Customer Reviews for U-Haul Moving & Storage of East Town

3,252 reviews

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I saw nothing that needed improvement but store was well C stocked and stafffwere very friendly. I certainly would recommend this store again and would use them again myself too.

Pat R. 
Rating:
1.0

Horrible

Jeremy E. 
Rating:
4.0

Customer did not leave a comment.

Shandra P. 
Rating:
5.0

I have rented from this location several times. They always provide great customer service. I would highly recommend renting from this location.

Rhonda W. 
Rating:
5.0

Staff really went above and beyond to help get us the trailer we needed. They were very friendly and knowledgeable about every aspect of the business and work extremely well together to fix anything.

ROBERT W. 
Rating:
5.0

Confirmations of equipment reserved should be checked before a reservation is made.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

My husband and I were very impressed when we walked in and were greeted by Jason, who knew us by name even though we have never been in that U-Haul before. Nancy and Jason were very helpful and no matter what question we had they had a solution , we were moving from our U-Box To a storage unit on the third floor. So a few things were a challange, but not with Mancy and Jason. The building and outside are was very clean and organized all of these things helped to put our minds at ease that our household items would be safe and secure while we looked for a new home in Tennessee. A BIG THANK YOU again to Nancy and Jason for ALL Your help. Shaun & Kim Bromley

Kim B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

The operator of this location was outstanding in his help and support hooking up the car tow dolly to my RV. Also, on the other end, I had to turn the dolly in early because the RV broke down.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

If someone is dropping off after hours a brief explanation of how to do it would be nice. I dropped my keys in the slot before I realized that I needed to take pictures of the dash showing mileage and that the gas was full.

CHRISTINE A. 
Rating:
5.0

The staff were amazing. Beyond amazing. Friendly, helpful and personal. I wish every business performed the same way as these day1q huh

MARK S. 
Rating:
5.0

Customer did not leave a comment.

jerry G. 
Rating:
5.0

Customer did not leave a comment.

KENTON F. 
Rating:
5.0

The guy that received our truck and equipment was super nice and polite. I definitely will recommend this location!!

James C. 
Rating:
4.0

Customer did not leave a comment.

June A.  |  First Impressions 
Rating:
5.0

Good customer service

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

CATHEY L. 
Rating:
5.0

Customer did not leave a comment.

THERESA A. 
Rating:
5.0

Customer did not leave a comment.

SHELLY F. 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslye H. 
Rating:
4.0

,no problems

Floyd T. 
Rating:
5.0

Customer did not leave a comment.

chiquita h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henriana V. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Quick check in and return. Good value.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
5.0

The representatives were very attentive. They maintain solid communication and will make sure they get you what you need and on the road ready to go.

ANASTASIA S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Staff were great. Had the truck pulled up front and a/c on. Nice!

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlo Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

N/A

LAKEYSHA G. 
Rating:
3.0

Tell the manger to have a friendky attitude. He was very rude and not customer friendly.where the hell you get this creep? He acted like i was a bother for comming in the door.if he is there next tine ,i will go elsewhere .what a pos

Ronald S. 
Rating:
5.0

The whole crew was great, thank you so much!

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

KENNY R.  |  Overall Experience 
Rating:
5.0

Friendly and attentive staff

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

TONY RUSSELL G. 
Rating:
5.0

Not the truck I reserved

WILLIAM S. 
Rating:
5.0

N/a

LEAHA T. 
Rating:
5.0

The online business model of allowing more trucks to be reserved than are available is ridiculous. Luckily I was sent to another location that had one, however the extra mileage cost me about $20 extra.

ROBERT Q. 
Rating:
5.0

Customer did not leave a comment.

IESHA S. 
Rating:
5.0

Customer did not leave a comment.

Eva Y. 
Rating:
5.0

Customer did not leave a comment.

LOUIS M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

The GM at this facility gave me hands down the best customer service experience I have ever received. He made moving to Knoxville one filled with hospitality and ease when it could have very easily been challenging. I am so appreciative of this experience. Thanks so much for all of your support!

Robert L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA V. 
Rating:
5.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Customer did not leave a comment.

CAYDON W. 
Rating:
4.0

Customer did not leave a comment.

Marc J. 
Rating:
5.0

Customer did not leave a comment.

MARK U. 
Rating:
4.0

Customer did not leave a comment.

Barry K. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLYLYNNE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
4.0

Check tires I had tire tread come off of ur dual axle car hauler . Coming back on a Sunday. No u haul was open . Nobody to fix tire very disappointed. U can get sued for this kind of Irresponsibility. Never again will I use u haul .

RONALD T. 
Rating:
4.0

Employees were super nice and did a great job. My only complaint is about the 26' truck. When driving on certain sections of road it shook violently. It is really unsafe. There may be something wrong with the truck or the design is defective, ie: stiff suspension and long wheel base creates an unfavorable oscillation

DAVID MICHAEL P. 
Rating:
3.0

I called numerous times to try to talk directly to someone about the rental. I needed to return to another state, the website did not allow me to change it. Every time I called the wait time was in excess of 50 minutes....

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

WILEAM P. 
Rating:
2.0

Customer did not leave a comment.

edward C. 
Rating:
5.0

In and out

George A. 
Rating:
5.0

The staff at this location have always been so extremely helpful & friendly! I had my stuff stored there for a year, while I was living out of state. I’ve not seen any signs of bugs or rats in or on my belongings. They made the truck-rental/closing my storage unit super easy! I would definitely recommend them!

Kelly M.  |  Overall Experience 
Rating:
4.0

The staff were so nice. They worked really hard to take care of my needs. I will definitely rent from this site again. I hate that the traffic is horrible on Rutledge Pike so turning in and leaving can be problematic. It's 2 minutes from my home so no complaints here. Thank you.

TABACE B. 
Rating:
3.0

Make sure air conditioning works the whole time

Caden B. 
Rating:
5.0

Everything was great and a smooth operation, especially considering it was all being run by one guy on a busy Saturday morning.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

ASHKAN R. 
Rating:
1.0

I reserved a storage for 29/07 before half month ago but at that day I was told that there are no any available storage unit and I have to order another one storage unit from a far away storage facility and which costs me probably 300 dollars! That's ridiculous!

Chujie Z. 
Rating:
3.0

Anything would be an improvement on our experience.

Aleta E. 
Rating:
5.0

The man who helped us was very friendly and helpful.

Esther M. 
Rating:
5.0

Nothing... Jason was absolutely amazing, knowledgeable, kind, and had overall great customer service skills... For an older lady like me, I wish he worked everywhere I have to go... He made my moving much easier for me

ERIK S. 
Rating:
4.0

Customer did not leave a comment.

LEISA H. 
Rating:
5.0

Easy and fast ! Thank you!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Your scheduling is horrible, moved my pickup location to another location that was CLOSED at my pickup time. Thank goodness for Jason at the East Town location. He went above & beyond to make sure we had our truck, car hauler and dolly on time. His customer service is outstanding and very much appreciated!

James D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN WADE C. 
Rating:
4.0

Refund a person there unused money back if return a day early

ZENA C. 
Rating:
5.0

Jason was very helpful, professional, friendly and informative. The shop was very organized and clean. The vehicle was very clean, had a pleasant scent and pickup/drop off was a breeze.

Heather D. 
Rating:
5.0

They worked with us when we had delays on time for truck return very friendly and understanding!!

VALURI R. 
Rating:
3.0

Everything was good except the facility with the storage units could be a little more cleaned out send the storage unit I received had mouse feces and dead bugs in it. I saw a lot of bugs they were dead and stuff like that all over the floor through the storage unit facility hallways etc. but other than that everything else was nice

Jodanna K.  |  First Impressions 
Rating:
5.0

The convenience of renting a pick-up truck when you need it and the friendliness of the U Haul team at this location is great. We were in and out within 10 minutes and the self check in was very easy. Thank you for making my move so smooth!!!

SANDRA D. 
Rating:
3.0

STOP CHARGING MILEAGE! IT'S REDICOULOUS! You're already getting rental then the gas paid for - WHY THE HIGH MILEAGE!!!!

Aaron G. 
Rating:
4.0

Customer did not leave a comment.

BHARGAV P. 
Rating:
1.0

The lady that received and disconnected our auto transport trailer was very unhelpful to say the least. We followed the signage in the lot for the unloading area and were greeted by her making a nasty look at us and gesturing to a different area since the unloading area was full. Then when she while she was disconnecting the trailer, I asked if there was any paperwork on my end to which she replied "nope" with a rude tone and no further info. I'm sure this location is very busy but there's no call for acting this way towards customers.

SETH L. 
Rating:
5.0

Customer did not leave a comment.

DARREN E. 
Rating:
5.0

Hire more representatives like the representatives who provided excellent customer service for me when I leased a U-haul rental.

JOANN E. 
Rating:
5.0

Excellent, and speedy service!

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

JANISHA C. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

I use this location many times per year. Very efficient and professional.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

JACKIE B. 
Rating:
5.0

I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.

James F.  |  First Impressions 
Rating:
5.0

Quick and efficient check in. Staff was humorous and helpful.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. Thanks!

Donna W.  |  First Impressions 
Rating:
5.0

The Agents were wonderful! Customer Service was excellent Thank you for helping me with my rental process.

CRYSTAL L. 
Rating:
5.0

Everything great, no ideals on improvement

DAVID M. 
Rating:
2.0

I rent from uhual all the time. I have never been to this location before and when I went to pick up the trailer, the lady behind the counter was so incredibly nasty to me. When I gave her my name, she started the conversation with “You can't have that trailer” obviously I asked why and she said it was overbooked and there was someone coming to pick it up in the morning. Well? I had a reservation too! That I booked a week in advanced! It was only for 24 hours. She barley even tried to work with me on it until I told her I'd try my hardest to get it back the same day . I ended up hitting a huge storm and felt as if I was rushing and risking my life because this lady basically bullied me into it. I ended up bringing it back right when they opened the next day.. which was my original reservation. Why was she so concerned about the reservation after me but not mine? And why did she have to be so nasty?

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

MAURICE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

The 2 employees working Saturday morning July 10, 2021 were super nice and efficient. They got me in my rental truck right away and I was off to get the move done. Returning the truck a few hours later was a breeze as well. Thank you to a great team! Mike

Michael S. 
Rating:
5.0

Rep was disappointed about way safety chains were knotted, but understood. Very helpful and prompt.

Tammi K. 
Rating:
5.0

Customer did not leave a comment.

loretta f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelyn G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Martin H.  |  Overall Experience 
Rating:
5.0

Very accommodating and flexible for our long move.

Linda A.  |  Overall Experience 
Rating:
5.0

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna q.  |  First Impressions 
Rating:
5.0

U-haul will from now on be the only company I use for moving vehicles and storage facilities! Highly recommend!

LEE M.  |  Overall Experience 
Rating:
5.0

The process was easy and hassle free.

MARIBEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgen C.  |  First Impressions 
Rating:
5.0

Everyone that works at East Town storage were helpful and super friendly. Thank you all.

Todd M.  |  Overall Experience 
Rating:
4.0

Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.

chris h.  |  Overall Experience 
Rating:
3.0

The bad part was the rat droppings all over my furniture

Cheri W.  |  Overall Experience 
Rating:
5.0

Jason is the best

Elizabeth M.  |  First Impressions 
Rating:
5.0

Smooth transition

Martin H.  |  First Impressions 
Rating:
5.0

General Manager is great to work with!

Kelly L.  |  First Impressions 
Rating:
5.0

The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.

Dwayne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

whitney w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul m.  |  Overall Experience 
Rating:
5.0

This is an excellent facility. The staff, especially the manager Jason are very professional, well-informed & friendly people. I highly recommend this facility for any storage and/or moving needs.

Barbara S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jewell j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynette J.  |  First Impressions 
Rating:
3.0

Staff member who helped us very informative with everything

Eddie B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eleanor L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

People here were beyond friendly and helpful! They went above and beyond to make sure I was taken care of! I would recommend this location to anyone!

AMANDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
No reviews have been submitted for this location.

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