Customer Reviews for U-Haul Moving & Storage of Broad St

5,466 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You did great. David and TJ were super helpful and a pleasure to work with. I'll be back for another rental soon.

SIMON N. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Marcus E. 
Rating:
5.0

Customer did not leave a comment.

Kamel K. 
Rating:
4.0

Customer did not leave a comment.

Daymon B. 
Rating:
5.0

The employees were super helpful and pleasant during my recent move. They were knowledgeable and good natured. I recommend this location!

CAROL L. 
Rating:
5.0

Customer did not leave a comment.

ABEL G. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

My experience with U-Haul for what I had to do, met and exceeded my expectations

wayne F. 
Rating:
5.0

Everything Was Perfect

Reginald M. 
Rating:
1.0

Customer did not leave a comment.

Kayleigh R. 
Rating:
5.0

Above and beyond exceptional customer service

Cheryl V. 
Rating:
5.0

Online pick-up was a little drawn out. Maybe allow for uploading of driver's license pictures during check-in the night before. Also, notify the customer that additional documentation (point of contact, passport, or lease agreement) may be required so they know to have that available. Or again, allow me to upload it the night before.

Kyle A. 
Rating:
4.0

The staff at this location are always very friendly, efficient, and professional. We rent trucks several times a year to help haul equipment for events and they always take great care of our needs.

Marcus E. 
Rating:
5.0

Excellent service.

David I. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
5.0

N/A

Spencer R. 
Rating:
4.0

Customer did not leave a comment.

Bert M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
1.0

My uhaul was towed before i could use it bc it had bad breaks , this put me behind and increased the rent i had to pay before the move , when speaking to roadside assistance the guy kept saying he would call me back but didnt i stayed in the phone with uhaul til almost 2 am trying to get a replacement truck that the rep was supposed to be trying to get brought to my house only to find out later that that is not even possible. The next morning roadside did order me an uber to take me to get a replacement but even after discussing what time zone i was in i got there and had to wait outside 30 mins after for them to open after the rep said they were already open over the phone , i ended up returning the uhaul a day late bc i planned to be done within the first 24hrs i had the uhaul so that i could get it back in time before i knew i had school but i was not able to do that bc the truck was not prepared before i picked it up,

Kapanesha B. 
Rating:
5.0

Easy rental.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

LUCY D. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

I felt that I was overcharged, but they were not interested in helping me with any of that

steve T. 
Rating:
4.0

Customer did not leave a comment.

Payton P. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

Mahala K. 
Rating:
5.0

My initial rental was with the Ringgold Rd store. Unfortunately, I discovered once I got home with the trailer, the rear tire had a nail in it and only 5.5 lbs. of pressure in it. The retailer stated I could do all the work for Uhaul and/or waste half a day's work waiting for their repairman to show up to fix the tire. I immediately took the trailer back and got a refund. It's clear Uhaul's upper management is clueless about the end use and user of their products. And their business policies are declining. If I continue to find them to be unreliable, I'll find another solution and cease my business with them.

Bobbie B. 
Rating:
5.0

I did a mobile pickup from a small lot in Sevierville. last time I picked up a uhaul, and this pickup was 96567876x smoother. Very nice ladies too. Casey took care of me and was a pleasure to speak with.

Ayse S. 
Rating:
5.0

Nothing. The master installer talked me through the process over the phone. I dropped my car off with all the paperwork in a matter of minutes. Picking my vehicle up came with an explanation and payment within minutes. The entire process was hassle free with great communication. Give that man a raise!!!

Aaron L. 
Rating:
5.0

When checking in after hours. The process took longer than we thought. Connecting to the website took a little while but it eventually worked and we were able to finish the process.

Daylyn T. 
Rating:
5.0

It was great and friendly service, keep that up.

mark H. 
Rating:
5.0

Very nice a friendly employees

Diana B. 
Rating:
4.0

My check in person was great.

William P. 
Rating:
5.0

I went there originally to make the reservation and bought moving supplies there. Staff very helpful.

June R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

I will absolutely recommend uhaul we only use uhaul

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Logan S. 
Rating:
4.0

Move the equipment return sign so that you see it before you turn into the driveway. Currently the sign is past the driveway. If there is one I missed it is because it did not stand out from the surroundings. Lots of road construction in the area and by the time you get to the store you need easily identified directions.

william P. 
Rating:
1.0

The truck I received had a halfway deflated front tire. When I discovered it, I was an hour into a two hour trip through the mountains. I called the office and the person answering accused me of doing something to the truck because the tire pressure light “wasn't on when you left”. (It was- I took a photo of the lights on the dash before I left, just in case.) After asking to speak to the manager and asking him the date of the last inspection, he said,”If you saw the light on, why didn't you say something?” Again, trying to place the blame on me. Realizing how dangerous the truck was that I was driving, I pulled over and called roadside assistance. I waited for nearly 3 hours. The mechanic first tried to send me on my way with an obvious screw in the continually deflating tire. He said it was “perfectly safe” to drive a tire under-inflated by 50% and losing air by the mile. After enough pushback, he removed a screw from the tire and then tried to convince me it was safe to drive on 40/85 psi while the 3 other tires were at 85-90 psi. I insisted it was not, so we drove to a tire shop where they re-inflated the tire for me. As they re-inflated the tire, I decided to check out the inspection sticker inside the driver's side door. The vehicle had not had it's *WEEKLY* inspection since late September, which was 3+ weeks ago! My 4 hour trip ended up taking 8 hours with extraordinary unnecessary stress. I missed work meetings. The truck was dangerous to drive due to the negligence of the shop and a lack of proper inspection. Guess what the condescending manager offered me for my troubles? $60 off my bill. I have a case open and am awaiting a call from the general manager to discuss this absolutely horrific experience. If you're thinking about renting from this place- DON'T DO IT. Rent a pick-up from Home Depot or Lowe's instead and you'll likely be in a much safer and less stressful position.

Katy F. 
Rating:
5.0

Very professional and helpful. Great service.

cora B. 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Terrence C. 
Rating:
5.0

Customer did not leave a comment.

Liz E. 
Rating:
5.0

Keep up the great service!

tami T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Collin S. 
Rating:
5.0

Customer did not leave a comment.

Judah D. 
Rating:
5.0

I was really impressed with the work that went into installing a trailer hitch on my SUV.

Richard A. 
Rating:
5.0

The only drawback was an extremely dirty windshield. If I had not had cleaning fluid, it would have been difficult to see through. Other than that, the check in process was very efficient and quick.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Jo Beth B. 
Rating:
5.0

Customer did not leave a comment.

melanie G. 
Rating:
5.0

I did self pickup. The fuel gauge on the app showed full. The actual gauge showed close to full so I assumed that that was as high as the gauge went. I did not take a photo. I replaced fuel at 10 mpg. Still had to pay for U-Haul fuel to get the gauge up to max out. Lesson learned. This may be a limitation of the app though to accurately record fuel gauge level.

Jeff L. 
Rating:
4.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

I had a trailer hitch installed they did a great job. I did have to get wired for trailer lighting, where I was confused was they have the wiring coming from the inside so it hangs out where the lift gate closes and looks super tackey and rigged up. The staff was amazing and helpful.

Stacy C. 
Rating:
5.0

Amazing

michael F. 
Rating:
5.0

Customer did not leave a comment.

Monisha S. 
Rating:
5.0

quick turn around

Larry H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Manager told me they would give me a discount . because the truck take off was very slow. Not safe.the tow button kept coming on.

Tonya R. 
Rating:
3.0

I was over charged for the uhaul I was charged double for the rental and the equipment. I was charged almost 200 bucks and I'm not happy about it.

Brandon D. 
Rating:
5.0

Fast and efficient

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Judi C. 
Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

Andy Z. 
Rating:
5.0

Customer did not leave a comment.

KRISTY K. 
Rating:
5.0

Great location they go the extra for their customers

James T. 
Rating:
3.0

Van we rented was the only one on the lot despite having reserved a van 2 months prior. It had a dented driver's door that caused air to leak through the door seal. Very annoying. The passenger side visor was broken and hung down. We had to pin it up out of place. The van should not have been in service.

Nina N. 
Rating:
5.0

Customer did not leave a comment.

rachel T. 
Rating:
5.0

Customer did not leave a comment.

Margarette S. 
Rating:
4.0

I got a 15' truck that is actually 11'-11” with a small 3'-1” cubby over the cab (“mom's attic”) that makes it a 15' truck. This was very inconvenient because of the length of items I was loading. Just call it what it is, I would have gladly gotten an 18' if I had known before I got to where I was loading that it wasn't even 12' and it was way too late to change course.

robert B. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn E. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Movers on both ends were personable and efficient.

lora L. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Super quick drop off - the gentleman was wonderful and quite kind. 10/10

Jamie Q. 
Rating:
4.0

truck very old and some basics like USB charging station missing

Jochen S. 
Rating:
4.0

I was very disappointed that the truck I reserved was not available. I reserved the truck well in advance and only needed to move a bed frame and two night stands. Although the representative did what she could to make it right, I was given the next size up truck which was larger than needed. If someone reserves a particular rental, it should be there. Maybe ensuring the rental in on the lot the might before instead of depending on totals to be returned in time might be helpful.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Consolada S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

The truck was very out of shape. Had to floor it almost to move at all. The headlights are pointing straight up it seemed like so when driving at night you can't see the road in front of you unless you ride with a blinker on. It got the job done, but was very unpleasant to drive.

Jeremy I. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

The men were 3 hours late after multiple calls saying they were on the way. They showed up with a truck with a mattress and box springs which they threw in my dumpster and I will have to pay a fee because of that.I moved with one mattress and box springs and I have mine at my new location. They were very unprofessional and once they loaded my stuff they took over an hour to get to my new location. I paid for 5 hours and only got 3 hours of work out of them. I will never use this company again. And the person that called for the payment code would not address the issue of the mattress and box springs. I'm not a happy customer

Sally G. 
Rating:
5.0

THe 2022 Broad Street team was more than helpful. the scheduling center had not advised the location of my reservaton, they did not have a single trailer ready and my Box was located behind several other boxes so it took over an hour and get the box out & loaded on to a double trailer. The Sunday 9-11-22 team went over & above to help me get my things out of storage.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
4.0

Be sure to tell how much it will be instead of email wrong information

Anquanna H. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Thank you for making the drop off process so easy!

John P. 
Rating:
5.0

Staff was very friendly and helpful

Scott A. 
Rating:
5.0

Lower your prices.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

linda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Rating:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Rating:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Rating:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Rating:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Rating:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b.  |  Reservation 
Rating:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F.  |  Reservation 
Rating:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Rating:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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