Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2,698 reviews

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Friendly knowledgeable staff and excellent service.

Christiane R. 
Rating:
3.0

Because someone else had a large load to move and had brought many people, all of the moving equipment was being used and therefore I had to hand load my unit. I understand that it is "first come, first served but at 73 years old with a bad hip it made the move very difficult. I actually used my own small wheeled carton. Perhaps a few more pallet trucks in the "new" facility would be helpful. I cannot really fault U-Haul...it was more the attitude of the other customer. I did come back after 7 pm and there were pallet trucks available. Your staff were very helpful as usual and had all of the necessary paperwork ready on arrival. "I didn't want to keep you standing for a long time so I got it all ready"..THANK YOU

JOAN F.  |  First Impressions 
Rating:
4.0

You need to pro-rate your monthly storage. It's not right to have to pay a full month ($170) for only three days storage.

BRIAN M.  |  Overall Experience 
Rating:
5.0

When calling in to pay my storage bill, I was initially charged a full month for only 3 days storage due to their policy not to pro-rate. Later, when I went in to pick up a truck I brought this to the attention to the in-store rep Aysha, she actually refunded us! The service and facility has always been great, but Vine Street Location is the only one we'll use, (when in St.Catharines). Thanks Guys!

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

The new area needs later hours, but everything else was excellent.

Justin L.  |  Overall Experience 
Rating:
1.0

Wrong information provided by customer representative. Didn't serve the person of rental. Very Disappointed.

lovpreet S. 
Rating:
5.0

The staff was incredible. Very kind, helpful and informative. I was very impressed with the customer service of all the employees I dealt with (three in total).

Benjamin C. 
Rating:
5.0

Feeicient and friendly service throughout our rental period. It was an easy move- in as well as move- out process Thanks to all involved in running this excellent facility

Roel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie T. 
Rating:
1.0

Worst ever. Staff all stood around while people waited in line. I had to listen to one of them talk about the theme of some decorations for a party and also listen to them tenderize them. I was offended as well as mistreated. Every person working 07/30 was an embarrassment. Disgusting.

Jesse P. 
Rating:
5.0

Everyone I dealt with was extremely knowledgeable and professional and they were also super nice. All seemed happy to do their jobs and to go the extra mile

deborah K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Jane D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
2.0

Customer service tried to deny my 1 month free certificate. Access to my storage was also denied. As I assumed it was 24 hours. Calling customer service was also excruciating as the telecom kept on disconnecting everytime I got someone. I am very unsatisfied.

Camille K.  |  First Impressions 
Rating:
5.0

Excellent facility. Very happy with the service. Thank you!

Debbie J.  |  Overall Experience 
Rating:
5.0

Awesome

Mark J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Uhaul has always been reliable for my moving and storage needs over the years. I highly recommend Uhaul to my family or friends!!! Thanks again for everything and special thanks to everyone at the St. Catharines, Vine St. Location for making my tree recent moving a pleasant experience. Thanks again you deserve every Star ⭐⭐⭐⭐⭐

JUSTIN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
4.0

The check in was a little onerous. A dedicated app where personal info could be stored (credit card, drivers license etc) would make for a more streamlined process, but that's nothing to do with this location. Otherwise, pretty good overall.

Neil A. 
Rating:
4.0

Good customer service, always friendly and pleasant to deal with.

Ian A. 
Rating:
5.0

The most friendly staff I have ever ever dealt with 😌

Crystal G. 
Rating:
3.0

The employee who served me wasn't friendly at all. They weren't miserable. No hello. No smile. Very little eye contact. I didn't even know they worked there until they walked behind the counter and sat down. The trailer I rented has a dip or hump on the floor that made loading and unloading a bit difficult. Two tires on one side were worn down to almost the wear strip. I was worried one would burst when the trailer was loaded. The attendant at the end of the day when I dropped the trailer off was very friendly. Smiled, and very pleasant to deal with.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Vitaliy C. 
Rating:
5.0

None at the moment,

Nilson M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

leslie p.  |  Overall Experience 
Rating:
5.0

Great Experience.Friendly staff

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn A. 
Rating:
5.0

Very kind

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

In the future if I need another storage unit I will go back to U- Haul .

Connie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raquel C.  |  Overall Experience 
Rating:
3.0

Didn't get the right trailer to do the job I needed to accomplish after we looked the measurements on line at the counter.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  Overall Experience 
Rating:
5.0

Vine st. Location is top notch. I have been very pleased with all my interactions.

James S. 
Rating:
4.0

Guy in the morning not to motivated didn't really care what I had to say. Returned vehicle Lady had a chip on her shoulder. Customer service needs working on seems like they just don't like there jobs.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Blake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candis B.  |  First Impressions 
Rating:
5.0

Nothing at all. The two girls who I dealt with over two days were AMAZING and I wish now I had of got their names!

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
4.0

Personnel really, really helpful

JoseManuel M. 
Rating:
5.0

Customer did not leave a comment.

ELECTIONS CANADA. J.  |  Overall Experience 
Rating:
2.0

The staff member who served me when I picked up the truck was incredibly snarky and rude. However, when I returned the truck, the young man who helped me was very nice and pleasant. Unfortunately. I would not feel comfortable going back to this location again just based on my initial experience there.

Jennifer B. 
Rating:
4.0

Process was smooth and easy. Place could be cleaned up a bit.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Manfred G. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

We dealt with Brendan or Brandon not sure what his name was and Jenna. Jenna was wonderful as always. She is always very friendly, helpful, personable and just a fantastic person to deal with - knows her job inside and out. Brenden or Brandon or whatever his name is spoke very quietly and was hard to hear and most of what he said was illegible. Myself and the customer before me both commented to him about it. He was very very very very slow. To the point that what should have taken 5 minutes took 20 minutes. I had pre-checked in but he couldn't see that until pointed it out to him. He wanted to do it all over again and I did not have time for that which was why I did the pre check in. Omg it was just a terrible experience with him and when I explained to him that I had pre checked in I got total attitude which I called him out which started more attitude

Sandra B. 
Rating:
5.0

The staff where very helpful !!

Carol R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

The service was excellent. The only thing I believe needs improvement is the automated phone system. I was a few minutes late returning the van, and when I attempted to call the automated system told me the wait time was 30 minutes. I called back and pressed 0 and got someone right away. Overall great.

Owen F. 
Rating:
5.0

The service was excellent at this location !! No improvement needed !!

Carol R. 
Rating:
5.0

Jason was a huge help. Very professional and customer service oriented. Thank you!

Anna C. 
Rating:
5.0

We had to reschedule pick up and this was handled easily and clearly. We picked them up the next day and all items were ready. The items were returned and the associate was quick in handling the return and checking the items. The ambiance and layout and location of the store are highly recommended for the best service.

Ramachandran S. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Haven't rented in quite some time. Extremely disappointed that they force you to keep a dolly and blankets strapped inside the truck box, making that area unusable (if you didn't need to use it). Otherwise, everything else was fine regarding the process.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary-Rose J.  |  Overall Experience 
Rating:
3.0

Apparently, my unit was not well sealed. I had water damage to my bed rails and a couple of toolboxes were filled with water. Your rates are also a little higher than other places.

John V.  |  Overall Experience 
Rating:
5.0

Alyssa, Nathan and Brandon were my experience with Uhaul storage. Brandon and Nathan made it somewhat fun with their professional way and yet fun signing up and filling out all the boring form. I appreciate Alyssa sign me out and carrying out that process professionally and kind to listen and smile very polite and sweet. I can imagine their day of customers and appreciate how I was treated like I was the only one. Thanks very much

cynthia h.  |  Overall Experience 
Rating:
3.0

The Manager of this location was ignoring customers and talking loudly to a friend while 3 people waited in line for nearly 15 minutes to be served. I had to go over and interrupt her to bring this obvious thing to her attention. It seemed especially inappropriate because she was loudly exclaiming how she was a manager there for 20 years and on and on. She acted surprised when I politely interrupted her which I thought was ironic because she was literally talking about how "nothing gets past her". It would be nice to have staff promptly serve customers and if the Manager of the branch would lead by example. The gentleman in front of me was very frustrated. Thanks.

Cathryn H. 
Rating:
5.0

Thank You Great Place to store

WARREN J.  |  Overall Experience 
Rating:
3.0

Took to long to return the van, not enough employees I guess

Mark E. 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lauren S. 
Rating:
1.0

Customer did not leave a comment.

Jeff D. 
Rating:
4.0

Customer did not leave a comment.

ILYAS A. 
Rating:
4.0

Customer did not leave a comment.

Darn W. 
Rating:
5.0

Customer did not leave a comment.

igor S. 
Rating:
5.0

Customer did not leave a comment.

Dalton C. 
Rating:
5.0

No improvements needed!

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
4.0

Customer did not leave a comment.

Darryl L. 
Rating:
4.0

Good customer service

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Farheen M. 
Rating:
1.0

Customer did not leave a comment.

TRACEY D. 
Rating:
4.0

Was all good. Thanks

Marlene L. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
1.0

We rented one of the smaller trucks and faild to inform us there was no third seat so we had to upgrade at an extra cost. When i questioned what im going to do with my second son wellnyou can get the bigger truck we didnt need but we have toncharge you an extra fee. The first girl told us they never had them then the second girl working the desk told us the company removed them. The staff could not even be bothered to show us to the truck. The truck looked like it had been sitting for a while. The staff didn't compleat a pre trip or even a wipe down of the truck. After we got under way after having our time wasted waiting for the staff to do there pre trip that was never completed we found the cab of the truck was full of ants in the cab and in the back of the truck. My two sons and I spent a portion of the trip having ants falling on us and getting bit. We had to stop at a friend's to get a leaf blower to Clear out the truck from the ants. The cab had a funny smell to it and we had to find a spot to put the cardbord window rent me sign. And the coffee spils and sticky stuff in the cup holder. We told the girl about the mechanical problems and she seemed to not even care. Every time we hit the brakes it had a hard pull to the left and the transmission had a hard clunk. I have used uhaul several times before but this will be the last time I use this store what a joke.

Jason U. 
Rating:
5.0

Keep up the excellent work.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

nick K. 
Rating:
5.0

Customer did not leave a comment.

Gabe D. 
Rating:
5.0

For the second time the amount of gas in the tank was not the same as I was told it would be, this is very wrong especially with the price of gas today. Please be more accurate.

Manfred G. 
Rating:
5.0

Customer did not leave a comment.

Liana B. 
Rating:
5.0

Customer did not leave a comment.

darren L. 
Rating:
5.0

Both on pickup and drop off the service was friendly, helpful,and organized. The lady who booked me in went well above expectations to find me a truck. Only wish i have is that the rental plastic nesting boxes i rented would have also been available to purchase. Maybe one day they will be. Thank you for the great experience.

michael A. 
Rating:
5.0

Customer did not leave a comment.

GREG H. 
Rating:
5.0

Customer did not leave a comment.

Sali R. 
Rating:
5.0

Nothing.. love the people who work at this location. Always polite and willing to help you. Vine Street. st.catherines. Ontario highly recommended...

Laura B. 
Rating:
4.0

Check in/pick up could be faster. We were the only ones there and it took a lot longer than expected.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Johnathon F. 
Rating:
5.0

I will say the staff are very nice and friendly.. I will recommend this location to others. Sincerely ThelmaMoch

Thelma M. 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
2.0

The wheel was dirty and the gas meter wasn't accurate adjusted in the contract and I forced to add above to fit the contact setup.

Mostafa N. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
4.0

Customer did not leave a comment.

Al V. 
Rating:
1.0

i brought a truck back with more than half a tank of gas which I was ok with . I forget there was an empty skid in the truck which could of easily been disposed of but the gentleman charged me a fee of $20. I said to him the gas for the skid and were even and he didn't budge !!! Great service ... NOT !!!

Claudio L. 
Rating:
4.0

Customer did not leave a comment.

kerenna G. 
Rating:
4.0

Continue with your friendly knowledgeable service

AnnMarie P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

The smell of urine in the driver's cab was overwhelming. Equipment demand was high, yet one vehicle emphasized drive for revenue over perception of future rental considerations.

Demitrios K. 
Rating:
5.0

This is a well managed uhaul location.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Karey Y. 
Rating:
4.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

I booked to pick up at another location but apparently they don't handle anything larger than a van, yet the online reservation appeared to have been successful. Had to track down where my reserved vehicle was. An email said a rep would contact me by April 16 to confirm the reservation. That didn't happen. If it had, I would have been aware of the reservation issue.

Bonita M. 
Rating:
4.0

Customer did not leave a comment.

UMBERTO T. 
Rating:
4.0

Please fix dolly that was broken the. Support. Bar. Needed to be. Fixed

Angela S. 
Rating:
4.0

great location but a teensy bit tricky to navigate through

Paolo L. 
Rating:
5.0

Customer did not leave a comment.

Manfred G. 
Rating:
2.0

Customer did not leave a comment.

Surajeet C. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
4.0

Wasn't worth the cost though, turned out to be the most expensive uhaul rental I have ever had. Gas and the rental was so much in the end for a small trip.

Roderick H. 
Rating:
2.0

Very strange behaviour by the employee who checked us in. Welland Ave location is far more professional.

John Paul D. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
3.0

Customer did not leave a comment.

Nicole M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bailee M.  |  Online Move In 
Rating:
3.0

Siren going off while loading in.Upon arrival curious person observing my arrival and watching U-Haul van. Unknown person creeping the storage area.

Edward W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Supper clean and safety systems are great

Nanthavong H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly C.  |  Overall Experience 
Rating:
3.0

You need to end the rental the date we leave and not make one pay extra to exact day of month when came in. I gave you guys $4000. I’ve rented at other storage places and they allow you to pay for what you use. Won’t use Uhaul again

JIM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

Very helpful staff, secure building, clean and quiet.

Valeri S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryan m.  |  First Impressions 
Rating:
5.0

Great customer service. Very pleasant to deal with. I would always recommend them for anyone looking for their services. Thank you for a great experience

Andrew V.  |  First Impressions 
Rating:
2.0

Your equipment needs to get fixed for the 2 months that I was there the bays door are out of service when I specifically got my unit close to them as I have a bad leg !! Used it to move my stuff in and when I have to come back a few time it wasn’t working and not working the day I left !!! There is a very bad odor when you go into the hallway from entrance almost like a dead rodent smell as it’s a smell one doesn’t forget!! I had issues with my swipe card when I register for a second unit when I was paying the mover by the hour I had to walk back in forth instead of uhal workers doing their job !!! Only when I got mad and said I can’t keep walking back in forth with my bad leg a uhal worker came out and than finally did something about it !!! So for a half hour I had to deal with that issue !! I was not impressed at all with my experience with uhal !!! You would 1 star for the young lady manger that’s it !!

debra b.  |  Overall Experience 
Rating:
5.0

Staff was very good and helpful.

Thelma M.  |  First Impressions 
Rating:
3.0

I increased the rating to average because of the excellent service I received from the girl at the service desk. She took great care of me and was empathetic to my experience. She is a good natured person trying her best to make people happy, you can tell that’s just her personality. She gets more than 5 stars! If not for her this would be a poor rating. The email package I received for the access was insufficient. The storage area is huge, and a maze. If you have never been there before you are lost! No appropriate map or location of my storage unit was available. The online link to the map sucks. It opens half the time and when it does it’s impossible to navigate on a mobile device.

William S.  |  Online Move In 
Rating:
2.0

Storage to far

Justin S.  |  First Impressions 
Rating:
4.0

Good to have inside facilities but your customer staff have zero skills.

Maureen R.  |  Overall Experience 
Rating:
5.0

They are the best 😉

Nicole V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kirsten B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaskarn S.  |  Online Move In 
Rating:
3.0

Elevator access or lack of, is terrible! (The hours of elevator service)

Nicole A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  First Impressions 
Rating:
5.0

The representative who processed my storage application was very friendly, very helpful, very knowledgeable. She explained everything clearly, and accommodated me as well as possible in providing an easily accessible unit, as I have a bit of trouble walking distances. I left the facility feeling good about the whole experience of signing up.she’s a definite asset to your company

Roel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VANESSA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jOSIAH L.  |  First Impressions 
Rating:
5.0

The staff were great and extremely helpful. We would certainly use this facility again should the need arise. I would also recommend it to others.

VERONICA M.  |  Overall Experience 
Rating:
5.0

This is actually our second unit as we are planning to move out of the province. We already referred my brother and sister-in-law and they also got a unit for the same purpose. While obtaining the second unit the staff was super friendly super helpful and went way above and beyond. I wish I could remember the two ladies names that helped us but either way incredible service. Thank you.

April O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  Overall Experience 
Rating:
5.0

The ladies are very helpful and pleasant.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri K.  |  Overall Experience 
Rating:
5.0

Very easy to check in online, Simple process, fast.

Laurie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Toronto Pallet solutions c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khealia H.  |  First Impressions 
Rating:
5.0

I would recommend u-haul for sure. I have always experienced great service. Im not saying this to sound good. Im saying it because uhaul is the place to go. I can say this,often imitated but never duplicated. All around great place to deal with for your storage and moving needs. They take stress out of moving.

Gerald G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maira K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  Overall Experience 
Rating:
5.0

What a great experience with the folks and the facilities at this U-Haul. Particularly welcome during a stressful moving time. They will certainly have my future business. MJ and her staff were incredibly professional and nice to interact with.

Lorrie R.  |  Overall Experience 
Rating:
4.0

Was surprised to see a lick and note on my storage saying I was behind in payments I was not and I checked out 6 days early in fact Otherwise great experience

Sandro P.  |  Overall Experience 
Rating:
3.0

The Uhaul storage facility was fine and convenient. The problem is the one of the two sisters you have working at front desk. The fat girl is manipulative and dishonest. She is not the right person for that job. I can see she's just pretending to like people to get the day done with for a paycheck. She is a liar and I would not recommend uhaul just because of her. I dont know her name and I don't care to. If i had to use uhaul services as a last option i would let someoneelse do it for me. Just so I dont have to see her lying and conniving face!!! Thankyou to everyone else!! You've been a great help!!

Jemie F.  |  Overall Experience 
Rating:
1.0

Very disappointed with the information when booking our storage unit and truck. Rep 1st neglected to book the truck. I had to call and speaj w/different locations, who eventually accommodated me. 2nd, when picking up the truck and confirming storage unit. same rep went over quickly the directions to the storage until upon return. Didn't give me the step by step sheet for after hours. 3rd at time of dropping of storage contents couldn't get into storage facility. Called the after hours # and the rep said we had to wait until the location was open the next day, instead of giving me instructions to get into the storage facility, wasting our time, driving the truck home, which cost more. The next day location wouldn't cover the cost of the extra mileage and in process of disputing extra monies paid. I would not recommend this location and the rep who initially serviced us needs better communications skills/training

Nancy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLyana F.  |  Overall Experience 
Rating:
1.0

Day one I asked for the manager to contact me, and waited 22 days for them. Finally moved out and got a storage unit with the competition. The first 10 days of my rental, my unit couldn't be secured properly due to poor unit upkeep. Called Uhaul customer service multiple times, all they did was refer me to speak to the location manager.

Aaron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karima H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

adam o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myriam T.  |  Online Move In 
Rating:
1.0

During my initial sign in of my storage unit, I asked about my lock for the unit. The counter agent advised that I did not have a lock. I was confused because I was under the impression that my unit came with a lock. So, I purchased a lock but when I opened my unit, a lock was in the unit! I went back to the counter, and the agent says "Oh sorry, it's not on your invoice so that's your lock now!" She would not refund me for the lock. Uhual, if a lock is included in the unit, it should be indicated on the invoice, whether it is free or paid for. When I went to return the truck rental on Welland Ave, the Gentleman there called to straighten it out, yet he advised for me to go back to Vine St because it is part of their inventory. He says "Well, you need to go return the lock to Vine Street, even if it's complimentary because you purchased a new lock". Why would I return a lock that came with my unit? Just to give it back to Uhaul for them to sell? Completely unorganized and I should have been refunded for the cost of the lock.

Janey L.  |  First Impressions 
Rating:
5.0

Excellent facility- particularly liked the “drive-in and park” feature (for cars or trucks) in my assigned storage building . Very helpful during inclement weather!

Diane N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene S.  |  Overall Experience 
Rating:
4.0

The one girl was busy, so the other girl jumped right in to help me and she was fantastic, it was easy and she gave me the map highlighted the route for me to find my unit. Thank you from Smithville

Tammy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor S.  |  Overall Experience 
Rating:
5.0

Staff very helpful and courteous

jose manuel m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silverio V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E.  |  Overall Experience 
Rating:
5.0

Ill be back agaain

Kenny V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Solaris G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George L.  |  First Impressions 
Rating:
2.0

I was actually really disappointed with everything I experienced yesterday. The doors of the unit I was given don't close properly so anyone walking by can not only see into my unit but put their whole arm through the crack in the door. That's not private or secure. I asked the staff to put in a service request to fix it and hopefully that happens quickly because my plans to move anything in there are delayed until it does. The biggest concern anyone has about using storage lockers is security. You can't afford to neglect that, ever. I got the other items I ordered with my unit, those items were in good shape. I have no complaints about those items I received. But I do have complaints about the way the facility is maintained. I had to wheel this cart over rough terrain in the broken parking lot, then over grass, then through another area of broken pavement, fighting to keep the cart from tipping over and all my stuff falling on the wet ground. There's a homeless camp right at the side entrance and while I empathize with their situation, the idea of going there at night makes me feel really uncomfortable. There's no staff in the warehouse and no direct line to reach them in the store if you have questions. Also, the unit I got had a rat trap in it which made me feel like I need to use plastic storage containers over cardboard. There was nothing else in it but nothing in the storage warehouse is clean. The floors need to be redone, there's tripping hazards everywhere. The units are dimly lit and There's no where you can run an Extension cord so you can see what you're doing in your unit without leaving the door open to let hallway light in. Again, not very private or secure. The bathrooms were clean atleast. I spoke to the staff about my issue with the door and atleast they offered to refund my payment for the month until my door can be replaced with something that's actually secure. I left there feeling like the people in charge of running this facility just simply don't care about the customer experience. I don't mean the staff on the store, I mean the people who make choices about grounds maintenence, property standards and customer safety.

shannon v.  |  First Impressions 
Rating:
4.0

Need better and clear signage re access to entrance, elevator and code requirements

Allen M.  |  First Impressions 
Rating:
1.0

I had my belongings stored there for 11 months. - When I arrived to move in, the unit which I had reserved had been given to someoe else. I ended up having to store my things in two separate lockers. My insurance had been applied to only one of them and I had to purchase a second lock. - At the beginning of this period, there were several mistakes made on my bill. I had to call to discuss these mistakes numerous times. The phone hold time was very long and each time I invariably ended up speaking to someone in Arizona. Each time I was told that I had to speak to directly to someone at the location. The locaton is filthy. - There is debris falling from the ceiling. My belongings were covered with tiny pebbles of something. When I was moving out, it was impossible to keep this debris out of my eyes. It is a very old building. I do not know what that material was but it could very well have been a poisonous subsance which was used in construction many years ago. - The floor inside my units was not level. It was impossible to safely stack boxes. The rows of boxes toppled down because there wss no level ground. - The floor inside my units were rough, dusty, and full of pot holes. Furniture and other items were damaged due to this. Some things are too heavy to lift. They must be pushed. It was impossible to move anything around without it catching on a pothole. I had to try to lift heavy items to get them dislodged from the pot holes. - The freight elevator system is the worst I have ever experienced. When I described it to a woman at the call centre in Arizona, she couldn't believe it. A person who is moving without assistance has to send items down, then run downstairs to catch it at the bottom. - There is no loading dock. Most places have a loading dock so that heavy furniture can be transfered to a truck without having to pick it up from the ground. This is very bad for human backs and can cause much damage. Both storage companies which I have used in the past not only had loading docks but they had covered/interior loading docks to protect against rain and snow. Here, your stuff goes down the elevator and straight into the rain. I have used two other public storage places in the past and I have never seen/experienced anything this bad. U-haul storage, although being the worst I have ever known was also the most expensive. Furthermore, other companies refund any unused portion of rental payment. They prorate the final bill. The people who work there were, although not knowledgeable, very pleasant and helped to the best of their ability.

Iwonka J.  |  Overall Experience