Customer Reviews for U-Haul Moving & Storage of Bristol Plaza

1210 reviews

2683 Durham Rd   Bristol, PA 19007

(215) 874-8250

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 874-8250

2683 Durham Rd
Bristol, PA 19007

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Not enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.

Gregory T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

Miriah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
5.0

Awesome service in this location

FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

Margaret K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian N. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
3.0

Got charged ridiculous fees. Can't even get in contact with someone about an explanation about the fees because everytime you calll your on hold for an hour. Don't recommend this place at all. The Bristol location is much much better. Never had an issue with them.

HALEY A. 
Rating:
2.0

The employee who assisted us in the morning was beyond friendly and treat my partner with the upmost respect. I forget her name i belibe it was Amy. And was blonde and super nice We were told to being the vehicleback before 8 if we wanted to speak to an employee. All I wanted to know was our final bil costl. I was walking towards the door and an employee saw me coming g and proceeded to lock the door; the time was 7:50. I understandstand the man was trying to leave but he had two pairs of customers in there as well. I just did not appreciategetting the door locked and he made eye contact with me and locked the door any ways. I just found it rude and I was completely dumbfounded. Also please get the vehicle serviced. It was pulling all over and the fan did not stop functioning when when the turned off. Beside the customer serviceissues towards drop off. Everything was in good shape

GABRIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

Ernest U. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
2.0

No clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn’t get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.

Michelle C.  |  Online Move In 
Rating:
5.0

Customer service people were good and informative. Make the experience easy and stress free

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL R. 
Rating:
3.0

I reserved a 26 foot on Sunday along with a storage unit, called on Tuesday morning to move up my pick up time only to be told they didn't have my reservation and there was no 26 foot available so I received a 20 foot. It sounded like it was going to blow up it reved so loud the whole way driving. Very disappointed with my experience.

DANIELLE P. 
Rating:
5.0

Management and staff are friendly and helpful! I will definitely be referring to friends and family!

anthony p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

ELAINE P. 
Rating:
5.0

Customer did not leave a comment.

MANAV J. 
Rating:
5.0

The staff here are very helpful. They also worked with me in changing my reservation.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Ilya K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Lucy Is such a sweetheart every time I come in so are all the other women working there

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
3.0

Hire more workers. but then again, it's as pandemic.

asley F. 
Rating:
5.0

U-haul storage is the nation best storage company.

MITCHELL J. 
Rating:
1.0

I reserved a truck maybe a month before we moved. When we went night of our reservation the truck wasn't reserved for us. We had to wait until the next morning to get it. This set us back so much that we had to keep the truck an extra day when it could have been returned sooner. I called to let them know and how I wasn't happy and all the guy said was that he would make a note of it in there for the manager. Well when it came time to return it I got charged full price still. Pretty crappy situation to not give someone some money off for all the trouble we went thru. Then on top of all of that there was food stuck on the ramp part, dolly was missing and a freaking gigantic ass booger on the steering wheel!! We will never use this location again and won't be recommending it to anyone else either.

ALBERT S. 
Rating:
5.0

The ladies who work here are wonderful.

Dawn D. 
Rating:
5.0

Lucy Jacobs was amazing. She took the time to help with my rental agreement. Hands down Mrs Lucy Rocks

CASSANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Caitlin E. 
Rating:
5.0

It is the only one I rent from. Prefer it over others, the ladies are great to work with.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Theresa J.  |  Overall Experience 
Rating:
5.0

Very nice customer service, thank you.

STEPHANIE T.  |  First Impressions 
Rating:
5.0

Staff here was very nice, helpful and accommodating.

JOSEPH W. 
Rating:
5.0

Everything was very nice

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

I was unable to check the vehicle in via the app upon returning it last night. Which resulted in being charged $20 I did not want to pay.

PHOEBE W. 
Rating:
5.0

The staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Thank you.

Evelyn P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The lady who took care of me was amazing she helped me out so much. There was a glitch in the system and it was trying to charge me for an extra day she put in I returned it on time. It was still trying to charge me. Somehow she fixed it

Samantha C. 
Rating:
5.0

Thank you for making this so easy to rent a moving van!! Everyone there was so nice!! I will rent from them again!!

Laura W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Always kind but professional too

Carol K. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

Kaitlyn is always a pleasure to work with.

DOUGLAS E. 
Rating:
5.0

Matt in Bristol was great

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samtha T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DIXIE A. 
Rating:
5.0

Customer did not leave a comment.

Margaret K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard W. 
Rating:
4.0

This location and the person who checked us in was great! However, we spoke with someone prior to pick up in regards to the reservation and she was rude and unhelpful. I called to check on the status of a cargo rental and without explaining why, she cancelled one of our trucks which was not part of the order or why I called in the first place. She would not address why I called (cargo rental), but rather, cancelled the truck and hung up when I asked for a supervisor. Completely unprofessional and had us scrambling to figure out our move when we thought we were all set.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

ZINEB C. 
Rating:
5.0

The storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.

Michael I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETHANN J. 
Rating:
5.0

Rate your trailers by actual inside useable space dimensions. I rented a 5x9ft trailer. The actual useable space was far less. I could not load something 52 inches wide(less then 60") without removing the tailgate chains and hoping it would squeak in,

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Just don't like that I was charged for 48hrs when used it for less than 24hrs employees need to start doing a better job ... Now I gotta wait and see the outcome

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Well done thank you.

Andrew T. 
Rating:
3.0

Not charging customers a full day rate for going over time during inclement weather conditions, that's something we can not control!! Roads were bad!!

BREARA S. 
Rating:
5.0

You are awesome very polite and very Intelligent on what you were doing These people were awesome And I would use you again and I will recommend you to others as well

Robert C. 
Rating:
1.0

Poor reservation service

Ashish T. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Brenda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie t.  |  Overall Experience 
Rating:
5.0

A couple of things I forgot to ask which I felt should have been advised to me without asking - what type of gas to put in and how to deal with EZ-Pass. Otherwise I strongly recommend U-Haul to others.

NIGEL A. 
Rating:
1.0

Reservations were mixed up. We didn't get to pick up from our first choice, because scheduling changed it the day before and didn't tell us. They tried to give us a new location of 40 minutes away!

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don’t have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!

Janet A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I had absolutely no problem and the staff was very helpful. Especially lucy

Brenda I. 
Rating:
1.0

Customer did not leave a comment.

Melyni W.  |  Overall Experience 
Rating:
5.0

Thank you

Muhammad K. 
Rating:
1.0

My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.

BRITTANY R.  |  Overall Experience 
Rating:
5.0

Wonderful customer service

VIKTOR G. 
Rating:
1.0

You guys double charged my damn account for a fucking truck I used for 6 hours now I have to go around to undo your fuck with my bank

Cody O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Good service nice replay

GAUTAM P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Thank you

Ruby M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
4.0

The staff at this location went above and beyond to ensure that my rental experience was satisfactory.

Isabelle L. 
Rating:
5.0

Customer did not leave a comment.

Rashida R. 
Rating:
3.0

The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.

Ryan G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Was happy they had a truck at the last min.

WILLIAM R. 
Rating:
5.0

Very clean and helpful service. The owner obviously cares about the business

Donna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred R. 
Rating:
5.0

on the weekends maybe have more than one person there because the weekends were busy when I came in and there were like six people sitting around and one person behind the desk it might not be like that all the time but still we were all taken care of with patients and courtesy and respect so all in all your staff and your company is doing a great job in the Bristol plaza location in Pennsylvania

SENAIDA R. 
Rating:
5.0

I met with lucky and Katie during my experience and they were by far the best staff representatives I have encountered in a very long time, both were very friendly and accommodating to my needs, I can't speak for all your associates but Lucy and Katie should either be training managers or management that associates can strive to be! Thank you Lucy and Katie for making my u haul experience fantastic and smooth

Michael S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

I had no problem. Very professional and the woman was very pleasant, friendly.the gentlemen was to.

BRENDA I. 
Rating:
5.0

Everything went well, thank you.

Carl R. 
Rating:
4.0

Customer did not leave a comment.

Francis J. 
Rating:
4.0

Customer did not leave a comment.

NELSON G. 
Rating:
5.0

Customer did not leave a comment.

Addison J. 
Rating:
3.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Your employees are awesome, always ready to help. I am in and out in less than 10 mins most of the time. I appreciate that.Thank you.

Douglas G. 
Rating:
5.0

i cant think of anything. i was really pleased with this experience and the service i received

DEBORAH G. 
Rating:
5.0

Attendants were courteous and friendly.

Michael D. 
Rating:
5.0

Elizebeth had the best customer service I have ever experienced after having an awful day by ordering my uhaul for a 17 foot truck then I was downgraded to a 10 foot truck. My location was switched my time was switched this is very unacceptable on uhauls behalf. The lady on the phone was very rude to me as well I was charged extra because I had to take extra trips I should be discounted on uhauls end. Worst experience by a company ever in my life but the lady at uhaul elizbeth was the best of help and deserves to be rewarded for it

Daniel R. 
Rating:
1.0

TERRIBLE COMMUNICATION! I was told i would receive a call the day before delivery and pick up in PA and CA. Not only did I NOT receive any calls but i had to call over 12 TIMES total and was on hold for over 20 min each time to arrange pick up/drop off times. Then when my box did finally arrive it was damaged and there were 17 NAILS STICKING UP OUT OF THE BOTTOM! The door latches were broken and the ramp was broken. Then upon pick up the driver said they would be there at 9am, so I arranged my day to be there at 9am and she didn't arrive until after noon! I had to call out of work because she lied and did not articulate that her shift did not start until 11am! Absolutely horrible communication. I would never recommend U-Haul to anyone. This was the worst part of my move. What terrible service!

Colleen G. 
Rating:
5.0

Customer did not leave a comment.

ANDREA F. 
Rating:
2.0

change your gas policy the half a tank is for your advantage

Roy R. 
Rating:
5.0

gentleman who helped me was very friendly and helpful

David G. 
Rating:
4.0

Customer did not leave a comment.

KENNYS M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

Kim B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
2.0

I was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Manager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.

tara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra E.  |  Overall Experience 
Rating:
5.0

Easy process great people. Thank you!

Nick E.  |  First Impressions 
Rating:
1.0

Cleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.

Tysheika J.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff!!!

Sandra E.  |  First Impressions 
Rating:
5.0

Had a wonderful experience with all the employees

Vincent R.  |  Overall Experience 
Rating:
3.0

The communication between employee and manager was poor when we removed our furniture from the storage bin we found mice crap all over our furniture and in our furniture made a claim against the insurance with the employee and heard nothing it has been a month we took pictures of this not happy

Stan P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bernadette m.  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul facility in Bristol was great. Thank you for making my move as smooth as it can get.

Mary Z.  |  Overall Experience 
Rating:
5.0

The uhaul employee was very welcoming and polite

Darlington K.  |  Overall Experience 
Rating:
5.0

This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!

Benjamin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim s.  |  Overall Experience 
Rating:
2.0

Staff was unresponsive and took little responsibility for problems like an ear-piercing alarm that was going off for more than an hour, incorrect reservations, long wait lines, etc. Constantly blaming computer problems for what was essentially just bad customer service. I will use another location in the future.

Patricia M.  |  Overall Experience 
Rating:
3.0

I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.

Rowland W.  |  First Impressions 
Rating:
5.0

Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.

Francis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

There wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location

RONALD M.  |  First Impressions 
Rating:
5.0

This was my first storage experience, I was extremely impressed with U haul facilities, indoor parking for loading remote doors easy access, readily available rolling carts. I would highly recommend uhaul for moving and storage

Allen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William `.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
4.0

Overall a good experience. There are moments on which there is need of more staff to handle the number of customers

Pablo R.  |  Overall Experience 
Rating:
5.0

Over all I had a pleasant experience

Elizabeth Z.  |  Overall Experience 
Rating:
5.0

Helped with all my needs

james u.  |  First Impressions 
Rating:
4.0

Nice facility

Herve G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly service.

Cindy D.  |  First Impressions 
Rating:
5.0

Ms Jacob's was outstanding she took her time to check on me and helped me through the process. A true professional with personal touch.

Veronica P.  |  First Impressions 
Rating:
5.0

This storage facility is a first class facility and the staff were very helpful.

Robert M.  |  First Impressions 
Rating:
5.0

The staff was always very nice and professional. Always willing to help and answer any questions or concerns I had. Thanks again for such great customer service. Sincerely Mrs. Wilkerson

Ruth W.  |  Overall Experience 
Rating:
5.0

Great loved the level of security wat a piece of mind

RAYMOND J.  |  Overall Experience 
Rating:
5.0

Very organized.

william n.  |  First Impressions 
Rating:
4.0

The woman can't remember her namethat was there was so helpful and kind. She helped me open my unit and close it. She was very understanding and went through everything with my from beginning to end.

Jennifer F.  |  Overall Experience 
Rating:
5.0

I rented a U-Haul truck and it went fairly smooth. I got my belongings in an outdoor storage locker ann I intend to come and get them out sometime in mid-month.

Joseph R.  |  First Impressions 
Rating:
5.0

The u haul attendant friendly pleasant knowledgeable very prompt courteous

RAYMOND J.  |  First Impressions 
Rating:
5.0

I always have a good experience when dealing with any U Hual employees, they are friendly and couteous.

Gregory B.  |  Overall Experience 
Rating:
5.0

Everything went smoothly during the whole process. Megan was so helpful & experienced. She was the best! Very professional. I am going to rent again soon to pick up doors. I will call & request Megan

Joan F.  |  Overall Experience 
Rating:
5.0

The staff was great. Very clean highly recommend this place.

michael h.  |  Overall Experience 
Rating:
5.0

Megan was very informative regarding the information necessary for renting my storage unit at there facility. I had no delay or problems during my registration. Kudos to Megan an asset to uhaul!

Kimberly M B.  |  First Impressions 
Rating:
3.0

There is a rodent issue at this facility.

Antoinette M.  |  Overall Experience 
Rating:
5.0

Moving is stressful. U-haul experience was the easy part.

Joan F.  |  First Impressions 
Rating:
4.0

0

Kathleen M.  |  Overall Experience 
Rating:
5.0

Katie Pazdan and the entire staff are great! Extremely accommodating and attentive to our needs! Excellent customer service a great group to work with!

Christina P.  |  Overall Experience 
Rating:
5.0

Very nice people good service and fast

devron c.  |  Overall Experience 
Rating:
4.0

Overall clean but I did find a rather large roach in my space during move out, and I was only in the space 3 weeks.

Katie B.  |  Overall Experience 
Rating:
4.0

Very pleasant and helpful. Located storage unit close by to entry/exit of the building.

Patricia L.  |  First Impressions 
Rating:
4.0

CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.

amanda m.  |  First Impressions 
Rating:
5.0

I had a pleasant experience.

Lysette T.  |  Overall Experience 
Rating:
5.0

Love the staff at this location!

Dajuan N.  |  Overall Experience 
Rating:
2.0

The manager was not pleasant I wanted an affordable unit that I could pay for get this $169.00 a month . Renter Stay away .

sherry a.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Alicia P.  |  Overall Experience 
Rating:
5.0

Lisa was excellent!! She was professional and very helpful!!

Stephanie T.  |  First Impressions 
Rating:
5.0

The young lady that checked us in was very friendly and professional.

Lysette T.  |  First Impressions 
Rating:
5.0

Staff and service was exceptional! Very clean process!

Dawn T.  |  First Impressions 
Rating:
5.0

The Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.

john k.  |  Overall Experience 
Rating:
5.0

Very helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!

Caitlyn A.  |  Overall Experience 
Rating:
3.0

Everything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.

Steven C.  |  Overall Experience 
Rating:
4.0

good experience

Darshan J.  |  Overall Experience 
Rating:
5.0

Everything was good

Russell C.  |  First Impressions 
Rating:
4.0

The last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove

Linda S.  |  Overall Experience 
Rating:
5.0

Staff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.

Maryrose G.  |  Overall Experience 
Rating:
5.0

Everything was great

Diane R.  |  Overall Experience 
Rating:
5.0

The guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!

Suzanne W.  |  Overall Experience 
Rating:
5.0

My customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~

Joseph M.  |  First Impressions 
Rating:
5.0

Very welcoming kind and helpful will refer family friends and co-workers.

Darlington K.  |  First Impressions 
Rating:
5.0

Customer service was excellent. The truck drove very good.

Maryrose G.  |  First Impressions 
Rating:
5.0

I won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. I highly recommend them! Thank you, Patricia A. Hughes

Richard R.  |  Overall Experience 
Rating:
1.0

Mike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!

Anthony W.  |  Overall Experience 
Rating:
5.0

General manager was very helpful and friendly. Facility was clean and well lit.

Christina P.  |  First Impressions 
Rating:
5.0

Excellent service from Mike! Wonderful to work with. You won’t be disappointed.

Kelly C.  |  First Impressions 
Rating:
2.0

Everyone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.

Casey O.  |  Overall Experience 
Rating:
5.0

Good experience!

Billie K.  |  Overall Experience 
Rating:
1.0

Customer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.

Greg C.  |  Overall Experience 
Rating:
5.0

The Staff was helpful, responsive, courteous, and efficient.

Anthony W.  |  First Impressions 
Rating:
2.0

This is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!

Jarvis P.  |  Overall Experience 
Rating:
4.0

Pleasure to work with

Earl D.  |  Overall Experience 
Rating:
5.0

Uhual service is great! We like it.

Zhizhou Y.  |  Overall Experience 
Rating:
1.0

Never using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.

Kyle K.  |  Overall Experience 
Rating:
5.0

I never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.

Kenny S.  |  Overall Experience 
Rating:
4.0

Our storage area was full of mouse poops.. and furniture store was also covered with the poop..

Francis K.  |  Overall Experience 
Rating:
5.0

I had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Thanks.

MIA H.  |  Reservation 
Rating:
5.0

Excellent experience

John M.  |  Overall Experience 
Rating:
5.0

Awesome end to end service. I am going to continue with U-Haul for ever move now.

Sushil K.  |  Overall Experience 
Rating:
5.0

Great facility with easy access

Kira R.  |  Overall Experience 
Rating:
5.0

The manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.

Kira R.  |  Reservation 
Rating:
5.0

very helpful staff

SUE C.  |  Overall Experience 
Rating:
1.0

The facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.

Jeffrey P.  |  Overall Experience 
Rating:
5.0

The Service good and timely manner!!

Mohan N.  |  Overall Experience 
Rating:
5.0

did not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+

harriette h.  |  Overall Experience 
Rating:
5.0

Pleased with everything.

David P.  |  Overall Experience 
Rating:
1.0

Had to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn’t care

janice b.  |  Overall Experience 
Rating:
3.0

Hours are not the best for the cost. There is always a line if you need any help

Gregory T.  |  Overall Experience 
No reviews have been submitted for this location.

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