancelled my equipment at the last minute and gave it to their friends and claimed it was first come first serve even though i had a reservation

Rating:

5.0

All good

Rating:

1.0

No one was at the location while pickup. Everyone is looking for their vehicle. While i have reserved it before 3-4 days and then also i have to call customer care and too much wait time and their centres are closed on sundays. And i got my van after 1.5 hours of wait time. I got too late according to my schedule and paid full money which was not worth i think so .

Rating:

5.0

Staff is excellent

Rating:

1.0

This is the most poor location I experienced. I had my pick up at 4:45 pm but I had to wait for 2.5 hours at location because firstly there was no u haul van available then their assistance on call was taking too much time . Because of this , my moving was delayed . Worst experience ever.

Rating:

4.0

More customer points

Rating:

5.0

All Punjabi worker working there is very nice

Rating:

5.0

Nothing that I can said at the moment

Rating:

1.0

Get the trucks more up-to-date and do regular maintenance

Rating:

5.0

Excellent

Rating:

5.0

Staff very friendly and helpful

Rating:

4.0

When I first picked up the truck, it was wet from the inside and dirty. The ramp was completely covered in mud.

Rating:

3.0

Clean the van before next person. And have some outside to help find van

Rating:

1.0

This is the last time I rent U-Haul. My experience was very poor. 1- They did not honor the quote I had from my booking and charged me 3 times more. This could count as false advertising. I have saved the reservation total estimate versus what they charged me. 2- The van smelled like human urine. 3- They try to upsell me storage I don't need. Definitely not going back.

Rating:

5.0

thanks

Rating:

5.0

You people were good. Treat others like you treated me. It was nice cooperative helping.

Rating:

5.0

Ver very nice experience this time

Rating:

5.0

Best customer service

Rating:

5.0

All good service.

Rating:

4.0

The truck was shaking and was not working properly . The side mirror was broken. Gas levels should be full while renting

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.