Customer Reviews for U-Haul Moving & Storage of Broad St

5,255 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

None of my moving pads or dollies were in the truck. I had to drive an hour roundtrip the next morning to pick them up.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
3.0

Just dropped off and checked out via website. Parking lot was crowded and poorly organized, trash bins were all overflowing

Robert M. 
Rating:
1.0

Ask the female employee behind the counter not to be rude and condescending to your customers.

Eyo E. 
Rating:
5.0

You do all you say and you live up to everything.

William M. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Good staff…both in the yard and at the counter

Jim U. 
Rating:
4.0

Friendly and helpful

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
3.0

You know I rented a truck at a place that was 2/10 of a mile down the road and 10 minutes before I was supposed to pick it up you guys called me and told me it was not available there. This is really terrible God awful customer service and you need to fix that when I rent a truck two weeks before I'm supposed to pick it up it needs to be there and a $50 refund does not cover the cost of having to drive an hour round-trip to pick up a stupid truck that I rented 2/10 of a mile down the road for. Totally totally unacceptable and terrible customer service 10 minutes before I was supposed to pick it up then I had to drive 30 minutes away to pick up the truck I cannot tell you how disappointed and frustrating that is and 50 bucks for a refund does not cut the irritation that I feel

Greg W. 
Rating:
5.0

Good service.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

I was charged for an extension even though I returned it within the time period. I called several times to try to have a conversation to get it refunded, and the phone was never answered. Now I have to go back in person. Frustrating.

Hannah J. 
Rating:
5.0

Very friendly staff with easy check out procedures.

David H. 
Rating:
5.0

I only needed to transport goods for less than 24 hours. I feel the cost of van, plus mileage and 5 gallons of gas for the use of a vehicle was a good deal/price for my needs.

Fran F. 
Rating:
5.0

They got me a truck last minute for a 22 hour rental. Pick up and drop off check in went quick and easy. Staff was friendly , professional and very friendly. All around positive rental experience.

Geoff S. 
Rating:
3.0

Customer did not leave a comment.

MATTIE B. 
Rating:
5.0

All the employees were great to deal with from the check into the check out and in between. They really did a great job

Richard W. 
Rating:
5.0

Truck dirty inside and out but it served its purpose.

Mark C. 
Rating:
5.0

Quicker answering the phone waiting 67 minutes won't cut it

Franklin A. 
Rating:
3.0

Over charged on the miles we didn't use.

Maria P. 
Rating:
5.0

An organized and efficient operation. Enjoyed being there.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

N/A

Stephon H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Store manager dealt with my concerns from the PU location promptly and in a manner that demonstrated my business was important to UHAUL. Drop off personnel were respectful and a breeze to work with. TY

Mark A. 
Rating:
5.0

The staff was very friendly and the equipment (trailer) Worked perfectly!

South Roissville B. 
Rating:
5.0

The new? streamlined checkout process was a big improvement since the last time I did this.

Brian H. 
Rating:
5.0

Fix the air conditioner. It would ice up then blow hot air.

William C. 
Rating:
4.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Staff was very helpful in getting the trailer hooked up

Jim W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
1.0

Customer did not leave a comment.

Robbie B. 
Rating:
5.0

Great experience overall!

Sydney P. 
Rating:
5.0

Customer did not leave a comment.

HOLLY T. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

page M. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Cade A. 
Rating:
3.0

Originally reservation was with hixson pike location. When I arrived they did not have the dolly. I had to go across town to broad street location. I was never able to access my reservation on-line. Recieved message there is an error on our end. Called customer service, they directed me to the website where I recieved the same message, there is an error on our end. The entire process was a cluster. Very dissatisfied.

jay C. 
Rating:
5.0

Customer did not leave a comment.

mohammad M. 
Rating:
3.0

At both locations, the customer service was amazing. It is not their fault that you people could not do your job and see through the reservation that I originally made. I also rented a dolly that was bent and crappy so I returned it before I even took it across the country. Overall horrible experience.

Julia G. 
Rating:
3.0

Staff was helpful, but there was a long wait because big enough staff

Hayden H. 
Rating:
1.0

I have rented equipment from this location multiple times, the recently promoted new manager (a gentleman wearing glasses) has always been unprofessional, his work is careless, sloppy, out right irresponsible and dangerous. At the checkout inspection of my first rental last summer, I was renting a car carrier to bring my daughter's car to Utah. During the pickup inspection, I found one of the tire was worn all the way down to the belt! The inner body plies was completely exposed. So I pointed it out to him, this Same guy now is the new location manager told me: “you can call the 1-800 number on the road!” I told him, “the belt and body plies is exposed!!! You are ok with a customer to leave your store with your equipment in this condition?! This is how you conduct safety inspection ” He finally agree to have someone to fix it. After we have loaded our vehicle onto the car carrier, then he proceeded to wrap the rear safety chain to the wishbone of my car's right rear wheel! It should be wrap around the frame of the car! I discovered that after we have driven for 1,600 miles to Utah! This time, we discovered the brake fluid reservoir was nine dried, the brake fluid line was cut on the U-Haul trailer after we have driven for 4 hours! We were going to drive this across the country, crossing two deserts ! This manager is incompetent, poor in communication, irresponsible. He is a liability to your company! How long are you guys going to tolerate him and this team?!! Take a look at all the horrible experiences people have left on Google Review! Again, How long are you guys going to tolerate him and this team?!!

Jonathan P. 
Rating:
3.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

Excellent customer service all the way through.

Pamela W. 
Rating:
4.0

Customer did not leave a comment.

Reagan V. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

My originally assigned dolly was changed out by the store because they could not get to the dolly. But nobody knew how to change the contract to reflect the change. It took 30 minutes to figure it out. The dolly I was assigned had lots of road grime and dirt on it. Equipment was serviceable and I had no issues. Please train your staff on how to make contract changes.

Christopher W. 
Rating:
5.0

Will use uhaul again, great experience and excellent communication

Mark W. 
Rating:
5.0

Extraordinary service at a busy location. I'm a return customer and plan to keep coming back as needed! Highly recommended!!!

Kenneth W. 
Rating:
5.0

I recommend this location for everyone they are so friendly and helpful

Albu Faradi W. 
Rating:
5.0

Short handed, could use at least one more employee, just like every other business.

Arthur L. 
Rating:
4.0

I put in an order for movers to help and somehow that request just disappeared WITH NO NOTICE OR ALERT FROM UHAUL. The truck was just fine -- but I will not trust uhaul to provide or recommend movers again.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Terri was very helpful & friendly!

Ron J. 
Rating:
5.0

Everything was excellent Service and Customer service is super

Tammy J. 
Rating:
3.0

Customer did not leave a comment.

Kristin L. 
Rating:
3.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

Customer did not leave a comment.

Spring C. 
Rating:
3.0

I'm just not happy with this experience and I'm going to have a hard time using u-haul in the future. Thank you for the opportunity to give some feedback on this terrible experience.

RYAN H. 
Rating:
4.0

Give afterhour drop off instructions at pickup. Provide a printed copy of pertinent information like gas gauge and mileage at pickup. After an 18 hour day of loading and unloading it was very frustrating to try to figure out the after hours drop off procedure. And the app never did detect that I was sitting in the parking lot.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Claire L. 
Rating:
3.0

Customer did not leave a comment.

curtis D. 
Rating:
5.0

Customer did not leave a comment.

janis D. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
4.0

Please add to your check list online that if you are dropping off after hours too long in online. I didn't realize I had to long in online until after I dropped my keys in the box.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

WILLIE B. 
Rating:
4.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Very helpful and kind.

David C. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
2.0

I was charged by the mike even though I was in city limits…..does not seem fair to pay an extra 50 dollars to use services in town. My truck had no ramp on it so it made it hard for us to move things as well. All trucks have a ramp right????

Cierra S. 
Rating:
5.0

Nothing. All good

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Superb customer service. A++ Keep it up.

Norman D. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Truck was pulled up and running, ready to go when I exited office.

David E. 
Rating:
5.0

Thank you!

Susan M. 
Rating:
3.0

Staff was nice and friendly. Ordered a 10' truck but was given a 20' truck which sucks for gas mileage. Truck was a horrible ride and had a hard time with the automatic shifting.

John T. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

The customer service was poor. The agent that handled the pickup of the equipment was not pleasant at all. The agent that handled the return of the equipment was very nice.

Joel W. 
Rating:
3.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Rating:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Rating:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Rating:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Rating:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Rating:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b.  |  Reservation 
Rating:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F.  |  Reservation 
Rating:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Rating:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

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