Customer Reviews for U-Haul Moving & Storage of Clarksville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Clarksville

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PETER R.
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Customer did not leave a comment.

Daeshawn T.
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I asked a few questions & the guy that examined the when I brought bacc caught a real little girl attitude.

JONATHAN B.
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Jonathan Bryan is using my email address. I rented a trailer in Dickson, Tn and the clerk at that location did not change the email when he rented a trailer at the Dickson location. I have talked to Uhaul multiple times and Mr Bryan multiple times and NOTHING has been done. Any problems or expenses will be Uhaul's responsibility. The next communication will be from my lawyer.

DELFINA K.
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Very friendly and helpful staff

REGINALD R.
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P/U and return was very easy and quick.

STEPHANIE W.
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Customer did not leave a comment.

NATHANIEL J.
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Keep it all the same... Friendly reliable customer service i was in and out, great job uhaul team

Allesia L.
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Things was smooth. Staff was very helpful and friendly. Great customer service. Thanks u-haul.

Guillermo R.
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Vehicle was pulling right Front right shock was damage Check engine light on Vehicle is not suitable for an inexperienced driver

Amanda B.
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Customer did not leave a comment.

Randy A.
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Had the truck returned withing 24 hours but they still charged me for another day

GAIL L.
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Customer did not leave a comment.

Rickie L.
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Customer did not leave a comment.

ERIC M.
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People where friendly place was awesome, equipment was nice, would recommend

Philip G.
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Customer did not leave a comment.

Donald S.
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Krystal C.
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Customer did not leave a comment.

Sarah M.
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Marcia A K.
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The auto transporter wasnt hooked up properly. Took too much time hooking up truck to auto transporter. Not enough personell

Daniel N.
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Customer did not leave a comment.

Angela S.
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Mark K.
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Keep doing the same things.

CLAYTON S.
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Customer did not leave a comment.

GWENDOLYN K.
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Not much else, service was great.

Taylor H.
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The mileage in the system was wrong so therefore when i brought it back, they charged me anyways because I didn't “take a picture of the mileage”. I drove the truck a total of 36 miles but was charged for 100+ because the numbers didn't match and after mentioning it to the employee he said “there's nothing I can do about it”. Will never go back to Uhaul again!!!!

Ammon H.
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Keep the Same staff

LATIA W.
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Customer did not leave a comment.

CORRINE L.
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Customer did not leave a comment.

Prince J.
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Thanks Monique

Diane M.
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Associate was put out by helping me.

ZACHARY W.
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The employees were very nice and friendly

BRIAN F.
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Customer did not leave a comment.

james B.
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Return of equipment was very easy

John C.
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Customer did not leave a comment.

TINA S.
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Customer did not leave a comment.

Ruthanne H.
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Customer did not leave a comment.

Jonathan A.
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The u-hual truck was fine. The lady working behind the counter was pushy. First off I went in and forgot my mask and she said I couldn't come in the store without one, so I went back to the car to put one on. Even though the other people working there didn't have one on. I went in with my son and she insisted I leave the store because it was one person per transaction. I explained to her that my son needed my help because he has a hard time understanding things but she asked me to leave the store and said if she needed me she would have someone come find me. She was just cold and rude and didn't make the experience enjoyable. She is just one of those people that if she were the only one running the business, you wouldn't go.

Lydia T. | Overall Experience |
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Customer did not leave a comment.

JASON B.
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Staff was awesome. Very pleasant both in the pickup and drop off. I always recommend this location. I have used this location several times.

Jasmine S.
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Customer did not leave a comment.

Christopher D.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Dusty H.
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Customer did not leave a comment.

ANGELA J.
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Polite and friendly staff!

Donald S.
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Customer did not leave a comment.

Clayton R.
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Never a issue

SARA G.
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Customer did not leave a comment.

Drevonte W.
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Customer did not leave a comment.

Randy T.
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Customer did not leave a comment.

Candace M.
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Customer did not leave a comment.

KENNETH G.
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Customer did not leave a comment.

MARY W.
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Customer did not leave a comment.

Kenneth W.
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Free chicken wings!

Elise W.
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There was zero communication. I never heard from the Clarksville, TN location. We're assigned to one dealer online and ended up at a completely different location. They also did not have the tow dolly for the car that we desperately needed. If they had call we might have been able to arrange something to get the car tow somewhere else in town.

Julie L.
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Customer did not leave a comment.

alysa b. | Overall Experience |
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Customer did not leave a comment.

Lillian M. | Overall Experience |
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Always friendly and service is always top notch

KYLE F.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

brian h. | First Impressions |
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Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.

Jeffery W.
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Customer did not leave a comment.

pamela A.
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Convenient (o poo en on Sunday!) & the U-Haul representative was very nice, personable & efficient!

Ruben C.
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Para mi fue una buena experiencia y un exelente servicio en todo los departamentos desde servicio al cliente hasta acistencia en la carretera los recomiendo.

Michell M.
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Thank you for the excellent customer service

Brittany H. | First Impressions |
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Customer did not leave a comment.

Katharine S.
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Great customer service, well organized and very well put together. They helped me back the trailer up and then they disconnected it for me. Overall a wonderful experience. Above and beyond any other uhaul service I have used.

DAVID R.
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During both moves UHAUL was absolutely fantastic. The people went above and beyond my expectations and the equipment was perfect.

Kantressa B.
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Customer did not leave a comment.

Nathon D.
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Customer did not leave a comment.

Kiley J.
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There was a hole in the truck and my stuff was soaked with rain. They were not empathetic. It was dirty. TERRIBLE EXPERIENCE!!! I'll stick with Penske from now on

JUAN C.
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Customer did not leave a comment.

Mindy B.
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Customer did not leave a comment.

Glen V.
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Customer did not leave a comment.

Norman S.
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The associates were courteous and professional,and assisted me in planning my trip.

Jesse N.
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Check the incoming trailers for leftover locks. I had NO issues with the rental location. I had issues with U-Haul customer service. I had an appointment to have a hitch installed at 8:00am on 24 October 2020. I was informed by text that my installation was ready for 1:30pm on 24 October. When I contacted the U-Haul number provided in the text, the call rolled over to the customer service line. After several minutes of discussion, customer service informed me that the parts for the installation were backordered and it would be a week before they could install my hitch. This was intolerable since I had a trailer scheduled for pickup on Monday, 26 October. Finally, the customer service put me in contact with the service location and I was able to speak with the manager. Ms. Monic Patrick informed that all the parts for the hitch were in and that their technician could not start work that Saturday until 1:00pm. Ms. Patrick was very gracious through the entire rental process and was able to resolve any issues which arose. She is obviously a great asset to the U-Haul organization.

Christopher S.
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Customer did not leave a comment.

aleta E.
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This location first refused to take my cash even though I had the exact change and explained that cash is legal tender and they can not refuse it. After arguing with the gentleman for a few minutes he explained that the bank had a change shortage (which is a lie) they said their branch was closed and that it all boiled down to the fact business don't seem to want to take the time to go to the bank and are using covid as an excuse not to take cash anymore.

JOHNNY H.
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Customer did not leave a comment.

AVEE D.
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The guys that helped with check in and check out were friendly and cool to work with. Fast, efficient service overall.

Donna C.
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Everything went smoothly

Terri T.
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Customer did not leave a comment.

JORDAN H.
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Weak customer service. Was charged for more gas than I used. Attendant was too busy on phone to realize I had returned the vehicle. Will not be using this location again

JAN C.
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Customer did not leave a comment.

NOEL G.
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Excellent staff, friendly and polite.

Donald S.
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It's great to have them so close to the house. I use you guys all the time and have always had a great experience. Keep up the good work!

Brian D.
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Customer did not leave a comment.

YOLANDA W.
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Customer did not leave a comment.

Mary J.
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Phone contact needs to be improved. Not with this store but to get pick up set up.

MICHAEL LEROY V.
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Customer did not leave a comment.

starlet f. | Overall Experience |
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Customer did not leave a comment.

Nancy P.
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Reserved equipment and the computer system was down nationwide. Did not get equipment till hours later.

Douglas S.
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Customer did not leave a comment.

ROLAND S.
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When I arrived the representative informed me that the computer system was not working and he couldn't rent me a vehicle. I had to call Uhaul customer service hot line to get assistance. The final cost was higher than my online confirmation amounts and the overall experience was not good.

JEFFREY C.
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The individual who checked out the vehicle was courteous and professional!

Ronald R.
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Customer did not leave a comment.

DANIEL E.
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Customer did not leave a comment.

WILLIAM N.
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Customer did not leave a comment.

Alvin B.
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Let the vehicle inspection response stay up a little longer

Tyler M.
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Get new employees that actually want to work and be there- hire people who don't cuss (fuck you) at customers .

Loren R.
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Simply try to keep the staff that you have at this location. Everyone was very helpful and do to the GREAT service I received I will use U-Haul in the future for all my moving needs.

Robert T.
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Customer did not leave a comment.

Bonifacio R.
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Customer did not leave a comment.

Ryan R.
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I dont know the guys name who assisted me, it was the young black guy. Dude was extremely understanding and absolutely more than willing to work with, unlike that dude he worked with. My man accidently broke my trailer my 7 pin to 4 pin connector and replaced it for FREE!!! Will definitely come back and only deal with him! Please, U-hual, take care of that guy. He will be a beacon and people will only want to deal with him!!! Please!!!!

David S.
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Customer did not leave a comment.

gary E.
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Customer did not leave a comment.

SCOTT W.
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Customer did not leave a comment.

latasha h. | Overall Experience |
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This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

Tristen A. | Overall Experience |
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Customer did not leave a comment.

Desiree D. | Overall Experience |
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This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

Christine C. | Overall Experience |
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Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Michelle P. | Online Move In |
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Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

Charles D. | Overall Experience |
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Customer did not leave a comment.

Sonya B. | Overall Experience |
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I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

DANIEL S. | Overall Experience |
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The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

KIT W. | First Impressions |
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Very clean and affordable

Desiree D. | First Impressions |
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Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

Mary s. | Overall Experience |
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I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

Josiah P. | Overall Experience |
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Customer did not leave a comment.

Josiah P. | First Impressions |
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No comment.

reginald w. | Overall Experience |
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If needed again I will use this company

james J. | Overall Experience |
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Good stuff. Thank you.

Michelle B. | First Impressions |
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Need to work on there customer service matter. Smile more more friendlier.

shantoya l. | First Impressions |
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quick & fast good service

SHAWN D. | Overall Experience |
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Great Service

jerry p. | Overall Experience |
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Very nice place.

QUINN T. | First Impressions |
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Perfect !!!!

SHAWN D. | First Impressions |
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Great Customer Service Group

paul m. | Overall Experience |
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Great team good services

paul m. | First Impressions |
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Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

elizabeith l. | Overall Experience |
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My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

Melissa M. | First Impressions |
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It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

JEREMY W. | Overall Experience |
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Great customer service. Friendly staff. Helpful with all of my needs.

robbert t. | First Impressions |
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quick service, easy to access with sign in

JEREMY W. | First Impressions |
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Great service. Friendly staff. Helpful and understanding to my situation.

Gail H. | First Impressions |
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Professional, diligent and accommodating

bonita b. | Overall Experience |
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Great

Patricia S. | First Impressions |
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Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

Pamela O. | Overall Experience |
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No comments

Pamela O. | First Impressions |
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Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Zariayan y. | First Impressions |
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Everyone was very helpful and supportive.

michael d. | Overall Experience |
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very good

WILLIAM S. | Overall Experience |
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excellent service and availability

Roman M. | Overall Experience |
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Ruined all my stuff because of a water leak.

octan b. | First Impressions |
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very satisfy

gloria p. | Overall Experience |
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Outstanding facility!

heather p. | Overall Experience |
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My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

David S. | Overall Experience |
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Excellent service and staff was professionals

KEITH P. | Reservation |
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Good facility.

william m. | Overall Experience |
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The staff here was awesome, they really helped me out when I was in a tight spot.

aaron w. | Reservation |
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The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

kolayo n. | Reservation |
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Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Angelica D. | Overall Experience |
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Very secure. Had security cameras all around the building.

Sandra M. | Overall Experience |
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The owner was very sweet.

tyler s. | Overall Experience |
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Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

MATT E. | Overall Experience |
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We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours

deja p. | Overall Experience |
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Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Jacquelyn C. | Reservation |
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Did not use Uhaul storage facility.

lori k. | Overall Experience |
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Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience

erica r. | Overall Experience |
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The service was great, just didn’t like the long waiting time.

misha b. | Overall Experience |
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Unable to speak to staff when u have a issue, was not a good experience

Mary S. | Overall Experience |
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Very nice staff . Felt well taken care of .

Robin N. | Overall Experience |
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They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!

No reviews have been submitted for this location.

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