Customer Reviews for U-Haul Moving & Storage of Champion Forest

1,366 reviews

7022 Cypress Creek Pkwy   Houston, TX 77069
(24 hour access - outside units and designated interior halls only)

(281) 580-8190

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(281) 580-8190

7022 Cypress Creek Pkwy
Houston, TX 77069
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was awesome.Location perfect

CARON A. 
Rating:
4.0

No complaints. Christina was a delight. Very friendly and professional. Seems like a hard worker!

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

john and janet h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything and the clerk was very helpful

CHRISTINA H. 
Rating:
5.0

Excellent customer service from the moment you enter to the moment you return the truck. Will definitely use them again!

GLORIA G. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY NATHAN H. 
Rating:
4.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

I appreciate Ian with the help. Respectful and doesn't mind to help

EHTIRAM M. 
Rating:
5.0

Customer did not leave a comment.

jose m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIE P.  |  Overall Experience 
Rating:
5.0

This was the first location after multiple other tries that answered my phone call. Customer service was very knowledgeable and very helpful.

ANDREW Z. 
Rating:
2.0

The manager was friendly, helpful and courteous. However, the 2nd young man was not helpful or friendly at all. I asked him where the truck was to pick it up. He pointed outside and said " To the left". There were others truck park out there. I returned the truck. He did come out and checked it for damage or milage. I had to walk back out to the truck to get the milage. When I asked what my charges would be, he said " I have submitted the charges". How much was it? He gave me the amount. I checked my bank account to see how much was charged, nothing showed. He was help at all.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

Roxanne E. 
Rating:
5.0

Location convenient. The owner helped us and she did a great job-very efficient

TIMOTHY W. 
Rating:
4.0

Convenient location with competent staff. Highly recommend

Kimberly B. 
Rating:
1.0

I was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else’s was totally not professional

kristal s.  |  Overall Experience 
Rating:
5.0

Other link expired to soon, didn't get to see the condition of equipment

Patricia T. 
Rating:
5.0

Christina was very helpful and pleasant! Nice person I love the way she’s alway offer great CS

miracle j.  |  Overall Experience 
Rating:
3.0

Moving can be a hassel. But its important to have the people in charge to be able to communicate clearly with the customer and have a good understanding of what they are doing when they open your case as well as close you out. I want to thank the manager at this location, Christina who was able to resolve the issues that I had. She was very understanding, knowlegable and have excellant communication skills. Also the gentlemen on Sunday that checked me out, that brought the problem to her attention. I am thankful now to know if I rent a truck again, I know that I can keep it 24 hours, and not turn it in that night if I still need it. It gets costly to be told you have to start all over, in which I did, and re rented another truck the next day. Communication is important to the customer. I feel that will improve the business as well as help the benefit the customers in the long run. Thank you so much, Christina

OLLIE T. 
Rating:
5.0

The Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.

DOLORES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Sunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.

Deborah W.  |  First Impressions 
Rating:
5.0

The truck could use a little cleaning on the insides as the last users left things sticky. My excellent rating is for the staff. The young gentlemen that worked in there were helpful and had excellent customer service. Especially De'Corian ( I believe that's how his name is spelled) he went above and beyond to answer my many questions and I left equipped with all of the info I needed. Very impressed with the employees at this location.

REGINA S. 
Rating:
4.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

LONGIN G. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Wonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. Fisher😊

Terry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kahsesha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
1.0

In my order I had a list of items that I need and half of the order wasn't available. I wasn't informed before my pickup date and time. Tony the employee suggest to find the items that they didn't have at other U-Haul stores in town. I wasn't going to drive all over town when I needed get my errands finished to get to work. Quick Check out is pointless because the entire process of pickup took over an hour, I was the only customer the entire time in the store. Very Poor Customer Service at this location.

Suresh Y. 
Rating:
4.0

Customer did not leave a comment.

Sheila N. 
Rating:
5.0

Keep up the great work. Great job.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

VENTURA G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
5.0

Customer did not leave a comment.

Ashleynt R. 
Rating:
5.0

Great experience all around!!

BILLIE M. 
Rating:
4.0

Customer did not leave a comment.

Theodore W. 
Rating:
4.0

Property should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.

Keana O.  |  Overall Experience 
Rating:
5.0

Extremely friendly team, would definitely recommend this location...

SAJID S. 
Rating:
1.0

I was double charged not sure why the truck was back on time and I also put more gas back in than I left with smh I need someone to call me asap 314-828-9182

SHARDAY B. 
Rating:
4.0

Good customer service

William W.  |  First Impressions 
Rating:
5.0

Been a customer for a several years now, staff is always helpful.

Octaviano G.  |  Overall Experience 
Rating:
5.0

Absolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.

Cecilia O.  |  First Impressions 
Rating:
5.0

Christina is super helpful and never disappoints.

mujahed d.  |  Overall Experience 
Rating:
5.0

Yall was great

DEMETRIA S. 
Rating:
3.0

I don't understand why I have $100 hold

BRITTNEY J. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
3.0

Service, while friendly, was slow.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

CHERYLON H. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
2.0

The customer service was great, however the truck was in no condition to be on the road in my opinion. Im not sure of the reason but the truck was very loud as if there was a hole in the exhaust. The box truck sounded like a Harley Davidson.

JOSEPHIZAYA B. 
Rating:
5.0

Customer did not leave a comment.

SCOBY A. 
Rating:
5.0

Your check-in on Android/web has many bugs. It gets hung altogether on the 3rd page, with no way to read the agreements. The guys in the store were excellent.

Steven B. 
Rating:
4.0

The manager was super nice and helpful.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Not positive about her name but I think it was Tiana, anyway she was very informative professional and courteous.

DEBBIE B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH E. 
Rating:
5.0

Customer did not leave a comment.

georgi M. 
Rating:
5.0

Good customer service. It was a good experience. Everything went smoothly.

kelly H. 
Rating:
1.0

The trailer had a defective attachment mechanism. The trailer came off the truck on a very busy road. It was terrifying for us and every other driver on the road.

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittnay L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PUNITHKUMAR A. 
Rating:
5.0

Christine property manager was awesome big help always returned my calls. I loved the experience overall.

josh y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIE T. 
Rating:
5.0

Customer did not leave a comment.

dionne b.  |  First Impressions 
Rating:
5.0

I can't remember the young lady's name but she was very professional, polite and attentive. Went out of her way to help me get going. Thanks!!!

SEVERO L. 
Rating:
5.0

Excellent help, friendly, and professional.

Shayla J. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE ALEXAN D. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

You guys are doing great job. Very responsive on phone 📱

RUDOLF N. 
Rating:
5.0

It was quick and easy ! Love this place !

KIARA M. 
Rating:
1.0

some ppl cant read or see the policy that good and need them to explained everything before the customer rent the vehicle that way when he return the vehicle will not be surprise by the prices.give him the option of whether he wants to rent or not

CLYDE C. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETT L. 
Rating:
3.0

Returned truck to the stall I drove it out of. Did not see signs of return area. Young man inside insisted I go back to the truck and park it in return area. No customers inside at that point and 2 employees present. They never checked the truck. I asked for a final bill and was told they would immediately send it. Nothing sent. Will now have to call again tomorrow to get a final bill. There had better not be any issues. My company rents trucks often. Not going to rent from that facility moving forward.

LAWRENCE R. 
Rating:
3.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

The manager lady was very nice and helpful.

CHANDRA T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Excellent price for what i need

Nelson A.  |  Online Move In 
Rating:
5.0

The staff was very friendly and extremely pleasant, especially Shane!

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

SEGISMUNDO G. 
Rating:
4.0

The lights on the truck stayed on even though the switch was off. The ringing inside the truck lijecwhen a car is off but keys still in the ignition would not shut off. The back ramp would get stuck to the point that it would take me laying down on the floor and push it up until I could get it up high enough to latch. This happend almost every time I had to use the ramp. From 10 times only once it worked. Several times it took 40 min to make it latch. This has been the worst uhaul truck I have ever used. Also need to call tomorrow about charge for dolly I did not rent.

Eliot F. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Christine was the employee who helped us and she was incredibly helpful and very sweet. As we were waiting in line she acknowledged us and said hello advised us it would be a moment. She was also very friendly to all customers in the building. Thank you for having such a wonderful employee.

BERNARD C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE V. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
5.0

Nothing to improve. Everything was excellent

URSULA R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL P. 
Rating:
3.0

Customer did not leave a comment.

ELENOR R. 
Rating:
5.0

Everything was great

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA M. 
Rating:
5.0

Customer did not leave a comment.

Arturo L. 
Rating:
5.0

Staff was very helpful. It went quick and easy!

JOLENE B. 
Rating:
5.0

Customer did not leave a comment.

JAKEYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA C. 
Rating:
5.0

I do not remember employees name but his customer service was a great. He was patient and explained everything clearly and was very helpful. Great guy great employee

ehtiram M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTON S. 
Rating:
4.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

The manager working was terrific

LANCE N. 
Rating:
5.0

Great experience with both locations. Thank you

DANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

FOY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANNETTE J. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

the QRcode would not load.

LETICIA J. 
Rating:
2.0

Your staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 years

BARBARA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lela K. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

I was originally suppose to return the equipment at Uhaul of Willow brook, however the customer service at willow brook was very rude and did not cater to me. She was really mean and when i said i am going to drop equipment here, shw said she wont check it in as ahe does not have space for taking equipment back.

Muhammad B. 
Rating:
5.0

Customer did not leave a comment.

Betty C.  |  First Impressions 
Rating:
5.0

Irene was very nice and helpful

miracle j.  |  First Impressions 
Rating:
5.0

Christina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Thank you.

Stacy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emmanuel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MASON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
4.0

Courteous staff, however there was a price discrepancy.

Simone L.  |  First Impressions 
Rating:
5.0

Thomas and his trainee were competent, efficient and polite

Lasherrie E.  |  First Impressions 
Rating:
5.0

Courteous, professional, warm, thorough and accommodating service… What else would one ask for!

Ibrahim E.  |  First Impressions 
No reviews have been submitted for this location.

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