Customer did not leave a comment.TREVOR T.
Customer Reviews for U-Haul Moving & Storage of Central St. Catharines
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The associate processed the return via her cell phone but only with some difficulty. There was initially a problem because the furniture pads that I rented were being brought by another vehicle (not the rented truck) which was delayed. The other equipment and the rented truck were present, but without the pads, the app was trying to charge a penalty. The pads did arrive eventually, and despite the associate acknowledging that the truck was clean and all the equipment returned, somehow a $150 charge for missing/damaged equipment appeared on what was supposed to be my final bill. I objected, but the associate was unable to remove the charge via whatever app was being used on the phone. It was necessary to return inside to the main desk to correct the bill. I suggest a review of the usability of the phone app.JOEL D.
Customer did not leave a comment.Sarah P. | First Impressions
Returned equipment afterhours, got a first call next day for balance of 2.79 dollars. Rep threatened me to send this file to collections without even asking me about how I want to pay. That was really rude and disgusting. She really need to work on customer service skills. I wish if my call can be retrieved and use to teach how not to talk to a customer. And uhaul please keep up some standards...!!Gurinderpal S.
Customer did not leave a comment.JOSEPH L.
Rude uhaul personnelDavid D.
Had to wait in line for 5 min to pick up, then wait for issuing agent to make a late return call, then wait more for him to sort a missing keyâ€¦ felt pretty invisibleâ€¦ otherwise return agent was super pro and friendlyLawrence S.
The person who signed out my trailer was not trained sufficiently. I normally pick up equipment in Burlington, ON and I am signed out at n 5 minutes. At the St Catherines location it 45 minutes. The agent who attended to me was extremely friendly and nice and I don't believe this is her fault, she just was not trained to do her job competently.Wayne C.
The staff provide consistent EXCELLENT customer service. This is the best Uhaul location! I have been to. Great staff who go the extra mile .Rosemarie H.
Customer did not leave a comment.Colin M.
Customer did not leave a comment.Charlene N. | First Impressions
Customer did not leave a comment.Whitney A. | Overall Experience
Customer did not leave a comment.Allan B. | Overall Experience
I waited 20 minutes for customer service while the sales representative played with her fake nails and ignored me standing in plain site.ARAZONA A.
Overall good experience. Slightly disappointed that trailer leaked. I had to unload and dry all of my furniture immediately to prevent damage.STUART B.
Customer did not leave a comment.KIERAN B.
Ease of transaction and friendly accomadating staffMARC A V.
Customer did not leave a comment.RONALDOMERCADO V.
Thrilled with customer service provided by Carissa (apologies for spelling). She went over and above to help me and my husband, especially by taking into account our age and for ease of accessibility! Much appreciated!Diane N. | First Impressions
Friendly staff.Gerald D.
Customer did not leave a comment.AMIR H.
After a less than stellar experience at another U-Haul location, the Vine St. people were lovely and made our difficult time moving some belongings smooth and pleasant. Very grateful to the front desk woman and the young man who dealt with us at the end when bringing the truck back for making a stressful situation pleasant and easy.SERGIO B.
My inovice is wrong. I'll be in later todaty.Paul T. | Overall Experience
My invoice is worng. I'l be in later to go over it.PAUL T.
Customer did not leave a comment.jamie S.
Long line, only one person working until second employee came. Maybe need more people working at once or push online check in as the girl on the phone told me it would be easier to go to counter so i did that and then i had to wait. I would have just done the online had i known. Not too big of a deal though, just a suggestionTHERESAM B.
interior could be a bit cleaner ... steering, handles ... but otherwise, professional, quickALLAN S.
I was not happy when we returned the vehicle. During the booking I was led to believe that 250 km's were included in the price and on my bill only 150 were. So I was upset with the additional cost for the kilometers. The staff and Vine street were very nice but I will warn people who use U-haul to pay attention when you are booking as they tell you one thing and do another. Not good for customer satisfaction. And when you receive the booking reservation by email they do not include an invoice with the approximate charges ... because I would have asked questions when I received the email instead of being blindsided when I had to pay the bill.todd L.
Very friendly and accommodating staff! Took care of all our needs.Suzanne H.
on my first day, the woman at the front desk explained where my unit was but when i asked if the access code was for after hours, she just said yes. The door was open so I didn't think anything of it. The door was locked on my second visit and I tried my access code on the keypad on the left and it said I was denied. Then I tried the keypad on the right and it greeted me but the door did not unlock. I tried several times to use the intercom on both keypads but got no response. Had to drive back to the main office (unit was in a different building out back) and explained what was going on. She looked puzzled, then reviewed security and THEN explained that I had to use both keypads and in the other order but wasn't very quick to hand me the instructions. I told her that she did not explain any of this to me on my first day and just stared at me. Even the instructions did not explain what I had to do when I was leaving but the sign on the door threatening to deny my entry on my next visit if I didn't do it right was very clear. Your front desk should at least have someone who is going to act professional, they are the "face" of your company! Also, there was a tag on my door stating that it was clean and ready but I couldn't get in until I removed the tag which was VERY difficult without scissors. And fix your intercoms!Kathleen M. | Online Move In
Improve return , Asia was great and the other 2 girls were good when picked up and rented , return could have used some improvement .No room to put the trailer back , was busy when returning really not anyone's faultROBERT A.
Great staffDARLA R.
Excellent customer service by Mitchell and MJ. Thanks for being so personable, knowledgeable and accommodating!! Excellent location!!Sandra A.
Customer did not leave a comment.HEMENDRASHANKAR M.
Customer did not leave a comment.BARZAN M.
Customer did not leave a comment.Ibrahim H.
Excellent service. Very clean vehicle. Quick return. Efficient process. Couldn't ask for anything more!RICHARD K.
The kilometers reading is fraudulentWALTER A.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.KRISTINAMAY D.
Customer did not leave a comment.JODYLYNN C.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.CATHY G.
Dolly's at the stoage facility could use some repairSteven F. | First Impressions
My couch and clothes as well as bedding I had in storage were completely destroyed and eaten by a rat while in the storage facilityKevin G. | Overall Experience
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.DIANA S. | Overall Experience
Customer did not leave a comment.Valerie L.
Customer did not leave a comment.SUSAN,M,M V.
Your staff person was very knowledgeable and helpful. She made the pick up process go very quickly and smoothly.COLLIN J S.
The only thing that upset me was Fancy Movers never showed up in st Catharines to unload the truck for me. I had to phone another company to come and help me One Go and they were so kind and did a great job. Southwest in kitchener were PERFECT.Norma W. | First Impressions
Customer did not leave a comment.Darla R. | First Impressions
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.TULIAINES P.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.Allan T.
Please make it known to customers beforehand that the seats in your Chevy Silverado rentals cannot be raised or lowered. This nearly prevented me from using the rental when I came to pick it up. Customer service at this location was excellent. They were very friendly and helpful!Farheen M.
If you order extra equipment like dollys to help with move make sure you grab it from store, they wont be inside the truckAndre V.
Everything was great!Jessica B.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Keith B. | Overall Experience
The staff was friendly and helpful thanks very much keep it upJoel D.
Customer did not leave a comment.PETER N.
Not really sure as I've had nothing but great service.Bryan B.
Very clean location inclusive of the unit! MJ set up the rental reservation for me knowing I needed an outside easily accessible unit for my husband’s tools. Noah processed the rental when I got there and his service was friendly, quick and thorough! Outstanding service by both MJ (who remembered when I had mentioned a few weeks back I needed a unit) and Noah was so friendly and accommodating! Thank you for such great service!Sandra Ann B. | First Impressions
great support staff.Rob W.
Aysia and Jenna helped with checking out my rental and checking my rental in. These ladies are very personable, friendly and professional! I love renting at this location above any other location because all of the staff are wonderful. And Aysia and Jenna always recognize my voice and number when I call in to book something or recognize me when I walk in (even though I'm wearing the dreaded Covid mask). They always greet me very warmly in person or on the phone which makes me feel like a valued client! Lovely people!!! Thanks for doing your job so well!!SANDRA B.
MJ did the initial rental and Mitchell checked the rental back in for me. As always, I received fast, thorough and friendly service from both! They always go above and beyond in terms of customer service! Excellent location and staff!Sandra Ann B.
Everything went fine, vehicle was great, staff were friendly, check in and check out went smoothly. Great experience.Karen M.
Customer did not leave a comment.GEORGE K.
Customer did not leave a comment.doug M.
Customer did not leave a comment.Edward N.
Customer did not leave a comment.Wilmer P.
Customer did not leave a comment.Richard G. | Overall Experience
Customer did not leave a comment.Richard D.
The after hours return on website ( not finding location ) is not working accordingly, should be fixed asap. How ever for me looks like it is not working purposely so you can charge extra $20!Istvan S.
Improve the return processKevin D.
Great service!!JOHN M.
Customer did not leave a comment.JESSA KAILA L.
Customer did not leave a comment.Justin H.
Get â€˜tap' debit machines. I didn't have my debit card and wanted to tap with Apple Pay but couldn't, so I had to drive 6km back home to retrieve my debit card Otherwise everything was great. Staff was very polite, helpful and knowledgeableRoel H.
Your people processed my in and out with the enthusiasm and friendliness of guards at Auschwitz. What a horrible work environment you have created.Danny R.
Customer service girl was friendly and efficient.TRACY H.
Great service but your truck gas gauge was not working. I had to put almost full because it wasn't moving when I was supposed to put less than 3/4 . Pleas check your trucks.SARA A.
Customer did not leave a comment.Oleg T.
Customer did not leave a comment.Glenn B. | First Impressions
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Rejeanne G.
Customer did not leave a comment.liesa m. | Overall Experience
Had a few problems with the roof coming down and mouse problem and informed staff bt nothing was doneLeanne S. | Overall Experience
Customer did not leave a comment.Jacob d. | First Impressions
Rude staff; poor communication, contradicting policies, difficult to deal with.HEATHERROSE V. | Overall Experience
Customer did not leave a comment.danuta P.
Customer did not leave a comment.Paul G. | First Impressions
Customer did not leave a comment.jiyoung P.
Great service by Aysia when renting the trailer and MJ when returning. Had some trouble with the app. It wasn't working that day but Aysia got me into the trailer expediently and MJ checked my trailer in quickly as well upon my return!Sandra Ann B.
Customer did not leave a comment.MARK E.
Would not recommend this facility to anyone.Kerry J. | Overall Experience
Terrible nickle and diming practices, unbelievableGreg R.
Some of the counter people were extremely rude. No need for this and it was a terrible representation of a good product. Not sure I would go back because of this.Trevor B. | Overall Experience
I moved in to a large unit, ended up selling the majority of my stuff before the first week. I asked whether I could move to a smaller unit and was switched over immediately! Fantastic service. MJ was terrific in making my simple request simple :)Milan J. | Online Move In
Customer did not leave a comment.BRIANNALYNN B.
Have a coffee machine to offer the customer a cup on his way out with the moving truck.Jeff L.
Great service and product.Terry L.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.GERALD ROSS T.
This is an example of how the Rexdale location should be run. They have friendly staff, they work to make sure all needs are met, and even took the time to come help me unhook my trailer. No one was taking personal calls. I just can't square my experience between the locations. I will only work with locations that operate this smoothly. Thank you to this location for being costumer centric.Christopher E.
The staff were efficientMIKE D.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.JENNIFER R.
Customer did not leave a comment.Manuel R.
At this location, I was met by a helpful and happy employee. He engaged in small talk, helped with the trailer, gave clear directions, and made sure I was satisfied even as I got back in my vehicle to leave. What a difference! The young man working at this location deserves a reward for his amazing costumer centered approach and care.Christopher E.
Excellent central telephone reservation assistance, onsite welcome and check-in, and return check-out. All courteous, efficient and helpful. Equipment was clean and in excellent working order. Good value. A very positive experience from start to finish, and that has been consistent with multiple U-haul sites.Warren M.
Great job!!Hugh G.
The vehicle was dusty and not thoroughly washed. The vehicle had scratches and dents from previous usage and there was cat hair all over the seats. Considering we are in a pandemic I would expect the vehicles to be cleaner. Also the After hours fee is a complete rip off. You drop off the vehicle early and put your keys in the key box at the storage facility and still get charged. Not impressed and find it shady. I would not recommend anyone renting a vehilcle from Uhaul.Kianna G.
The service was very good. I stated yes, that the equipment was clean and well maintained. It was well maintained but the bed of the trailer could have been cleaner.Michael H.
Customer did not leave a comment.Mike H.
Asking for credit card info online and then the physical card upon meeting is really shady and inconvenient. Not impressed by this service at all for a first time customerTRISTAN R.
I have yet to receive a partial refund due to debit transaction payment . Upon return The â€œsystemâ€ was down and giving the young lady a hard time.DEVIN P.
This place was the exact oppose of the one I went to before it. I was able to walk right in, hand in my keys, and leave with no hassle and no verbal abuse. Please standardize your services and give people emotional intelligence classes. In addition, the scheduling issue can be solved very easily because literally every other company is able to get it right and with far fewer resources.Liam M.
Customer did not leave a comment.leah n. | Overall Experience
Customer did not leave a comment.Michael L.
We were informed a couple of hours before our rental that we would have to return the truck at 9:00 am the following morning whereas we had reserved the truck - very intentionally - to 2:00 pm. While we were able to beg and plead for additional time, we had to inconvenience our landlord to meet us at 8:00 am to be able to unload the truck in time. This was wholly unacceptable and U-Haul will now be our last choice. You did NOT keep your promise.MARK C.
Customer did not leave a comment.Angelo M.
Customer did not leave a comment.Rand B. | First Impressions
I was trying to resolve an issue when I checked out of my storage locker and asked to have the manager to call me. 4 days passed with no call back. I called again and the manager finally call me back. No apology at all for not getting back to me earlier, I have used this company many times for moves and rentals etc. and have not had any complaints. In the midst of our conversation about my issue she ended the call abruptly and then said bye and hung up. I called back and left a message for her and again no return call. Very disappointed in the customer service.Chris H. | Overall Experience
Customer did not leave a comment.paul a. | Overall Experience
Customer did not leave a comment.Bokole M. | Overall Experience
Customer did not leave a comment.Janice J. | Overall Experience
Customer did not leave a comment.Alida B. | First Impressions
WILL DEFINITELY USE YOUR SERVICES AGAIN. THANKSRaymond P. | First Impressions
Customer did not leave a comment.Dhaval J. | Overall Experience
Customer did not leave a comment.GAETAN C. | First Impressions
I have been double charged for a storage unit end of January 2021 and despite contacting the branch on 3 occasions, twice in person the manager was too busy to sort out a refund of $186.00. Contacting g customer service didn't help either. After going over in detail again what happened and a promise they would sort out and me a refund. They did not call back and that was 12 days ago. Further, I vacated my storage unit and advised 3 people I had left. I received a late rent notice and a phone call yesterday asking me to pay again! No I would not recommend this branch at all, 8f 9t was their money out of their chequing account I am sure they would have sorted. I now have to escalate probably legal avenue as they refuse to process a refund. Avoid this branch like the plague!Gaye L. | Overall Experience
Nicely set up. Fair pricingAdam F. | First Impressions
The storage unit itself was great but I had more than one problem with rude staff there, that is why I closed my storage unit. I will not recommend this place to anyone. Management seems nice they will try to fix your issues once you complain but I feel like the other staff needs to be trained better when it comes to customer service.samantha j. | Overall Experience
Truck ran great 👍. Staff great. Will use your facility again in the future. THANKS AGAIN 😊Raymond P. | First Impressions
Customer did not leave a comment.Jim G. | Overall Experience
Customer did not leave a comment.Chris H. | First Impressions
Customer did not leave a comment.Darryl L. | Overall Experience
The whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.David A. | First Impressions
The maps(floor plans) in the buildings were confisinggeorge m. | Overall Experience
Customer did not leave a comment.Bay C. | Overall Experience
Asia and Jenna, the sisters that work there were always very polite, friendly and helpful without the slightest frown on their face when I asked for anything. They actually went above and beyond.AUBREY C. | Overall Experience
Mitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.Robert A. | First Impressions
Excellent experience just wished I had later access to my unit and I wasnt notified that the assess cards were uo and running until I saw another customer able to use theirsNatasha I. | Overall Experience
Not having the unit I pre booked with on of you're trucks full of my crap... Having to get the next size unit and pay for the extra unneeded space..CHRIS Y. | Overall Experience
Storage unit was absolutely covered in dust when I moved out.Lisa H. | Overall Experience
Customer did not leave a comment.Adam B. | Overall Experience
Customer did not leave a comment.Brandon K. | Overall Experience
.Daniel M. | Overall Experience
Customer did not leave a comment.Lucie W. | Overall Experience
Helpful friendly and accommodating. The whole facility is managed well and has a very professional feel.Edwin A. | Overall Experience
Fantastic experience and I would not hesitate to us your facility again in the future.Chris R. | Overall Experience
Asia, Jenna and Sam were very helpful and courteous. When I visited previously to view the facility. MJ (manager) was very knowledgeable and helpful. On the day have my move in to the storage, Asia and Jenna were very helpful.Janice J. | First Impressions
Hmmmm badKyle M. | Overall Experience
Extended hours without an extra charge would've been nice. Otherwise, I had no issues.PATRICE H. | Overall Experience
Please commend the staff at your Vine Street St Catharines facility. I have used truck rentals here several times and now storage as well. The staff is helpful, friendly and professional. Excellent service.Patricia V. | Overall Experience
The service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)Tammy D. | First Impressions
Great spot very happy would return when neededWarren J. | Overall Experience
The guy was nice enough to walk me to the unit and make sure I was able to get in the building as the key took 15 minutes to activate. However, the key card was registered to Michael for some reason and I couldn’t get access this morning with the card. The lady helping was helpful however, a bit of an inconvenience that it wasn’t done right in the first placeAdam F. | First Impressions
Great service and a totally smooth 3 month experience. Thank you U Haul!Angela B. | Overall Experience
I was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.Shael G. | First Impressions
Billing issuesMichael W. | Overall Experience
Convenient, secure yet accessible. Well done. Only complaint...need an elevator for people (not just cargo elevator) to travel to and from second floor. Stairwell obstacle for those with impairments. Thanks!Donald D. | Overall Experience
Customer did not leave a comment.Donna E. | Overall Experience
Customer did not leave a comment.Montana N. | First Impressions
I have used this storage place 3 times in the last 10 years and always clean, friendly. .DIANNE F. | Overall Experience
Customer did not leave a comment.Anne C. | Overall Experience
You make us buy one of your locks, which I did. Bought a defective one that kept catching. Complained to staff about the problems opening the lock. Had Mitchell come and try it himself. He had both the key & the lock in his hands and deemed the lock defective. The latch seemed to catch on the inside of the casing and took a lot of time and struggle to remove each time. MJ would not let me exchange the lock. She kept saying that “how was she supposed to know that it wasn’t my fault.” “That I didn’t drop it or damage it somehow.” Absurd. I was only there for a short time & on this particular day, was moving everything out. Got it all, but 4 bags. Put the lock on and left. Was back yesterday morning to get the last 4 bags. I could not get the lock off and came to the office to try and get help. “Robert” at least acknowledged that if I could get it off, he would exchange the lock. Something that MJ refuses to do many times. I told Robert that my key was bending and i was concerned about not being able to get it off. Went back and kept trying and the key broke off. Went back to the office again and Robert said he’d come over and help. He first went into the office and got MJ who came out again and said that “for security reasons” they couldn’t get the lock off for me.” She blamed me over and over about the lock stating that I could have dropped it, etc. I am a professional woman in my 50’s and didn’t appreciate her accusations and lack of help. Not once did she apologize for the situation or offer any type of assistance. I asked about your lock cutting staff and she would not confirm that she would get assistance, and refused to allow “Robert” to help. I left and with a little bit of research, found a manager from another location who I had never dealt with before, who sympathized with my situation. This new manager shared with me how to get the broken piece out of the lock with a Bobbie pin and that I could then try my spare lock. Failing that, this new manager then gave me the number of the Hamilton location where upper management could arrange some help. I Googled that number and drove to Hamilton. “Tom” at this location called MJ for me and complained about their lack of customer service on my behalf. He inquired about a reason why they wouldn’t help and they could not provide one for him. He got off the phone and went and talked to “Michelle” who authorized the u-Haul lock cutter, “Eric” to come and help and have me a new lock. While I drove back to St. Catharines and waited, he even called again to let me know when Eric would be there. Eric showed up around 9:30 and was extremely nice. He got the broken piece of key out and wanted to try the spare key himself. He had extreme difficulty getting the lock off with the key, too, ended up hurting himself while doing so and took the lock and keys with him.Judging on how my experience had gone to date, I went into the office to get a move out receipt from Robert before leaving. There is simply no excuse for this experience. MJ checked me into the locker, MJ rented me the van and took my drivers license, and MJ was there during every experience stifling her staff from helping me. I am extremely disappointed and baffled as to why a grown woman would be such a position, if she does not have the problem solving skills, or customer service skills to deal with these types of situations. Perhaps this position is too overwhelming for her and you need to re-examine your staffing at this location. Even a Manager whom I have never dealt with before, was able to offer assistance and direction. I had spent a lot of my time and frustration trying to get some assistance with a lock that U-Haul forces customers to buy and then does not stand behind their product. At least this Manager refuses to. In running my business, I could not even fathom speaking to one of my customers in the way that MJ handled this situation and is certainly not a good look for your company. At the very least, this woman requires further training on how to deal with situations as they arise.christine l. | Overall Experience
Customer did not leave a comment.Vina O. | Overall Experience
Customer did not leave a comment.CHRIS. P. | Overall Experience
Customer did not leave a comment.Dennis M. | Overall Experience
Customer did not leave a comment.Art S. | Overall Experience
Great servicePatricia R. | First Impressions
Customer did not leave a comment.JASON K. | Overall Experience
I would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.Jeffery M. | First Impressions
Customer did not leave a comment.Erin S. | Overall Experience
The only improvement I would like is extending the hours in the eveningFrank R. | Overall Experience
I understand because of the construction the hours of access was limited however it was a little impeding but overall I enjoyed my stay it was awesome and the staff are the best1😁John U. | Overall Experience
Customer did not leave a comment.Francia S. | Overall Experience
Everything was great Ty for all the help and support that haul gave me and i will be back end of july for a dry 5×10 storage unit for my bed and a couple things .Ty so much . Kevin krawchukKevin K. | Overall Experience
The Vine street U-Haul has made significant upgrades and I support this friendly business. However, I recently chose the outside unit thinking it would be better for quick access etc (which it was). The unit leaked when it rained and there was evidence of rat feces on the stored boxes and floor. I had not chosen the extra coverage, so an expensive rug was ruined despite being covered and otherwise just gross. Don't use outside units!elaine a. | Overall Experience
Great service. . Convenient. . Affordable at all times ..thanku muchly to everyone who helped me .. Definitely use service again 😄Julie V. | Overall Experience
Customer did not leave a comment.sherry s. | Overall Experience
The best thing about this location is the staff. And I'm not saying there's anything wrong with the location storage etc but the staff every single one of them has been amazing to deal withBarbara L. | Overall Experience
So first off I was told that I would receive a storage unit free for a month if I rented a truck from Niagara Falls and dropped it in St. Catharines which made it so I had to go all the way there considering i was in St. Catharines. The gentleman in Niagara Falls was very helpful and lowered my rate cause I didn’t have to do that. So then I get to vine at location to find out that the storage unit I booked was indeed not on the main level which I had requested cause I can’t walk stairs. When I called to open I was given the main level at 134.95 and told it was a promotion. When I arrived I was told it was not the main floor and that If I wanted a main floor unit I would have to pay 164.95. The employee was texting the manager and the reply was there’s nothing I can do unless I pull up the call. So I said yes do that. Cause I’m not paying 164.95. So I waited. Half hr went by and they pulled a call. Was not my call about ordering. It was a call just inquiring on prices and info then she goes on to tell me that now they can’t find the call when I ordered. Very convenient I must say. So needless to say I’m waiting on someone to rectify this issue or my stuff will be coming out of the unit after my 30 days and I will be going to another storage place and going to social media about how much they are unprofessional and lie to you obviously just to make a sale. Won’t happen with me!!!April P. | First Impressions
Hi :) Mj Schmidt who is the General manager went out of her way to help me find storage. I was really impressed by her. Kudos for hiring her for hiring her A pat on the back for a job well done! Like i always say ? Your'e only as good a your'e staff Dennis Marceau 905-380-7146Dennis M. | First Impressions
U-Haul gave us great service and as far as storage is concerned, the premises were well kept, and the staff were friendly. The upgraded facility on Vine Street, St Catharines says a lot about U-HaulJAMES V. | Overall Experience
A streamlined, convenient and essential service. Thank you.Donald D. | First Impressions
Unreliable service. Difficulty with billing early on. Elevator broken often. Trucks blocking entry to back of building by parking in the egress. Card access rarely worked. Building smells horrible. Overall, a very poor experience.Robyn B. | Overall Experience
Customer did not leave a comment.Keith B. | Overall Experience
Robert Deak made a terrible experience much better. My reservation got cancelled on me so they gave me two units which I’m not happy about but it will do. I will not recommend U-Haul for ANY Services in the future. My experience renting a truck was a nightmare at a very stressful time in my life. Thanks for nothing UhaulLisa F. | First Impressions
Customer did not leave a comment.matthew p. | First Impressions
Thanks .ahmed y. | Overall Experience
An excellent location for storage. Staff very helpful and work hard to keep hallways and bathrooms clean.Gary D. | Overall Experience
Customer did not leave a comment.ANTONELLA S. | First Impressions
I've been dealing with U-Haul for probably 25 yrs now and I see they have the money to expand to the factory next door and spend all that money but yet they cannot seem to fix the problem with the lift that was broken 3/4 or more of the time I showed up. And I don't know what is going on with the massive pot holes, and (ponds) of water throughout the parking lot. The parking lot is not exactly car friendly. I had multiple problems with the one employee basically calling me a liar about the lift and said"I don't want to have to get up to go show you how to use it" (quoted and I had someone with me who heard that also). Second time he said he wasn't working but was standing behind the counter and would not assist me. Big guy with a beard, serious issues, even with the woman who was helping me one day. That guy clearly hates his job and doesn't like to stand up??Mat P. | Overall Experience
Robert was very helpful and made the move-in process very convenient. The storage site is clean and maintained too, will definitely recommend.Ridwan A. | First Impressions
It was a little disappointing when I tried to “ skip the line” check in myself. For some reason it wasn’t working where my photo of my license. I asked the young lady if she could help, she said to have a sit and she would check me in. Then charged me for a lock $11.99 that I was to receive free trying to check myself in. I have screen shots of “ skip the line” Then to top it off, she asked if I wanted first or second floor? I replayed, whatever I booked, the $69.95 she said “ no worries” At the end she said that my master auto pay & that it will be $90+ I said $69. Her reply was no no your on the first floor. I fault ripped off.... not happyralph l. | First Impressions
Customer did not leave a comment.Graham C. | Overall Experience
Customer did not leave a comment.Sally G. | Overall Experience
Everyone from beginning to end were awsome friendly and always someone to help. Security is amazing here as well 😆Julie V. | First Impressions
Customer did not leave a comment.JOE D. | Overall Experience
Customer did not leave a comment.MORGAN D. | Overall Experience
The facility is great- clean and well lighted. Staff is very good too. My only recommendation is to make access time to storage a few hours longer at the end of the day.Frank R. | First Impressions
Customer did not leave a comment.ROSE S. | First Impressions
You guys did not let me make instalment payments and I am upset about that because I lost everything I owndenise d. | Overall Experience
The staff at this location was amazing, super helpful.Tammy C. | First Impressions
Our truck leaked in the rain and all of our belongings were wet. There was no light in our storage unit. Its was a 20x10 and we had to unload the 20ft truck we rented in the dark.MORGAN D. | First Impressions
M.J., My move-in on 12/6/2019 went well. It was most unfortunate that the freight elevator stopped working on 12/31/2019. My brother-in-law and I had to carry my remaining items up the stairs.Richard G. | First Impressions
Couldn’t ask for a better experience. Helpful staff who made a special effort to find a closer dropoff to save me some driving. Great deal.Graham C. | First Impressions
Staff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.Maureen R. | First Impressions
The facility was perfect but the rental of your trucks was a nightmare and I would not rent again ever.Carol T. | Overall Experience
Staff was very considerate and understanding.Sean G. | Overall Experience
Robbers. Will never use your company again in the future I will go out of my way to cause your campany greifHarsimran K. | Overall Experience
service was quick and easy. Edits were made without question or hesitation. The staff is positive and helpful.Heather M. | First Impressions
Very happy with my stay at your facilitymike n. | Overall Experience
Great service and very helpful staff!Autumn A. | Overall Experience
The code for the doors didnt work. Wouldnt have gotten in the building if not for someone coming outLinda B. | First Impressions
It is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. ThanksMARK C. | First Impressions
Pretty good service.Shianne C. | First Impressions
Staff very professional , and helpful . I am a first time user of your storage Unit and look forward too doing business in the near future. Terry Stevenson Mar,23,2019Terence S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have an adaptive reuse program to better the environment!