Customer Reviews for U-Haul Moving & Storage of Broad St

5,389 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

rachel T. 
Rating:
5.0

Customer did not leave a comment.

Margarette S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn E. 
Rating:
5.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Movers on both ends were personable and efficient.

lora L. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Super quick drop off - the gentleman was wonderful and quite kind. 10/10

Jamie Q. 
Rating:
4.0

truck very old and some basics like USB charging station missing

Jochen S. 
Rating:
4.0

I was very disappointed that the truck I reserved was not available. I reserved the truck well in advance and only needed to move a bed frame and two night stands. Although the representative did what she could to make it right, I was given the next size up truck which was larger than needed. If someone reserves a particular rental, it should be there. Maybe ensuring the rental in on the lot the might before instead of depending on totals to be returned in time might be helpful.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Consolada S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

The truck was very out of shape. Had to floor it almost to move at all. The headlights are pointing straight up it seemed like so when driving at night you can't see the road in front of you unless you ride with a blinker on. It got the job done, but was very unpleasant to drive.

Jeremy I. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

The men were 3 hours late after multiple calls saying they were on the way. They showed up with a truck with a mattress and box springs which they threw in my dumpster and I will have to pay a fee because of that.I moved with one mattress and box springs and I have mine at my new location. They were very unprofessional and once they loaded my stuff they took over an hour to get to my new location. I paid for 5 hours and only got 3 hours of work out of them. I will never use this company again. And the person that called for the payment code would not address the issue of the mattress and box springs. I'm not a happy customer

Sally G. 
Rating:
5.0

THe 2022 Broad Street team was more than helpful. the scheduling center had not advised the location of my reservaton, they did not have a single trailer ready and my Box was located behind several other boxes so it took over an hour and get the box out & loaded on to a double trailer. The Sunday 9-11-22 team went over & above to help me get my things out of storage.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
4.0

Be sure to tell how much it will be instead of email wrong information

Anquanna H. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Thank you for making the drop off process so easy!

John P. 
Rating:
5.0

Staff was very friendly and helpful

Scott A. 
Rating:
5.0

Lower your prices.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Check-in person outside fast, efficient and friendly.

Robert M. 
Rating:
5.0

Thanks

Jesse D. 
Rating:
5.0

Excellent team there, they got me in and out quickly and was very friendly. Truck ran great, drove nice and was clean. I would recommend any looking for a truck rental to come here. Thanks everyone.

Jerry T. 
Rating:
3.0

The truck given to us was the worst ride I have ever experienced. I don't know if it needs new shocks or what but it was truly awful! Our driveway had just been resurfaced and the truck barely pulled up the road. It also ruined a spot in our new driveway! Please check this truck before you rent it to another person.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Keep the good people you have there there

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
5.0

Great drop off and no issues

Julie S. 
Rating:
5.0

N/N

Mason B. 
Rating:
5.0

Good experience from checking in to checking out

Gean H. 
Rating:
5.0

A+. Friendly and easy transaction

Jay V. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

I've rented from Broad St store 3 times always excellent. I have recommended this store .I sold a large item on eBay a while back to a man in Alabama he needed a trailer so I sent him to Broad St.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Hugh S. 
Rating:
4.0

Customer did not leave a comment.

Edgard S. 
Rating:
4.0

None

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
3.0

After confirmed reservations ar other sites failed to have the truck 4 times, it was nice to finally get one. Paying so much per mile wasn't cost effective for me. The after hours return site wouldn't allow me to finish the return process so I had to go back the next morning to make sure the return was received in properly. I am glad that they had a truck as confirmed at this location, but it was not an experience I wish to repeat.

Jana P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Super polite crews, polite management, VERY busy location. I have to say that having women in charge sure made the drop off and rental so much easier. It's like they were anticipating my every move and already helping when the need arose.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

I was very satisfied with the service. Nothing to improve upon in my particular situation.

David J. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

April T. 
Rating:
5.0

Customer did not leave a comment.

Garrett G. 
Rating:
3.0

There were four people all behind the counter, complaining of a slow computer. Nobody offered to help me for about 10 minutes, then the gentleman who did was very polite and quick.

Scott D. 
Rating:
4.0

The two employees who helped me went out of their way to make sure everything was done properly and that I be given all the options. Very grateful for such help late on a Sunday.

Ross G. 
Rating:
3.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

This was one of several rentals from this location over the past few weeks. They always have the truck I need and always ready for me. Although a couple of trucks had higher mileage (150k+), they handled well and no issues. The staff is knowledgeable and friendly. The speedometer only goes to 100mph. :).

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Jennifer J. 
Rating:
3.0

They were out of dollies even though we had reserved our truck several weeks ago and so did the person in line in front of us.

ANNA C. 
Rating:
5.0

Nothing I can think of everyone courteous and helpful good experience

Ahron B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Everyone on the team was professional and courteous.

STEVEN DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

check trucks between rentals. They breaks were not working well, not stopping the truck. The door didn't close well, got back on HWY, door did not latch ,close properly had to hold door on HWY while driving to next exit to pull off, fix door.

Jeanine S. 
Rating:
4.0

Customer did not leave a comment.

KEN H. 
Rating:
4.0

Customer did not leave a comment.

linda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Very good service.

KENNETH G. 
Rating:
1.0

Customer service is not a 9-5 job. There were several people on the lot trying to figure out what to do and how. No directions were visible, nor was an attempt made to help. It was five pm exactly and people were seen inside the building. Hours need to change to accommodate customer demand. One can conclude that the work day ended well before five pm. I was routed there by Uhaul. If service is lacking, other facilities should be considered for returns rather than this one.

Ryan A. 
Rating:
2.0

Charged a cleaning fee and gas fee. I have photos to prove this is incorrect. I don't have time to fuck with this so I will move forward but I will make sure to use another competitor next time

KERRICK J. 
Rating:
4.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

We had to wait awhile to get trailer because computer was real slow.

TOMMY T. 
Rating:
5.0

Great service!

steve P. 
Rating:
4.0

Excellent experience overall. Highly recommend U box service. Thank you.

Janet K. 
Rating:
5.0

Everyone was nice, helpful, quick, and thorough.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

Nothing, Miles and Terry was caring the weight since yall are short staffed

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

paul N. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Very nice group there

Tom E. 
Rating:
5.0

Customer did not leave a comment.

Dona S. 
Rating:
5.0

Customer did not leave a comment.

Carlin G. 
Rating:
4.0

Customer did not leave a comment.

Jesse R. 
Rating:
4.0

Customer did not leave a comment.

Zia K. 
Rating:
4.0

Customer did not leave a comment.

Sebastian L. 
Rating:
5.0

Customer did not leave a comment.

Richard Brian H. 
Rating:
4.0

This store was able to actually get me a truck to drive after the first 2 stores were not able to provide me an appropriate truck.

AARON J. 
Rating:
4.0

Customer did not leave a comment.

douglas C. 
Rating:
2.0

Perhaps have more knowledgeable staffing. Also, not related to this drop-off location, The U-Haul Moving Helpers. Called less than 24 hours of their paid appointment time to tell me they would not be able to come and fullfill their agreement to unpack and move me in at Chattanooga. I can't say what I felt about that. Left me in a world of hurt at the last minute. Cost me dearly after having paid for the service through U-Haul a month earlier.

Robert L J. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
2.0

Employee behind the counter (not the lady helping me, another employee who was just there) felt it necessary to tell me that “Only God can change the climate” after I said how sad it was that people were dying from the heat. I off handedly said that we didn't have to me it harder, which started her on a lecture on how green energy sources don't work because only God can change the weather. She kept this up until I finally said I was done talking. She was self righteous and indignant to a costumer who just wanted to return a van. Politics and beliefs aside, this was a simple transaction that ended with a bad taste in my mouth. I'd still recommend this branch as I have never had an issue like this happen before, but I didn't need a learning moment while trying to move some rugs.

Waide T. 
Rating:
4.0

fix your billing. I have been charged multiple times for this rental and cannot speak to a human to fix it.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Rating:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Rating:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Rating:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Rating:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Rating:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b.  |  Reservation 
Rating:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F.  |  Reservation 
Rating:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Rating:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top