Customer Reviews for U-Haul Moving & Storage of El Cajon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of El Cajon

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sameer S.
Rating:

Customer did not leave a comment.

Asia S.
Rating:

Everyone was very polite and helpful, I didn't know there was a storage at this location. Wish I knew that before I went out and purchased one but we will be back in a few weeks. Only thing that was creepy was the worker who kept walking in front of my vehicle trying to taunt me or whatever he was doing. But clearly angry for some reason but he didn't scare me but it's very understandable if some people would be scared of him or pushed away from the facility just by that. Thank you for everything

MARGARET S.
Rating:

trouble with your computer systems was a bummer in checking out- otherwise good service.

Samuel Y.
Rating:

Customer did not leave a comment.

Douglas J.
Rating:

Customer did not leave a comment.

Donald B.
Rating:

Customer did not leave a comment.

Huda P. | First Impressions |
Rating:

The lady working there she is so nice in she help

Bryan M.
Rating:

Customer did not leave a comment.

Huda P.
Rating:

I like it because Ferry fast

Shelley F.
Rating:

Customer did not leave a comment.

Timothy L.
Rating:

need more people behind the counter when you open and close

Gregory S.
Rating:

Great service. Employees are very efficient and friendly & go out of their way to take care of you.

Joe E.
Rating:

Hire more personnel to expedite the process

Constance S.
Rating:

Customer did not leave a comment.

Mike F.
Rating:

Had great service and help

Sheila H.
Rating:

Everyone was so helpful from pickup to drop off. I was so pleased. Thank you

Eric V.
Rating:

Customer did not leave a comment.

WILLIAM F.
Rating:

Customer did not leave a comment.

Garry D.
Rating:

I was assisted both for pickup and drop off By Scott. He was cordial, informative, and helpful. I have managed many people throughout my Career and I always like seeing people that Take their jobs seriously. Scott stands out as one of those type of Employees.

Mike K.
Rating:

I thought that every aspect of the service was excellent as is.

Nicholas L.
Rating:

Customer did not leave a comment.

Orlando C.
Rating:

Customer did not leave a comment.

Aaron S.
Rating:

Customer did not leave a comment.

Cynthia R.
Rating:

Customer did not leave a comment.

Nicole M.
Rating:

Quick ... easy ... friendly ... great place!

dwight V.
Rating:

Staff was friendly and helpful.

Philip W.
Rating:

Great and quick service

Dian T.
Rating:

Customer did not leave a comment.

Dave M.
Rating:

Excellent. Quick and easy

John P.
Rating:

Customer did not leave a comment.

Gerardo R.
Rating:

Customer did not leave a comment.

anitra h. | First Impressions |
Rating:

I needed to change storage size and they where very helpful with that

Richard B.
Rating:

Customer did not leave a comment.

james h. | Overall Experience |
Rating:

Thank you

Joann R.
Rating:

Customer did not leave a comment.

Beverly K.
Rating:

Make sure equipment is clean and truck has a full tank of gas

Deborah H.
Rating:

Everything was smooth from reservation to pick up to drop off. The vehicle was well maintained and easy to drive. Thank you.

Dan J.
Rating:

Customer did not leave a comment.

paul J.
Rating:

Had all services I would need if moving

Dania M.
Rating:

The trucks are clean and everything but they have attitudes but they get the jobs done on working with u

Cynthia S.
Rating:

The guy that did my paper work did not pay attention to me when answering the questions he asked. Asking me the same question again and again. His hands and fingernails were filthy dirty. He was a real jerk when I dropped the truck off.

Rocio F.
Rating:

They gave us the truck with very low gas, the check out was not accurate and they overcharged

Eddie M.
Rating:

You Suck. The truck only had three wheels and there was a midget in the back smoking weed. It had a bowl carrots in the glove box and a live rabbit trying to get in. The spare tire had 18 holes in it. It was infested with fleas and couldn't get the dog to leave. I want my money back.

Craig S.
Rating:

Customer did not leave a comment.

Jose V.
Rating:

Customer did not leave a comment.

John J.
Rating:

Customer did not leave a comment.

Josef S.
Rating:

Customer did not leave a comment.

Chuck R.
Rating:

Customer did not leave a comment.

Benjamin W.
Rating:

Customer did not leave a comment.

Miriam R.
Rating:

Customer did not leave a comment.

Nicole H.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Mobil transport trailer jack was broken and we had to be creative to get jack to go up causing a delay. Should have been fixed before I got there because problem would have been evident from last person who rented it.

Mark M.
Rating:

All the Employee's were helpful in taking care of my needs. I felt well taken care of and would recommend this U-Haul location. The equipment wasGreat and did the Job.

Robert M.
Rating:

Everything went very smoothly

Robert C.
Rating:

Customer did not leave a comment.

Stephen S.
Rating:

Customer did not leave a comment.

Kenneth T.
Rating:

Customer did not leave a comment.

Farid A.
Rating:

Customer did not leave a comment.

Cherrie B.
Rating:

Great customer service.

Adam B.
Rating:

The wait time was long before I got served, but overall was ok

David H.
Rating:

Location was good, but experience from the start of my trip cause a no recommending to friends.

Andrew L.
Rating:

Customer did not leave a comment.

Rachel W.
Rating:

Customer did not leave a comment.

Leslie S.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Customer did not leave a comment.

Jeffrey S.
Rating:

Customer did not leave a comment.

denise S.
Rating:

Customer did not leave a comment.

James M.
Rating:

Customer did not leave a comment.

Madelyn L.
Rating:

Nice staff.

Caroline E.
Rating:

Customer service was excellent and the guy at the counter was very accommodating when we realized we needed a bigger truck with a ramp. Very nice guys. Made returning truck easy as well. Thank you

Michael G.
Rating:

Customer did not leave a comment.

Jerry C.
Rating:

Friendly staff, clean truck, quick check out and return.

Rochelle D.
Rating:

Great team and service!

Bruce M.
Rating:

The whole experience was great from the knowledgeable and friendly staff the great vehicle. I'm preparing to move in 2 years. I'm doing it in yearly trips, I'm getting some of my stuff over there and I will always use the same facility

Alma D.
Rating:

Maybe disinfect the vehicle of the lingering stench of pot, my kids didn’t need to inhale that. I understand it’s legal here but seriously.

Rani A.
Rating:

Customer did not leave a comment.

Henry B.
Rating:

Na

Allen M.
Rating:

Customer did not leave a comment.

Jessica B.
Rating:

Customer did not leave a comment.

sebastian G.
Rating:

They were very nice and were ready for me. When I got there right at 8:00.

Dana F.
Rating:

Customer did not leave a comment.

Christina J.
Rating:

Customer did not leave a comment.

Blaine F.
Rating:

Customer did not leave a comment.

William L.
Rating:

Customer did not leave a comment.

Nawar S.
Rating:

I used a mobile check in, the truck wasn’t safe to use. Brakes are not working properly. Engine vibrates in many occasions. Steering wheel vibrates as well. The ac wasn’t working. Terrible experience. THIS TRUCK IS NOT SAFE TO USE.

Frankie S.
Rating:

Nothing bad to say, very friendly,very knowledgeable,very easy in and out, would definitely come back to this location.

Kelly S.
Rating:

Smooth and easy check in/out. Unfortunately I’ve had to use trailers quite a few times recently but overall good experiences

Jesus V.
Rating:

Customer did not leave a comment.

Stanley M.
Rating:

Customer did not leave a comment.

Josh F.
Rating:

Night drop off

Gene R B.
Rating:

We were told we had to sweep out the truck or get a $25 fee it was in better shape then how we received it

Gene P.
Rating:

It was good.

raed M.
Rating:

Thank you uhaul for help me moving to my new home , very professional team thank you again with 5 stars

Richard F.
Rating:

Customer did not leave a comment.

Maria S.
Rating:

Customer did not leave a comment.

Bonnie P.
Rating:

Customer did not leave a comment.

Eric P.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

I would have liked someone to help adjust the mirrors. It took me a dozen trips from behind the wheel to the passenger mirror and back to get it just right. It would have really helped to have them help.

Alice B.
Rating:

Customer service folks was great had no problems thank you

MARIA S.
Rating:

It was a very easy place to get what I needed and the employees were outstanding!!!

Michael G.
Rating:

Customer did not leave a comment.

Raul B.
Rating:

excellent customer service by Priscilla.

Larry R.
Rating:

Customer did not leave a comment.

Sandra P. | Overall Experience |
Rating:

Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.

JULIET G. | Overall Experience |
Rating:

It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.

Antionette L. | First Impressions |
Rating:

The staff was all very friendly and helpful.

Terri A. | First Impressions |
Rating:

The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.

Michael M. | Overall Experience |
Rating:

Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.

Senaida W. | Overall Experience |
Rating:

U do need air conditioning . It's hot in there.

CLAYTON S. | Overall Experience |
Rating:

Waiting promised shipment of Sword.

deborah p. | Overall Experience |
Rating:

So polite, helpful, and they know their business. Excellent.

ELLEN p. | First Impressions |
Rating:

I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.

April S. | First Impressions |
Rating:

Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..

lisa c. | Overall Experience |
Rating:

Everyone is so nice and friendly

Faaalo L. | First Impressions |
Rating:

None

MARIANNE B. | Overall Experience |
Rating:

There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no att

Caylee B. | First Impressions |
Rating:

Thank you

Leslie D. | First Impressions |
Rating:

The employees here have always been knowledgeable and nice even though it always seems to be quite busy.

Robert B. | First Impressions |
Rating:

Charged my debit card twice.

George F. | Overall Experience |
Rating:

I done biz at this location for years

Michelle H. | Overall Experience |
Rating:

It was super easy to access our pods. The only reason for the average rating is because one of the pods’ lock broke and it was obvious that it opened up and stuff had to be put back inside.

patrick e. | Overall Experience |
Rating:

I received very good service and appreciate the use of the room and will definitely use them in the future if needed

Tasha K. | Reservation |
Rating:

Best security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Highly recommend!

ROBIN L. S. | Overall Experience |
Rating:

The public restroom was often out of service. When it was available for use it was rarely ever clean. Otherwise, everything else about my experience with U-Haul was exceptional.

NORMAN P. | Overall Experience |
Rating:

thanks

john g. | Overall Experience |
Rating:

First class facility and service! Flexible policies. Well done, UHaul!

JOSEPH W. | Overall Experience |
Rating:

When I removed the contents, it was clear that two items "disappeared" at some point in time.

Pricilla J. | Overall Experience |
Rating:

Houston at the main street off in El Cajon was wonderful

Fabiola B. | Reservation |
Rating:

The most terrible experience.

TIM M. | Overall Experience |
Rating:

The young lady who cleans the building was so nice. She even rushed up and helped me lift a heavy container into my truck. I'm not young and that was appreciated.

dean s. | Overall Experience |
Rating:

It was a good experence

PAM M. | Overall Experience |
Rating:

Thank you You all were very friendly, professional and helpful

MICHELE S. | Overall Experience |
Rating:

Staff was helpful, system worked well.

Jon H. | Overall Experience |
Rating:

The door was open to walk in almost every time I went to my unit. The equipment I had to use to access my unit was in poor condition, stairs would barely lock down. Rats & bugs. I DIDN’T FEEL SAFE.

theresa q. | Overall Experience |
Rating:

We has a great experience.

No reviews have been submitted for this location.

Back
To Top