Customer Reviews for U-Haul Moving & Storage of Brampton W

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brampton W

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Shaylen N.
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Customer did not leave a comment.

Melwyn C.
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Customer did not leave a comment.

Navjot S.
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Customer did not leave a comment.

Rick C.
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Everyone is always helpful to me and professional I watch the ladies at the counter refuse to rent a vehicle to a person because they was a strong of alcohol on him which was the right thing to do

Anmol G.
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Customer did not leave a comment.

Sushil R.
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The service was absolutely deplorable from the time I arrived until I left the store. The front counter-person was rude and responded to my questions in a curt manner. When it came time to pick up the trailer, I waited and waited and waited. Finally, one lot person, who was helping a customer, summoned the other lot person WHO WAS SITTING IN A U-HAUL VAN ON THE PHONE. The person, while walking slowly towards me continued to talk on the phone, in what appeared to sound like a personal conversation, finally connected the trailer to my truck - while still talking on the phone! This is the epitome or RUDENESS and poor service. I then asked him if I could get a trailer with a "barn style" door instead of a roll-up door only to be told "this is good" as he walked away. Frustrated, I left with the trailer. Of course, I was disappointed to find out the trailer leaked through the floor and caused some issues. I reported all of this to U-Haul customer service and of course, I never received the follow-up call as promised. I have rented from this location in the past and every experience over the years has resulted in disappointment and frustration. I truly hope management reads and takes action regarding this review. I this happened to me, then there must be 10 other customers that have not reported their experiences.

Paul B.
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Customer did not leave a comment.

PAWEL L.
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Customer did not leave a comment.

tracy G.
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The lady that opened the store was miserable Very grumpy. Very blunt. The lady that served me was nice. But the lady cleaning the trucks was super nice

Trisha F.
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Truck smelled bad. Could be cleaner inside. Parking lot is TIGHT. I completed the option for mobile check in, but still had to go inside the store and wait and review documentation. The process should be much faster if a customer takes the time to enter credit card, personal and licence information before he/she goes to a Uhaul location. Otherwise the staff was nice.

Michael M.
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Customer did not leave a comment.

baljit K.
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Firstly, get your staff to calm down and not yell at every customer. Secondly, your staff is here to help, not to be rude and misguide certain customers therefore, change the staff at this location or train them to be polite and not to misguide people. Thirdly, the truck was not cleaned and filled with random rotten fruit. With this COVID-19 situation, it should be mandatory for the staff to keep the truck as clean as possible with the least amount of filth in the truck.

sahil A.
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Quick and efficient

CHRIS S.
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Excellent service. thank you to that girl who served me she was so polite and professional

Abiodun A.
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Continue the good work

Richard A.
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Customer did not leave a comment.

Venkata Y.
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Excellent service

mandeep S.
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Customer did not leave a comment.

Bryan S.
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Customer did not leave a comment.

Colin C.
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During this virus outbreak, I was unsure of what was open, etc. Your staff on the help line and in person were reassuring and very professional.

DAVID S.
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instructions said key on lamp post where signpost or store signpost would be more correct

Donald H.
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Everything was excellent!

Andrew Y.
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Not steal from them The lady at the front desk told me I have 24 hours to return the car. I returned it at 11 pm and said will do checkout in the morning as I was tired thinking that was ok as what she told me. When I woke up at 7 am they hadn't wasted anytime and had charged me 22 dollars for checkout which is such a scam. I even called and told them what happened and they basically told me that it doesn't matter what the lady says and told me it's in the papers I have. I told them this is bullshit and I depended on what the lady said and she was wrong and to refund me just the 20 dollars. They said no. I had even overfilled the tank for them. Never again dealing with people like them don't appreciate their customers. You spend that much money you'd think they would have the courtesy but no just straight a-holes

Mohit K.
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The trucks in very bad shape they need alot of maintenance and alot of previous damages which can overcharge some customers

John H.
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The lady at 411 main St Brampton was excellent, very pleasant, efficient and very helpful. Very good experience.

Harjit P.
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Customer did not leave a comment.

Chris D.
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Staff was very polite and helpful

Alin B.
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I received instruction before renting that after hours checkout is being done through the website. After bringing the truck back and trying with 3 different phones to complete the after hours checkout I was unsucessful. Either the location was not working or the continue button would grey out. I then gave up as it was -12 outside and contacted customer service who advised that they will make a note. I was charged 22 dollars for conveniance fee... I tried to dispute it with the local Uhaul but they did not care and was very unprpfessional.

anthony B.
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Customer did not leave a comment.

Andrew R.
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the 2 ladies who helped me were amazing!! i will come to this location again!

Helen S.
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Great service as usual..

Ian U.
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Customer did not leave a comment.

Christopher C.
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Nothing

Andrew K.
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Girl at check in could be a little more friendlier and smile.

Kimberly B.
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Customer did not leave a comment.

BRENDAN E.
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Customer did not leave a comment.

Everett W.
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There should be wipe down of cash machine to prevent spread of covid 19

Eduard M.
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Customer did not leave a comment.

Eugenio C.
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Customer did not leave a comment.

PERNEL CHARLES R.
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Not very helpful. Wasn’t told that once I have a reservation at pickup I could not specify drop off location. Someone else was able to do the exact thing I was told couldn’t be done Problem with truck, spent over a hr being passed around and not very helpful. Would not recommend Uhaul, next time I’ll definitely choose discount trucks.

kirill I.
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Provide complimentary beer

BHAWANDEEP J.
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Don’t believe on u haul. Believe on ur self. I drop on time nd their website is slow. I drop the key nd they charge extra nd charge insurance extra. Im 101% dis-satisfied. But previous experience is good.

Praveen G.
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A self service kiosk to enter the request would be very helpful.

Travis C.
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Picking up trailer was good but returning trailer indent my wife in to get the paper work done and she got yell at and the person she was dealing with and attitude

David C.
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Customer did not leave a comment.

Megumi M.
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the movers were great! the storage container area has a bad odour and was disappointed that the only storage they had left was tiny...

Edgardo R.
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Customer did not leave a comment.

Joel L.
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Customer did not leave a comment.

Simon T.
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Very friendly and helpful staff. The only improvement I could suggest would be more customer parking.

Gerry D.
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The initial staff was very rude. She asked to take a picture of my husband’s driver’s license and I questioned her and her reply was very short and rude. I was very surprised because usually I’ve had a good experience.

Adesh R.
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Keep doing what you are doing currently I am very satisfied I will recommend this location to my brother end of this month

Jens P.
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We rented a pick up truck and car dolly. The pick up went smoothly however very slow service with no concern for time management. When we went to put the car in the dolly we noticed whoever used it before just tied a bunch of knots on the wheel fabric we spent over an hour trying to get it worked out to be able to SAFELY put the car on the dolly. We advised at drop off that this happened and the response we received was “your total will be etc”! No regard for the time we spent fixing something that should have been fixed when it was dropped off by your team! We don’t expect money back, however I expected some concern or anything for the trouble. Thankfully I had booked extra time for the rental because if I didn’t we would be stuck paying for another day. Unacceptable! When you take a product back ACTUALLY INSPECT IT! People pay a ton of money to use your a service and we expect that we can do so SAFELY!

Salvatore L.
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Customer did not leave a comment.

Khatchig H.
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The lady at the desk who helped me first time was miserable terrible service!

Mario C.
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Customer did not leave a comment.

Maher A.
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Customer did not leave a comment.

Junior B.
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Thanks so much for all your help, especially the Manager I believe she was at front desk! Best location I’ve ever dealt with by far!

Tyler W.
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Customer did not leave a comment.

BASSANIO S.
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Thanks to Rick from Customer Service. You're God sent.

MALIK NAEEM A.
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Customer did not leave a comment.

claire F.
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Customer did not leave a comment.

Gerios H.
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Customer did not leave a comment.

Karlis B.
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There was straw in the trailer I rented. I was forced to rent from a further relocation due to lack of supply, and was told I can't do a one-way rental to drop off locally.

Imtiaz A.
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Customer did not leave a comment.

IMRAN Y.
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needs more clean and nice like wind screen May God bless you and your company

Rui D.
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Customer did not leave a comment.

Sharon S.
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Customer did not leave a comment.

Gordon L.
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Stopped because US plate(Maryland) virtually unreadable.

Eric A.
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Customer did not leave a comment.

James H.
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Mobile pickup feature is complete garbage. Took me way longer than it probably would have to go inside. Was standing outside in cold for 30 mins while i went through the cumbersome process and waited to be "approved". I was approved and not told so was waiting even longer and kept running into errors with the app that made me have to restart. It then asked me for a contract number to continue which i didn't have. Overall was extremely frustrated with getting the truck. I was also called by a uhaul rep when i had gone over the estimated return time and she was very very rude. Very upset by my experience. Customers deserve better.

ROY S.
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Customer did not leave a comment.

Akmal Q.
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Truck was not clean. I had to clean all the mirrors myself. Inside was clean. Service light was on inside the dashboard. Rest was OK

Charles W.
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The check in process takes too long.

Daphne P.
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Customer did not leave a comment.

gordon K.
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It was a very rough start,as we were called 2 days before pickup, that a truck wasn't available , even tho it was booked 2 MONTHS IN ADVANCE. And to make it worse, Celeste ,in scheduling, was very UNCARING and hung up on my husband. But, all ended well.

Kanishk S.
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Customer did not leave a comment.

Manpreet S.
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Customer did not leave a comment.

Hitesh S.
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The front desk representative were really rude, but not only to me I could see other customers complaining the same thing. The person who gave us the equipment and returned the equipment was very nice.

ankush N.
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The girl who checked me in was very accommodating.The checkout guy was amazing. Thanks

GERARD K.
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Customer did not leave a comment.

Scott T.
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I was told that my reservation was overbooked Had to go to a different location to get a truck What’s the point of a reservation? Will not use uhaul again

Anthony F.
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Customer did not leave a comment.

Gaganpreet S.
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It took me like couple of hours to get the truck. Their payment system wasn’t working . Than I had to get the cash from ATM. Horrible experience.

Temitope L.
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Customer did not leave a comment.

Sudeep R.
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Customer did not leave a comment.

gurmukh P.
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Customer did not leave a comment.

thivakaran K.
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Customer did not leave a comment.

Kaizer Hussain P.
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Staff is lazy and rude. Only one positive and enthusiastic employee at this location by the name of Alex who was very helpful. Rest of staff is useless and I had the displeasure of dealing with them

PRABHDEEP R.
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Nice place to book trucks

Cynthia L.
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Customer did not leave a comment.

ryan S.
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Customer did not leave a comment.

Frank S.
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Customer did not leave a comment.

Rudy R.
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improve check in experience

Zachary Z.
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Customer did not leave a comment.

Victor F.
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Customer did not leave a comment.

Yaser M.
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Customer did not leave a comment.

George C.
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Keep up the good work.

Catherine L.
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Very nice customer service

Jacqueline D.
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Clarify what the penalties are for being late and not having gassed up. I got in a time crunch; but was very happy your receiving person was understanding and flexible. Also- it’a tricky to know what amt of gas to put in the tank: some kind of calculation tool would help. I was supposed to leave it at 3/4 tank and didnt know how large the tank was! I ended up over fuelling it before returning it. (Or do a full tank policy instead).

baljeet S.
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Customer did not leave a comment.

Elisabeth D. | Overall Experience |
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Was a helpful storage space between moves

Cara B. | Overall Experience |
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Overall ok

Abhinav K. | Overall Experience |
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A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

sheik,fardhin,rizwan f. | First Impressions |
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Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

atinder g. | Overall Experience |
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Excellent friendly staff

Joan A. | Overall Experience |
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Great ladies working in the office. Would like to see it more multi cultural.

ronald l. | Reservation |
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ceiling not high enough

terry, ann a. | Overall Experience |
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None

raymond C. | Overall Experience |
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We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

SWANDJAJATI, SYLVIA T. | Reservation |
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Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

LynneMarie t. | Reservation |
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I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

AREWINER P. | Reservation |
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No attention to customer service

SUSAN F. | Overall Experience |
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Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

natasha m. | Overall Experience |
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Good

No reviews have been submitted for this location.

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