Customer did not leave a comment.EVELYN Z. | First Impressions
Customer Reviews for U-Haul Moving & Storage of El Cajon
El Cajon, CA 92021
(W Of 2nd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Suzanne E. | First Impressions
Customer did not leave a comment.THOMAS Y.
Great serviceDaniel F.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.NAHRAIN S.
Customer did not leave a comment.Anna M.
Excellent serviceFIRAS A.
Customer did not leave a comment.VALENCIA L.
Super easy and we were ready to go. Great experience!ANGELICA C.
Great customer service.ROBERT P.
I was able to reserve a specialized trailer for my job, I completed the paperwork on line, picking up the trailer only took a few minutes and dropping off the trailer was even quicker. Your crew was very profession and did a great job.CHRISTOPHER W.
The person who helped me when I picked up the truck, and another when I bought something in another day, could have been nicer, she was either in a bad mood or it could be she just rude all the time. The people who were there on Monday when I took back the truck, were amazing, friendly, so because of them I will be back to this location when I move again!DONALENE B.
Customer did not leave a comment.CHRISTY E.
Maintenance on the vehicles needs to be done more often & more throughly. The pickup truck had a dirty bed and smelled like something dead & like farm animal feces. Also the truck was pulling to the right and caused us to have an accident with a full load in the back. Now the truck is in the tow lot, full of my stuff that I am Unable to access :(BETHANY B.
Customer did not leave a comment.Juan E.
Nice people and clean facility.MARY-BETH M.
When I left with the trailer all the lights worked . As soon as we got on the the road noticed the right side light wasn't workingRYAN R.
Customer did not leave a comment.BRANDON P.
the hydraulic jack had problems and was not workingAARON C.
My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.Bobbie K. | First Impressions
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.CHARLES R.
The person that was checking the cargo van out, was not doing a complete job,until something was said. I had predicted a larger mileage, and at check out, he had not checked it out.MARTY S.
Customer did not leave a comment.Andrea F.
Noticed safety chain worn beyond limit, replaced chain after pointing it out. Overall good experience..PAUL G.
Customer did not leave a comment.HAROLD R.
Everything was perfect and made it easier to moveSTEPHANIE L.
The line took forever, the scanning for the app would not work. What is the point of doing online check in if you still have to talk to everyone and wait.Caitlyn F.
Customer did not leave a comment.STANLEY D.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Asia S.
Customer did not leave a comment.Steven N. | Online Move In
Customer did not leave a comment.JANNET V.
For some reason the self check-in truck rental system could not verify my location via my phone. It asked me to scan a location bar code which I could not find. I had to ask for help at the main desk and they pointed to a paper taped on the automatic opening door to the building. I could not take an acceptable picture of the code as asked because the auto door kept opening and closing. We finally had to have the desk people do the paperwork instead of the phone app. Very frustrating.Paul B.
The service was great, the speed was awesome. I was in n out on 20 minutes. From check in to mount and ready.Germain C.
Customer did not leave a comment.FADI J.
Excellent customer service. Friendly and attentive. Excellent value. Will definitely use againOnita H.
The man that checked us in for our rental was extremely unprofessional. There was a collision between two rental trucks in the parking lot while he was checking us in. He proceeded to say "f*ck" and "sh*t" when he came back in to finish our transaction. He then needed to be reminded about out utility dolly, furniture dolly, and pads that I purchased. Lastly, I went back in to purchase a lock to use to lock the truck. He sold me the wrong lock. It didn't even fit the latch on the back of the uhaul. The vehicle and items we rented/purchased were in fine working order. Check in took less than 5 minutes. The check-in process was terrible! I will consider going to another location in the future.TORY L.
Che k fluid levels I think transmission needed fluid. The drink holders on the console were sticky coke or something. Windshield and cab needed a bath. I was there on time at my drop off location. I had the gas tank filled exactly to 1/4 tank. Your web site was down. Like when I went online to try and reserve a truck. Your sire would never load my request.... So I called the 800 number. Well this morning when returning the truck your site would not load. Luckily your employee was there because the web site was down again.DEBORAH G.
The brake lights are out on the van I rented!!!MADELEINE S.
The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!tamara l. | Overall Experience
Customer did not leave a comment.SUZANNE A.
awesome customer serviceERICA B.
Milk and cookies..CURTIS M.
Customer did not leave a comment.Oscar A.
Customer did not leave a comment.VICTORIA L.
Customer did not leave a comment.Malaetasi T.
Did not like location. I didn’t feel safe going in and out of storage due to druggies staying in their unit.Regina b. | Overall Experience
Customer did not leave a comment.AISHA D.
Customer did not leave a comment.Jennifer N.
Customer did not leave a comment.LINDA W.
Customer did not leave a comment.LYNN P.
Very good service. Fast and efficient hook up.James W.
Customer did not leave a comment.BRETT W.
Customer did not leave a comment.LINDA T.
Customer did not leave a comment.Andrew M. | First Impressions
Customer did not leave a comment.GARY P.
Customer did not leave a comment.angeles V.
The rental boxes were not clean..they had labels on the top from previous renter and debris inside. They should of been sanitized or cleaned. I called and spoke with an associate regarding this, he said he would message the manager and that someone would get back to me, but no one ever did.Rosalie R.
Customer did not leave a comment.Lewis M.
There was an employee who was cursing and saying horrible things right in front of the customers it made me feel very uneasy the staff at the El Cajon location is rude, vulgar and I personally would never ever go back there again nor would I refer anyone to that location steer clear this place is terribleGEORGE I.
Uhaul it's very useful and handy, the problem is the price I rent the car only for 2 hours 20 miles total for 50 $ That's too much.GURGEES Y.
Customer did not leave a comment.Fred N.
A bit pricey...may shop around next time..possibly offer deals or loyalty rewardsRAUL M.
The service was impressive and I am 100% satisfied with this rental experience.KATHERINE K.
Customer did not leave a comment.Kristin V.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.FRANK G.
Customer did not leave a comment.rachel h. | First Impressions
Customer did not leave a comment.Donna P. | First Impressions
Great location, easy to find.Michael D.
Gets customer serviceBRIAN P.
Thank you! Everything was just fine! If I ever need your service again I will be back! Thanks again!DEBORAH F. | Overall Experience
Customer did not leave a comment.LEWIS M.
Customer did not leave a comment.Stephen S.
I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!Elisabeth S. | Online Move In
Customer did not leave a comment.Kerina B.
Great service!!!Sam S.
No suggestions you guys know what you are doing. Great jobCHAD G.
The first trailer I received had faulty surge brakes. I returned it and it was swapped without any hassle. Kudos to the team there. What concerns me is that the trailer was not inspected and placed back in the yard to rent again without looking into the brakes. Big safety red flag for U haul.SCOTT S.
You did very good luck and happinessISMAEL A.
I hate uhual now given my last experience. I was moving so I like to be ready. I made my reservation a week early to be picked up from one location and dropped off at another. No extra charge at all. And next thing I knew I was charged twice and when I called to ask why. I kept getting the run around and somebody would call me. Did I ever receive a call ? No!!!!!! To this day I haven't received an email nor a call and every time I call back, they tell me the same thing , wait for a manager to call and still haven't received anythingAna S.
Clean, fast check out and returnMICHAEL I.
Very bad costumer service in side the store and they haven't any experience they can't answer small questions at allSAMI S.
The staff is well trained. Answered all my questions. They above and beyond to make me 😊 Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.Leonard g. | First Impressions
Customer did not leave a comment.Felecia V. | Overall Experience
Customer did not leave a comment.Jorge S. | First Impressions
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.Saul B.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.BILLY H.
Customer did not leave a comment.tamara L.
I made a reservation and the reservation stated it was possible to drop off uhaul at another location. Cashier stated I couldn't so I had no choice due to the time crunch I was on and in addition to this the cashier was so quick that it was almost like he didn't care we were unsatisfied. Work on customer service and take out the headphone while in front of customerAnnalisha L.
It was so easy to pick up the rental ; friendly and professional customer service; Kudos to themJUAN S.
Good serviceMOHAMMAD A.
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.STEVEN J.
The experience i had was i was very careful not to used the hand truck on my own have 2 when i return the truck right away a guy opens up the back gate untie the hand truck and telling the other guy to charge me for this i said no i never used words going by he decided not to charge me but it was an issueFABIO L.
Reliable placeDUSTIN H. | First Impressions
Customer did not leave a comment.diane S. | First Impressions
Customer did not leave a comment.Felecia V. | First Impressions
I hope we do have security guard at night time specially closing timerolly D. | First Impressions
I was not aware that you charge for mileage. I paid $110 for the truck and put $70+ in the gas tamk. When I got the truck the girl asked me how many miles I was going well I told her like 30 miles but that was back and forth about 4-5 times. She didnt make me aware that I was being charged per mile. Now I still owe you guys $172 I could've rented a car or a bigger truck at enterprise for what you people charged me. I will never rent from you again and I will make sure this goes on Yelp and I will tell all my friends that you guys are a rip off and send them somewhere else. Thanks for nothingLOIS D.
Staff was quick to let me know that I was up next in line and where to wait. Team knew the process and walked me through the rental clearly and quickly! Team answered all my questions. Checked me in quickly once I got back.ALEXANDER B.
Not charge people for gas and they put fuelMANDY V.
Next time wash vehicles so you can visibly see out of the windshield & see all the scratches b4 renting it out. Especially because of Covid-19 the vehicle should have been sanitized. My wife was furious and refuse to ride inside the cargo van. This was not a great experience. I will not recommend anyone to continue to do business with this establishment.ANTHONY C.
Customer did not leave a comment.THOMAS W.
Air conditioner did not workKATHRYN H.
Make the receipt clearer, maybe a Pdf vice a gif file. It was fuzzy. Other than that, check out and in was excellent.SHARON M.
Had a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.Dona R. | Overall Experience
Customer did not leave a comment.STEPHEN S.
These guys were outstanding. They really stepped up to the plate and knocked this one outta the park. Kendall who is at the Miramar location is extremely experienced with Luxury class vehicles and was able to correct a very minor problem in no time at all.GERARD B.
Customer did not leave a comment.FARIS Q.
Fast in and out, trailer was in great condition. People were friendly and courteous.LINDEN L.
They couldn't find my reservation at first. I got alittle nervous and finally found it. The clerk was polite enough. The truck was clean and neat.ROSE G.
Customer did not leave a comment.Keith D.
Priscilla is awesome... All employees very NiceCherie B. | First Impressions
Customer did not leave a comment.Patricia L. | First Impressions
Everyone very niceRosetta S. | First Impressions
They were very kind and helpful! I would recommend this place to others as well!christian ivan l. | First Impressions
Customer did not leave a comment.Laura Y. | Overall Experience
the storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank youRobert D. | Overall Experience
Customer did not leave a comment.Andrea F. | First Impressions
AWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.Victor B. | Overall Experience
Your website should inform people about the moving stairs to access their unit,Marilyn a. | First Impressions
Gave us prompt service, right at closing time.Michael T. | First Impressions
Customer did not leave a comment.April E. | First Impressions
Customer did not leave a comment.Jennie p. | First Impressions
Excellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.PEGGY B. | First Impressions
Customer did not leave a comment.Richard F. | Overall Experience
The staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartmentMary M. | Overall Experience
Amazing customer service!JEFF H. | First Impressions
easy online rental would be the best thing about the storage,Michele A. | Online Move In
They are a great team 'thank you very much to each of the people who work there ...Luis M. | First Impressions
I honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.Chad L. | First Impressions
Just wish it was in a nicer area.Noe R. | First Impressions
I am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!April S. | Overall Experience
Customer did not leave a comment.Maria F. | Overall Experience
Great place and staff. Thank you!Tim T. | Overall Experience
Everything and everyone were very helpful the only think was my excess code doesnt workGregory m. | Online Move In
I have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.sharon f. | Overall Experience
The staff were very friendly and very accommodating to our very unpredictable moving schedule.Drew L. | First Impressions
it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.Louis B. | First Impressions
You guys are awesome!christian ivan l. | Overall Experience
The lady working there she is so nice in she helpHuda P. | First Impressions
I needed to change storage size and they where very helpful with thatanitra h. | First Impressions
Thank youjames h. | Overall Experience
Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.Sandra P. | Overall Experience
It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.JULIET G. | Overall Experience
The staff was all very friendly and helpful.Antionette L. | First Impressions
The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.Terri A. | First Impressions
Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.Michael M. | Overall Experience
U do need air conditioning . It's hot in there.Senaida W. | Overall Experience
Waiting promised shipment of Sword.CLAYTON S. | Overall Experience
So polite, helpful, and they know their business. Excellent.deborah p. | Overall Experience
I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.ELLEN p. | First Impressions
Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..April S. | First Impressions
Everyone is so nice and friendlylisa c. | Overall Experience
NoneFaaalo L. | First Impressions
There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no attMARIANNE B. | Overall Experience
Thank youCaylee B. | First Impressions
The employees here have always been knowledgeable and nice even though it always seems to be quite busy.Leslie D. | First Impressions
Charged my debit card twice.Robert B. | First Impressions
I done biz at this location for yearsGeorge F. | Overall Experience
It was super easy to access our pods. The only reason for the average rating is because one of the pods’ lock broke and it was obvious that it opened up and stuff had to be put back inside.Michelle H. | Overall Experience
I received very good service and appreciate the use of the room and will definitely use them in the future if neededpatrick e. | Overall Experience
Best security I've ever seen in a storage facility (and I have used a lot over the years). People were friendly, helpful, understanding, swift. Highly recommend!Tasha K. | Reservation
The public restroom was often out of service. When it was available for use it was rarely ever clean. Otherwise, everything else about my experience with U-Haul was exceptional.ROBIN L. S. | Overall Experience
thanksNORMAN P. | Overall Experience
First class facility and service! Flexible policies. Well done, UHaul!john g. | Overall Experience
When I removed the contents, it was clear that two items "disappeared" at some point in time.JOSEPH W. | Overall Experience
Houston at the main street off in El Cajon was wonderfulPricilla J. | Overall Experience
The most terrible experience.Fabiola B. | Reservation
The young lady who cleans the building was so nice. She even rushed up and helped me lift a heavy container into my truck. I'm not young and that was appreciated.TIM M. | Overall Experience
It was a good experencedean s. | Overall Experience
Thank you You all were very friendly, professional and helpfulPAM M. | Overall Experience
Staff was helpful, system worked well.MICHELE S. | Overall Experience
The door was open to walk in almost every time I went to my unit. The equipment I had to use to access my unit was in poor condition, stairs would barely lock down. Rats & bugs. I DIDN’T FEEL SAFE.Jon H. | Overall Experience
We has a great experience.theresa q. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!