Customer Reviews for U-Haul Moving & Storage of Broken Arrow

2,447 reviews

901 W New Orleans St   Broken Arrow, OK 74011

(918) 455-1010

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(918) 455-1010

901 W New Orleans St
Broken Arrow, OK 74011

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good work

RONALD B. 
Rating:
5.0

Great store

BRENT H. 
Rating:
5.0

Great service. Great store.

Brent H. 
Rating:
5.0

Simple, easy and good customer service/employees on site.

COBY W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

The guys working there were super friendly and knowledgeable! Highly recommend!

SHANNON B. 
Rating:
5.0

I dropped the trailer off in Lubbock, Tx, not Abilene, Tx . My instructions were for drop off in Lubbock.

SHIRLEY F. 
Rating:
2.0

Customer did not leave a comment.

KAYLA B. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
3.0

Drop off guy wasn't very friendly. He had an ugly answer for when I mentioned him being busy on a Sunday.

Bobbi T. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

They hooked up the trailer for me and also unhooked it when I returned it. Legally just had to pull up and it was done. Easiest rental process ever.

HANNAH P. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
2.0

The office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using

aarick w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyron J. 
Rating:
5.0

Very Helpful and cool 😎

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Debi S. 
Rating:
5.0

Great service!

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

Demetrus m.  |  Overall Experience 
Rating:
5.0

Would be nice with a smile from the manager, she was walking aaround with a frown :( But Richard went out of his way to help and was exemplary!

STEVE O. 
Rating:
4.0

N/A

cynthia P.  |  Overall Experience 
Rating:
4.0

The experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.

Terry F.  |  Overall Experience 
Rating:
5.0

I am at a loss trying to understand an after hours service charge. As I define service I am unaware of what service would have been provided that would not be performed the next morning. If providing a drop box is a service, I would conclude this is nothing more than a way to increase revenue through artificial fees. Its too bad because this location is one of the better U-Haul facilities I have used over the past few years.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

ARIEL W.  |  Overall Experience 
Rating:
1.0

When I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.

Amber P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LABOR RELATIONS I.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CLEMON D. 
Rating:
5.0

Customer did not leave a comment.

Grant H. 
Rating:
4.0

Customer did not leave a comment.

JAMIE W. 
Rating:
5.0

Customer did not leave a comment.

BrentKay H. 
Rating:
5.0

Very friendly & helpful

Brent H.  |  First Impressions 
Rating:
5.0

The parking lot was quite full, but both guys working there were very helpful. They got me on my way in no time!

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
4.0

Customer did not leave a comment.

Deborah B.  |  Online Move In 
Rating:
5.0

Highly recommend. Great service and truck was ready when got there to pick up.

DANNY N. 
Rating:
4.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Excellent, EFFICENT Service!! Really nice staff!!

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

Returning the truck on line after hours was awful and NOT fun!!!

KERBY B. 
Rating:
5.0

my associate was awesome! Helpful and funny!

wilson t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARVIN C. 
Rating:
4.0

Nice friendly helpful staff. Good facility.

MARVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROYCE M. 
Rating:
4.0

Customer did not leave a comment.

TYLER H. 
Rating:
1.0

Customer did not leave a comment.

Grant S.  |  Overall Experience 
Rating:
5.0

Most friendly clean and helpful. Would recommend to others without a doubt.

Bonita K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO R. 
Rating:
5.0

Very efficient, entire process was expedited! Wish the front land area was used for more parking!!!

RAYMOND W. 
Rating:
4.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Nothing

Randy J. 
Rating:
5.0

Candie deserves all the cudos I could possibly give. Her knowledge of the return process was exceptional. Our return was very difficult, because of 4 returns we were doing at once. Would absolutely recommend this location for anyone who has needs in the area of store 761028 in Broken Arrow Oklahoma

KEITH EUGENE N. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very nice customer service!

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

Jaime L. 
Rating:
3.0

The truck was scary to drive with the jerking sound and no speed at all after a while . AND the air DID NOT work at all and made the trip miserable!!

ROSABEL R. 
Rating:
5.0

Gate closing at 10:00 pm is not helpful.It should be extended.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

We left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.

LOYD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
2.0

The trailer was filled with dirt and leaves and had to be swept out before I could use it. Additionally, and more importantly, I was charged for an extra day when I returned the trailer in less than 24 hours. One of my worst Uhaul experiences so far

JOSHUA T. 
Rating:
5.0

Customer did not leave a comment.

TONY P. 
Rating:
5.0

Can't think of a thing. Good job.

MARGARET B. 
Rating:
3.0

The parking lot is way to small. The employee hooked up the trailer. When we went to place our truck on it. It hopped forward and hit our 2020 Cadillac. Scratching the vehicle and almost hitting me.

Lisa R. 
Rating:
4.0

Customer did not leave a comment.

JOANNA D. 
Rating:
3.0

As the face of the Uhaul brand the representative probably shouldn't say as the phone is ringing, “it's gonna have to go to the call center. They don't pay me enough to multi-task.” Also, I always wait for 30-60 minutes at this location due to understaffing. Always. With no exceptions.

Cass C. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

The only wrong was the door would t stay up so someone had to hold it up the entire time during the load and unload. Became very irritating.

Amy B. 
Rating:
4.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

I was charged for extra mileage when I had to drive extra miles to pick up the truck from a different location than I originally scheduled my pickup from. Should've been comped

DARRIL H. 
Rating:
5.0

Customer did not leave a comment.

Kegan W. 
Rating:
5.0

One location did not have the trailer I was looking for but they got on thier PC and found one at another location only 2 miles away. Everyone was so helpful and nice.

DAVID B. 
Rating:
2.0

My storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn’t reach anyone local. I’m not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.

kimberly n.  |  Overall Experience 
Rating:
1.0

Drop off location employee was rude

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

CONRAD T. 
Rating:
1.0

The staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
4.0

The location is wonderful but the online crap that uhaul makes you do is garbage. They now make you scan your own drivers license and all and if that's not enough… when you return they charge you if you don't do the paperwork for them… I thought that is what employees are for. You have to take pictures of the trailer on top of unhooking and all plus look up the contract from a ticket that was printed from a bad printer in the office that you can't read. I am all about streamlining but I am already creeped about having to return a trailer in the dark where a carjacking at the taco bueno next door happened and having to do all this stuff adds time where I don't want to be. Come on uhaul I know this can be better.

RICKY C. 
Rating:
4.0

Everything was great, the lady working there hooked up the trailer for me and unhooked it when I brought it back. My only complaint is I had to rent the trailer for 6 hours and but only used it for 3 hours but was still charged for 6.

BILLY R. 
Rating:
5.0

For me nothing could improve. The best part of my experience was the employee that had cleaned the enclosed trailer, did my paperwork and hooked up the trailer while being the only person on site. She did an awsome job and deserves credit.

JAMES J. 
Rating:
2.0

The person at the front desk needs to learn how to treat a customer. Customers notice when a person is congenial. Smiling and being friendly goes a long way. I would use U-haul again, but not this location.

MICHAEL M. 
Rating:
1.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

JACOB E. 
Rating:
2.0

You can teach some common courtesy to the people at your retail stations. The clerks who checked me out and in were rude.

WESLEY L. 
Rating:
5.0

Customer did not leave a comment.

VICKIE K. 
Rating:
5.0

The General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M

Kim F.  |  First Impressions 
Rating:
5.0

Great service, patience with my situatin.

JON M. 
Rating:
5.0

Very helpful 3rd truck in 90 days

PETERS S. 
Rating:
5.0

This location does everything right and is a wealth of information to anyone moving to the Tulsa area. Need help, talk to Richard at U-Haul Moving & Storage of Broken Arrow

John B. 
Rating:
3.0

Location lacks parking spaces or space to turn a truck around. The Interior space was full of shipping merchandizes. Looked like they were trying to maximize every square foot of the store for merchandizes. There was no clear path to the counter. Here is an opportunity to improve on customers service. I felt this location could at least inform me that it did not have the truck I had reserved before re-routing my reservation to another site, that did not open at the time I had specific. Not sure if this is Uhaul's corporate policy or a local policy. I am appreciative of the other site questioning the pick-up time as it opens 2 hours later than when I had requested. This site called me one day before pick-up.

HANK M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
4.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
4.0

The equipment was clean but the moving a package of moving blankets were so dirty they were unusable.

William B N. 
Rating:
5.0

They told the truth and that was all I asked.

JAMES R.  |  Overall Experience 
Rating:
3.0

We rented some bundles of blankets and quite a few of them were wet, so we could not use them. Also I had set scheduled the truck to pick up by 2pm but I advised the employees when I went in to buy supplies that it may be after that when we actually got there. I was not made aware that the computer cancels my reservation after an hour so when we arrived a little after 4pm to get the truck the guy was a little rude about it when he had to redo the reservation. I was grateful that there was still a truck available but he treated us like children when he was going over the rules. Note we are 40 and 50-year-old individuals, so there was no need for that.

MARK P. 
Rating:
3.0

Customer did not leave a comment.

monte m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Personnel was very efficient and explained everything I go back in a heartbeat❗️

PHILIP P. 
Rating:
3.0

Employees did not have the vehicle trailer that I reserved but rather than admit it and suggest a dolly, they lied to me that my vehicle was not rated for the trailer. My f150 has a v8 and a tow package and was used several years to pull a 28ft travel trailer. It was also used 6 months earlier to pull a uhaul car trailer with a 66 galaxy loaded with parts to florida. The woman who waited on me was not very friendly or professional. I suspect it was because she knew the reserved trailer wasn't available. I'm pretty angry and disappointed in the dishonesty. As a result, I will never rent from this location again....maybe not from uhaul either.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
4.0

Had to change to this drop off location since original location was not open during normal business hours. Getting the change done was a poor experience. Call center unhelpful. Local dispatch Janis was nice and helpful. Once I got to location they were friendly even though they didn't really want to take the trailer.

KENT P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
3.0

Customer did not leave a comment.

Zoe P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Loved the staff too bad I had to move!

thomas f.  |  Overall Experience 
Rating:
3.0

Found another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.

Steven C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

victor C. 
Rating:
5.0

I was supposed to drop off at another location but it was too full of other trailers so they asked me to drop at another location, the one I dropped off at looked like it was packed full of trailers too but thankfully it had the friendliest lady running it. I believe the lady's name was Cindi, I should have written it down but she welcomed me, checked the trailer out and had me on my way in minutes saying to myself "huh I didn't realize showing up unannounced and dropping off anything could go that smooth! "

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Tamara T. 
Rating:
5.0

Nothing -- both picking up and returning process was easy and enjoyable. Great attitude of folks working there! Thanks!!

REX S. 
Rating:
4.0

Uhaul can Eliminate the Spanish Inquisition and treat me like a customer who is paying to rent equipment for $30 per day and not a criminal. I need less information to get a loan than I do to rent a trailer.

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

EDMUND B. 
Rating:
2.0

Speak to a human and don't trust the confirmations on the website. Getting hold of a person in the 800 # was an absolute nightmare and took me 5 calls to get through to anyone that could help even after my reservation was confirmed. The original location never even carries the rental I needed. This location in Broken Arrow has an incredibly efficient and helpful attendant. The facilities parking lot is ridiculously small for even turning a vehicle around.

SHAYNE G. 
Rating:
5.0

Customer did not leave a comment.

nancy a.  |  First Impressions 
Rating:
1.0

Terrible customer service. I asked for help and was told to do it myself (outside in the rain) because I chose the self serve option. I understand the point of self serve, but they didn't even answer my question. Then, the trucks were parked so close together I couldn't walk between them to check for damage, which I had to confirm there was none before I could get the key.

Ashley P. 
Rating:
3.0

The lady who runs this location is wonderful. She is always working her tail off. Super nice and available.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

GROVER N. 
Rating:
4.0

Customer did not leave a comment.

Doug N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  Online Move In 
Rating:
2.0

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Erynne R.  |  First Impressions 
Rating:
5.0

The owner was extremely competent and kind. She had all the answers.

jan s.  |  First Impressions 
Rating:
5.0

This is the third time I've used them for short-term storage. I recommend them to others.

Paula G.  |  First Impressions 
Rating:
5.0

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

hugh r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIN R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lauri j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thai N.  |  First Impressions 
Rating:
5.0

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

ROBERT G.  |  First Impressions 
Rating:
5.0

Richard and Candice are outstanding.

Lee S.  |  First Impressions 
Rating:
5.0

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

rebecca k.  |  First Impressions 
Rating:
2.0

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Eric C.  |  First Impressions 
Rating:
5.0

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Tim b.  |  First Impressions 
No reviews have been submitted for this location.

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