Customer Reviews for U-Haul Moving & Storage of Brampton W

11,338 reviews

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAHMOUD AHMAD K. 
Rating:
5.0

Keep the same staff! Always helpful at the location i used

MARVIN S. 
Rating:
3.0

Customer did not leave a comment.

Baltej S. 
Rating:
5.0

The fuel and odometer was not accurate as per rental record and its quite an inconvenience to costumer like me because its my first time to discover about this prob maybe if they service the vihicke or drive for certain distance for whatever purpose have to update system before costumer will rent the vehicle

CESARAUSTRIA P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Not Sure

Rakeshkumar V. 
Rating:
5.0

Customer did not leave a comment.

Nishan S. 
Rating:
5.0

Amazing

Manpreet N. 
Rating:
2.0

Train their front desk employees much better in customer service. Slow service. Unhelpful

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Vernon P. 
Rating:
3.0

The vehicle's key was not found after 15 minutes search. Only then was another vehicle re-assigned.

Geza G. 
Rating:
2.0

Customer did not leave a comment.

Nuwallen C. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN Q. 
Rating:
5.0

Tell the customer about approximately gas / fuel average the vehicle hired so that they can fill the fuel tank accordingly and save time.

NACHHATTAR C. 
Rating:
5.0

Customer did not leave a comment.

Navdeep R. 
Rating:
1.0

The first truck I was provided was not turning on at the uhaul location. It took 30 minutes for the rep to find a new truck that was working. When I returned the vehicle I was told I did not fill up the tank to the initial gas level. I had to show the uhaul rep a photos that I took when I first picked up the vehicle to prove that the gas levels were 1/4 of a tank.

kanwaljit D. 
Rating:
4.0

Customer did not leave a comment.

Paramjit singh S. 
Rating:
5.0

Customer did not leave a comment.

UPUL J. 
Rating:
3.0

I don't know how old is the truck, the truck was really hard to use doesn't move well.

Chandrasekar V. 
Rating:
5.0

More employees at checkout to serve faster lineup on weekends

MOHAMMAD A. 
Rating:
5.0

Service was ultimate 10/10

Behram M. 
Rating:
1.0

The customer service over the phone needs a lot to improve how to manage customer request in case of critical need. Requested for couple of hours extension (paid for $19.95/day rate and avail for only 3 hours) and responded with $40 over charged for that. How rude it is, can't imagine!! And it is repeating incident. Once I overfilled the gas tank (worth of $25) by mistake and as a loyal old u haul customer I informed and asked for adjustment. Unfortunately it was not accepted. Anyway I have a feeling that U Haul doesn't care for it's customer. And it is a bitter truth !!

Ali Z. 
Rating:
5.0

Reservations dept totally messed up my reservation. They did not state drop off location and out me and my family in an extremely stressful bind due to not communicating full information. It was all worked out thanks to manager named Mavis who was kind enough to understand and correct the issue immediately.

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Dinesh B. 
Rating:
4.0

The truck's front bumper was being held together by some rope.

anthony H. 
Rating:
3.0

Hello, this is the first time I was not satisfied with the rental. I have mentioned it before the inside of the windshield is NOT clean. It has this film and it's annoying against the sun shining in and opposite cars lights at night. It is difficult to drive! Also, this time I was given a van with two lights appeared on the dashboard. Engine light and tire light. The tire required air so the attendant filled it. But the light was still on. I noticed there's a bulge in the tire and asked will it blow up? He said yes it could. What a relief? Seriously not!!! The engine light was still on and didn't want to take any chances. I said aren't you supposed to maintain these vehicles? Requested another vehicle because I did not feel safe. Very disappointed this time around. Thanks

Therese B. 
Rating:
1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

sagar K. 
Rating:
5.0

Nice staff

Anwar A. 
Rating:
1.0

The online process after hours is very poor and not that user friendly and we are in canada and we use km not milage

vijayabaskaran V. 
Rating:
4.0

Customer did not leave a comment.

malcon M. 
Rating:
4.0

More personnel on pick hours/ days for a quick service;

Carlos F. 
Rating:
3.0

Customer did not leave a comment.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

Jayson P. 
Rating:
5.0

Customer did not leave a comment.

Goran Z. 
Rating:
5.0

Customer did not leave a comment.

ARVINDER G. 
Rating:
3.0

Customer is charged if fuel is less than what it was when picked up…. BUT customer isn't credited if fuel Is more than when it was received, this is a one way street and with fuel prices being what they are and no way to accurately gauge how much to fill upon return , you err on the side of caution and overfill and end up easily loosing $20 unnecessarily. Either have all vehicles FULL or have a way to credit the customer for overfilling

neal S. 
Rating:
5.0

Amazing job

Manpreet N. 
Rating:
5.0

Customer did not leave a comment.

Shreya P. 
Rating:
3.0

Rate per km online at this location's website indicated $0.89 per km, I was charged $1.43 per km. The after hours return experience was a nightmare and took a very long time, the site couldn't recognize my location even though I had location services enabled. I had to call in to complete this, why bill me $20 for an after hours fee when I had all the admin work. Not happy with the overall charges and misleading cost information on their local website. Don't think I'll be renting from you in the future. Respectfully, Rui Belchior

Rui B. 
Rating:
5.0

Customer did not leave a comment.

Earl T. 
Rating:
5.0

Customer did not leave a comment.

NACHHATTAR C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

When I picked up the van it smelled like cow dung. I was agitated but I just drove with the windows down for 2 hours, it wasn't pleasant. Upon returning the vehicle (after filling gas) I was approached by a rude girl working in the parking lot with absolutely no etiquette or customer service. She said I need to pay for gas even though I showed her my receipt. I was charged for that, I went inside to complain and the girl at the front office just smirked at me. I will never rent a uhaul again.

Daljeet R. 
Rating:
1.0

trailer that was booked a week in advance was not available. Called at 7pm night before and left message when It was too late to make other arrangements. Nightmare !

Leonardo R. 
Rating:
5.0

This was the best experience I have ever had with renting a truck. Great customer service with straightforward instructions. Keep up the good work!

Harjot N. 
Rating:
1.0

My poor review had to do with my original reservation at 35 Van Kirk Drive Unit Number 17, Brampton. I chose the mobile option to obtain my van, but since the furniture dolly was not in the van, I was told to go into the store associated with that location, which was closed, even though it should have been open based on their own hours of operation. I then had to rebook my reservation at the 411 Main St N location. This wasted an hour of my time, and was not able to get a furniture dolly as there were none in stock. As I had little margin to get my move completed, this severely complicated my move. As a result, I doubt I will be using uhaul again, and will be using competitors when possible, such as home depot. To add insult to injury, I was charged over $90, where had I used home depot I would have spent closer to $50. You wasted my time and money. Extremely unprofessional

Piotr W. 
Rating:
5.0

Good

Navdeep K. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

rajan V. 
Rating:
4.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

jacky V. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Cherlene P. 
Rating:
4.0

I had no problem in picking the equipment , everything was on time

Surjeet J. 
Rating:
1.0

Charged extra for fuel while i returned the truck on same fuel level when i drove from the location even i have proof

Gurinder S. 
Rating:
5.0

Customer service is excellent

DAVIDO'SULLIVAN C. 
Rating:
5.0

Everything was amazing. Thank you so much. I would definitely recommend this location to a friend.

Yohannes B. 
Rating:
1.0

Persons in the yard responsible for hookup needs further training. Trailer came unhitched from the truck after loading. This cost many hours of unloading and reloading. Not to mention this could have been a serious safety factor had it come unhitched at speed. Will definitely look at different rental companies in the future, and will not be dealing with Brampton location again.

Kevin B. 
Rating:
5.0

Great service

Ali A. 
Rating:
2.0

Several problems. Check-in process takes way to long, and is a repeat of what I already did on line! Then the truck turned out to have an exhaust leak. Exchanged truck, then had to do the inspection process all over again. U-Haul is trying to make things more efficient by digitizing everything, but it's actually cumbersome! Took an hour to do everything and finally get on the road. A very painful experience indeed!

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Xavier L. 
Rating:
5.0

I rented a cargo van without a reservation and was in and out in 15 minutes. I had use of the van from noon and returned it by 7pm the same day. The charges were exactly what was estimated and stated what they would be--no hidden surprises--which was nice! I was extremely pleased with MY entire rental experience. The only improvement I would suggest is that U-haul provide the option of having a transponder installed in the vehicles, to be able to use the 407 hwy in Ontario WITHOUT the potential of hidden surprises afterwards. To avoid any hidden or surprise charges I avoided using the 407 altogether, which added an extra half hour of sitting in traffic.

marco T. 
Rating:
2.0

Hire friendly staff ... you staff seem to hate there jobs.

Paul K. 
Rating:
4.0

My biggest complaint is the truck I got was way too small I mean where the driver sits I could not move seat back any farther. My Stomach was pushed into the steering wheel it made for a hazardous ride

danny S. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Gurdeep singh S. 
Rating:
5.0

Customer did not leave a comment.

CAREYO B. 
Rating:
1.0

Customer did not leave a comment.

Mrik S. 
Rating:
3.0

Why offer mobile check in if I still have to stand in the line to check in? I wasted 20 minutes in line for a truck even though I had reserved online. Not a very efficient process to pick up a vehicle.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Flordeliza S. 
Rating:
4.0

Customer did not leave a comment.

Jashandeep H. 
Rating:
4.0

Customer did not leave a comment.

Oluwamayowa O. 
Rating:
5.0

Customer did not leave a comment.

Shehulkumar P. 
Rating:
2.0

super long line, what is the point if checking in online?

craig F. 
Rating:
5.0

The truck was old, rickety and shaking all over. Doubt the truck would pass roadworthiness test.

Peter K. 
Rating:
3.0

Wish the mobile check in was working properly so we didn't have to wait in long line ups

Elmar S. 
Rating:
5.0

Should continue to provide excellent services to their customers.

OLATUNJIALAMU O. 
Rating:
1.0

Upon waiting in line for 45 minutes, our SUV was smashed and dragged by a customer that rented one of your trucks. They decided to hit and then run after hitting and moving the suv approximately 5 feet. I guess he didn't feel the impact. Luckily your cameras did and will be used for insurance purposes. The young lady we dealt with in your yard was exemplary. I'm sorry I don't know her name but she was helpful, brought us inside to see the tape, and was empathetic to the fact that a customer hit our suv, knew it, and chose to leave. All in all not a great morning.

Tony A. 
Rating:
1.0

Customer did not leave a comment.

Sukhwinder S. 
Rating:
4.0

Great experience and I would definitely recommend to someone else

joshane B. 
Rating:
4.0

Customer did not leave a comment.

Roberta F. 
Rating:
5.0

Amazing experience. From pick up to drop. All staff were very kind and professional. This is definitely my future and only rental location.

Janice H. 
Rating:
4.0

Customer did not leave a comment.

Dayanand Vijay R M. 
Rating:
1.0

Booked auto transport trailer, offered only dolly trailer for same price, while it should be less more than half price, trip was 1550 kms, had no choice but to accept. It was 7 pm the employees want to go home. She was in a great hurry not willing to listen as I tried to indicate to assure auto transport trailer… her mistake unforgivable, deserve - - - -😡

Muhommed A. 
Rating:
4.0

Inside windshield / mirrors were dirty had to clean , wiped down the dash , maintenance of truck not up to par , sounded like the wheel bearing was going on the truck I had

Anthony G. 
Rating:
3.0

Vehicle should be cleaned before renting. I was sneezing for hours due to the amount of dog hair in the vehicle. The hair was visibly noticeable and even sat in the cupholders

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Maulik P. 
Rating:
5.0

Couldn't book a truck at store at 1pm due to “fully book for the rest of the day”. Stepped out, was able to book a truck on my phone, online, for a pick up at same location few hours later! All in all good experience.

Nouman A. 
Rating:
5.0

Customer did not leave a comment.

hritik S. 
Rating:
4.0

Improve your wait time

Abhi S. 
Rating:
5.0

Customer did not leave a comment.

Aman R. 
Rating:
3.0

Customer did not leave a comment.

vijendra P. 
Rating:
3.0

Customer did not leave a comment.

abhisheik M. 
Rating:
5.0

Customer did not leave a comment.

Elisha E. 
Rating:
5.0

UHAUL is da best

Gurbaj S. 
Rating:
4.0

Customer did not leave a comment.

Honey C. 
Rating:
5.0

Nothing all is well.

Rudy M. 
Rating:
1.0

The online check in process was horrible checked in and got email to get keys from the lock box on a vehicle meanwhile there was no vehicle provided. Had to wait in an hour line to get this resolved horrible experience

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Gurpreet S. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio G.  |  First Impressions 
Rating:
5.0

Awesome.

GALO V.  |  Overall Experience 
Rating:
2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

RANDYL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
1.0

I'll never again rent from here and I won't recommend it to my friends.

Chelsea O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JUDYA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arevazhagan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna T.  |  Overall Experience 
Rating:
4.0

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Viqar K.  |  Overall Experience 
Rating:
5.0

The front desk costumer service was awesome . Thanks Karam

karam a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSIE SWALE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bright A.  |  First Impressions 
Rating:
2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Overall Experience 
Rating:
4.0

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE H.  |  Overall Experience 
Rating:
2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIYANA SHELON H.  |  First Impressions 
Rating:
5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Overall Experience 
Rating:
5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Golda K.  |  Overall Experience 
Rating:
1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
4.0

Was a helpful storage space between moves

Elisabeth D.  |  Overall Experience 
Rating:
3.0

Overall ok

Cara B.  |  Overall Experience 
Rating:
4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Overall Experience 
Rating:
1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

sheik,fardhin,rizwan f.  |  First Impressions 
Rating:
5.0

Excellent friendly staff

atinder g.  |  Overall Experience 
Rating:
5.0

Great ladies working in the office. Would like to see it more multi cultural.

Joan A.  |  Overall Experience 
Rating:
4.0

ceiling not high enough

ronald l.  |  Reservation 
Rating:
3.0

None

terry, ann a.  |  Overall Experience 
Rating:
5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

raymond C.  |  Overall Experience 
Rating:
1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

SWANDJAJATI, SYLVIA T.  |  Reservation 
Rating:
3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

LynneMarie t.  |  Reservation 
Rating:
2.0

No attention to customer service

AREWINER P.  |  Reservation 
Rating:
4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

SUSAN F.  |  Overall Experience 
Rating:
3.0

Good

natasha m.  |  Overall Experience 
No reviews have been submitted for this location.

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