Customer Reviews for U-Haul Moving & Storage of East Town

3,401 reviews

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
3.0

Keep your commitment on the reservation.

Henry M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

The gentleman running this store is fantastic. Very kind and accommodating. Would return here because of his service

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Dominick P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

heath M. 
Rating:
5.0

I’ve recommended U-Haul to anyone I knew who was in need of a storage unit. It’s the cleanest, most secure facility I’ve ever used, and I never had any worries about going there alone. The employees were always courteous and helpful, and the cost was reasonable compared with other storage companies in the area.

nancy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

Gomez M.  |  Overall Experience 
Rating:
5.0

Service was terrific and they got me hooked up and on the road in no time.

HOWARD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Jason and his staff are always the best!!!

ANGRY D. 
Rating:
5.0

It was so amazing. I just pulled up to the designated area and someone came and unhooked my trailer immediately and I went on my way. This was the best service I have ever received and so helpful.

Regina C. 
Rating:
4.0

Customer did not leave a comment.

susan p.  |  Overall Experience 
Rating:
4.0

Everyone I interacted with were very accommodating and made the process very simple and stress free.

Jack G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

SERDAR G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN D. 
Rating:
1.0

This is FRAUD. I was OVERCHARGED by $259. This store claims I returned the rental 4 days late. This is a LIE. I will be filing a POLICE REPORT if this is not corrected IMMEDIATELY.

ANDREW Q. 
Rating:
4.0

Customer service was excellent.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Drop off was flawless.

LANDON C. 
Rating:
5.0

Customer did not leave a comment.

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

RICARDO P. 
Rating:
1.0

Don't have such big trucks

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  First Impressions 
Rating:
4.0

Went to load car trailer and discovered one of the wheel straps was broken. Fortunately, I returned to pick up site on my itinerary and they replaced strap after an hour delay. Also, the ratchet tensioner for the tire strap on the opposite tire was so corroded it was very difficult to not only secure it, but removing it became even more e difficult

THEODORE O. 
Rating:
1.0

Staff was not friendly at all. The associate that assisted me was unprofessional and acted as if he didn't want to be at work. It made me feel like I was bothering him. He had a dirty plate of food on the counter in way of my access to the counter. When I asked “Can I return this to another local Knoxville location?” He replied “if you do that it's gonna be $1,000”. The overall service at this location was not customer oriented. I will never rent from this location again.

BRYAN S. 
Rating:
4.0

Sevierville location on east dumpling valley very rude and made my decision to use uhaul again very unlikely. Knoxville very helpful but Sevierville was beyond the worst.

KATHLEEN T. 
Rating:
3.0

The original reservations were not correct and I had to go online and correct all three.

RONNIE C. 
Rating:
4.0

They promptly came out to advise where to drop off the trailer. You could tell that either they didn't want to be at work or were having a bad day, not the friendliest people... but efficient.

Jennifer P. 
Rating:
5.0

Keep hiring quality people, who provide excellent customer service.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

JOSIAH B. 
Rating:
5.0

Customer did not leave a comment.

ARIEL G. 
Rating:
5.0

Customer did not leave a comment.

RAVEN P. 
Rating:
5.0

Quick, efficient and great customer service

Tracey S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

All the employees were very friendly and helpful.

KEELIN B. 
Rating:
5.0

Customer service was excellent. Helped this “rookie” feel comfortable, safe, and respected. Jason and Steven were tops!!

STEPHEN F. 
Rating:
5.0

Great Employees, treat them well. We appreciate their helpfulness, kindness and professionalism.

BETTY P. 
Rating:
5.0

Nothing

RAVEN P. 
Rating:
5.0

Customer did not leave a comment.

Cathrine O. 
Rating:
5.0

Very friendly

Matt N. 
Rating:
4.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Staff was quick and friendly. I was in and out both times pretty quick.

CASEY W. 
Rating:
5.0

Very pleased with the customer service and help I was given…they answered every question I had

Deidra S. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

if you give a quote for 866$ online . Dont charge 1100$ when i show up.

CASEY R. 
Rating:
4.0

Customer did not leave a comment.

LOLA G. 
Rating:
5.0

Customer did not leave a comment.

Karla Y. 
Rating:
5.0

The engineers should be thanked, these trailers pull like a dream. The low tongue height makes all the difference. When I need a trailer I'll use these every time! Thanks

SPENCER EUGENE N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Jason was extremely helpful and very professional. It would be nice if customer service was this way at all dealers.

KIMBERLYLYNNE B.  |  Overall Experience 
Rating:
5.0

Customer service was incredible!

Mary M. 
Rating:
5.0

Nothing . Great experience.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Staff was very friendly and quick with the walk around and check in. The gentleman that checked me in was very pleasant.

John P. 
Rating:
4.0

Customer did not leave a comment.

albert m.  |  Overall Experience 
Rating:
5.0

I would highly recommend them they went above and beyond

ALLEN V. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Barely got the car turned off before someone was unhooking the trailer for me. 👍🏻

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

Tony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore O. 
Rating:
5.0

Employees were GREAT!

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
3.0

The contract says the vehicle's gas tank is full when you leave and you have to return it full. Mine was not, and I paid $45 to fill it up, even though I only went 40 miles. Furthermore, the back of the van was very dirty and when I swept it out, there was quite a bit of broken glass. I returned it better than I got it.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
2.0

I returned the truck by 930 am on the 31st and was charged till the 1st

PAUL L. 
Rating:
5.0

Facility is clean but have cockroaches and I now have cockroaches on my belongings and have carried them home

Beatrice E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRICE E. 
Rating:
5.0

Customer did not leave a comment.

LEONARD L. 
Rating:
5.0

Customer did not leave a comment.

TREASA H. 
Rating:
5.0

Customer did not leave a comment.

STARYON M.  |  First Impressions 
Rating:
5.0

Rep was professional and vey efficient. Thank you

SHEROLA G. 
Rating:
5.0

Your service was excellent.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

The service was wonderful. The staff was attentive to my needs while keeping the process upbeat with some lighthearted humor. I wouldn't hesitate to use this location again. Thanks!

SAMMIE T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

ARIEL G. 
Rating:
3.0

The trailer leaked ruined alot of stuff had bags of clean clothes got wet furniture got wet

MARILYN S. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Jason Bishop and the precious young African American lady, on 10/28/2021, were extremely helpful in ensuring our excess belongings were stored away safely. I can’t remember her name, but I remember thinking that it meant ‘fragrance’. God bless you both.

Beatrice E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
5.0

The staff was great, very helpful!!!

JAMES W. 
Rating:
5.0

Everything went well. The staff was very friendly and helpful.

JONATHAN P. 
Rating:
5.0

I personally, can not think of anything this team didn't; do, offer, ask, reassure, say hello and goodbye, that the customer service world could do any better.

DENVER J. 
Rating:
5.0

The service department staff did an excellent job of working to solve a wiring issue in our hitch system. They clearly communicated the problems they found and the solutions they were implementing. We were very pleased with their work.

rick H. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The gentleman that checked us out was super helpful. He helped us hook the trailer up and even help us put the ball on the tongue. Very awesome guy.

CHRISTOPHER P. 
Rating:
5.0

The entire transaction went so smoothly on both ends. The rep. was very helpful and accommodating. Great job!

ANGELA B. 
Rating:
5.0

The Manager took personal care of us by reducing the price as much as possible. The staff made sure we were well equipped for a long trip ahead.

KARLA V. 
Rating:
5.0

Equipment did great.

Kevin C. 
Rating:
5.0

Equipment did great.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Anderson S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Not exaggerating when I say this staff was the best. This was by far my best U-Haul experience. Jason and his crew are friendly helpful and knowledgeable.

JUSTIN C. 
Rating:
2.0

Equipment for local use was old. Employee allowed customer, who arrived after me, to cut in front of me and helped them firs claiming that they already knew the customer was coming.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

Clean the entire cab. We left our house keys in one of the cup holders and it was not found when they cleaned the vehicle because that did not get cleaned and with covid they really should take more care. If they would have done their job they would have found our keys and contacted us which would have saved us a 3 hour round trip to retrieve them,

DON J. 
Rating:
5.0

The service from the rep and the overall location appearance was excellent. The vehicle was clean but drove terrible. This is the second time I've rented a vehicle from this location and both times the vehicle did not drive good on the interstate. I don't know if it had bad tire balance or needed an alignment but the steering wheel shook and was hard to keep straight in the lane. I rented U-Haul in the past and have had no issues.

WILLIAM S. 
Rating:
3.0

Service the vehicle better, the truck that I was given struggled to shift into first and second gear, braking at times would be neck jerking…. At 96000 miles. Glad that I was only going around town to pickup appliances. Would have returned it if Was a long trip.

ANNE L. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Great personal customer service, but not a fan of the self check-in on the phone that Uhaul has decided

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

CHUCK M.  |  First Impressions 
Rating:
5.0

Special thanks to everyone at Storage of East Town. We had a slight glitch when we were moving in, but the guys got it taken care of quickly, plus we ended up with a more suitable unit. Really can't say enough good things. Thanks again!

Suzanne B.  |  First Impressions 
Rating:
5.0

My husband and I were very impressed when we walked in and were greeted by Jason, who knew us by name even though we have never been in that U-Haul before. Nancy and Jason were very helpful and no matter what question we had they had a solution , we were moving from our U-Box To a storage unit on the third floor. So a few things were a challange, but not with Mancy and Jason. The building and outside are was very clean and organized all of these things helped to put our minds at ease that our household items would be safe and secure while we looked for a new home in Tennessee. A BIG THANK YOU again to Nancy and Jason for ALL Your help. Shaun & Kim Bromley

Kim B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

June A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLYLYNNE B.  |  First Impressions 
Rating:
5.0

I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.

James F.  |  First Impressions 
Rating:
5.0

The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. Thanks!

Donna W.  |  First Impressions 
Rating:
5.0

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna q.  |  First Impressions 
Rating:
5.0

General Manager is great to work with!

Kelly L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

whitney w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
No reviews have been submitted for this location.

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