Customer Reviews for U-Haul Moving & Storage of East Alton

1412 reviews

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol H.  |  Overall Experience 
Rating:
5.0

The manager at this store is amazing she's definitely went above and beyond!!! The workers there are also amazing!! I really appreciate the experience!!

KATHLEEN B. 
Rating:
5.0

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
3.0

The entire UHAUL experience was a disaster. It is not Alton UHAUL fault for everything that went wrong. MUCH of what went wrong for me with the UBOX began when I made my reservation. I lost HOURS of my time sitting on hold and got hung up on three times at different points. Moving Help charged me a $20 chane fee when the first mover (MOZART MOVING) cancelled on me and told me the day before the move and told me I had to call UHAUL! The second mover did show up and everything was loaded by them. One table was load on the bottom of heavy boxes and was destroyed. Then I discover that the insurance I bought was not valid because it was a family heirloom from my mother. I would love to rate the entire company on the lack of transparency. AWFUL experience all around - I will never recommend a UBOX. It's worth the money to pay a different POD company

YANCY C. 
Rating:
3.0

Customer did not leave a comment.

TAHIRAH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

The young lady working this location is a very professional service person. I would like to thank her once again.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

YALE W. 
Rating:
1.0

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea R.  |  Overall Experience 
Rating:
1.0

Two days prior to pick up date rented truck for 12 hours . Day of pick up person waiting on me changed my original rental agreement from 12hrs to 6hrs with out my permission , when signing contract I assumed it was original sent to me . Signed it based on that and didn't read new one . I was tricked and when returned told I was late because it wasn't returned in 6hrsc.

ROBERT L. 
Rating:
5.0

Also what this location could do is Let people know, that depending on what type of debit card you use, you'll be charged a $100 deposit on top of the cost of the rental vehicle BEFORE YOU FINALIZE THE TRANSACTION!!! Also let them know that they won't receive that deposit back for 2-3 (or maybe more.... I'm not sure yet) business days! What a joke that is!

KYLE F. 
Rating:
4.0

Customer did not leave a comment.

Venus K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Good job

GRETA F. 
Rating:
5.0

N/A

NATASHA K. 
Rating:
5.0

The employees that were working today was amazing very satisfied

KATHLEEN B. 
Rating:
5.0

Nothing two people i delt with were very friendly and fast the whole experience was Awesome

Athena D. 
Rating:
5.0

Manager very friendly. Love to hire her.

CHRISTOPHER M. 
Rating:
3.0

I reserved a truck online at this location for 24 hours. After making my reservation, I get a text saying that my reservation was confirmed. When I go to pickup the truck they tell me they can't fill my reservation exactly. I inquired about the reservation guarantee, and it was brushed off. As far as I'm concerned, U-Haul owes me $50.

ANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

I was in a bind and really appreciated how the lady worked with me to solve my moving time schedule. The move went smoothly and we were able to return the truck earlier than due. Thanks to all were involved in making this a nice experience.

STEPHEN G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

They are excellent. Appreciate the professionalism and always being able to somehow work something out. Highly recommend

LORETTA G. 
Rating:
4.0

Plug drug ground at some point in the move. Checked before leaving and ok. Then about an hour into the trip stopped and check connections and it was loose and had drug...

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Donise G. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo T. 
Rating:
5.0

Customer did not leave a comment.

DAWON B. 
Rating:
5.0

Great job as well. I was on the phone when i pulled up and he had it unhooked before i was finished with my call. i checked for my lock on the back and was off. Thank You

Detlef B. 
Rating:
5.0

Help adjust the side mirrors before we pull out, especially if they're manual adjust

Mary M. 
Rating:
5.0

No complaints. Plenty of open space for parking.

Katie A. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
3.0

There were a bunch of leaves and even a cigarette butt in the trailer, disgusting. But my real complaint overall is that I rented from one location, get an email saying such, show up there and am told I need to go somewhere else several miles further away. No one told me ahead of time, frustrating. If I had known I may have been able to find the trailer closer to where I used it.

JAY H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
1.0

The stickey crap all over the window still hasn't been cleaned off they do a poor job of detail at this location one staff member awkwardness makes him an unsure character and rather creepy anyways I'm just going To buy a truck these people act like they loaned you their personal vehicle 🚗 what a joke and listen everyone should be clean shaven when dealing with public Women Included

KATELYN L. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
3.0

Customer did not leave a comment.

Kamille L. 
Rating:
3.0

The agent at this location needs improvement in her people skills. The number of trucks on her lot apparently is more important than respect for the customer's time. The office area was cluttered and agent was next door. She was however, efficient in the check in process. I will choose a different location for drop off next time.

CAROLYN W. 
Rating:
4.0

Customer did not leave a comment.

wenndy p.  |  First Impressions 
Rating:
5.0

Staff was always polite and ready to help!

Sherrita W.  |  Overall Experience 
Rating:
5.0

Allow more time instead of just for 8 hours for local.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

greta F. 
Rating:
5.0

Both workers were very friendly and helpful I will be coming back here whenever I need a truck very pleased.

Lucinda A. 
Rating:
5.0

The staff is always very friendly and extremely helpful with assistance every time I go in. A great group of people with great values and customer service.

MORGAN W. 
Rating:
5.0

Customer did not leave a comment.

laurence P. 
Rating:
4.0

Customer did not leave a comment.

MCKENZIE H. 
Rating:
5.0

Very Easy, in and out quick

Jerald M. 
Rating:
5.0

Customer did not leave a comment.

Chawna J. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Very aggravating to drive off the lot w 1/8 tank of gas. The very first thing I had to do was drive to the gas station. Sales person said “Corporate” only allows them to put in 1/8 tank of gas if a customer returns a truck on empty. Not my problem. Bad customer service

BRADLEY H. 
Rating:
4.0

Customer did not leave a comment.

kenneth G. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

The East Alton location is great..... they know what they are doing! The Alton store is a different situation I think it's store 75 the girl there Britney doesn't have a clue what she is doing I spent 2 and a half hours there trying to rent a trailer with a ramp they had 4 of them on the lot she finally sent me to East Alton for the wrong trailer. I was pissed off it's the worst experience ever she makes your company look like a joke!!!

URIAH C. 
Rating:
3.0

Too much going on at once and keep switching representatives making it more lengthy to do your transaction and having to wait forever

Brittany B. 
Rating:
3.0

Customer did not leave a comment.

Bryan A. 
Rating:
3.0

Customer did not leave a comment.

george D. 
Rating:
5.0

Customer did not leave a comment.

Veronica V. 
Rating:
2.0

Customer did not leave a comment.

andrew A. 
Rating:
5.0

Not a thing ! Staff very kind and helpful. Truck very nice no issues! Fast service and easy. Easy check in and fast check out! Highly recommend

JUDY N. 
Rating:
4.0

The prices are too high. It says $19.95 on the truck. The lady told me it would be $58 and some change. I paid $120 for four hours in the smallest truck you have.

Matthew G. 
Rating:
5.0

There are 4 tie down rings (one in each corner), but adding one to each side in middle would be great. 6 total,

DUANE R. 
Rating:
4.0

Customer did not leave a comment.

PEGGY G. 
Rating:
5.0

Customer did not leave a comment.

Ami N. 
Rating:
5.0

The guys did a great job

JOHN F. 
Rating:
5.0

The two guys working on Sunday were very friendly and helpful.

Kim M. 
Rating:
5.0

Very friendly and polite workers. Well maintained vehicle

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Quit changing the price everytime someone comes in to rent a u-haul. In our recent move, we have had to rent a u-haul 3 times and every time we did the prices were completely different by a mile! Stop making up your costs everytime!

LINDELL P. 
Rating:
5.0

Customer did not leave a comment.

Erick L. 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
2.0

I made an honest mistake and didn't realize I needed to bring the moving blankets I received back. I told the gentleman taking my drop off that I was extremely sorry and I would run home, grab them, and bring them back. He was very clipped and demeaning about the whole thing. I will not go back to that store because of this employee.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Unit was ready when I got there. They even let me pick up earlier than my requested pick up time. Was nice not to have to waste all day because I misscheduled a start/pickup time.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

The guy that you're East Alton Illinois location treated me great had the truck a lot longer than I planned on and they were so good to work with would definitely recommend them all day long they all actually deserve a pay raise or at least a gold star next to their name LOL

Joseph M. 
Rating:
5.0

Zach was amazing and very professional! I will definitely use this location again for my next move. Thanks so much!!!

AMBER A. 
Rating:
5.0

Nothing! Everything from start to finish was absolutely great!!

Raymond D. 
Rating:
4.0

Maybe not trying to be picky but maybe more communication with you

MAUREEN K. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Couldn't think there is anything I would change Joshua is very knowledgeable and highly efficient knows what is needed and doesn't push you into anything

Joseph B. 
Rating:
5.0

Everyone helpful and courteous and easy

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Nothing Joshua was wonderful and really fast on the rental got in and out keep up the good work!

Marqui S. 
Rating:
1.0

I was changed twice. Because I paid in cash and changed on my debit card. I asked could you guys go to the camera. And he responded with a disrespectful attitude

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

The vehicle that I rented was a 15 foot moving truck. The steering had a ton of play and you couldn't adjust the passenger side mirror so it was difficult to change lanes and back up. The transmission was extremely rough. The interior was clean, but the outside was filthy. I hope no one rents the vehicle I had for a little no trip.

MARC V. 
Rating:
5.0

Great service on the check-out in the morning and check-in later that day. Afternoon staff was extremely customer-service oriented. Will recommend!

Diane S. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN P. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
5.0

I just dropped off the dolly here, but folks were helpful and courteous

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Detailed instructions on what to do if there was an accident and what the insurance covered was relaxing. It is always good to have a person who is good with explaining detailed information you need.

KIMBERLY C. 
Rating:
5.0

Staff was polite. The truck was clean and ready when I arrived. Drop off was easy. They made my move very easy.

Aaron M. 
Rating:
5.0

Very professional

Kenneth F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlie S. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina I.  |  First Impressions 
Rating:
2.0

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA M.  |  Overall Experience 
Rating:
5.0

Easy check in, thanks!

Cameron F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John p.  |  Overall Experience 
Rating:
5.0

Location was friendly and helpful if a little understaffed

SHAWN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna M.  |  Overall Experience 
Rating:
4.0

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany H.  |  Overall Experience 
Rating:
5.0

Awesome

Brandy S.  |  Overall Experience 
Rating:
5.0

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy D.  |  Overall Experience 
Rating:
2.0

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey j.  |  Overall Experience 
Rating:
5.0

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry A.  |  Overall Experience 
Rating:
4.0

Staff was above being kind and helpful.

Cindy B.  |  Overall Experience 
Rating:
5.0

Very friendly and informational!!

Jo G.  |  First Impressions 
Rating:
5.0

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott M.  |  First Impressions 
Rating:
5.0

Nice helpful

Theresa W.  |  First Impressions 
Rating:
5.0

Was excellent and worked with us!!!

chris m.  |  First Impressions 
No reviews have been submitted for this location.

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