Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2,808 reviews

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was an excellent experience!!!!!

Richard C. 
Rating:
5.0

Nothing continue to keep the service the way you're doing it now and I believe you will continue to have repeat customers

Richard Q. 
Rating:
5.0

Thanks for making my move go good. Everyone was very nice and polite.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

SHARON D.  |  Overall Experience 
Rating:
3.0

Prices to high

Antonio M.  |  Overall Experience 
Rating:
5.0

MJ and her staff were fantastic. I wouldn’t hesitate to contact them for future storage needs.

Dennis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEN R. 
Rating:
5.0

Very friendly polite willing to go over and above to help with any questions

ALFRED G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
4.0

Customer did not leave a comment.

jolene k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia T.  |  Online Move In 
Rating:
4.0

Had to move from original storage unit as it was not climate controlled due to construction

J N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul R. 
Rating:
5.0

The equipment was ok but we had a problem with a strap on the drivers seat . So had to stop often to re strap.

Caroline A. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
3.0

Customer did not leave a comment.

Giuseppe Q. 
Rating:
5.0

I have been with uhaul of and on for about 6 years I have no issues at all everyone and everything was excellent thank you very much. Merry Christmas and happy new year

ROSE S.  |  Overall Experience 
Rating:
4.0

What I would expect from a full service u-haul location.

Kenton N. 
Rating:
5.0

Customer did not leave a comment.

Sylvia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia T.  |  Online Move In 
Rating:
3.0

We made a reservation and understood that it reserved a storage unit for us...whenbwe got there only 3 days later we were told it was gone...im not happy about that at all!! What's the purpose of making a reservation if it's not upheld Ultimately we did get a comparable unit

marie r.  |  First Impressions 
Rating:
5.0

Great staff, very helpful and easy to work with .

Paul G. 
Rating:
5.0

Nathan was fantastic!

Kylene U. 
Rating:
5.0

Had no issues I did the pre check in on my phone which made it quicker If you can, do it No line up but it was pouring rain that day Rented a van for a couple hours to move items from a Uhaul unit Returned the van Quick and no issues Wish i knewthe name of the staff member to say kudos to him Thanks

Maureen V. 
Rating:
5.0

Excellent service from all staff that I dealt with over the course of my rental term. The space was a good size for storage and for accessing my belongings.

Ron L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra J A.  |  Overall Experience 
Rating:
3.0

More often than not, when I return a truck rental during business hours there is not an employee outside to help with the return. I also find, even if I wait in the truck like the signs say, no one comes out from the office. It isn't a huge issue as the online return is quite easy, but sometimes I'm in a rush and wish that there was someone who could help. Overall, my experience is good and I appreciate the staff, they are all very helpful and friendly when I and my colleagues rent trucks.

Niagara S. 
Rating:
5.0

Customer did not leave a comment.

Orlando G. 
Rating:
4.0

We're very happy with our trailer rental and we would recommend your location to anyone else wanting to move something.

Roland G. 
Rating:
5.0

Pickup and drop off ran like a well oiled machine, thankyou for a pain free moving experience

emil H. 
Rating:
5.0

Great staff very helpful and friendly 😊👍

Angus M. 
Rating:
5.0

Customer did not leave a comment.

Abdullah H. 
Rating:
5.0

Customer did not leave a comment.

Augustus C. 
Rating:
3.0

I was grateful for the staff helping me out, though the whole process online was a bit confusing. Also, while my movers were there , we could not figure out the elevator so I had to walk all the way back to ask how to use it, and it was simply by pushing the door with your foot. I feel as though this needs to be fixed or told on the instructions. Staff provided me with a card so I didn't have to worry about remembering my code. That was great!

Anna A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained. Friendly and helpful staff. Would definitely use your services again.

Lori M.  |  Overall Experience 
Rating:
2.0

Truck was damaged and not noted on contract. Contract said 1/4 tank of fuel and this was not correct. Guy serving me kept rubbing his face and putting his fingure in his mouth to bit the skin around his finger. Return process of having customer stay in vehicle is ludicrous and serves no purpose.

jeffrey B. 
Rating:
3.0

Inside storage facility was well lit except the private rooms. It was difficult to see my stuff without pulling it out into the hallway.

Patricia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Ian O. 
Rating:
1.0

Customer did not leave a comment.

Harry P.  |  Overall Experience 
Rating:
5.0

Maybe spray for cockroaches as we seen a few as we were walking out of the storage facility.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

sonal p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
2.0

Hi, The customer service was very nice and professional. But the storage units did not look safe to me. The roof looks like it had plenty of leaks. I cancelled my rental when I saw that.

DAGMAR B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian K. 
Rating:
5.0

Customer did not leave a comment.

steve w.  |  Overall Experience 
Rating:
5.0

Amazing experience picking up and returning the rental! Excellent customer service!!!

Shera S. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Fast, efficient and great customer service.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Barry K. 
Rating:
5.0

It truly is coat effective and convenient, especially with their online-only services! I don't know why I assumed they included the fuel in the cost per km, but that's my bad, so be sure to bring it back at least as full as it was. Staff were simply amazing and the storage facility is everything you could ask for. Yup, I'm very very satisfied.

Joshua A. 
Rating:
5.0

Items that have been scheduled for pickup should be out front, easily accessable. I had to drive through an alley between buildings and make a sharp turn around the corner to get to the trailer and to leave the location. I had it reserved. Would have been nicer to have the unit out front of the store area where its a nicer lot and not have to drive all around to the back corner property.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

fabian A. 
Rating:
5.0

easy to get to, quick unload. experience worker.

fabian A. 
Rating:
5.0

The vehicle broke down and stranded us at a busy intersection, your service request process is obsurd. First off I would like to state your assistant manager at 72 vine st south went above and beyond to assist us . All the vehicle gauges started flashing and gauges went quickly going from left to right on fuel and battery gauges, the vehicle stalled. Even with the keys removed from the ignition this continued. This started the 3.5-4 hour fiasco. The rep in Georgia, advised us your service provider would be coming from Ajax Ontario, 1.5 hours away with good traffic to offer fuel or a battery. I only obtained this info after the police officer, assisting us for 3 hours, spoke with your Georgia rep on the phone. I had originally asked your Georgia rep for a tow truck. The service provider arrived and determined not a fuel or battery problem which I had already known. We then waited for a local, Niagara Region tow truck to bring your vehicle to your Vine Street location, 10 minutes from where we had broke down. I would suggest a local service supplier, even waiting 1-2 hours for a local truck is unreasonable, but still faster than sending someone from Ajax to our Niagara location to assess if a tow truck is required. I understand some of your customers may be naive with vehicle breakdown. It was very obvious we had fuel, over half a tank, the 4 way flashers and radio working and all gauges flashing. I I would suggest you send a tow truck to pick up your vehicle asap when a customer calls for road side assistance. The customer rep repeated several times, if fuel we would be charged for the tow. It was made very clear to me just as I had made it very clear we needed to move the truck from the intersection and be in a safe location. I will be dealing directly with your management Monday morning.

Briar F. 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamim M.  |  Overall Experience 
Rating:
5.0

Great service!

Barry K. 
Rating:
5.0

Great customer service employees working at this location. The lady in the building was very personable and explained everything with detail and accuracy to me on how renting a UHAUL works. There was also a guy who took it back that was delightful as well and gave me great suggestions for future UHAUL products such as a trailer. Only recommendation is ensure there aren't flies in the vehicle... there were about 10 when I went in to use it. Other than that, a great experience.

Spencer B. 
Rating:
1.0

I am irate with the additional $55 dollars in fuel charges. The fuel line was exactly where it was when I picked it up. I will never rent from uhaul again.

Kyle H. 
Rating:
5.0

Everything was great, including the lady at the desk. Easy return as well. Thank you!! 🙂

Darrin B. 
Rating:
5.0

Very courteous very clean thank you

Margaret B.  |  First Impressions 
Rating:
5.0

Facility is very clean, air conditioned, and uses a tap card for entry.

Marites B.  |  First Impressions 
Rating:
4.0

Very satisfied with my move in and also with the truck rental a few weeks ago...thank you

Debbie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cornelius H. 
Rating:
5.0

Customer did not leave a comment.

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Best service ever

Nick A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DENNIS W.  |  Overall Experience 
Rating:
1.0

False advertising - facility is NOT at all secure. Doors are hollow core cardboard making break in easy. Supposed electronic security is non-existent and/or broken.

PETER C.  |  Overall Experience 
Rating:
3.0

When I returned the truck, during business hours, no employee came to assist. Three employees were standing in the main lobby area and as I left, after completing the online return, came outside for a smoke break. I was very disappointed in the apparent lack of consideration for the client. I normally have wonderful service at this location, and was disappointed to see it not occur today.

Karlie B. 
Rating:
5.0

Dealt with the Assistant Manager. He was expedient and professional. Even helped me to resolve an issue I had with a UHaul rental from the previous day, at a DIFFERENT location. Great service.

Jeff G. 
Rating:
5.0

Very good experience! Friendly, helpful staff! I don't own a truck but its awesome and affordable to rent one with u-haul!

Murray D. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
1.0

They wouldn’t stopping bugging me after i said the account was closed

SHAYNE A.  |  Overall Experience 
Rating:
5.0

easy drop off process

fabian A. 
Rating:
5.0

The man helping me hook up the trailer was really helpful. He went above and beyond to make things easy. Give him a raise!

Roger D. 
Rating:
5.0

Very easy, simple to get a unit. No hassels

ANGELA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fraser R. 
Rating:
5.0

When a customer books a vehicle do not move pick up location to a location across an international border.

James C. 
Rating:
5.0

Customer did not leave a comment.

Joseph A.  |  First Impressions 
Rating:
3.0

Acceptability to the lock ups is poor as the distance is over board. Not acceptable to elderly individuals. stay safe

brian s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

Time is valuable to everybody ! Think you should hire some staff with knowledge that way we are not standing around for 30 mins

Joe S.  |  Overall Experience 
Rating:
4.0

The concrete pathway inside is not smooth, making the trolley shake and boxes fall off.

Srinivasan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Your staff at Welland Ave did not know the height of the truck! The first guy took a guess at 12' and left it at that. The second phone call a different guy at least went out to read it off the side of the truck (which was still a foot higher than the height I measured).

Ron S. 
Rating:
5.0

Very good experience

Torin L. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

It is better to add phone holder for navigation.

Ali T. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
5.0

Courteous and professional, we were pleased with the service.

Nancy S. 
Rating:
3.0

Dude took forever but he got the job done Didn't appear to know the software quickly

George A.  |  First Impressions 
Rating:
4.0

Lockbox lock was really hard to use even when having the correct code. Maybe need to be replaced?

Ian D. 
Rating:
5.0

Everything was accurate

Atinuke S. 
Rating:
5.0

Service was excellent from start to finish.

Mark K. 
Rating:
3.0

Not enough employees.

Nilson M. 
Rating:
2.0

The store person needs to be more focused on making customers experience great rather than making up laws without any knowledge and wasting customers time and energy.

Gaurav D. 
Rating:
5.0

excellent service friendly staff would recommend for all your moving needs

Brandon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer service is excellent!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

Carol R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Friendly knowledgeable staff and excellent service.

Christiane R. 
Rating:
3.0

Because someone else had a large load to move and had brought many people, all of the moving equipment was being used and therefore I had to hand load my unit. I understand that it is "first come, first served but at 73 years old with a bad hip it made the move very difficult. I actually used my own small wheeled carton. Perhaps a few more pallet trucks in the "new" facility would be helpful. I cannot really fault U-Haul...it was more the attitude of the other customer. I did come back after 7 pm and there were pallet trucks available. Your staff were very helpful as usual and had all of the necessary paperwork ready on arrival. "I didn't want to keep you standing for a long time so I got it all ready"..THANK YOU

JOAN F.  |  First Impressions 
Rating:
4.0

You need to pro-rate your monthly storage. It's not right to have to pay a full month ($170) for only three days storage.

BRIAN M.  |  Overall Experience 
Rating:
5.0

When calling in to pay my storage bill, I was initially charged a full month for only 3 days storage due to their policy not to pro-rate. Later, when I went in to pick up a truck I brought this to the attention to the in-store rep Aysha, she actually refunded us! The service and facility has always been great, but Vine Street Location is the only one we'll use, (when in St.Catharines). Thanks Guys!

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

The new area needs later hours, but everything else was excellent.

Justin L.  |  Overall Experience 
Rating:
1.0

Wrong information provided by customer representative. Didn't serve the person of rental. Very Disappointed.

lovpreet S. 
Rating:
5.0

The staff was incredible. Very kind, helpful and informative. I was very impressed with the customer service of all the employees I dealt with (three in total).

Benjamin C. 
Rating:
5.0

Feeicient and friendly service throughout our rental period. It was an easy move- in as well as move- out process Thanks to all involved in running this excellent facility

Roel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
1.0

Worst ever. Staff all stood around while people waited in line. I had to listen to one of them talk about the theme of some decorations for a party and also listen to them tenderize them. I was offended as well as mistreated. Every person working 07/30 was an embarrassment. Disgusting.

Jesse P. 
Rating:
5.0

Everyone I dealt with was extremely knowledgeable and professional and they were also super nice. All seemed happy to do their jobs and to go the extra mile

deborah K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Jane D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
2.0

Customer service tried to deny my 1 month free certificate. Access to my storage was also denied. As I assumed it was 24 hours. Calling customer service was also excruciating as the telecom kept on disconnecting everytime I got someone. I am very unsatisfied.

Camille K.  |  First Impressions 
Rating:
5.0

Excellent facility. Very happy with the service. Thank you!

Debbie J.  |  Overall Experience 
Rating:
5.0

Awesome

Mark J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Uhaul has always been reliable for my moving and storage needs over the years. I highly recommend Uhaul to my family or friends!!! Thanks again for everything and special thanks to everyone at the St. Catharines, Vine St. Location for making my tree recent moving a pleasant experience. Thanks again you deserve every Star ⭐⭐⭐⭐⭐

JUSTIN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
4.0

The check in was a little onerous. A dedicated app where personal info could be stored (credit card, drivers license etc) would make for a more streamlined process, but that's nothing to do with this location. Otherwise, pretty good overall.

Neil A. 
Rating:
4.0

Good customer service, always friendly and pleasant to deal with.

Ian A. 
Rating:
5.0

The most friendly staff I have ever ever dealt with 😌

Crystal G. 
Rating:
3.0

The employee who served me wasn't friendly at all. They weren't miserable. No hello. No smile. Very little eye contact. I didn't even know they worked there until they walked behind the counter and sat down. The trailer I rented has a dip or hump on the floor that made loading and unloading a bit difficult. Two tires on one side were worn down to almost the wear strip. I was worried one would burst when the trailer was loaded. The attendant at the end of the day when I dropped the trailer off was very friendly. Smiled, and very pleasant to deal with.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Vitaliy C. 
Rating:
5.0

None at the moment,

Nilson M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

leslie p.  |  Overall Experience 
Rating:
5.0

Great Experience.Friendly staff

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn A. 
Rating:
5.0

Very kind

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

In the future if I need another storage unit I will go back to U- Haul .

Connie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raquel C.  |  Overall Experience 
Rating:
3.0

Didn't get the right trailer to do the job I needed to accomplish after we looked the measurements on line at the counter.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  Overall Experience 
Rating:
5.0

Vine st. Location is top notch. I have been very pleased with all my interactions.

James S. 
Rating:
4.0

Guy in the morning not to motivated didn't really care what I had to say. Returned vehicle Lady had a chip on her shoulder. Customer service needs working on seems like they just don't like there jobs.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Blake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candis B.  |  First Impressions 
Rating:
5.0

Nothing at all. The two girls who I dealt with over two days were AMAZING and I wish now I had of got their names!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
4.0

Personnel really, really helpful

JoseManuel M. 
Rating:
5.0

Customer did not leave a comment.

ELECTIONS CANADA. J.  |  Overall Experience 
Rating:
2.0

The staff member who served me when I picked up the truck was incredibly snarky and rude. However, when I returned the truck, the young man who helped me was very nice and pleasant. Unfortunately. I would not feel comfortable going back to this location again just based on my initial experience there.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

The staff where very helpful !!

Carol R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary-Rose J.  |  Overall Experience 
Rating:
3.0

Apparently, my unit was not well sealed. I had water damage to my bed rails and a couple of toolboxes were filled with water. Your rates are also a little higher than other places.

John V.  |  Overall Experience 
Rating:
5.0

Alyssa, Nathan and Brandon were my experience with Uhaul storage. Brandon and Nathan made it somewhat fun with their professional way and yet fun signing up and filling out all the boring form. I appreciate Alyssa sign me out and carrying out that process professionally and kind to listen and smile very polite and sweet. I can imagine their day of customers and appreciate how I was treated like I was the only one. Thanks very much

cynthia h.  |  Overall Experience 
Rating:
5.0

Thank You Great Place to store

WARREN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bailee M.  |  Online Move In 
Rating:
3.0

Siren going off while loading in.Upon arrival curious person observing my arrival and watching U-Haul van. Unknown person creeping the storage area.

Edward W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Supper clean and safety systems are great

Nanthavong H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly C.  |  Overall Experience 
Rating:
3.0

You need to end the rental the date we leave and not make one pay extra to exact day of month when came in. I gave you guys $4000. I’ve rented at other storage places and they allow you to pay for what you use. Won’t use Uhaul again

JIM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

Very helpful staff, secure building, clean and quiet.

Valeri S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryan m.  |  First Impressions 
Rating:
5.0

Great customer service. Very pleasant to deal with. I would always recommend them for anyone looking for their services. Thank you for a great experience

Andrew V.  |  First Impressions 
Rating:
2.0

Your equipment needs to get fixed for the 2 months that I was there the bays door are out of service when I specifically got my unit close to them as I have a bad leg !! Used it to move my stuff in and when I have to come back a few time it wasn’t working and not working the day I left !!! There is a very bad odor when you go into the hallway from entrance almost like a dead rodent smell as it’s a smell one doesn’t forget!! I had issues with my swipe card when I register for a second unit when I was paying the mover by the hour I had to walk back in forth instead of uhal workers doing their job !!! Only when I got mad and said I can’t keep walking back in forth with my bad leg a uhal worker came out and than finally did something about it !!! So for a half hour I had to deal with that issue !! I was not impressed at all with my experience with uhal !!! You would 1 star for the young lady manger that’s it !!

debra b.  |  Overall Experience 
Rating:
5.0

Staff was very good and helpful.

Thelma M.  |  First Impressions 
Rating:
3.0

I increased the rating to average because of the excellent service I received from the girl at the service desk. She took great care of me and was empathetic to my experience. She is a good natured person trying her best to make people happy, you can tell that’s just her personality. She gets more than 5 stars! If not for her this would be a poor rating. The email package I received for the access was insufficient. The storage area is huge, and a maze. If you have never been there before you are lost! No appropriate map or location of my storage unit was available. The online link to the map sucks. It opens half the time and when it does it’s impossible to navigate on a mobile device.

William S.  |  Online Move In 
Rating:
2.0

Storage to far

Justin S.  |  First Impressions 
Rating:
4.0

Good to have inside facilities but your customer staff have zero skills.

Maureen R.  |  Overall Experience 
Rating:
5.0

They are the best 😉

Nicole V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kirsten B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaskarn S.  |  Online Move In 
Rating:
3.0

Elevator access or lack of, is terrible! (The hours of elevator service)

Nicole A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  First Impressions 
Rating:
5.0

The representative who processed my storage application was very friendly, very helpful, very knowledgeable. She explained everything clearly, and accommodated me as well as possible in providing an easily accessible unit, as I have a bit of trouble walking distances. I left the facility feeling good about the whole experience of signing up.she’s a definite asset to your company

Roel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jOSIAH L.  |  First Impressions 
Rating:
5.0

The staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.

VERONICA M.  |  Overall Experience 
Rating:
5.0

This is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Thank you.

April O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  Overall Experience