Customer Reviews for U-Haul Moving & Storage of Brockton

Rating:

4.0

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

Rating:

5.0

Nice kids working in the lot very respectful

Rating:

5.0

I enjoyed the move with your equipment. .

Rating:

5.0

Great customer service

Rating:

3.0

Electronic check out long process Had to do it 3 times before it registered

Rating:

4.0

Had problem with 24/7 pickup. Store manager was very helpful in getting problem resolved.

Rating:

5.0

Professional staff, plenty of inventory and conveniently located.

Rating:

5.0

Everything was great. Absolutely perfect

Rating:

1.0

Why am I being charged 3 separate times for a uhaul for 4 days

Rating:

1.0

They promised me a refund . Have not done it

Rating:

1.0

U-Hall Contract Number 240705554 Please I want to understand your billing, your records for the vehicle that is part of the invoice, show that the vehicle was driven for only twelve miles. Gas was put in the truck to the level it was when it was rented. If we assume that the truck was returned without replenishing the gas used, your bill for gas means that the vehicle consumed 8 gallons of gas in twelve miles. The vehicle is so bad that it covers only one and a half (1-1/2) miles per gallon. Secondly, the U-Hall phone record will show that the truck was returned on Sunday, the key put into the return box. I tried for more than fifteen minutes to have your system work properly for me to confirm the return of the key. I called the next morning when your office is supposed to be open, to report the incident, the central U-Hall services took the call and indicated that your system still has the vehicle as if it has not been returned. I believe you have a video camera record, which will show when the truck was returned and how long I was at the key dropoff box area trying to follow the key dropoff instructions to no avail. Please reverse the charge for a second day, and every penny of the fuel charge, plus tax. The discrepancy in your own records very glaring. U-Hull is above this type of behavior. Thank you,

Rating:

5.0

There is not much to recommend. This was an all positive experience for me. Started with the person taking my reservation over the phone to the counter/rental agent. I was in and out in less than 10 minutes and I dropped off the pick up truck it was pleasant. I will recommend anyone to do rent from U-hall.

Rating:

5.0

Every time i go there I always got welcome nice

Rating:

5.0

There were too many boxes in store. Staff were great.

Rating:

5.0

I think the manager's name was Greg. He was amazing. He had a store full of costumers, in he was the only one there. An irate customer came in and was abusive. He handled him and the rest of us very well. He also is very professional.

Rating:

2.0

Explain random charges on credit card

Rating:

3.0

Make sure after drop off, you ask about your deposit back. I was suppose to get mine and I never did. So make sure you talk to the staff about any deposits you may suppose to get back

Rating:

1.0

i was charge more then it supposed be i know how i return the truck cheaters

Rating:

3.0

They didn't give me the truck with have of tank it was almost on e.

Rating:

4.0

It's too expensive for one day.

Rating:

3.0

?

Rating:

5.0

Right now I don't see anything else. To do you guys are great

Rating:

3.0

Get a faster system so the computers stop crashing and customers can get checked in and out quicker

Rating:

5.0

Always very helpful

Rating:

1.0

The staff were very rude and ignorant. Also neither one of them had a mask on which I'm VERY disappointed about. I will not be returning to this location.

Rating:

4.0

My experience was very good @ this location, I wouldn't change anything. The employees were very well manner & had a positive attitude.

Rating:

5.0

He was very professionally good

Rating:

5.0

still waiting on my refund for the deposit to hit my account

Rating:

5.0

Professional and extremely helpful

Rating:

4.0

I have been to this occasion 4-5 times in the past month, and despite having plexiglass at the register and distancing decals on the floor, NO ONE ever seems to be wearing a mask. When I came two weeks ago, the attendant at least put his mask on when I came up to the register (two other employees standing nearby did not). This time, the attendant had a mask right at his checkout but still did not put it on, even when he had to come around the plexiglass to hand me materials. I had my mask on, but it seems likely that employees may get sick if they don't follow MA health laws. The employees were otherwise courteous and helpful, so I don't say this to get them in trouble - their good service is why I keep returning to this location! But I assume there must be a culture of lax mask-wearing at this location, since it seems to be true of almost all employees each time I have visited.

Rating:

5.0

Every employees at this Brockton location goes above and beyond accommodating customers. The ease of renting a vehicle and returning it was so pleasant and you are made to feel like you are a celebrity. Thankyou, I wouldn't go anywhere else

Rating:

5.0

Good job guys

Rating:

3.0

I didn't receive my 10.00 credit for the gas I put in. Received rental on empty. Gave me a link that didn't work so I could claim the credit.

Rating:

1.0

Call your customers back!

Rating:

5.0

The service in this location was emaculat. From the front rental to the mechanic bay . Great all around professionalism.

Rating:

5.0

Brandon was extremely helpful and very nice. After a very long trip, he was able to check is in quickly and answer all of our questions.

Rating:

5.0

Great customer service at the location in Brockton, MA on Main St. Friendly and professional.

Rating:

5.0

Both the Stoughton and Brockton locations had excellent staff which made the experience 100 times better. Your products are top notch and your staff guarantees I will never look anywhere else for my storage solutions. Thanks!

Rating:

5.0

He was a gentleman and efficient in his work

Rating:

1.0

rented a van the inside smelled like a wet dog (animal hair all over the floor)- gas tank had less than a quarter tank.

Rating:

3.0

There was something wrong with the wheel

Rating:

5.0

employees Start wearing mask. none use them. brockton mass location

Rating:

5.0

Good services a+

Rating:

4.0

Make sure the van is clean off when it snows

Rating:

5.0

Great Job Guys,

Rating:

5.0

Keep on Striving with the the Excellent Customer Service that U-Haul provides ! Keep Safe and Healthy ! Happy Holidays

Rating:

3.0

I was charged for fuel after filling the vehicle. No one would respond and no one would call me back. Very frustrated and dissatisfied.

Rating:

3.0

The manager was very helpful but the equipment I was assigned to was missing lug nuts on both wheels. I did my own inspection to discover the issue AFTER my trailer was attached to my vehicle. Again, the manager was able to rectify the situation but I hate to think what would have happened if I hadn't inspected the trailer myself.

Rating:

3.0

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Rating:

3.0

I never made it to the drop off location. The wheel less trailer had to be towed.

Rating:

5.0

Put gas in the truck

Rating:

3.0

There was a cup of blue cheese in the cup holder of the truck prior to my use. Cigarette ashes in the ashtray. The service at the desk was outstanding but the cleanliness of the truck was garbage. During a pandemic you would think that this would be something of priority.

Rating:

3.0

The Equipment was not cleansed at all. I had to get lysol wipes to clean the seats dashboard and around the steering colum. This vehicle was not Covid-19 ready! once you drove over 25 mph the truck shakes not a good experience. I asked to speak to a manager we will see.

Rating:

4.0

Thank you for everything, I really do appreciate everything you have done for me!

Rating:

1.0

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Rating:

4.0

Counter clerk was not wearing a mask

Rating:

4.0

I was in and out in now time the person was helpful and friendly.

Rating:

5.0

Kyle was a great help. Enjoyed his knowledge.

Rating:

5.0

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

Rating:

5.0

Staff very helpful and friendly try there best

Rating:

1.0

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

Rating:

5.0

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Rating:

3.0

Too expensive

Rating:

4.0

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

Rating:

5.0

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

Rating:

4.0

Some minor issues with mouse droppings, however my things were safe and secure.

Rating:

5.0

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Rating:

5.0

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

Rating:

5.0

The services met my expectations.

Rating:

1.0

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

Rating:

5.0

They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

Rating:

5.0

VERY CONVENIENT. EASY TO ACCESS

Rating:

5.0

Alex was excellent! A hard worker very helpful and conscientious!

Rating:

1.0

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Rating:

4.0

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Rating:

5.0

Great storage experience.

Rating:

5.0

staff was helpful and very courteous

Rating:

5.0

I was well pleased with their knowledge, advice and patience.

Rating:

1.0

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

Rating:

5.0

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

Rating:

1.0

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

Rating:

5.0

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall