Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

2,455 reviews

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604
(W Of Broad St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

suzanne b.  |  Overall Experience 
Rating:
5.0

Great customer service

Cabretta H. 
Rating:
5.0

I was already frustrated because I uhaul changed my reservation several times and then removed my request for a dolly. Came to this location to just pick up a dolly that was left off 1st reservation. Staff was very patient and understanding. Tried to help accommodate how they could.

VALISSA F. 
Rating:
4.0

Customer did not leave a comment.

Brooke J. 
Rating:
5.0

Customer did not leave a comment.

SHERYMICA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Benita A. 
Rating:
5.0

They were very nice people 👍

ANGELO J. 
Rating:
5.0

friendly, efficient

marc G. 
Rating:
5.0

I am not sure if policy has changed but this time I had to go get my own rental. THey told me where it was located. In the past they sent a worker to the yard or parking area brought it up front to me.

Gregory M. 
Rating:
4.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

The only problem I have is that they really be trying to get you don’t pay attention

Roneika S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

The service was excellent. Everything went according to what the attendant explained. This made the process very easy. Best experience ever.

BARBARA A. 
Rating:
1.0

This has been the single worst experience of my life dealing with this company . I will never recommend this company to anyone ever. As amatter of face I will warn them never to use this company for anything. Me and my family almost died using your poor equipment and and I was lie to and charged to extend my rental after being told that there would be no additional charge... Not to mention I had wait for hours for a repair and I had two tires blow up on me. Making me late for my appointments and putting me out over $ 1500 in hotel fee.... NEVER AGAIN!!!!

Shakena G. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .

Amanda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANYNICHOLE F. 
Rating:
1.0

My reservation was wrong. When I returned the truck a day early I was charged extra. I was told by several people that they could not find any record of my truck. Yet they are still being charged for it. I will never use you all again and I will let everyone that I know that this service is unacceptable there is no compassion and lack of understanding for your own systems, that fall back onto the customer.

BIONCIA Q. 
Rating:
5.0

The young lady was pleasant great customer service

Talisha W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
3.0

na

Brad Y. 
Rating:
4.0

Customer did not leave a comment.

Martha R. 
Rating:
5.0

I love it

Erica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE M.  |  Overall Experience 
Rating:
5.0

Unbelievable customer service!! I had dented the truck and couldn't have been treated more comfortable.. ordered them pizza for all their help…!!!!

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

gregory w.  |  Overall Experience 
Rating:
2.0

employee was confused and did not have the truck that was ordered. Told me that I would get an email for me to choose a drop off location. The email had a drop off location that was out of my way. When I wanted to change it they said that it would be $20 charge.

Patrick D. 
Rating:
1.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Latosha W. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

I told them about what happened at pickup. They said they would report it too.

David H. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
1.0

First my husband Darren Owens made reservations 2.5 weeks prior to rental for 9/19/21. He received an email on 9/17/21 that the location of truck pickup had been changed. Which this location was additional 30 miles out of the way but ok. We arrived Sunday morning 9/19/21 at 6:15 am Springhill Ave Mobile, AL to pick up truck. After several attempts to log in and do on line pick up we kept receiving no reservations for our number. Darren then called customer service support and waited on hold for 41 minutes. After getting rep we were on phone for 1hr and 17 minutes trying several different attempts of verification codes to signing out of account etc... Representative finally got help to cancel reservation and we had to set up rental account in my name. This is beyond ridiculous and between costing us alot more money and time !!! Very poor and uhaul had no problems taking our money!!!

Shelbie M. 
Rating:
5.0

Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!

Donnie J.  |  First Impressions 
Rating:
5.0

Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!

Stephanie A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

WALKER P. 
Rating:
5.0

Tisha is running a tight ship at this location. She is truly an asset for this location.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

JEROEN H. 
Rating:
5.0

Customer did not leave a comment.

Theo F. 
Rating:
1.0

Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.

MACKENZIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  First Impressions 
Rating:
2.0

I had to find someone to help me in the office, the front tire was going low, I had to take the sign out of the window

Deanna M. 
Rating:
2.0

The staff was super friendly and helpful when you could find them. The truck had a leak from what I'm assuming could only be rain. I had the AC blowing and it never leaked then. I had standing water on the center console and in the passenger floor board. The back was dirty and not swept. Also for some reason the "Tow" button would engage everytime you turned the engine on. Again the truck was my only issue. The staff was good.

TYLER P. 
Rating:
5.0

Love this location and the trucks are always so clean! Thanks again

Ladd M. 
Rating:
1.0

Customer service was rude, short & had a bad attitude, injad the impression the person didn't want to be @ work or was their last day on the job & couldn't wait to quit!

TIMOTHY W. 
Rating:
2.0

The U-Haul truck I picked up was filthy. Cigarette butts in the ash tray, a used cup, and food trash were inside the truck.

Rachel R. 
Rating:
2.0

This location needs to be more professional with there Coustomer. Poor service

AMANDA W. 
Rating:
1.0

Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!

herbert w.  |  Overall Experience 
Rating:
5.0

Nothing 👍

VERDELL W. 
Rating:
3.0

They didn't have any Dollys available and that's pretty important to moving, we are using them again tomorrow for out big move into the new house so fingers crossed they have dolly's because they will lose our busy if they don't a second time .

NATALEE L. 
Rating:
5.0

The workers that waited on us were excellent,I have gotten a uhaul from this location each time I moved and they were great, pleasant and the manager on duty seem to know her job very well.

LESLIE T. 
Rating:
5.0

Everything was very good.

DERRIEL W.  |  First Impressions 
Rating:
5.0

Nothing this location is professional, very helpful and accommendating.! The Manager Tisha is dedicated to making everyones move a success, I was already stressed to death and she took over rented me everything I needed and got me on my way!! Go see The Sprnghell Ave., loctin its the best in town.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
1.0

The workers didn't know anything the keys on the key ring didn't fit the lock a truck inspection wasn't did when I first got the truck the truck wasn't pulled out

Miranda M. 
Rating:
1.0

Customer did not leave a comment.

GARY C.  |  First Impressions 
Rating:
2.0

Was not greeted upon walking in. Was initially told that the rental would not be checked in because the worker was not going outside in the light rain. I advised that I would check in the rental myself using the uhaul.com portal, at which time another worker assisted in checking in the truck. Thank you to the worker that assisted, but not what I expected from the worker that wouldn't help considering I paid close to a $1,000 for a rental.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

necola r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Chris, who works normally at the airport location, was very cordial and helped me very professionally. I was happy to have him as a customer service representative.

RONALD L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Guys were super helpful and very nice!!

KYLIE K. 
Rating:
5.0

Customer did not leave a comment.

Stefanie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER C.  |  Overall Experience 
Rating:
3.0

Spend more time training the new staff on how to do their job before leaving them on their own.

RAJ B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
3.0

I already pd 230$ for the truck rental for the weekend and brought it back 15 miles over my aloted minutes.. they charged me 190$ dollars more for the truck.. so total price for 2 & 1/2 days was 420$? I've never felt more robbed in my life.. and I didn't order any extras …. 😡😡😡😡

Vanessa H. 
Rating:
3.0

I was told I had truck till 3 pm next day and uhaul called me am at 9 am to bring truck and was charge extra , so I'm confused and highly upset

CHRYSANTHEMUM M. 
Rating:
5.0

The unit could have been swept out a little bit more but, overall, it was in excellent usable condition and we were able to accomplish what we needed to do with it. Also, thank you for the great customer service! This location was very professional and hospitable.

David F. 
Rating:
5.0

the staff could not have been more helpful and friendly.

Henry B. 
Rating:
5.0

Great manager with superior customer service

ETHEL M.  |  Overall Experience 
Rating:
3.0

Set out tp rent a 20' van at Gov. St UHaul. Ended up with a 26' van downtown which added about 25 miles ($24.75) to my rental plus the additional cost of gas for the larger truck. People were nice but the website is terrible; based on rentals "in my area" and assuming that I am happy to have whatever UHaul provides. Confusing messages were sent to me about the equipment and the need to confirm what had already been confirmed as well as an online check-in that proved pointless as I had to stand in line anyway. Poor customer service in reservation. People at the store, equipment and rate were ok but reserving the truck tried my patience with delays and changes to both equipment and location.

David W. 
Rating:
5.0

Can never contact uhaul stores directly, always computer, app too never works, I have success going inside store

MICHAEL M. 
Rating:
5.0

N/a

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE K. 
Rating:
5.0

Wonderful and pleasant experience even though they were very busy.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

E'Joven R. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
3.0

Customer did not leave a comment.

Nikkoria H. 
Rating:
2.0

Customer did not leave a comment.

JAN S. 
Rating:
5.0

Customer did not leave a comment.

Candace L. 
Rating:
1.0

Utter bullshit!!!!

Christopher S. 
Rating:
4.0

The only negative was trying to get through to the Mobile AL office by phone. It took a very long time, with the phone rolling over to different locations throughout the South. But making up for that were these excellent employees: T-Sha in the Mobile office, Savanah the driver & especially Davis Brasher a terrific U-Haul customer service rep.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET J. 
Rating:
2.0

Made a reservation 4 days in advance and equipment was not there when I arrived. Reservation was worthless.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

CLEVELAND S. 
Rating:
5.0

Customer did not leave a comment.

Taminica L. 
Rating:
5.0

This location is great when the Manager "TISHA" is on duty pass that its a waste of time. The employees doesnt know, nor will they find out what can be done to better the situation. TISHA cant be in alll the places all the time but, when she is the job gets done! She understands lifes changes and how important it is to get the job done! Ask, for her when you rent your next whatever from this location.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

TREMAINE B. 
Rating:
3.0

I was moved to this location due to vehicle issues at original site. It was a quick pick up and drop off. Vehicle was clean enough and the air conditioning worked great.

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

Briana J. 
Rating:
3.0

Customer services was too strong! It need be more a friendly atmosphere

Alisa C. 
Rating:
2.0

We paid for furniture covers and we didn't get them.

Anna W. 
Rating:
5.0

Tisha Couch is a excellent Store Manager; whereas, she took care of my needs with a friendly smile and courtesy.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

JaMarcus W. 
Rating:
3.0

I originally made my reservation for Friday, July 30th. On the 29th I received the message that my truck and trailer would be ready at a location in Fairhope. I went there the next morning and they didn't have it. They told me it was back at the originally requested pick-up location. I went there. Nope. Nothing available within 50 miles. I was then told by a regional manager that the Springhill location in Mobile would have it available Sunday morning. They did, but gave me a much larger truck meaning a lot of extra gas. Overall, not the best experience. It was reminiscent of the rental car episode of Seinfeld. (If you don't know it, look it up on YouTube).

Timothy G. 
Rating:
3.0

Better customer service… it wasn't bad by any means…. Just now super friendly is all.

NICOLE M. 
Rating:
5.0

Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staff

shirley m.  |  Overall Experience 
Rating:
5.0

The check engine light came on almost immediately after pick-up. I called the 800 number, but never got through to anyone. I used the website to chat with a representative, which was only minimally helpful. She said if the truck is running well, just ignore the light. I have to travel over 700 miles staring at a check engine light, stressing and wondering when it was going to blow up and I've have to pull over, get a new truck, transfer all my items, etc. This stress was unnecessary and obviously detrimental to my moving experience.

Rob E. 
Rating:
5.0

Everyone was very friendly and helpful.

lisa U. 
Rating:
3.0

Customer did not leave a comment.

Jimmy G. 
Rating:
1.0

This was the worst experience with a company I've ever had.

Christopher G. 
Rating:
5.0

The whole staff provided exceptional customer service!

Paris I. 
Rating:
3.0

Lack of interest by counter people, racist choices of black over white customers quite evident. Lack of management on duty, counter people had no interest in customers that were white and chose to help black right in the middle of transaction for white customer. There needs to be some changes made at this place…..

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

VERDELL W. 
Rating:
3.0

The truck had not been swept out before me. It wasn't bad though. I did not get the furniture pads I paid for. Ap did not work right. Couldn't not use it.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

brandi H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

The attendants were very knowledgeable and very courteous

MOSES U. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

A great place to storage

Wanda J.  |  Overall Experience 
Rating:
3.0

Don’t like how they are built

SHERYMICA G.  |  Overall Experience 
Rating:
5.0

The staff & management are awesome

Patricia B.  |  First Impressions 
Rating:
5.0

Thank u for your service

RAYMOND A.  |  First Impressions 
Rating:
5.0

Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.

Wacinia S.  |  First Impressions 
Rating:
5.0

I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.

Jo N.  |  Overall Experience 
Rating:
5.0

Great customer service

flora s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renata Y.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Virginia T.  |  First Impressions 
Rating:
5.0

The staff was always friendly .especially the manager

lottie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarsha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyra H.  |  First Impressions 
Rating:
1.0

You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again

Alethia S.  |  Overall Experience 
Rating:
5.0

Had no light in storage and some of my stuff got wet

YKELILA J.  |  Overall Experience 
Rating:
4.0

Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose

Andrew T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keiyuna l.  |  Online Move In 
Rating:
5.0

I have always had a good experience at this location. They have always been very helpful even when under staffed.

Renee L.  |  First Impressions 
Rating:
5.0

Very friendly employees

Eldon B.  |  First Impressions 
Rating:
1.0

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

JAMES P.  |  First Impressions 
Rating:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha y.  |  First Impressions 
Rating:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea l.  |  First Impressions 
Rating:
4.0

great customer service!

Travarvis E.  |  First Impressions 
Rating:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.

Doris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darshell M.  |  First Impressions 
No reviews have been submitted for this location.

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