Customer Reviews for U-Haul Moving & Storage of Broad St

Rating:

5.0

Thank you

Rating:

5.0

The staff was very accommodating specially a worker his name is Tim. He was amazing!

Rating:

4.0

No lighting in the storage room.

Rating:

5.0

Thanks for the great experience

Rating:

2.0

Giving a below average concerning the Storage comes because of the hard access to the Upstairs unit. It is a long trek down two hallways, and a set of stairs which are no good for my recent diagnosis of feet problems that causes me to loose extremely off balance when I walk- even on level ground. Unit 227 is located at the very end of another long hallway. The unit is way too small for what is needed. I understand that availability is a factor. The young lady, Yvonne who made the initial reservation from the 1-800 dispatch said I could consider checking into another Uhaul subsidiary in the same city, to see if a larger (ground floor- hopefully), is available. I will ask David if this will be feasible, on Monday. The guys at the Broad Street store are SUPER Accommodating, and are patient and friendly displaying a True desire to please every customer. I witnessed this from not only my interaction with every staff member, but noticing them treat everyone with respect and rapid assistance. While I waited for my turn to be served, I noticed the genuine professional and kind service each staff member gave everyone whom they served. Quite impressive, especially when those times were in the early early morning of opening the shop. bylbutler1@gmail.com Wm. Byl Butler

Rating:

5.0

Great manager

Rating:

2.0

I’ve had my storage unit for 3-4 years while my daughter attended school at UTC. When I came to clear the unit April 6th. One of the stores locks were on the unit because my daughter had been having difficulty with her lock. She was given a lock with a lock code assigned. My daughter was not with us, however the unit was in my name. When I approached the associate to get assistance. His only response was she didn’t give you the code. He didn’t ask my name, ID or anything. We figured out the code. After clearing the unit. I approached the desk. He asked if I was clearing I said yes. He asked my last name and then said it has been closed and I sent an email. He didn’t go look at the unit. He didn’t explain anything. So at that time I said I just paid yesterday for the month. He then breathed hard and said I just came out the account. He then went back in my account and said you should have said that first. I could have saved you money. He then said I’m unable to pro-rate now. It’s not about the money, but the customer service. I utilized your business for 4 years. You’ve received every payment and for the employee to act as if I was a nuisance was astonishing. Never again in life will I use uhaul. Which is crazy because I would have utilized another 4 years for my other daughter that will be attending this Fall.

Rating:

3.0

The place was filled with cigarette smoke. Instead of giving me a final receipt, I was told to "just know that I'm good."

Rating:

4.0

Office and access hours were not convenient due to my procrastination...lol

Rating:

1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Rating:

3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Rating:

2.0

System was down and took a very long time for me to be assigned a storage unit

Rating:

5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Rating:

3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Rating:

3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Rating:

5.0

Everybody was so friendly and helpful.

Rating:

5.0

They were very helpful and communitive re: the delivery of my U-box

Rating:

5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

Rating:

5.0

Great experience

Rating:

4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Rating:

2.0

My Uhaul moving experience was a 97% nightmare.

Rating:

5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Rating:

5.0

This place is fantastic!!! Thank you so much for all of your help!!

Rating:

1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Rating:

4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!