Customer Reviews for U-Haul Moving & Storage of Conroe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Conroe

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Steven S. on

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Always a great experience with this location from the service to the equipment. Thank y’all.

Kristina W. on

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Customer did not leave a comment.

Arthur W. on

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Everything went well . Very polite staff .

David L. on

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All good no issues, Pick up drop off seamless! Thank you

Todd M. on

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Patrick G. on

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Sent us to 2 different locations, still didnt have what we reserved.

Cathi B. on

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Arnoldo M. on

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Great staff and very attentive Only took minutes to return the vehicle and I was on my way. Will use again if needed

Pamela S. on

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Make sure that the blood from the dead body is all cleaned up before giving to the next customer

Rafael G. on

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equally excellent

Frank F. on

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Customer did not leave a comment.

Richard S. on

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Perfect customer service representatives,great experience.

Roger B. on

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reserved online in advance. placed my order for truck and dolly's. when I arrived they could not locate one of the dolly's that I needed. the woman behind the counter worked her magic and within just a few mins tracked one down. she was very helpful.

Nathan S. on

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If possible, have customer pick up from resident if in need of transportation.

Jeannie E. on

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Nothing! We have used this location 2 times & will use it again.

Shelly K. on

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Robert R. on

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Rob F. on

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Lisa the person in charge when I got there in the morning was more than helpful and totally looked to get me the best deal possible. I was floored as to how well she treated me. Shes a great asset to your operation and because of her, I will always tell anyone I know to go to this location if they ever need a truck!!

Hector T. on

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Stacy B. on

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Awesome experience from beginning to end, everyone there was nice and very helpful. The BEST customer service ever!!!!! I definitely recommend UHAUL and I will definitely use there service again.

James C. on

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Everything was very efficient and courteous. In and out without any problems.

Andrew V. on

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DENNIS DEAN M. on

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Went over and beyond expectations

Syeda A. on

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Coy D. on

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just keep giving great customer service!

Laura P. on

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Michael G. on

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Donald F. on

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We were given a trailer with 3 bald tires and we did not realize this until we brought the trailer back. This trailer was taken by our women's group and could have been harmed had something happened to one of the tires. We are very disappointed.

Jeannie E. on

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We had a great experience so they need to continue Doing a good job like they are now.

January M. on

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Customer service was above and beyond! The lady was more than helpful and very kind even gave my children a Uhaul truck piggy bank and gave them some change from her own pocket for them to put in them.

Bo A. on

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John H. on

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The trailer had a brake problem, causing it to buck back and forth on the hitch. This is the first time I have ever had a problem with a Uhaul item.

Babacar F. on

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Bryan K. on

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Blaine B. on

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Randall H. on

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Jennifer L. on

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Everyone was so friendly and that made the move in go so smoothly

Jose P. on

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The young lady that helped us when we got to Conroe was a bit rude. Snappy

Nichole M. on

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Great place every time I go.

John J. on

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Very clean, very efficient customer service and very friendly!

michael c. on

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The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

BRANDY H. on

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Great service and facility!

Jeff J. on

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Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 😊

Kirsten W. on

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All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

David R. on

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Jaci was extremely helpful.

Donnan F. on

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Excellent Staff.

jamee f. on

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Always a helpful team, stays busy but assertive.

REBECCA A. on

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Very helpful!

Cynthia C. on

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The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Constance M. on

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Staff was very helpful. Everyone encountered was friendly

chasten J. on

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They’re very understanding and generous!

Stephen M. on

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I got a 12x35 to put all my stuff and my boat for 10 cheaper

Anne A. on

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I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Angela M. on

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Every Uhaul servicing center should implement the customer service excellence in place st this center.

Paul K. on

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Of the better UHaul facilities I have worked with across the country.

mildred b. on

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They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

yakov b. on

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My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.

JOshua W. on

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BAD SERVICE

David M. on

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Very helpful and friendly staff 100% better than the one in New Oxford Pa.

James W. on

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Thank you!

Jeffrey S. on

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The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

william r. on

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Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

Mike M. on

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They were the best. So friendly and strive to make sure that you are taken care of and happy.

Aleta E. on

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I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Sonia C. on

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Excelente service

janice m. on

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I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

ROB M. on

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Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I’ve had at any U-Haul ever!

John N. on

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The staff was very accommodating, thank you

barbara l. on

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We

Kendell T. on

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I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Gladys B. on

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Excellent service!!

Tabitha S. on

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This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Julia C. on

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The only place to rent

GWENDALYN D. on

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Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

Pierre C. on

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David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Walter L. on

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Great service, Friendly, and Helpful

Rus B. on

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I appreciated all the help I received in storing my property on your lot and the convenience of the program

brandon w. on

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Nice clean storage and friendly/helpful staff

Pete C. on

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The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Kristina A. on

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Carrie was the best!!

Denise R. on

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Took great care of me

TAMMY B. on

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Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

Sam A. on

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Accommodating staff

steven d. on

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I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

STEVE M. on

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Staff was very helpful and friendly.

Patti A. on

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Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Judy H. on

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The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.

john r. on

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Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.