Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

1.0

To improve the experience for future customers, I would recommend better communication regarding unit availability, confirming upgrades in writing, improving organization on busy moving days, and ensuring staff are trained to handle concerns professionally. Additionally, having a manager available and offering alternative solutions when issues arise would go a long way in improving customer satisfaction.

Rating:

5.0

They are all very nice people service excellent

Rating:

4.0

There was some stuff left inside vehicle prior to me using it, water bottles rags etc in the cab. Otherwise vehicle served its purpose. Driver door didn’t close well, and Radio volume didn’t work,

Rating:

1.0

When i booked the uhaul the lady on the front desk told me I can drive 98 Km but when i went to return the uhaul i was asked to pay extra because i drove over my limit. On the contract it was mentioned I can only drive 38 miles. The lady on the front desk confirmed me twice that I can drive 98Km. They lied to me.

Rating:

3.0

The guy at booth to give the truck to us, he gave us a faulty vehicle tire needs service light waa on and he still wanted us to take the faulty truck. EXTREMELY POOR maintenance of vehicles. Thia location wanted to give problem vehicle for rental that can cause accidents Indore driving a faulty vehicle on the roadways, inside the building needs to be cleaned up they were sweeping with a broom as we were waiting in line to be served, dusty and unhygienic. Poor maintenance of business area

Rating:

5.0

The truck cab was dirty, and wished there were a few more customer parking spots. however the lot attendants were helpul and friendly even though i did online pickup and dropoff.

Rating:

1.0

I was overcharged for the rental. System was down when I returned. Someone else rented after me and I was charged for their km

Rating:

5.0

Very good and clean equipment Also good experience with staff and help me to much

Rating:

4.0

Problem with opening the back door very tight

Rating:

5.0

It was best service

Rating:

1.0

Unit hasn’t been cleaned, defrost and heat button broken,windshield wipers broken,inside box leaking water in a raining day my contents get wet, I’m not asking nothing for free ,you company charge for my usage. Close the location!!!! Garbage units . You can call me anytime I’ll be happy to provide proof. Change management.

Rating:

5.0

No hassle, just seamless experience I’ll recommend 💯💯💯

Rating:

3.0

No comment!

Rating:

2.0

Because the thing is i got a charged for fuel as i already fueled up the tank of truck and i got charged for that why?

Rating:

2.0

Gave me a truck with low tire pressure and was told to line back up to get another.

Rating:

3.0

I didn’t get my refund of 34$ even though I returned U-haul 27 Hours ago

Rating:

5.0

Very good staff. Pick up was easy.

Rating:

5.0

Good services

Rating:

5.0

I had a great experience with U-Haul. The booking process was quick and easy, and the vehicle was clean and well-maintained. The staff was friendly, helpful, and explained everything clearly, which made the whole rental process smooth and stress-free.

Rating:

3.0

Ensure trailers with faulty and broken electrical be repaired before customer rental.

Rating:

3.0

I booked my Van a week in advance, when I arrived to pickup my vehicle, they no longer had what I reserved available and ended up having to take a 10ft truck. I was extremely disappointed as it was larger than what I needed.

Rating:

5.0

Great service

Rating:

1.0

The staff do not communicate effectively and lack basic knowledge of the product they are selling.

Rating:

5.0

Very good point experience

Rating:

4.0

Clean vehicule

Rating:

5.0

I picked up third time from this location always low sign of fuel have to fill the gas first

Rating:

4.0

I by accident put too much gas in the vehicle when returning it, last time I did it, same location it was credited back to me. This time they didn't. In these hard times, I don't appreciate that so rhia wasn't one of my better experiences with uhaul

Rating:

5.0

The Agent name Param Singhbis very much helpful , do things quickly , very knowledgeable person . Happy to see hard working people in the uhaul

Rating:

5.0

Nothing… great service

Rating:

4.0

The only thing I had an issue with was the app. I tried to get movers book an appointment and no response and no body came. I had to load the truck by myself.

Rating:

4.0

The staffs were disorganized, when it came to the pickup of the van and collecting of keys! Barely any assistance and when asked the workers reacted clueless as to what is suppose to be done.

Rating:

1.0

People very unfriendly Equipment had maintenance issues and was filthy

Rating:

1.0

There was change in pick up location was not informed by email (preferred method).when talk to the manager,she told to give 25 dollars refund that will be processed in two weekd but its been more than 2 weeks there's not even a refund of single dollar Totally disappointed Will not use u-haul in future.

Rating:

1.0

When you give an address for drop off, dont change it when I get there and tell me its my fault ffs. The only professional I talked to from the whole company was in parry sound. The rest of this company needs a mass rehireing. At least get rid of the people too lazy to fix the issue. Uhaul owes me $30 dollars cad and the interest is $20 a day, tomorrow you will owe me 50 dollars.

Rating:

5.0

Originally i reserved u Haul from this 4-49 Kennedy Rd S Brampton ON L6W 4P4 Canada But they Guy was so rude he refused me to get the truck stating i have dont have license i told him my friend will be driving and we showed his valid G license. He could have politely said that no only yours will work which is not the case by the way i have booked earlier and no one said nothing. He thre my card and rudely said i dont care i will get my money whether i give you U Haul Or no . Thy i called customer service and thy switch me to this location 411 Main street thy were amazing quick. And fast we showed ID and inspection done and we were on our way .

Rating:

4.0

Everything was good. Good customer service.

Rating:

5.0

Beautiful ..

Rating:

4.0

No place to park truck when returning.

Rating:

5.0

The vehicle must be already for pickup

Rating:

5.0

I spoke to the yard guy at the time of returning the truck and explained him the situation. The Truck was unsafe to drive and kept swinging due to the steering alignment being completely out. I have rented many trucks in the past, but this experience was horrible. Please repair and or remove such trucks from your line up.

Rating:

5.0

Perfect

Rating:

3.0

Equipment needs servicing. Back haul door was almost impossible to close. The ramp would not click up. The employees in the yard were far from friendly

Rating:

4.0

Would be 4 star but the parking lot is a bit of a mess. Also staff could be a little friendlier.

Rating:

1.0

Communicational skills were very weak. Response time slow. Lazy workers.

Rating:

1.0

Please Clean your van since its super dirty and make sure your washer fluid is filled, we almost got an accident because of the dirty windshield, using the wiper without water makes even worst!

Rating:

3.0

The returning of the equipment after hours is very confusing and time consuming

Rating:

5.0

Thanks. I appreciate the help if the employee af Uhaul main street Brampton

Rating:

4.0

Just an FYI. There was no place for me to park my car. I had to leave it across the street.

Rating:

5.0

Thank you , Thank you and Thank you you ,made my day

Rating:

5.0

Stop yelling at customers. Treat customers well

Rating:

1.0

Very bad experience for drop off, i would never choose u haul i was waiting for an hour just to park and drop off my vehicle i had early morning job next day and i was out side of this location at 1:00am

Rating:

4.0

Pretty busy but employees really helpful

Rating:

5.0

You don’t have to do nothing you guys are the best

Rating:

4.0

The tires of the vehicle I rented seemed to worn out. I was loosing traction even on little fluffy snow.

Rating:

4.0

Staff was nice, I find your check in system is very slow I think you should update your software to make it more simple and smooth at check-in.

Rating:

3.0

Too much waiting over there

Rating:

1.0

very expensive. I thought its gonna be cheap but it was really expensive. Over priced for fuel, extra taxes. even thought i paid price at booking 30 something dollars and i paid around 70 after returning for using only around 20km. so i paid 100$ just for 20km. so unfair.

Rating:

1.0

Online check in needs big improvement. App Hardly works. This is second time using app and having issue with app

Rating:

4.0

Customer service is very important. I will recommend that this station get more than a server/attendant so that process can move fast especially when there is long queue and pressure inside.

Rating:

3.0

I already paying money before pickup but after i have 15$ left to extra km but your staff try same card for paying its not working i dont why and girl call me hey pls pay i agree to pay but she told me i send your case to collect omg why they not wait for 1 day its very rude

Rating:

5.0

Thanks

Rating:

3.0

The lady inside was nice but the guy on the outside was not, it look like he did not want to be there and have to ask him the same question afew times to get a answer

Rating:

5.0

It’s all good

Rating:

5.0

It's all good .

Rating:

4.0

Very happy

Rating:

5.0

Everyone was very nice to deal with. Rohan was a great help. Thank you!

Rating:

5.0

No complaints

Rating:

4.0

Front counter women were very friendly and helpful

Rating:

4.0

Your staff was very helpful with what I needed.

Rating:

4.0

The ladies at the service desk were outstanding and had a handle on everything 👏

Rating:

5.0

I had an excellent experience with U-Haul! From start to finish, the service was outstanding. The staff was extremely professional, friendly, and helpful throughout the entire process. They took the time to explain everything clearly and made sure I had the right equipment for my needs. The truck was clean, well-maintained, and easy to drive. What impressed me the most was how accommodating and efficient the entire team was – they truly care about their customers. I highly recommend U-Haul for anyone looking for a smooth and stress-free moving experience. Thank you to the entire staff for your great service!

Rating:

4.0

So nice

Rating:

4.0

I am very satisfied with the service I got froĺm uhaul

Rating:

4.0

The storage loading area would sometimes blocked with customers returning trucks back to the facility after use.

Rating:

5.0

Thank You Uhaul Team.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.