Customer Reviews for U-Haul Moving & Storage of Brampton W

10112 reviews

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NAUMAN A. 
Rating:
1.0

Customer did not leave a comment.

HANYJAMAL J. 
Rating:
2.0

Website not working properly .. office didn't answer phone .. calls were forwarded to sales? On hold forever

BRIANJ H. 
Rating:
4.0

Great service.

HIRO W. 
Rating:
2.0

The cab and box of the truck were clean but the condition of the vehicle poor. Issues: poor brakes, ABS light goes on and off, left headlight out, alignment needed, door side panel loose, hazard lights stops when reversing, filled gas $140 because vehicle needs running, exterior damages also noticable. Staff rude and doesn't help customers outside in the yard.

HILARY L S. 
Rating:
3.0

Customer did not leave a comment.

RYAN W. 
Rating:
3.0

The gas lever when given to me was less than a quarter and they put a quarter tank, I also pumped 10L gas for 20km distance and was still charged twice. This isn't right

YAMINSULYMAN B. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

customer service and respect for the busness need to improve.

ronald G. 
Rating:
5.0

Customer did not leave a comment.

SRIVIDYA M. 
Rating:
5.0

Customer did not leave a comment.

CARSONHORATIO M. 
Rating:
4.0

The bed of the cargo van could have been cleaned between uses.

R D. 
Rating:
1.0

People straight up refused to take the auto transport back (that trailer thing to tow car) without even listening, then again Kim from Dartmouth location helped me here as I called her regarding that. After talking to Kim, they agreed to take to auto transport back but refused to help me at all to take my car off form that thing. People were arrogant and did not care about customer service at all. There was few other people waiting for help but employees were ignoring them. I hate this location.

Balraj S. 
Rating:
4.0

Hassle free online pickup and drop-off service of vehicle. No harassment of deducting any extra amount from your credit card. Fare deals. I will recommend this U-haul location use again when needed.

Nachhattar C. 
Rating:
4.0

It was hard for me to check in the van the process should be simple for people that are disabled and not computer.. Also the bill should be more detailed. It's not clear what I'm paying for . But over all it's was an ok experience.

DONNAK C. 
Rating:
5.0

The last van I rented, BE-1277-U had a malfunctioning tire pressure monitor and did not allow to take a picture of the odometer as it would switch to the warning message before the gas needle reached it's max.

AINSLEY C. 
Rating:
4.0

Customer did not leave a comment.

DELIA ANN G. 
Rating:
5.0

Excellent responsive service. Very satisfied

Khan A. 
Rating:
3.0

Customer did not leave a comment.

TAMOUR C. 
Rating:
1.0

I reserved a truck online in advance. Then get call saying I need to return it to my pick location (3 hr round trip) but it will be $50 off. That barely covers the gas for the return trip, let alone the time. Then the day of I go to pick up the truck and the online check in says "no equipment assigned". I had to go inside and wait in line by time I get out now I am hour behind. The truck in the pictures is in good shape when in reality the truck has scrapped down both sides and the license plate is missing, has a paper one taped on in a bag. No clear direction provided for the return either to indicate that would need to take a bunch of pictures before returning the key. Overall, the worst experience I have had in renting a U-Haul.

CHARLESDALE C. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
4.0

Customer did not leave a comment.

WINSTONT S. 
Rating:
3.0

this trip is good i like thinks

HARJIT S. 
Rating:
5.0

Customer service at the time of pickup was outstanding. I originally reserved a 6x12 trailer, but unfortunately there was mechanical issue so they were kind enough to hold a 5x8 so that I had an alternative on moving day.

JOHNNY T. 
Rating:
3.0

The trailer was very dirty with drywall dust. All of my belongings are now covered in white dust.

Darryn B. 
Rating:
1.0

At the time of drop, I was attended by a lady executive named Hyde (I think that's the name) who provided a terrible service. The executive falsely accused us of spilling white paint in van without providing sufficient evidence. Second, we were to be charged for 300+ Kms when our actual mileage was less than 50 km (as per documented records). The executive had an intimidating behaviour & was not at all helpful. I would like to seek a clarification from U-Haul on the matter & what steps will be taken in response to the unprofessional behaviour.

ankit S. 
Rating:
4.0

Customer did not leave a comment.

Glenn V. 
Rating:
1.0

Customer service is poor. Defect was reported at the time picked up vehicle but I was told by the Lady that I did demage(scratch) right mirror was also broken but wasn't sticker. I reported that as well. I have pictures and showed to the Lady but she didn't want to see and talk about it. I would like to go to consumer court because I was harassed without any reason.

HARBHAJANSINGH C. 
Rating:
4.0

Customer did not leave a comment.

AVIK D. 
Rating:
2.0

The booking and picking up the Truck/equipment should be simplified to remove repeated processes like entering all the personal info online and then again need to upload documents when we go to pick the truck, Instead, the agent in the office could have scanned the document, instead of sending me the link to connect to the website again and upload the picture. The vehicle was not smooth to operate, the break and steering were so hard that their response times were so bad that could cause accidents. the truck was not serviced regularly.

LOKESH KUMAR K. 
Rating:
3.0

Customer did not leave a comment.

Jitender R. 
Rating:
2.0

pickup truck is not inside and outside .. have false info .. fuel gauge is hardly 1step up from half of Chevy .. its written is 3/4 and on system they show 5460km actually is 5461km they I update in the dispute but still they charge me full .. I upload the picture its show the km on same picture show fuel gauge...when I drop the truck the guy said me fuel.is less I said I fill more then that intake I click the the picture they show time and location .. km is not big deal ...

SUCHASINGH V. 
Rating:
2.0

The processing takes way too long. The POS terminal was extremely slow and one item had to be done twice. The attendant couldnt quite understand why people were getting upset. The transactions were slow for everyone. The truck had issues, the front end was shaking while breaking. We have used this location many times over 40 yrs and this was the slowest experience yet. We keep coming back because we need your services but I really think the computer program being used is outdated.

JOSEPHP V. 
Rating:
4.0

Customer did not leave a comment.

GORDONT L. 
Rating:
5.0

All was great. super impressed with your technology system and doing everything on your phone!!!!

Nizam A. 
Rating:
5.0

Experience was good

Adegbite A. 
Rating:
3.0

Very bad customer service.. only one person was available for 7 people to handover vehicle.. lack of staff

MUNISH K. 
Rating:
3.0

Better customer service. Staff unmotivated

ASABUE S. 
Rating:
2.0

First and foremost the clerk at the Main Street location was rude. Secondly, I booked an appliance dolly with the truck, which was not available. After over an hour on hold with customer services someone was thankfully able to find me a dolly at another location, half an hour away.. Inconvenient but better than nothing. The phone customer service gentleman was helpful and polite. The clerk at the return location was lovely.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

REHMAN H. 
Rating:
4.0

Ac was not working at all

VINOD M. 
Rating:
4.0

More communication at the desk-- we had booked for 630 p.m. to return 24 hrs later. It was 615. So we were going to be charged another day for 15 min. We spotted this, seriously??? By the time we got out of the lot it was well past 630. Upon our return, not having to go inside to close the transaction was much appreciated. The employee outside was courteous, funny and very good at his job. We will come back if we ever need this service again!!

JAMESL J. 
Rating:
1.0

Customer did not leave a comment.

Damilola H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN J. 
Rating:
5.0

Perfect!

KENNETH M. 
Rating:
3.0

Customer did not leave a comment.

MILAD H. 
Rating:
3.0

Customer did not leave a comment.

CLARENCE A. 
Rating:
5.0

Customer did not leave a comment.

MARCELINO G. 
Rating:
5.0

All good

BOZHIDAR D. 
Rating:
3.0

Computer system was not working which delayed the pick up process

FRANK K. 
Rating:
2.0

The system was down when I got there for my pickup and they had no real backup plan. A lot of time wasted. When I finally got processed I needed to hook up my trailer on my own. No one else was being attended to, however lot attendant was nowhere to be found. Return was a much better experience.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

bozica P. 
Rating:
3.0

Very heavy with the gas Not good mileage per gallon

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD OMER M. 
Rating:
5.0

Needs more cashiers to make it happen in less time... waiting period to get your turn should less

KETANKUMARCHHOTU P. 
Rating:
5.0

Customer did not leave a comment.

Breanna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlet S. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY G. 
Rating:
4.0

Inspect vehicle before ready to rent.... I had to change 3 vehicles the day i was picking up...as there was some issues with them (like broken side mirror, worn out breakes, seats not vacuumed, allignment off, not enough air in tires...

USMANKHURAM M. 
Rating:
5.0

Everything went extremely smoothly. People were great. Truck was clean and ready on time. Overall a very good experience!

Paul B. 
Rating:
3.0

Customer did not leave a comment.

NONE S. 
Rating:
1.0

You are a bunch off rip off . You guys rip people off their hard earn money. Very sad

osadebawen O. 
Rating:
1.0

Lady name is jaspreet she call me about veichle and I talk with her she disconnected my line my words is in my mouth . When I reach to a branch she is sitting with manager and talking each other. I notice location is empty no custmer their I ask her why you disconnect my phone line she lying to me she said I'm very busy .with other custmer I said I'm on phone what I'm not custmer . I notice her attitude too .outside staff is very helpfull .. I told her you are a employee. We rented equipped so you are here to help us you have to helped us not think you are owned this place .. then she just talk with manager .. 17-07-2022 1240pm

SUCHASINGH V. 
Rating:
5.0

Customer did not leave a comment.

AJAIB S. 
Rating:
4.0

Customer did not leave a comment.

LUKASZ W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

EGBERTUS P. 
Rating:
3.0

Good service!! 👍🏽👍🏽

ROOSEVELT S. 
Rating:
1.0

Rohan From customer service was very rude and not willing to help and said he was the mechanic but was not knowledgeable on electrical hook up for the trailer we rented. When they said it was ready I checked the lights and signals and found the left one not working. We had to switch trailers. Also had to buy a Adapter for the electrical hook up because U- Hual would not supply it. All trailers should be able to be hooked up to any vehicle by the company.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Jatinder S. 
Rating:
1.0

I rent a truck from U-Haul for the first time and experience a very unprofessional welcome from a clerk behind the counter, She welcome me with a threatening voice to send my name to a collection to collect 65 dollars that she thought i had to pay because i drop the key of the rental truck in the after hours. box. i paid for all the KM i estimated to drive. I used less KM and expected a refund but she start racing her voice and instead of speaking respectful start with treats. I will let people know about the unprofessional ways and dishonesty of these clerks by warning them not to rent from the Main street branch again. S. Krenten.

SIEUWERD K. 
Rating:
3.0

Service is very slow

MUHAMMAD A. 
Rating:
5.0

Very friendly customer service

MURALITHARAN S. 
Rating:
4.0

Customer did not leave a comment.

SAM S. 
Rating:
3.0

It's just too busy. The employees do a great job when you get to the front of the line. But, most people are frustrated by the time they get there.

Tommy R. 
Rating:
5.0

Customer did not leave a comment.

INTHIRAN P. 
Rating:
1.0

U-Haul customer service is awful. Employees are getting lazy. My truck is never brought out for me they don't even tell me where to find it. When I return with the rental it's always a hassle returning. People never come out from behind the desk to help me with anything. All the do is warn me about extra charges. Overall U-Haul customer service sucks.

THOMASJWG T. 
Rating:
5.0

Customer did not leave a comment.

SUKHWANTSINGH B. 
Rating:
4.0

Make a little clearer the after-hours drop off procedure please - I dropped my key in the box and then I found that I should have taken a picture of the gas gauge and mileage before that. I am sure I paid extra for this.

R.C D. 
Rating:
5.0

Customer did not leave a comment.

SURINDER S. 
Rating:
5.0

Customer did not leave a comment.

Ofer B. 
Rating:
5.0

Perhaps you can train part-timers to assist on the very busy weekends. I realize that there are adequate staff on less busy days, The staff are excellent and courteous. I don't mind waiting for service because I am so busy it is the only time I get to myself but I hear others complaining.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
3.0

Your price gor milsgr is ridiculous

Paulina C. 
Rating:
4.0

Customer did not leave a comment.

MICHAELD B. 
Rating:
5.0

Customer did not leave a comment.

GURDAYAL S. 
Rating:
5.0

Customer did not leave a comment.

HELVECIA B. 
Rating:
5.0

Customer did not leave a comment.

SANJAY B. 
Rating:
2.0

Customer did not leave a comment.

ARPIT S. 
Rating:
5.0

Customer did not leave a comment.

NICOLEMARIE L. 
Rating:
3.0

The mileage program makes it more expensive. Have a fixed distance plan item $1.43 why?

JANOI D. 
Rating:
1.0

still havent receives my bill

TAKAKO T. 
Rating:
5.0

Rental was seemless. 20' truck worked well and reasonably priced. Everything was great

John A. 
Rating:
5.0

I think it was over all a good experience once again for me.

PATRICK O. 
Rating:
5.0

Best service ever

KAMBEZ A. 
Rating:
5.0

The staff is very co-operative.i book pickup truck. Although it was raining, they help me lot and i will able to pick my stuff in time ..good experience

MUMTAZ A. 
Rating:
1.0

Gave me a damaged trailer even I told them at pickup time because of that issue it wastes my whole day and they charge me for 2 days because if of late return

MUDASSAR A. 
Rating:
4.0

Customer did not leave a comment.

HUU-DUC V. 
Rating:
4.0

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Overall Experience 
Rating:
5.0

easy transaction

DAUD H. 
Rating:
1.0

Guaranteed reservation for 6 x 12 cargo trailer, reserved online. I showed up to pick it up and advised lot person that only 5 of the 12 lights on the trailer were functional, including only 1 side of the rear brake and running lights. The lot person did not know what to do and told me that I should cancel my reservation and I would get $50. I advised him that I needed a trailer, not $50. He turned around, and without a word, went back into the shop, leaving a trailer tongue lift parked between my vehicle and the trailer. I had no option because my schedule had been made around getting a trailer. I left. On returning I advised another lot person that I had no lights on the trailer. He immediately found the source to be a broken wire near the front connector, and advised me that the other lot person should have found that right away. He advised me that they would hold off on the charge to my credit card and I went to speak to the location manager. When I advised her about the stress that it caused me driving a trailer with less than ½ the lights working she asked me "did you get a ticket?" I replied no. She then said she would talk to the original lot person. I told her "that works for you, however does nothing for me". I did not receive the service that I was entitled to, nor was there any concern that UHaul contributed to putting me in an unsafe situation. It appears that the trailers are not inspected for functionality when they are returned, nor when they are issued out. In my opinion this just does not reflect good, and safety conscious, business practices.

Vidmantas S. 
Rating:
3.0

Customer did not leave a comment.

Viqar K.  |  Overall Experience 
Rating:
5.0

The front desk costumer service was awesome . Thanks Karam

karam a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSIE SWALE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bright A.  |  First Impressions 
Rating:
2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Overall Experience 
Rating:
4.0

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE H.  |  Overall Experience 
Rating:
2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIYANA SHELON H.  |  First Impressions 
Rating:
5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Overall Experience 
Rating:
5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Golda K.  |  Overall Experience 
Rating:
1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
4.0

Was a helpful storage space between moves

Elisabeth D.  |  Overall Experience 
Rating:
3.0

Overall ok

Cara B.  |  Overall Experience 
Rating:
4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Overall Experience 
No reviews have been submitted for this location.

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