Customer Reviews for U-Haul Moving & Storage of Brampton W

11,488 reviews

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep providing satisfactory services to your customers.

OLATUNJIALAMU O. 
Rating:
5.0

I believe that you should have later hours for pick-up on Friday evenings.

bramalea G. 
Rating:
2.0

Waited at the front desk for the attendant for 15 mins this morning.

DAYNAANNE G. 
Rating:
3.0

Offer a reservation line as opposes to first come first serve. It took a long time to check in at the counter for the reservation.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Golden Jeeva D. 
Rating:
5.0

Customer did not leave a comment.

Nadeem A. 
Rating:
5.0

Overall the experience was good. With the app that they use to check the vehicles condition we did have to take many photos of the truck where there was already damage. I think they could have had their technicians update that info before a rental goes out to make it faster for the customer.

Krusztian S. 
Rating:
5.0

Fast check out. People were very efficient.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Anmol S. 
Rating:
4.0

Customer did not leave a comment.

Sushil S. 
Rating:
5.0

Over all good. Extended time opening is good. Thanks.

MANSOOR A. 
Rating:
5.0

Customer did not leave a comment.

Denay B. 
Rating:
1.0

Customer did not leave a comment.

alexander L. 
Rating:
3.0

Previous experiences at this location were horrible. Today everyone was so nice. New management?

Krista T. 
Rating:
5.0

Shorter wait time for rental

PATRICK S. 
Rating:
4.0

Customer did not leave a comment.

Charmane C.  |  Overall Experience 
Rating:
3.0

I had to drive for over an hour to pick up a vehicle that I reserved over a month in advance for. This was even though there is a U-Haul location within 5 min. from my home. U-Haul waited until the day before pick up to inform me of this. U-haul refused to have the vehicle transported to their location that would be convenient to me. I even had to pull a huge favour from a friend to drive me to the pick up location. You are asking for an opinion about the location. I am responding about the organization, the company as a whole. My experience was not a good one. My rentals should have been ready for pick up by me, as promised, at the location convenient to me. Not convenient for you. I reserved in plenty of time for you to make the necessary arrangements. I can understand that unfortunate things happen, but your organization did not even offer any meaningful compensation for my inconvenience. I do not know if your company is having employee or management problems, but based on my recent experience, I would not recommend U-haul to anyone.

bryan C. 
Rating:
1.0

I experienced very poor customer service,representatives were rude and treated me with no respect.The agent was argumentative and did not allow me to properly voice my concern.The personnel at this location need training in how to provide good Customer Service.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Ireneusz P. 
Rating:
3.0

The original pickup location was not open at the time we had scheduled the pickup. We had to scramble to find another location that had a truck available at that time. We wasted a lot of time and had to pay extra mileage as the location was further away from our home. The bill from the final location had a different startup mileage than the odometer (we took a picture of the odometer). It took a lot of time to get this corrected for our final bill.

Ken C. 
Rating:
4.0

Customer did not leave a comment.

Purvis M. 
Rating:
5.0

Customer did not leave a comment.

Jasjot S. 
Rating:
4.0

Easy, reliable and cost effective..

Fezal H. 
Rating:
5.0

Excellent location, storage, maintenance and staff

Sai Praveen Kuma J. 
Rating:
2.0

The uhaul was dirty from inside and had food left overs & dust all over.

Varun K. 
Rating:
2.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Thivakar V. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
3.0

The waiting line so long even I checked in on app but it is meaningless. Customer service needs to be more knowledgeable.

Raza S. 
Rating:
1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Jill B.  |  First Impressions 
Rating:
5.0

Above average service.

leroy A. 
Rating:
1.0

It took 2 hours to me to get the booked vehicle. I moved from BC to ON, and they were asking me the local Address proof (ON). How i can provide that? Even though I provided them valid BC Driving license. Then i call someone to help me out. I don't know why they were asking local address proof?

Talwinder S. 
Rating:
4.0

Customer did not leave a comment.

VictoriaRandall R. 
Rating:
4.0

Staff at reception should be cooperative & should have to clear the pile up customers in one go. I have observed some customers were not clear about their queries & again they have to wait for 20-25 minutes approximately. Thanks

jatindeep S. 
Rating:
4.0

Customer did not leave a comment.

harmeet S. 
Rating:
5.0

It's all good, but they need someone to be there to help out the customer's basic concerns specifically when customer is outside to take the equipment, as I experienced that could be more better with just a little effort, overall it's more than ok

Babar S. 
Rating:
5.0

Customer did not leave a comment.

nimrod R. 
Rating:
4.0

Customer did not leave a comment.

Hakeem B. 
Rating:
1.0

Please ask your counter staff to be patient and listen to the customer first. Poor service just because of lady sitting at the counter. She was not respectful at alI l. I was given vehicle with 20 % gas and I returned at 22% gas. I drove exactly 18.6 miles (30kms) and filled 10 litres gas before dropping it off to the store. I was being yelled by the counter lady saying it should have been 1/4 th. I showed kms driven and my Petro-Canada gas receipts of $20 but she didn't listen and started shouting at me and my friend. I won't recommend u-haul to my friends and family for sure. You lost 7 customers today. 0 star, shame on your customer service.

Abhijeet S. 
Rating:
5.0

Customer did not leave a comment.

GAGANDEEP S. 
Rating:
1.0

Hate this location. No one works here. All the Punjabi girls there are very rude and don't even bother to ask anything

Jagdeep J. 
Rating:
4.0

Customer did not leave a comment.

Adegboyega O. 
Rating:
5.0

Digital fuel gages along with analog for proper Gas fillup

Isagani M. 
Rating:
4.0

Ensure vehicles are checked before signed out. Our brake light was out.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

Stephen E. 
Rating:
4.0

Customer did not leave a comment.

Harjot singh W. 
Rating:
5.0

Customer did not leave a comment.

Arif M. 
Rating:
5.0

Customer did not leave a comment.

Farid R. 
Rating:
4.0

I wasn't expecting an extra $20 charge for extra hour drop off. I wanted to reutne by 8PM but on contract it said, until 7am next day. There was a big line up and the movers were waiting at our place for the truck. We had to pay the movers extra 2 hours…. Then I was charged $20 Extra. Everytbing adds up :(

Ayesha F. 
Rating:
5.0

Customer did not leave a comment.

Faizal S. 
Rating:
4.0

Customer did not leave a comment.

Paulo C. 
Rating:
5.0

Highly recommended

Gaurav N. 
Rating:
5.0

Keep up the good work

JOSEPHR D. 
Rating:
5.0

All good

Lilian O. 
Rating:
5.0

Customer did not leave a comment.

CHIA K. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Highly recommended

Gaurav N. 
Rating:
3.0

They had no clue where the wires from the hitch were located. Initially they told me that there was no wiring when clearly there was. I felt like the representative/mechanic was waiting for a tip.

Anca V. 
Rating:
4.0

Your service is all around great... I was very satisfied..

george B. 
Rating:
1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Robyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAMALAVASAN P. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
1.0

The gentleman that helped me to verify with my return was extremely rude. Need a lot of training on customer service and how to deal with people. He accused me of not putting gas in the vehicle. I drove all the way from Oakville and he said the gas was a little less. I had to explain to him 3 times that I put gas and offered to show him the receipt. I told him the gas is even more than what I pick it up. He repeatedly asked if I took picture. He was very rude and did not even say what he was doing. Kept looking at his phone all the time. After he said “you're done”. I've been to this location in the past and this is the first time I had this issue. Seems like dealing with people politely and being respectful is not priority here. Walked away feeling like I stole something from this gentleman. Anyways the gas was way above the line I picked it up at. Also the truck was parked on a small hill when I picked it up. Not sure if that throw off the reading. The associate did not give me a chance to explain. Very disappointed with this location. Seems their standard drop over the years. Proper training is needed.

Shawhad H. 
Rating:
3.0

Customer did not leave a comment.

Navneet K. 
Rating:
3.0

Customer did not leave a comment.

Navneet K. 
Rating:
5.0

Customer did not leave a comment.

ALBERTR J. 
Rating:
3.0

Price was far too high. But it got the job done.

Sohaib H. 
Rating:
5.0

Keep up the good work

Victor Y. 
Rating:
5.0

Customer did not leave a comment.

Constantin M. 
Rating:
5.0

Highly recommended

Gurparkash S. 
Rating:
1.0

The fuel tank was on empty when I my brother picked it up. We put 30 dollars in the tank and drove to Etobicoke and back, 60 km. They thought it was full, because they try and do that as their policy, but someone was not doing their job. Like it was my responsibility to ensure the truck was full. It was never mentioned. They charged me anyway, for a full tank of gas as well as a service charge. 79.00 for nothing and waiting on hold with head office for no help. They yelled at my brother and hung up on him when he said someone wasn't doing their job. She yelled at me and said we can never use U Haul again. I considered taking them to small claims court because I have a 30.00 receipt for gas for their truck but I don't have time, it is logical that we spent the 30 getting to Etobicoke and back cause we only went 60 km, and they know that. That is about how much one would spend on a trip like that, it is basic math, and I would win in small claims court. Plus if it was full, there would still be about 3/4 of a tank remaining. I look after my other brother who is suffering with cancer.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Milindkumar T. 
Rating:
5.0

Keep up the good work 👏

Bobby C. 
Rating:
5.0

No improvement necessary I always go back to uhaul for moving large items and or moving. Excellent service quick and efficient

Marilyn B. 
Rating:
5.0

drop off service provided by Ms. Priyanka was exceptional, friendly and informative. Three cheers to her!!!

nelson M. 
Rating:
2.0

Loaded up van and back door latch would not close . Had to unload as unable to secure back. When returned to the location and informed them of the faulty door , still was charged for the rental even though unable to use.

Dean H. 
Rating:
4.0

Customer did not leave a comment.

Nigel P. 
Rating:
5.0

Customer did not leave a comment.

Diego Q. 
Rating:
1.0

Poor customer service, I had a hard time return the equipment as the website wasn't displaying the return aspect. Called customer services three times and it was a hassle. Waited at the location for an hour trying. Yo get through to someone to help me return the equipment. Honestly. Very poor location where customer service is concerned.

YANIQUEAMOYA R. 
Rating:
3.0

I've been renting for a few years now and for some reason it seems to be going downhill. This is the second time the vehicle was not up to par. Had to refill the air in the tire a few times in this vechile. Previous vechile had the same issue but also had the engine light on. Anyway, I still recommend and use u-haul but needs to be more reliable prior to picking up. Again, said this several times, inside the windshield is dirty and needs to be cleaned with winded. Thank you.

Therese B. 
Rating:
5.0

Thanks for helping me out in my hard time.. keep it up.. highly recommended

satnam S. 
Rating:
5.0

Keep up rendering satisfactory services to customers.

OLATUNJIALAMU O. 
Rating:
5.0

Customer did not leave a comment.

Parthkumar P. 
Rating:
5.0

All I spoke to were awesome

Kevin M. 
Rating:
1.0

It was to hard for me.need internet and smart phone

paulos K. 
Rating:
1.0

Customer did not leave a comment.

nevin M. 
Rating:
4.0

Customer did not leave a comment.

Manish J. 
Rating:
2.0

Customer did not leave a comment.

Tina B. 
Rating:
3.0

Was not informed to return truck to outside agents and waited approx. 30 minutes in a long line, as only one representative was handling patrons, and then was informed to go to outside tent for returns.

Sonia A. 
Rating:
5.0

Excellent customer service Easiest part of the move.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

Divesh P. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
4.0

Customer did not leave a comment.

Hugo R. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

All Good

Sukhmeet S. 
Rating:
5.0

Customer did not leave a comment.

JOAO R. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO M. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kuldip N. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

It was a pleasure dealing with you

Vincent P. 
Rating:
3.0

We booked a 20ft uhaul over a month before we were moving the day before we moved I got a phone call saying I could only have a 15ft truck I could not get everything in the truck we had to beg and plead to get someone with a truck help us move the rest of our things people need to know that the Size if their truck is downsized sooner than the day before and maybe when we book the uhaul we should be warned that we might not get the size of the truck we are want that was an extra cost for me that I couldn't afford

NORMAN D. 
Rating:
5.0

Customer did not leave a comment.

Winsome W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ankur k.  |  Overall Experience 
Rating:
1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Laverne M.  |  Overall Experience 
Rating:
1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mauricio G.  |  First Impressions 
Rating:
5.0

Awesome.

GALO V.  |  Overall Experience 
Rating:
2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

RANDYL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
1.0

I'll never again rent from here and I won't recommend it to my friends.

Chelsea O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JUDYA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arevazhagan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna T.  |  Overall Experience 
Rating:
4.0

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Viqar K.  |  Overall Experience 
Rating:
5.0

The front desk costumer service was awesome . Thanks Karam

karam a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSIE SWALE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bright A.  |  First Impressions 
Rating:
2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Overall Experience 
Rating:
4.0

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE H.  |  Overall Experience 
Rating:
2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIYANA SHELON H.  |  First Impressions 
Rating:
5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Overall Experience 
Rating:
5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Golda K.  |  Overall Experience 
Rating:
1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
4.0

Was a helpful storage space between moves

Elisabeth D.  |  Overall Experience 
Rating:
3.0

Overall ok

Cara B.  |  Overall Experience 
Rating:
4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Overall Experience 
Rating:
1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

sheik,fardhin,rizwan f.  |  First Impressions 
Rating:
5.0

Excellent friendly staff

atinder g.  |  Overall Experience 
Rating:
5.0

Great ladies working in the office. Would like to see it more multi cultural.

Joan A.  |  Overall Experience 
Rating:
4.0

ceiling not high enough

ronald l.  |  Reservation 
Rating:
3.0

None

terry, ann a.  |  Overall Experience 
Rating:
5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

raymond C.  |  Overall Experience 
Rating:
1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

SWANDJAJATI, SYLVIA T.  |  Reservation 
Rating:
3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

LynneMarie t.  |  Reservation 
Rating:
2.0

No attention to customer service

AREWINER P.  |  Reservation 
Rating:
4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

SUSAN F.  |  Overall Experience 
Rating:
3.0

Good

natasha m.  |  Overall Experience 
No reviews have been submitted for this location.

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