Customer Reviews for U-Haul Moving & Storage of Broad St

4,941 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
4.0

Customer did not leave a comment.

Natasha B. 
Rating:
4.0

The customer service was spot-on, friendly, knowledgeable. And returning it was just as easy

Phillip B. 
Rating:
1.0

Representative told me everything was fine with my equipment return and said I was good to go... ten minutes after I leave, I receive an email receipt showing a $50 fuel fee despite returning vehicle with an 1/8th of a tank over my required volume. This is either theft or your employee needs glasses.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

The folks working here are always so helpful and easy to work with.

Garry M. 
Rating:
5.0

Kathy is your most amazing employee at this location I ran about four or five U-Hauls a week from my company and she's always excellent

Marilyn S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I had the most pleasant check out experience. The clerk was kind and patient. She worked quickly. She was knowledgeable.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
4.0

Customer did not leave a comment.

Felicia L. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Keep up the outstanding work! 😁👍

Jalondra T. 
Rating:
1.0

After the reservation was made days in advance when we got there to pick up the truck the clerk said he was over booked which almost cost me a 10,000 dollar job. After contacting other uhaul locations with no trucks available we decided to return to the braude st location that did have the truck i needed but had not been checked in. I was told that no trucks were available . Just as I was driving off the lot the clerk ran out an said he had a truck. This cost me a lot of time and almost a lot of money

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Rosita D. 
Rating:
3.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

The roll-up door on my 5x8 trailer had one cable off of its pulley. This is the first time after many U-Haul rentals that I have ever had a problem. I still love U-Haul.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

James Z. 
Rating:
4.0

Customer did not leave a comment.

GREG H. 
Rating:
5.0

The return was very quick and efficient. The gentleman who received the trailer was courteous and knowledgeable.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

Was not able to get no o e to assist me with the uni very poor bad customer relations never us again.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Hazel B. 
Rating:
5.0

Customer did not leave a comment.

MARSHA ANN R. 
Rating:
4.0

Helped me quickly get checked in and the trailer parked.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
4.0

I made a reservation a week in advance and when I arrived to the store to pick up the truck and the auto transport they informed that the truck was not there. Next time could you please deliver on your promise next time. I ended up having to pay more money than what initially I was told.

Benny B. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Customer did not leave a comment.

Lynn N. 
Rating:
5.0

Fast pick up and fast return process. Thank you

William G. 
Rating:
3.0

This location was a large location but the return area was very cluttered and unorganized. Not very appealing.

Renato B. 
Rating:
5.0

excellent customer support

Karrie R. 
Rating:
5.0

When dropping off my trailer, the person that helped me was very friendly and enjoyable to work with.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Samantha Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

victor M. 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annisha F. 
Rating:
1.0

The back bumper on the uhaul was bent making impossible to do what I needed to do

Lucinda R. 
Rating:
3.0

It was just fine. Friendly, fine.

Trista G. 
Rating:
2.0

Due to the Ironman competition, we were forced to go 15 miles out of our way to get to the Uhaul store, both picking up and returning the truck! Which of course resulted in more mileage! It cost me right at $100 including gas to rent a truck for 3 & 1/2 hours!! NEVER AGAIN! It says $19.95 with free in town mileage and I did NOT receive that privilege!! RIP OFF!!

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Cornelia J. 
Rating:
5.0

Everything was great. Pickup was smooth, equipment was clean, staff was friendly. Everything you would want and expect when renting

Troy D. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

easy to find and get in and out of

Jaret H. 
Rating:
5.0

The guys were very knowledgeable and helpful! Everything went so smoothly! Would highly recommend this location!

Kayla D. 
Rating:
1.0

Make sure that the trucks are properly serviced because the alignment was messed on my truck rental and they over charged me still. I am highly upset and I didn't have the truck but a couple of hours.

Ronald P. 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYSON G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

ASHBY G. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Nothing as far as I'm concerned. Great experience.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

The service was great

robert A. 
Rating:
3.0

David was terrific but when you make a reservation you expect the damn thing to be there Pathic service as a company but not this location. Get it together or stop on line reservations

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

All good. David runs a good store. I try to always rent @ this location

Garry M. 
Rating:
4.0

Customer did not leave a comment.

Phillp L. 
Rating:
5.0

Drop off was a snap,all employees I dealt with from beginning to end were courteous and very helpful. I will certainly use this location in the future if I need to move again.

Padraic M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Great customer service, Broad Street Personnel were on top of it and so easy to work with!

Michael S. 
Rating:
2.0

I'm a senior over 65 female, what I ordered was very important to me. I ordered a 10' truck and was given a 15' truck which cost me more $$ to gas up for a long 576 mile drive.(If it had been across town or short distance would not have mattered, but in my case it was a long drive so it did matter.) Was also told you're lucky we didn't give you a 26' truck. No help offered to adjust side mirrors. Need a special allen wrench to adjust and had to drive long distance with right side mirror not positioned correctly. Customer service lacking. Truck itself operated well, steering & braking was good. And that is important.

PATRICIA B. 
Rating:
5.0

Easy and quick drop off location, very well marked, and super convenient location.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey C. 
Rating:
5.0

Great

Michael P. 
Rating:
4.0

All good until Truck return same day after hours instead of next day-Holiday weekend-not customer friendly-cost center kept transferring me.

GIRTHER G. 
Rating:
5.0

Customer did not leave a comment.

Nicholaus P. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

We arrived late in evening, but person who was there got us checked out expeditiously! Many thanks to him.

Charles R. 
Rating:
3.0

The guy who installed my vehicle transport trailer didn't install properly and it popped off while loading vehicle damaging my bumper

Melvin S. 
Rating:
5.0

Very friendly staff, accommodated the rental even with a late arrival.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Lamark R. 
Rating:
5.0

Customer did not leave a comment.

BRETT H. 
Rating:
5.0

Thank you for your cooperation and overall kindness.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Crs was very helpful. He gave us fast and courteous service.

ANNA M. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

This comment applies to the Hixson Ashland Terrace location: I made a reservation one month in advance, yet when I went to pick the truck up at the Ashland Terrace location, I was told that both trucks were stolen and they did not have anymore. I was not notified of this issue. I was then sent to the Broad Street location, and they were very helpful. I give zero stars to the Hixson location. They really need some help with their organization and customer service.

Claude D. 
Rating:
2.0

There needs to be a way a representative can be contacted if a customer has an emergency change.

Trina C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

This was an excellent move, the Chattanooga store was fantastic. They had everything ready and even pulled the truck out for me!!! Great job guys!!!

Donald B. 
Rating:
5.0

Excellent customer service nothing to improve.

Sybil M. 
Rating:
4.0

Customer did not leave a comment.

Juquan S. 
Rating:
3.0

When I was returning my equipment, they were using the return lane to load up someone else's equipment. So when I came around to the back alley I was motion to park back into the lot that they were blocking, but to get there I had to go back onto the main road and turn back into the non-equipment return lane. This would not have been an issue at all, however the Man directing me got very frustrated with his directions, and when I went to apologize to him he had walked away and I couldn't say anything, he could've at least said something to me or apologized. Overall oOK experience.

Michael B. 
Rating:
5.0

Please read other reviews I sent all excellent. Thank you

Michael P. 
Rating:
5.0

Excellent people each and everyone of them. They are all a great asset to you're company and all deserve a good pay raise and bonus . Excellent service and we will refer and recommend them . Thank you

Michael P. 
Rating:
5.0

Folks were very helpful in getting my truck and appointment scheduled. Truck had. Lot of miles ; but, was up to the move.

Andre C. 
Rating:
5.0

Jack was awesome for explaining the rate and provided excellent service. He was helluva great guy and deserves a raise.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
No reviews have been submitted for this location.

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