Customer Reviews for U-Haul Moving & Storage of Broad St

5,332 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The two employees who helped me went out of their way to make sure everything was done properly and that I be given all the options. Very grateful for such help late on a Sunday.

Ross G. 
Rating:
3.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

This was one of several rentals from this location over the past few weeks. They always have the truck I need and always ready for me. Although a couple of trucks had higher mileage (150k+), they handled well and no issues. The staff is knowledgeable and friendly. The speedometer only goes to 100mph. :).

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
3.0

They were out of dollies even though we had reserved our truck several weeks ago and so did the person in line in front of us.

ANNA C. 
Rating:
5.0

Nothing I can think of everyone courteous and helpful good experience

Ahron B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Everyone on the team was professional and courteous.

STEVEN DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

check trucks between rentals. They breaks were not working well, not stopping the truck. The door didn't close well, got back on HWY, door did not latch ,close properly had to hold door on HWY while driving to next exit to pull off, fix door.

Jeanine S. 
Rating:
4.0

Customer did not leave a comment.

KEN H. 
Rating:
4.0

Customer did not leave a comment.

linda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Very good service.

KENNETH G. 
Rating:
1.0

Customer service is not a 9-5 job. There were several people on the lot trying to figure out what to do and how. No directions were visible, nor was an attempt made to help. It was five pm exactly and people were seen inside the building. Hours need to change to accommodate customer demand. One can conclude that the work day ended well before five pm. I was routed there by Uhaul. If service is lacking, other facilities should be considered for returns rather than this one.

Ryan A. 
Rating:
2.0

Charged a cleaning fee and gas fee. I have photos to prove this is incorrect. I don't have time to fuck with this so I will move forward but I will make sure to use another competitor next time

KERRICK J. 
Rating:
4.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

We had to wait awhile to get trailer because computer was real slow.

TOMMY T. 
Rating:
5.0

Great service!

steve P. 
Rating:
4.0

Excellent experience overall. Highly recommend U box service. Thank you.

Janet K. 
Rating:
5.0

Everyone was nice, helpful, quick, and thorough.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

Nothing, Miles and Terry was caring the weight since yall are short staffed

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

paul N. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Very nice group there

Tom E. 
Rating:
5.0

Customer did not leave a comment.

Dona S. 
Rating:
5.0

Customer did not leave a comment.

Carlin G. 
Rating:
4.0

Customer did not leave a comment.

Jesse R. 
Rating:
4.0

Customer did not leave a comment.

Zia K. 
Rating:
4.0

Customer did not leave a comment.

Sebastian L. 
Rating:
5.0

Customer did not leave a comment.

Richard Brian H. 
Rating:
4.0

This store was able to actually get me a truck to drive after the first 2 stores were not able to provide me an appropriate truck.

AARON J. 
Rating:
4.0

Customer did not leave a comment.

douglas C. 
Rating:
2.0

Perhaps have more knowledgeable staffing. Also, not related to this drop-off location, The U-Haul Moving Helpers. Called less than 24 hours of their paid appointment time to tell me they would not be able to come and fullfill their agreement to unpack and move me in at Chattanooga. I can't say what I felt about that. Left me in a world of hurt at the last minute. Cost me dearly after having paid for the service through U-Haul a month earlier.

Robert L J. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
2.0

Employee behind the counter (not the lady helping me, another employee who was just there) felt it necessary to tell me that “Only God can change the climate” after I said how sad it was that people were dying from the heat. I off handedly said that we didn't have to me it harder, which started her on a lecture on how green energy sources don't work because only God can change the weather. She kept this up until I finally said I was done talking. She was self righteous and indignant to a costumer who just wanted to return a van. Politics and beliefs aside, this was a simple transaction that ended with a bad taste in my mouth. I'd still recommend this branch as I have never had an issue like this happen before, but I didn't need a learning moment while trying to move some rugs.

Waide T. 
Rating:
4.0

fix your billing. I have been charged multiple times for this rental and cannot speak to a human to fix it.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

This was an easier transaction vs pick up. The personnel checked me in quickly and I was out the door.

Debbie T. 
Rating:
5.0

Wonderful, helpful and knowledgeable staff. Great experience. I would recommend them every time.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
4.0

The young lady at the desk was very helpful and made sure that I had all the equipment that I needed.

Earle M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

Checkout process involved taking lots of pictures. I understand the need to ensure vehicle condition, etc., but it was deflating to have to spend 10-15 minutes going through the lengthy process at the end of a long day of moving instead of just dropping the keys off. If that process can be shortened at all, that would be helpful.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

I think the people working could have been a little nicer. They all seemed frustrated and annoyed when I asked questions. At one point one of the people working just stared at me without telling me what I needed to do next.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

Adia O. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Lindsay N. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

That is one well oiled operation!!

Toney B. 
Rating:
5.0

Customer did not leave a comment.

Betty E. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Trey D. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

Customer did not leave a comment.

Lex P. 
Rating:
5.0

Customer did not leave a comment.

Gunther M. 
Rating:
5.0

The only issue was finding a place to park the returned truck. The locations in Chattanooga are very busy with people moving into town.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Joy F. 
Rating:
5.0

The lady named Terry at the front counter is a lifesaver and needs to be awarded for her compassion and willingness to help customers. The same cannot be said for the service I received when I called the non-local number.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

I checked in and "Cayci" assisted me. She guided me through my reservation and assisted me with changes. Cayci was very polite and professional. The transaction was seamless. I enjoyed my rental experience. 😁

Richard G. 
Rating:
5.0

Uhaul made my trip so easy and equipment return was a breeze. Very easy to work with!! Thanks Great job!!

James M. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
3.0

I came in late due to sitting on the side of the interstate for 4.5 hrs waiting for a tire to be repaired on my rental truck(had a flat the day before on the trailer but only 1 hr delay) and nobody was working a spot was open so I pulled in and started looking for the key drop off box and could not find it. It was late so I just but the keys in the vehicle and locked the doors.

Kenneth E. 
Rating:
5.0

The staff at the store was very helpful and professional

William M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
1.0

None of my moving pads or dollies were in the truck. I had to drive an hour roundtrip the next morning to pick them up.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
3.0

Just dropped off and checked out via website. Parking lot was crowded and poorly organized, trash bins were all overflowing

Robert M. 
Rating:
1.0

Ask the female employee behind the counter not to be rude and condescending to your customers.

Eyo E. 
Rating:
5.0

You do all you say and you live up to everything.

William M. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Good staff…both in the yard and at the counter

Jim U. 
Rating:
4.0

Friendly and helpful

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
3.0

You know I rented a truck at a place that was 2/10 of a mile down the road and 10 minutes before I was supposed to pick it up you guys called me and told me it was not available there. This is really terrible God awful customer service and you need to fix that when I rent a truck two weeks before I'm supposed to pick it up it needs to be there and a $50 refund does not cover the cost of having to drive an hour round-trip to pick up a stupid truck that I rented 2/10 of a mile down the road for. Totally totally unacceptable and terrible customer service 10 minutes before I was supposed to pick it up then I had to drive 30 minutes away to pick up the truck I cannot tell you how disappointed and frustrating that is and 50 bucks for a refund does not cut the irritation that I feel

Greg W. 
Rating:
5.0

Good service.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

I was charged for an extension even though I returned it within the time period. I called several times to try to have a conversation to get it refunded, and the phone was never answered. Now I have to go back in person. Frustrating.

Hannah J. 
Rating:
5.0

Very friendly staff with easy check out procedures.

David H. 
Rating:
5.0

I only needed to transport goods for less than 24 hours. I feel the cost of van, plus mileage and 5 gallons of gas for the use of a vehicle was a good deal/price for my needs.

Fran F. 
Rating:
5.0

They got me a truck last minute for a 22 hour rental. Pick up and drop off check in went quick and easy. Staff was friendly , professional and very friendly. All around positive rental experience.

Geoff S. 
Rating:
3.0

Customer did not leave a comment.

MATTIE B. 
Rating:
5.0

All the employees were great to deal with from the check into the check out and in between. They really did a great job

Richard W. 
Rating:
5.0

Truck dirty inside and out but it served its purpose.

Mark C. 
Rating:
5.0

Quicker answering the phone waiting 67 minutes won't cut it

Franklin A. 
Rating:
3.0

Over charged on the miles we didn't use.

Maria P. 
Rating:
5.0

An organized and efficient operation. Enjoyed being there.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Rating:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Rating:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Rating:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Rating:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Rating:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b.  |  Reservation 
Rating:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F.  |  Reservation 
Rating:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Rating:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

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