Customer Reviews for U-Haul Moving & Storage of Doral

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Doral

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Matthew S. on

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This location did not come close to what we normally expect from Uhaul. they dropped the ball in several areas. Without giving specific names several employees were disorganized for the most part and only offered help when I took out my phone and started to record my bad experience. I hooked up a 6x12 open in the cold and rain by myself. Only to be told that I was not to take that one and that the person in charge of helping me was on break and I should have waited. When returning to complete the transaction the girl who I first started with apparently left for the evening passing me to the next guy. Whom was very frustrated at the person who was supposed to load my trailer. There was an altercation and the guy told the salesman that he was on break etc. Another guy showed up to back up the guy who was on break. I asked that person to see the manager and was told there was no manager until tomorrow. I was instructed to return back out into the rain and park the trailer i had hooked up and the loader would come take it off and take me to the "camper" trailer. I did as I was directed and the loader pulled up next to me and did nothing this is when Ii took out my camera and began to record. I will submit a copy of the recording over to the general manager for review. It was a very bad look for Uhaul. I suggested use of that trailer to Club Royal Motos for their annual bike ride and was very disappointed.

Roy D. on

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keep everything going the same way. One small detail : Would you please supply with a lokker on all your 10 foot trucks, like you provide them to all larger trucks? I had to purchase one this last time. Thanks Roy Datz roydatz@yahoo.com (305)305-0221

Walter R. on

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Very good!!!!! Thank you ????

fernando Z. on

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excellent

Fernando C. on

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Customer did not leave a comment.

Ricardo R. on

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Miguel M. on

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Tried to charge for not enough gas when the meter showed clearly above the amount of gas when taken, followed by providing a unit with a beam going down the middle of It so limiting the actual space

Alejandro U. on

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The staff dont know how to treat a custumer!! They put whoever how forklift operator and that is dangerous, a young man yesterday had broken a press brake that I had stroraged for 6months over there

Miguel M. on

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The service at this location was horrible. The clerks receiving the truck tried to charge me for gas when I had filled then tank above the required level. The gas level was clearly higher than the required. I told the receiver clerk and made him look. I thought he wasn't going to charge, but at checkout to finalize the drop-off, the charge was there. I complained and the charge was taken off. After getting my storage unit, the clerk didn't bother showing us where it was located given that it's a really big U-Haul store. I just got a map and was told where it was on the map. The unit has a beam run through it too, so I'm not able to take advantage of all the available space. To top it off, we were not told the loading bays closed at 7:00 PM and it was almost 6:15 PM when we started the move to the storage unit. We found out by another customer dropping off items to their unit. A little more empathy and friendliness goes a long way when a customer has been running around through no fault of his own trying to complete their move.

antonio C. on

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Customer did not leave a comment.

Jorge P. on

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loris N. on

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No comment They did a very good job The GM was super helpful

MP Service Group F. on

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Mercedes R. on

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Robert W. on

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Dealing with the staff was a little difficult, but once the managers and assistant managers were involved everything went great

Juan M. on

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Customer did not leave a comment.

Fernando C. on

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Ct

maria L. on

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Ninguna queja servicio exelente mil gracias

leoncio V. on

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Customer did not leave a comment.

Blas G. on

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The young lady who processed the rental was very nice and helpful, however, upon returning the vehicle a few hours later the gentleman that checked in the vehicle figured I had traveled 13,000 miles. The girl who who I was told to see to straighten out the error in mileage had just finished raising her voice at the customer who was in front of me so I figured the best thing was not to escalate the situation and hope for the best. She didn’t have an idea what could have happened but my contract said the vehicle had 1,529 miles and now the vehicle they said had about 15,060 miles. She came up with the calculation that I had traveled 29 miles. This is so confusing!! I just left because I was not going to go through more frustration but I rented a similar van at another U-Haul in Hialeah the week before traveled less and paid for 15 miles. This location needs someone to straighten out the kinks.

Stacey P. on

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This was a great service and will recommend it to friends and family in the future.

juan S. on

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Customer did not leave a comment.

Raymond C. on

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The mechanical install was done well. However, the installation of the wiring harness was quite poor. Rather than install the wiring harness to have the plug for the trailer near the hitch OUTSIDE the vehicle, the harness end was left in a loop INSIDE the trunk! When I addressed this matter with the mechanic who performed the installation, he stated that I needed to sign a waiver. Of course, I asked, "why did you not ask me this BEFORE delivering a "completed" job?" I had the same shop perform this install on my previous car a few years ago, and they did a fine job. However, this experience shall cause me to never have this shop touch one of my vehicles again. I will be correcting the wiring myself.

Robert W. on

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Today went great ubox was ready for pickup on time I unloaded it and returned this morning everyone was on top of there game today. Made it easier in and out

Fernando C. on

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Customer did not leave a comment.

Henry L. on

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I always get a good service from the people who serve me, both the person of the counter and the young man who received the truck. THANK YOU. HENRY.

Israel G. on

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Customer did not leave a comment.

Johann B. on

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Anahit K. on

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I’m very grateful to all the ladies who assisted in my move. The service was very accommodating. Thank you all!

Israel R. on

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Robert W. on

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The ubox was staged for pick up when I arrived but NOBODY knew where it was. I found it stage in the parking lot and then it only took minutes to get hooked up

Mircea P. on

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Customer did not leave a comment.

Robert W. on

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Checking on the statis and trying to change dates was very difficult. Ordered 5 uboxes on the original reference number and one was placed on a separate number. So when I called they just talked about one ubox and not all five.

Gabriella B. on

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Excelente todo, el personal muy atento muy agradecida

Carolina R. on

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Great service, but expensive

Viviana M. on

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Great experience. The only bad thing is that you can’t use the hanger doors after hours

Miguel E. on

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great customer experience

Mariano S. on

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Good service

omar i. on

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Muy bueno instalación y máxima seguridad

Enrique R. on

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The schedule hours on sundays is until 5 , they close before I spoke with melissa and she told me they may to close the doors to load before the schedule , I paid complete my monthly rent

Dayani L. on

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Not comment

jennifer k. on

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The customer service was extremely poor and slow. We called in advance to have our pod ready, and again the day of, to ensure it would be ready when we got there and it was not. We waited 1 hour!

Hector B. on

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The flooded entrance when it rain was a big problem for me, the continuous broken access system, made me feel unsecured and the lighting going off every two minutes was VERY ANNOYING thanks

EMIL L. on

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Nice clean facility with friendly knowledgeable staff.

SUPER AC S. on

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The manager personally helped me he was very helpful and understanding thank you.

Jose C. on

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U-HAUL PRESTA A MI ENTENDER. CALIDAD, SERIEDAD, HONESTIDAD, SIEMPRE TIENE UNA FORMA PARA SATISFACER AL CLIENTE, SUS VEHICULOS SON DE EXELENTE CALIDAD Y TODOS SUS EMPLEADOS, SON MUY PROFECIONALES Y EN

Joe P. on

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Facility itself is very nice, but its very hard to find a cart when it's busy. Go on Sunday morning to avoid the crowds.

Yandel P. on

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Great

Jose C. on

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LOS SERVICIOS QUE BRINDA U-HAUL,SON EXELENTES Y DE OPTIMA CALIDAD,ESFISIENCIA,EXELENTE TRATO AL CLIENTETODOS SUS TRABAJADORES,SON ELEVADAMENTE PROFECIONALES,DESDE EL GERENTE. HASTA EL MAS SIMPLE TR

Hector B. on

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Very good service....Thanks

WILLIAM/Barbara S. on

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Thank you Bismarck & all at UHAUL DORAL You have been terrific in handling all my issues with my brothers storage issues since his passing! I’m so grateful

LAWRENCE R. on

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Thank you for an amazing 3 1/2 years

ABM BUILDING V. on

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great service

Manuel C. on

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Everyone was nice I had no problem

ELIZABETH H. on

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Im vwry pleased with this. Place

eliyohu s. on

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the Above answers do not reflect my experience as I never entered the facility nor was there any need.

LEONER V. on

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Storage is well worth it.

Jason R. on

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Very easy to work with

DALIA S. on

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My experience was overall good, except i lost my keys and I had to pay $25 to have someone cut my lock in order to move out.

MARIA M. on

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I am very happy with the service, the only thing I do not like is that I did not have access to keep all my movements since they closed at 7:00 p.m. And I could not enter more to finish downloading my

CURTIS E. on

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Always Profo

Veronica N. on

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I rented the box online I never came into the facility. You need to modify this survey to accomodate online customers.

orlando j. on

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Maybe leave the storage part open 24 hours so that people can access their things when they need to. Some people work late and weekend. Can always come during their hours of operation.

SONJA F. on

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Na

Jithendra K. on

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Its really good service and friendly people..

CHAMARA P. on

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I loved the whole U-Box experience. Professional, friendly, and well-organized. I am constantly recommending the service.

FRANCISCO C. on

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Very hard working folks. I commend them.

AMANDA Y. on

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I have been with u-Haul for about 4 yrs.in Miami FL after moving from Houston,Texas.I have had a wonderful experience over the years.with them Very clean and polite .Thank You Amanda Yates

william c. on

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The staff was professional, friendly and very helpful. The staff is the most important reason I will return to the location for service.

Lindsey C. on

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The hours should be 24 hours.

william c. on

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The staff is excellent

LAZARO L. on

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Exelent

noelle j. on

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Good price.

TOM E. on

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Love it.

CHRIS A. on

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The staff at this location is the worst staff I've ever dealt with at any Uhaul facility. Continuous problem after problem, lack of communication, non-caring attitude. All the review sites are correct

Gerardo P. on

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I am sattisfice with service

Alexandra L. on

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great and efficient. would use again!

JUAN R F. on

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Muy bueno y mucha seguridad se lo recomiendo a todas las persona

Israel L. on

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Personnel were great

Ashraf S. on

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I had to move out on the 7th off the month which made me pay the rent for a whole month

Robert M. on

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Good Service

Adam C. on

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Simply Amazing!!! look no further... These guys are true Professionals, Awesome, friendly and extremely efficient. Thank you so Much!!!

MARIA D. on

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Everething is good The only problem is when raining the road to much water in the entrance Thanks

Jhoan D. on

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They put the alarm in people's ears i dont know if to tell to move the cart on the halls or something but it is very unconfortable, the access to the uhaul is very dificult the okechobee is always tra

joanna w. on

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The woman who delivered the box was incredible. So friendly and willing to assist. Made everything easy.

UMESH D. on

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good

Armando G. on

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Great experience

Zhaoyang Y. on

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Good and friendly service!

Tyler B. on

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The staff were great - very friendly and accommodating. However, wait times to speak with an associate were ALWAYS very long on our multiple visits and phone calls because of understaffing.

alaska a. on

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I will come back soon for another storage

CARLA L. on

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Fase and friendly

Ana F. on

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todo muy excellent

HORACIO A. on

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Great location, always clean, easy to access

Martha M. on

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One of the customer service in the office was very rude with me and others. When I was going to return the storage she didn’t even let me talk .I was not able to get her name she has long black hair.

EVELINA D. on

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It was a good experience

Loise H. on

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The unit was fairly priced compared to others

Rigoberto L. on

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Excellent service

Jenessia E. on

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Customer service was HORRIBLE. Management and team evaluation should be conducted.

Rafael V. on

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Cindy was very friendly

CLAUDIA O. on

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Very happy with the service provided.

Ulrika A. on

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Constantly changing times on me. The drop off of my container was awful, they showed up and said I have 30 min to put all my stuff on the side walk because they wanted to take my container with them.

GEORGE R. on

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thank you

JUAN U. on

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No comments

PETER J. on

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While the staff delivering/picking up my uboxes were friendly and responsive, their truck broke down and the boxes were left on location for an additional two days. My bldg was not pleased. Not good.

Genesis M. on

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Thank You. I got my things safe all the time they were there. I didn’t have to worry because I knew that was a safe place. The manager is a really nice and helpful person. The guys also, they help.

Josefina G. on

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Cynthia was very helpful.

ROGER G. on

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Excellent

BARBARA I. on

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All in all a great experience

juan p. on

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Alvin was extremely helpful Give him my best wishes for a job well done

FRANCISCO V. on

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Exelente

Eusebio A. on

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Good service

Gladys C. on

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Cinthia was always very responsive to any questions or issues.

Jackie G. on

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Great General Manager ! Always provides the best service and is willing to go the extra Mile to help out no matter the situation .

Michael B. on

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Staff was not eager to help and could not have moved slower! Return person seemed as if he was put out by request to disconnect car trailer so that I could move truck to loading dock to unload.

RICHARD H. on

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A warning before a late charge by text to phone would be good. An email is often missed.

LUIS C B. on

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The U-Haul facility at Medley is great. It's very convenience and well located. The area is secure and the customer service is great. I would recommend U-Haul at Medley.