Customer Reviews for U-Haul Moving & Storage of Brampton W

9908 reviews

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Offer better rates on higher km trips.

JORGEROBERTO G. 
Rating:
1.0

Customer did not leave a comment.

Fort R. 
Rating:
5.0

Customer did not leave a comment.

SUDEEP S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
3.0

Customer did not leave a comment.

OMARIE F. 
Rating:
5.0

Very smooth everything. Charge was higher than told initially.

KRISHNAMURTHYCHA P. 
Rating:
5.0

Customer did not leave a comment.

GORDONMUSIMA E. 
Rating:
5.0

Its perfect.

Saroj K. 
Rating:
2.0

The mileage was higher and the gas lower than on my contract . At time of pick up I entered the correct info and uploaded pictures of the dashboard showing the correct mileage and fuel but no one has contacted me to correct my bill. Should have cost about 100 but I have currently paid 160

Max Z. 
Rating:
5.0

Customer did not leave a comment.

NEERAJ KUMAR T. 
Rating:
4.0

Customer did not leave a comment.

R D. 
Rating:
2.0

My one way rental turned into a round trip due to maintenance issues on the vehicle I had booked. I found out about 3 hours before I was supposed to pick it up. I was moving over 2 hours away, so now I had to double my time and money spent on gas and mileage (a credit for the extra mileage was given but not enough to cover the entire round trip). Moving is already stressful I didn't need the rental making my life harder.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

EJAZ TEHSIN S. 
Rating:
3.0

Customer did not leave a comment.

Kemuel M. 
Rating:
5.0

Customer did not leave a comment.

GOPI K. 
Rating:
1.0

I rented a 6' x 12' closed trailer but none of your trailers have a lift system for the tongue. I removed the trailer from my truck and placed the trailer down on the ground without thinking that I would have to lift the full trailer by hand. It took 5 men to get the trailer back on the truck. I will not be renting these trailers here again.

Dennis B. 
Rating:
1.0

no walk around even though I was asked to wait for a walk around… wasted time. Gas was lower then contract and I returned higher than I got it but was charged gas still..

JAMESFREDERICK F. 
Rating:
1.0

The type of dolly we rented was not available. The van we rented was parked behind other vans so we had to find another employee just to free our van so we could leave. When we returned, there were about 6 trucks/vans ahead of us and only one person working returns.

FREDERICK M. 
Rating:
5.0

Excellent customer service. Thank you to the staff.

CHRISTOPHERTF F. 
Rating:
5.0

Customer did not leave a comment.

SHAWNJ W. 
Rating:
5.0

Customer did not leave a comment.

KULDIPS B. 
Rating:
2.0

Unbelievably slow check-in. What's the point of online check-in if I still have to wait in line (for 30mins) and then go through all the same questions I completed online? Thankfully the girl who checked me in was super-nice and pleasant. All the other staff I dealt with was a bit grumpy or openly pissed off about something. I wouldn't rent from this location again if there was an alternative location or company. Shockingly inefficient and customer unfriendly (with the exception of the check-in staff member who was cheerful in spite of all the chaos and aggro around her).

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

WAUDE ANDREW R. 
Rating:
1.0

The people are rude and do not know how to explain things. They talk to people like they are stupid when english is not their first language. I would never rent from uhaul again.

ZAHARA S. 
Rating:
5.0

Good

Baljit S. 
Rating:
1.0

I will never rent again from this location or any other location. I've always rented from U-haul, but the equipment is never safe. My recent move, I rented a 26' truck. As usual, the steering is absolutely terrible. I've complained before, but nothing gets done. The people who work there are miserable, rude. The girl who I dealt with should not be in customer service. And now the company thinks it's okay to gouge. I already know that this review will not be looked at, well maybe looked at but no one will ever take the time to correct things. BTW, i am not a bitter customer writing this, after Years of renting, I've had enough.

SHAZAD H. 
Rating:
1.0

Manager is a stupid cunt Employees are idiots and poorly trained. Please tell the manager she deserves a good snack in her mouth.

WAYNE L. 
Rating:
1.0

Very disorganized and 3 different I interacted with were all very rude and condescending. Returning process was confusing as well. There were a lot of people waiting to return, yet no one was being helped until we asked for someone. I would avoid this location if you can.

Jaudat S. 
Rating:
5.0

Customer did not leave a comment.

JAMESMORDECAI R. 
Rating:
4.0

Gas gauge wasn't accurately reflected on contract which caused unnecessary wasted time to have it corrected.

Chantal B. 
Rating:
5.0

Customer did not leave a comment.

INDERJIT B. 
Rating:
4.0

If the front desk attendant can explain the procedure at a lower speed.. that would be great i missed alot of what she explained.. I was lucky that i used the services many times

RICKY N. 
Rating:
2.0

Poor customer service experience. My booking was changed 6 times I had to call the scheduling department to complain. The workers at Uhaul the customer service phone reps are rude and need training how to speak to customers Ive received a handful of unprofessional customer reps that called me and one girl who was very rude and swore at me and spoke in a rude manner. I would never recommend Uhaul again to anyone and will never use Uhaul ever again after this experience

mohan H. 
Rating:
4.0

Back of truck had not been swept out. App was decent and pretty easy to use.

David G. 
Rating:
1.0

Customer did not leave a comment.

SNEHITH K. 
Rating:
5.0

Customer did not leave a comment.

ABHINAV D. 
Rating:
5.0

Customer did not leave a comment.

EHSANULLAH N. 
Rating:
5.0

Customer did not leave a comment.

PAWAN L. 
Rating:
4.0

Customer did not leave a comment.

ROCKEFELLERA S. 
Rating:
5.0

Excellent staff

JASPAL S. 
Rating:
5.0

maintain the standard pleasant experience will use again

PHILIP W. 
Rating:
5.0

I tried calling the location on a few occasions and could not get through, this was the frustrating part of my experience. However, the process from the time of pick to drop off was excellent.

Marion R. 
Rating:
4.0

All ok

Tallat S. 
Rating:
1.0

I did. not receive equipment on time. Was sent to different locations to get the truck. Very disappointed.

Gurinder S. 
Rating:
5.0

The front desk costumer service was awesome . Thanks Karam

karam a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOVEPREET C. 
Rating:
4.0

Customer did not leave a comment.

MANPREETSINGH S. 
Rating:
1.0

Online booking said everything was ready to go, truck is ready for pick up. Have all my belongings packed and on my driveway ready to move. Get to the pick up location. NO TRUCK. No notice from Uhaul. Literally told me well too bad. Had to move everything in multiple trips with my own car. I hope UHAUL goes bankrupt, disgusting service and company!

SIMRANJITSINGH S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA M. 
Rating:
4.0

The customer reps knew their stuff. I was on my way quickly and informed of the process.

SHAREED M. 
Rating:
5.0

Ladies at front desk very friendly and super helpful. A++

ARJUN S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

AMANDEEPSINGH S. 
Rating:
5.0

Very friendly staff, great service.

Adesh C. 
Rating:
1.0

poor customer service

Vikash Y. 
Rating:
5.0

I'm always impressed each time I use this location, the online check was easy to access and 100% straight forward.

Afolabi N. 
Rating:
4.0

Customer did not leave a comment.

DIPAKKUMARR G. 
Rating:
5.0

Customer did not leave a comment.

JOSIE SWALE J.  |  Overall Experience 
Rating:
5.0

Nothing! Just keep up the good work.

Jonathan B. 
Rating:
5.0

Check-in and out were very quick. Pre-booking online helps speed up the process.

Dennis R. 
Rating:
1.0

I didn't see a little dent at back bumper of the van. But when i was returning van the notice a dent that is for sure very old dent but they didn't show any interest to check previous records of same dent rather they jist very curious to deduct my money. I am thinking to take this location to court

Barjinder S. 
Rating:
4.0

Customer did not leave a comment.

CHETANV P. 
Rating:
4.0

Not sure why I paid a fuel charge when it went back with more gas then it started with.

Dorothy T. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo L. 
Rating:
1.0

The mileage and gas tank were not not updated properly. The CSR asked me to fill the gas tank till 7/8 and as per system it shows that I drove 161 miles but it was driven only 40 miles. Difference of 120 miles??? I think Uhaul takes advantage of people who are using it for first time and makes money. Secondly, their gas policy. They say, they do not reimburse the gas what their customer filled up. WHY??? If customer has receipt then why not? Bcs of UHaul mistake why do i have to fill in the gas tank. I don't think that for 40 miles I am gonna use this $40 gas. They forced me to fill up the gas which cost me $30 extra which they deny to reimburse. They only adjusted the mileage part and that too i wasted an hour to prove that i drove only 40 miles and not 161 miles. I would never recommend these 411 Main St. Brampyon , ON location. Also the staff there were very rude and they don't know how to talk with their customers. If customer cannot abuse the staff then staff also needs to respect their customers. UHAUL please change your system please.. When i was at the location so many of your customers had problems in booking or did wrong bookings Your system is complicated please make it simple and user friendly.

Bhautikkumar P. 
Rating:
2.0

Customer did not leave a comment.

Uthayaruban T. 
Rating:
4.0

Customer did not leave a comment.

EJAZ A. 
Rating:
5.0

Customer did not leave a comment.

Arun P. 
Rating:
5.0

Customer did not leave a comment.

PARMINDER SINGH G. 
Rating:
4.0

Customer service at counter can be little polite, courteous and prompt

ULAGANATHAN A. 
Rating:
5.0

A bit dirty on the seats. Windshield was also dirty with bugs and leaves on it. But over good price and service. Thank you

MIRAN D. 
Rating:
5.0

Thanks, over all very good experiences. To provide basic information about the equipment like parking break , switch for cabin lights etc.

SANDEEPJAYANTILA H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Need more people in returning area.

JUSTO C. 
Rating:
4.0

Need to have windows and side mirrors clean

Zaid A. 
Rating:
5.0

Customer did not leave a comment.

Pawan K. 
Rating:
5.0

Customer did not leave a comment.

Ramandeep G. 
Rating:
5.0

Customer did not leave a comment.

HARPREETSINGH D. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Location seems very busy at times however service representatives try their best to manage and explain rental agreement to each customer. With combination of digital steps and manual payment capturing some customers seem to be lost sometimes. This is the new normal that we need to get used to doing and living - Online.

AHMED H. 
Rating:
4.0

Love the service. Never had a bad experience at this location.

Carl D. 
Rating:
1.0

Rude staff and horrible customer interaction on return

ERROL W K. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
3.0

Customer did not leave a comment.

KAPILKUMAR K. 
Rating:
2.0

customer service was terrible ..waited 45 mins to get served

FEDERICOA B. 
Rating:
5.0

Customer did not leave a comment.

KHALID S. 
Rating:
5.0

Customer did not leave a comment.

JOGINDER S. 
Rating:
1.0

Line was out the door and took 1 hour 15 mins to get our already reseved pick up truck and the windows in the truck were dirty had to clean then myself when i got to my pick up location

GENNARO C. 
Rating:
4.0

I used 26 ft truck. It's really old trucks and it makes kind of loud clicking noise in front when I try to make a turn. Your truck needs maintenance and new tires. I changed one truck at your location but it has the same issue. I didn't feel safe to use it for long distance moving.

Gurjot C. 
Rating:
1.0

I was overbilled and the amount didn't reflect the same as when I returned the equipment.

Ahmed M. 
Rating:
4.0

Plz make sure keys are correct.. bcoz when i went to pick the truck i got wrong keys from the safe box.. and took approximately 1 hr to fix that problem...

bachitar B. 
Rating:
5.0

Great job and contactless. Really satisfied

DAVID H. 
Rating:
4.0

For key pickup where mobile checkin is already completed took 15 minutes since we were not able to skip the lines as per instructions.

Ranjithkumar P. 
Rating:
5.0

Clean the truck cab more thoroughly, it stank of wet dog the whole trip

ABRAHAM W. 
Rating:
1.0

Front desk employee that served me was horrible, she should not be allowed to work with the public,

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

IZAIAH M. 
Rating:
5.0

Customer did not leave a comment.

Kyle A. 
Rating:
5.0

great customer service clean and tidy office and truck

SHAFFICUL M. 
Rating:
2.0

No one answers phones at this location. So I walked in. It was empty. They just put people on hold and soon as the phone rings and let him sit on hold forever until they hang up. It's infuriating. The 5x9 trailer rented is closer to a 4x9. Couldn't get my ATV on. Had to return it within an hour. Manager was a nice lady and refunded me.

LUKASZ G. 
Rating:
5.0

Customer did not leave a comment.

Floyd H. 
Rating:
4.0

Customer did not leave a comment.

MALCOLMD H. 
Rating:
5.0

Customer did not leave a comment.

Bright A.  |  First Impressions 
Rating:
2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Overall Experience 
Rating:
4.0

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANELLE H.  |  Overall Experience 
Rating:
2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIYANA SHELON H.  |  First Impressions 
Rating:
5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Overall Experience 
Rating:
5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Golda K.  |  Overall Experience 
Rating:
1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
4.0

Was a helpful storage space between moves

Elisabeth D.  |  Overall Experience 
Rating:
3.0

Overall ok

Cara B.  |  Overall Experience 
Rating:
4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Overall Experience 
Rating:
1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

sheik,fardhin,rizwan f.  |  First Impressions 
Rating:
5.0

Excellent friendly staff

atinder g.  |  Overall Experience 
Rating:
5.0

Great ladies working in the office. Would like to see it more multi cultural.

Joan A.  |  Overall Experience 
Rating:
4.0

ceiling not high enough

ronald l.  |  Reservation 
Rating:
3.0

None

terry, ann a.  |  Overall Experience 
Rating:
5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

raymond C.  |  Overall Experience 
Rating:
1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

SWANDJAJATI, SYLVIA T.  |  Reservation 
Rating:
3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

LynneMarie t.  |  Reservation 
Rating:
2.0

No attention to customer service

AREWINER P.  |  Reservation 
Rating:
4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

SUSAN F.  |  Overall Experience 
No reviews have been submitted for this location.

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