Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

2.0

First of all customer service at this location is zero,the 2 girls behind the counter were very slow and spent more time talking with the customers then getting the work done .First time at this location and when they gave me my paper and said your truck is there ,I said I am not leaving until I do an inspection on the truck and the outside girl said whatever take pics then and she walked away .I did the inspection ,inside was cargo box was dirty not swept ,chip in the windshield ,numerous scratches and damage which is normal.on a rental vehicle ,but it was like they couldn't care less .I rented it for 2 days ..pickup Friday 7pm but did not get out of there until close to 8pm and when I brought it back ..I travelled estimated about 200km and I ended up paying close to $400 for the 2 days .Mileage was $1.92 mile ..that is way too much to be paying .The gent that checked it asked me did I fuel it up and it's said yes ,he said they will charge you when I pointed out that I took it out it was abit over 3/4 tank and brought it back almost full ,he said ok..the mileage was wrong when I took it on Friday but I got pics of everything ..the paper was 1 mile short so it looked like I drove 1 mile and had not even left the yard yet.The lady when I returned it deducted a mile off my mileage but overall I will never rent from U-haul again .I rented a pickup and an open top 6x12 trailer some months ago and travelled farther with those 2 than with this 10ft truck and it cost me less money I think $245 .I used to rent small trailers from u-haul until I had to go and few times to different location to get my rental luckily I was not charged km's for the trailer .Overall U-haul experiences were not that good and I tried to give the benefit of the doubt but I will never rent from U-haul ever again, its way too expensive and the customer service in the places there is none !!!!!

Rating:

5.0

The service and customer care was good 👍🏾

Rating:

2.0

Made an online reservation, soni should have an option to remote pay. Not having tap and an option to remote pay was a problem since I was rushing and forgot my credit card at home. Also the trailer I got was disgusting. It was full of dirt and more gross was full of equipment grease. Never renting from this location again

Rating:

4.0

Have more staff at the location during morning pickup times to check you in.

Rating:

5.0

N/A

Rating:

4.0

The wait time on the phone was too long. I understand that you are busy, but 20 on hold is long. I hung up and dialed again at another time. Staff was very friendly and competent. Thank you.

Rating:

5.0

Ha e vehicles in a position where it's easy to get out of the parking lot.

Rating:

3.0

Rental drop off in Brampton Central could not help, was unknowledgeable and did not know how to overcome the change I had to make due to a personal circumstance. Rental contract 84831756 should have originated at a Brampton location and it was pushed via text to the Milton location and an hour from my home. Why would I rent from a place an hour away when 3 locations are within 10 minutes of my home

Rating:

5.0

Keep up the good work!

Rating:

4.0

GTA schedulers need training on how to talk with customers and also they chnaged my pick lication 10 times. Initially booked for pick up location at mississauga and they called me and said truck isnt available in GTA so i had to pick up 85km away from home 1.5jrs drive one way. Next day i called uhaul customer representative and she was nice and help me get a truck confirmed 10 km away from home. How is that possible? Your GTA schedulers need to do better work. Ans start really help customers.

Rating:

4.0

I had a good experience and would not change a thing Thank You

Rating:

1.0

Don't scam your customers

Rating:

1.0

Don’t leave the gas tank 1/4 full for a trip to another city.

Rating:

5.0

Truck was not clean Too much trash inside

Rating:

3.0

Very bad service. Vehicle was so dirty some liquid spilled all over. Some of my stuff got dirty.

Rating:

4.0

Window handle was broken but only noticed it afterwards.

Rating:

5.0

Excellent customer service !

Rating:

5.0

Tire Strap ratches on the car dolly where rusty and hard to operate

Rating:

1.0

It took an hour to pick up this trailer, there was a lengthy line to pick up the trailer and then confusion as the trailer assigned to us was not on site. It had been given to another customer in the morning. Our pick up time was supposed to be 2:30 pm but the trailer was not ready until 3:30 therefore making us very late for our move.

Rating:

4.0

Prices are high.

Rating:

5.0

تشکر از مهربانی شما…

Rating:

1.0

Customer experience was so poor. I used U-haul truck and tow dolly very first time (any sized truck, however I rented 15’). I asked one of the U-haul employee to explain features, tips and cautions. He explained nothing. All he helped is he assisted to set side mirrors and backed up truck till open space. Then while picking up tow dolly he showed me equipment and asked me to hook up by seeing YouTube video. Then hooked myself. They stacked tow dollies too near that even getting out from tow dolly area was too difficult. I had to lift other tow dolly myself to get my truck out. Horrible experience at 411 Main Street, Brampton location.

Rating:

5.0

Nice services

Rating:

2.0

Competent staff to begin. More accurate check of the vehicles given out. If you said the tank is full I expect full not 7/8

Rating:

4.0

The storage loading area would sometimes blocked with customers returning trucks back to the facility after use.

Rating:

5.0

Thank you, service & check in/out was seemless

Rating:

5.0

Good experince

Rating:

5.0

It was amazing experience when looking for van the location in George Town was fully booked but the lady there quickly helped me to reserve one at near by location Main Street Brampton. The Girl at Main Street Rishi was very helpful, told me about the special deal of $100 including 150 KM. Only thing the wiper blade was broken which made our trip during thunderstorm difficult and I was even feeling scared to travel more and reached at location to drop off the van, Rishi and other guy who checked the vehicle were very nice understood the safety issue and waived the gas fee which I was unable to fill due to safety reasons. Thanks for such amazing service.

Rating:

5.0

Always there is considerable wait time in the counters.

Rating:

5.0

Ensure that the pet hairs on the seat are brushed off. I loved everything other than seeing pet hairs on the seats, particularly in the headrests. The seats weren't clean at all!

Rating:

3.0

THERE IS NOT ENOUGH STAFF TO SERVE PEOPLE ESPECIALY BECAUSE THE TRANSACTIONS ARE LENGTHY

Rating:

4.0

Cube van was showing service due and van needs windshield washer bur it was empty at last i had my important stuff in van but my altenater contact i.e. friend recieve a call from cop that i need to return van today because my payment did not went through so i plan to drop it same day in evening but same afternoon cops came and tow my rental van. Cops told him we have to return it today but why they took it before given time and i don't know how to get my all stuff Bullshit

Rating:

4.0

Make sure all the trucks are clean for the next customer. As a customer i leaned it in and out and even added tire shine. Just so the next customer will enjoy a clean vehicle.

Rating:

2.0

Why you guys doing surveys when you dont reach out?? I did surveys before and no response Equipment was dirty personal was watching me hooking up seating in a truck. Signal didnt work worker shorted out my car tire worn out on trailer. Where is the safety??

Rating:

5.0

The lady on the front desk and the gentleman that gave us and received the truck couldn’t be more polite, friendly, and helpful. iñThey not only do their job, they really make the best customer experience, kuddos to both of them! I hope these are the right names: Sukhmanjot K, and Mark Jonathan V.

Rating:

4.0

Truck ramp very dirty. Truck box dirty.

Rating:

3.0

The parking is horrible at this location. Other then that the staff was great and the truck was well maintained

Rating:

5.0

It was an awesome experience overall. The person on the phone I think her name was Rashi did a great job. The truck was clean air conditioning worked it was absolutely a joy to do the move

Rating:

5.0

The staffs were friendly and experienced.

Rating:

5.0

Female attendant was very helpful and pleasant and made rental easy.guy in lot that I received truck from was helpful!!

Rating:

5.0

Trailer was full of screws but asked someone to clean it and they were very willing and quick to clean it up. Great service.

Rating:

1.0

Leaking roof in cargo area

Rating:

5.0

I reserved a U-Haul truck a week in advance for a long-distance move between provinces. Unfortunately, when I arrived at the scheduled location, the app directed me to call customer service, who informed me that my truck was not ready and my pickup location had changed without notice. This caused an unexpected delay during an already stressful move. Aside from this inconvenience, the truck itself was clean and performed well. I hope U-Haul improves advance communication to avoid similar last-minute changes in the future.

Rating:

1.0

Always very slow and unorganized at the front counter.

Rating:

4.0

Had to wait a little for the guy to hook up the trailer but only because they were busy. Might suggest a need for another person but otherwise no issues.

Rating:

3.0

Inspect the tire before giving it to someone for long distance traveling.

Rating:

4.0

Overall experience was very good.Thanks

Rating:

5.0

Nothing. I was happy with my experience.

Rating:

5.0

Have a sign for pickup keys at counter

Rating:

2.0

Just have your client service person actually want to be there helping customers. She seems to be disengaged from the customer experience.

Rating:

3.0

Turn on the ac in there please

Rating:

4.0

I rented a 6x12 enclosed trailer, I wasn't told to look at text to complete a walk around view of trailer for any damage. I called when I got home to main st location to say there was a dent at front left fender, which they knew about. they should tell client before they pick up trailer in future.

Rating:

5.0

Thank You Uhaul Team.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.