Customer Reviews for U-Haul Moving & Storage of Etobicoke

Rating:

1.0

Brown guy at the rental desk was dismissive when I presented my debit card to pay for my cargo van. He sent me away saying credit cards only which didnt feel right. I had to call customer service in America to find out that Canadian UHAULs do in-fact accept debit just for the other vehicles. The representative in the States adjusted my booking fir a 10 foot truck I could rent with my debit card. Brown guy completely wasted my time and showed absolutely no concern in helping me get my booking sorted out.

Rating:

5.0

Queensway wasn’t the drop off, it was Newmarket.

Rating:

5.0

This was a wonderful experience for us moving our son to Laval . The truck was well sized as per our requirements. We had a pleasant experience.

Rating:

5.0

The opposite of my pick up experience and the person who handle me here was very friendly, fast and professional .

Rating:

1.0

The shiftiest service ever!!! Stupidest app!!! Never ever!!! 🤬🤬🤬 And after that overcharged me gas!!!! 🤬🤬🤬🤬

Rating:

5.0

The gas was low when we picked up

Rating:

5.0

I had a flawless experience here. Staff were fast and courteous. Thanks.

Rating:

3.0

Girl that front counter looked annoyed that she had to get off her phone to assist me.

Rating:

5.0

Very friendly , helpful and professional employees = from pick up to return = everything went perfectly smooth

Rating:

5.0

The East Indian young lady Advisor was very polite, professional and helpful.

Rating:

1.0

1 staff working, poor organization, too crowded, bad parking

Rating:

5.0

Just consider customers parking spaces too that is the challenge on your side.

Rating:

5.0

Keep up the great service 👍🏽

Rating:

1.0

The worst U-Haul experience I’ve ever had. I honestly don’t understand what I paid for. The vehicle was filthy: the seats were sticky, the steering wheel and turn signal lever were covered in some kind of greasy grime, the cup holders were dirty, and even the ceiling had what looked like coffee stains. The vehicle’s mechanical condition also felt unsafe. When braking, there were heavy jolts through the suspension that could be felt in the steering wheel. The steering wheel vibrated even when I wasn’t braking, and the engine braking caused harsh jerking. This was a terrible vehicle that should not have been made available to customers.

Rating:

3.0

Actually I booked 10 feet from 1785 queen street east for 11 am and when we went there they have no truck available and then I call customer care then they book 38 dean street for 11.45 am and we went there they also have no truck and then we talked to customer care and after 1 hour they found truck in 1472 the queensway location and finally we found the truck after 4 hours.we waste the time and fuel of the car and they pay extra per mile charge to u haul because this is too far from my house. I was very disappointed on this type of service from all other locations.

Rating:

2.0

not clear that you don't have to wait in line to check-in attendant gave me a $10 fuel surcharge - but fuel was exactly as it should have been (have pics) attendant said he'd credit me for the reg dolly - but didn't all in all, disappointing

Rating:

5.0

Mobile check-in is a brilliant idea. Super fast process, Ayushi was super helpful and gave me the key right away and the return process was handled by Frederic and it was very smooth. Very friendly staff, I would definitively recommend this location. Thank you

Rating:

5.0

very smoot check in, and check out! the app was very efficient in both cases. staff was really helpful with directions and managed questions well. example: explaining (showing) pick up locations well. and friendly.

Rating:

3.0

They are very shady, why was I charged for 2 days instead on one.. no explanation no guidance..

Rating:

5.0

Everything was fine. Thanks.

Rating:

4.0

Right rear taillight not working. Fuel less than 1/8 but they gave me $37 fuel credit for bringing back truck with h 1/4tank

Rating:

3.0

Drop-off was stresful with the lot blocked by one vehicle, so we weren't able to access the lot. There was no instruction regarding the drop-off procedure either, I had to look this up on the internet (ie drop keys in drop box).

Rating:

5.0

Lady at counter was great

Rating:

5.0

Good cs

Rating:

5.0

Well Shivali has been great help.

Rating:

2.0

Have your staff that deal with customers know how to respond when a problem arises. Make sure to check your vehicles are in good & safe working order when renting them out to customers. The headlights on our truck that we rented didn’t work, very dangerous driving home on a highway with no lights. The employee told us that the truck was in good working order and it definitely wasn’t. Renting trucks that are unsafe to drive is not okay especially for what you charge to rent the truck. The employee when we dropped off the truck was very rude, should not be dealing with customers if you don’t know how to handle a situation.

Rating:

5.0

Great customer service

Rating:

5.0

Brilliant!

Rating:

3.0

Reduce the wait time to be served 30 minutes to wait is a long time to be serve

Rating:

5.0

Best needs no improvement

Rating:

5.0

The drop off location was changed while I was pulling into the parking lot to drop it off. I was given the incorrect address of the new location, which ended up taking me 30 minutes to get to from the original location.

Rating:

5.0

to me is very convenient, I live near by.... also it's a very easy process, no complications.

Rating:

3.0

Would be easier to provide van with full gas tank vs. 1/2 tank. Difficult to estimate filling 1/2 tank. Passenger side mirror would not move so had to rely on blind side mirror.

Rating:

5.0

Please provide some parking space for customers.

Rating:

5.0

Just keep up the good work and your associate was very helpful

Rating:

3.0

The customer service was excellent. I can't say enough about the young lady at the service desk. Unfortunately, either the trailer we rented or the person who checked it was not so good. I'm not sure who was to blame but the trailer came off the hitch on the highway. It was terrifying and dangerous. It has been reported and hopefully will not happen to anyone else.

Rating:

4.0

Customer parking

Rating:

4.0

Friendly staff and convenient location

Rating:

1.0

First off , whoever checks the gas mileage needs to gets they're eyes checked . My invoice paper said that I picked up the truck with 3/4 of a tank. The needle was way under 3/4. I drove the truck for a total of 26kms . I put 15$ of gas in before I dropped it off . Needle was clearly at 3/4 of a tank when I dropped it off . My receipt says the mileage is now under 3/4 of a tank which is incorrect. I got charged 11$ for fuel which is a scam . I clearly dropped the truck off with more gas then when I picked it up . Please contact me to resolve this issue .

Rating:

5.0

Everything you need to move your thing you can get here.

Rating:

2.0

No customer parking. Was asked to park at Ikea. Receipt included fuel surcharge and it was determined i brought back the same. Was refunded the fee but had to go back and ask to refund also the HST pertaining to the fee. Service felt like a scam all the way. Check your receipts carefully with this location.

Rating:

5.0

I had some difficulty when returning the vehicle, but I believe it was mainly due to a lack of organization and consideration from other customers who parked the returned vehicles randomly, leaving large gaps between them. After I parked my vehicle to complete the check-out, three more customers arrived and were unable to park because there was no space left. That said, all of my experiences with U-Haul have been excellent. Convenience is definitely their strongest point.

Rating:

3.0

Customer service personnel in store were good. Delay with agent verification process using app. Difficulty uploading photos on the app (pick up and drop off).

Rating:

4.0

They should have at least two people available to help customers as this location tends to always be busy. But the service is excellent!

Rating:

5.0

Best location. Always have trucks available. Clean, organized, fast.

Rating:

5.0

Exce

Rating:

2.0

When clearly and explicitly I have said no anyadditional insurance is required and weent over the details with employee upon return of the vehicle I have still being charged extra 5$. It is not a huge amount but it is principal.

Rating:

1.0

Terrible experience from start to finish. This location is clearly not equipped to handle truck pickups and returns efficiently. During our initial pickup, customers had parked their personal vehicles directly behind the area where we needed to reverse and exit the truck. We had to wait for the customer to finish their transaction and come outside before we could even leave. There should be someone monitoring the parking lot and clearly directing customers not to park in areas that block truck access. The return was even worse. We returned the truck at our originally scheduled time, yet the entire lot was completely full and there was nowhere for us to park the truck. There were also no signs or instructions explaining what customers are supposed to do in this situation, and there was no staff available at the desk (not 24 hours location). We had no choice but to call customer service, get transferred, and wait approximately 30 minutes before the issue was finally resolved. This was an unnecessary amount of hassle caused entirely by poor lot management and a lack of clear instructions. For a truck rental location, having adequate space for trucks and a clear process for after-hours returns should be basic requirements. Unfortunately, neither was provided. Very frustrating experience and a location I would not recommend.

Rating:

4.0

Everyone at the facility was great. Only issue i had was the uneducated customers that help up the process. I was in the middle of a long line up waiting to be served. 15 20 minute wait time before I spoke with anyone

Rating:

2.0

The line took around 45 minutes just to get to the front with the app not working properly.

Rating:

5.0

I was saying to my partner just how easy the entire process was to deal with. Very pleased

Rating:

3.0

The truck had a tire monitor warning on the dash and the staff said don't worry about it. The truck had some noticable bumps and bruises from previous drivers, all marked off at least. Then the return process - what a pain in the ass that is! Not to mention, nowhere left to park!

Rating:

5.0

Everything is fine, I recommend it to everyone.

Rating:

5.0

it s was perfect. the 2 ladies is the front office are very helpfull. thanks for everything

Rating:

5.0

My furniture was secure and in good condition after 3 yrs in storage. Thank you U-Haul.

Rating:

3.0

lockers leaked and floors wet

Rating:

3.0

Overall, I would rate your storage facility a 2.5 out of 5. First, access to the storage is often blocked by your own vehicles. There were times when I needed to pick something up in the morning and had to carry items over my head just to avoid hitting your cars, simply because there was no space. Second, everything is rusty and damp. I also find your pricing hard to justify—similar units in climate-controlled facilities are actually cheaper. Finally, your U-Haul box return policy. Moving is always stressful, and something as small as a receipt can easily get lost. Making returns possible only with a receipt feels unreasonable. Are you really expecting people to fake your boxes just to get money back? It may seem like a small thing, but it leaves a bad impression. Next time, I will likely use Storage Market for packing supplies instead.

Rating:

5.0

I've had a great experience at this location. U-Haul's promotion let me use a storage unit for the first time and I've had a positive experience. The staff is friendly and helpful.

Rating:

4.0

The only downside to this location is the lack of customer parking, but it’s completely outweighed by how friendly the staff are.

Rating:

5.0

Excellent experience

Rating:

5.0

The staff at UHAUL storage facility at the 1472 The Queensway Etobicoke, ON M8Z1T5 location were incredibly friendly and welcoming. One employee even went out of their way to help me move my belongings from my vehicle, which I truly appreciated. I was also given one month of storage free of charge, which was a great bonus. Overall, the team at this location was very helpful, professional, and made the entire process easy and stress-free. That said, this experience was not reflective of all UHAUL locations. Prior, I also visited the 152 East Dr Brampton, ON L6T1C1, north of TORBRAM & STEELES location where I encountered a lack of professionalism and poor communication. Additionally, the storage unit there did not appear safe, as the overhead top was open. Based on my experience, I would highly recommend UHAUL storage facility at 1472 Queensway Etobicoke, ON M8Z1T5 specifically. If you’re considering a storage facility, this location is your best bet for reliable, customer-focused service.

Rating:

5.0

They're best and friendly.

Rating:

5.0

Thank you

Rating:

3.0

It was difficult to access the locker by car as it was very tight. It was also hard to find customer parking. For the cost of the locker, I was expecting it to be easier to open and less rusty. Finally, each step from renting a locker to closing the account took a very long time with only two staff working.

Rating:

5.0

Every thing was good

Rating:

4.0

Friendly staff

Rating:

3.0

the amount of times i had to ask them to move a uhaul van that was blocking my unit was too much, often times within the same day of moving things in and out, they would park a van there in between by loading or unloading, and for that reason only i got out as quickly as possible, but there was always a staff around i could ask to move the vans because there was only ever one at the desk and there was always a line up of customers.

Rating:

3.0

At times it is VERY congested and difficult to get to my unit.

Rating:

1.0

Unfortunately, I did not have a good experience at this location. I am constantly moving things around for my family and friends, and I always rent vans and trucks at this location. This time, I needed to store some items, so I decided to rent a small unit online while I was renting the truck. In-store, they offer a free month of rent, but that was not showing online. When I went to the store, I spoke with the receptionist and asked how to get that promotion, but she said she could not help. She said I should try to write an email to the management and request a refund for the unit I paid online. I sent two emails, and neither was ever replied to; I was ignored. Another bad experience is the long wait to speak with a receptionist when you arrive in the store. Poor customer service as they do not acknowledge you or even look at you until it's your turn. I felt lost and unwelcome; we were doing them a favor by renting their vehicles. The parking lot is crowded with their trucks and vans, leaving a very narrow area for you to access your storage door. You need to be a "ten-star" driver to get to your storage and leave the area with no scratches or damage to your car. The U-Hall employees suggested we park in the BBQ store neighbors' parking lot (which, if I were the neighbor, I would be very mad about it) or at IKEA. We told them we needed 40 minutes to drive home and return to leave one of our cars at home, but they said their parking lot is just for employees, and they don't have parking for customers; no exceptions at all. It will be hard to change my opinion, but at least I am sharing my experience so you can decide if this was an odd situation or if that's how they are in general with their clients.

Rating:

5.0

For the first time user like me I would advise that you get your registration done within the office hour.

Rating:

2.0

The trucks parked in the driveway all the time and snow removals was just wrong .so many trucks and no room to plow . I had to use my own snow blower to clean snow. When calling the store I would be put on hold and never talked to any one person . The one red bearded guy was the best And the tall Indian guy was also very helpful . Management needs help

Rating:

1.0

I had rented the storage unit for 12 years and have paid well over $20,000 over the years for my unit. I paid for an entire for months rent on May 1 which was over $220, and upon move out on May 8, I was informed that there would be no prorated rebate for the month. That’s just bad service given the amount of time that I had rented the unit for. There was also a dead rat in my unit and my door has remained broken for a few years despite complaints to have it repaired. The staff at this location are also impolite, unfriendly, and seem to move painfully slow.

Rating:

5.0

I had problems in the past with storage as Access Storage made me have to get rid of some of my most valuable possessions. That experience was the reason why I was skeptical about using any storage units. My time with U-Haul was a little longer then expected but I would recommend them to anyone looking for storage.

Rating:

5.0

Shout out to the front desk staff!! Great service.

Rating:

5.0

Always great helpful friendly service!

Rating:

4.0

Very tight at certain time. Staff is wonderful but people returning equipment park anywhere and block you in

Rating:

3.0

My suggestion is for this location to allow ample space and access to Units. It was very difficult to navigate through to access my unit as the trucks and vans were always blocking my access. I would like to see improvements with truck parking

Rating:

5.0

All staff is very helpful guide very properly

Rating:

3.0

Did not start off as a good experience. Was told by agent at this location that they did not have a rental space available even though I had a confirmed reservation and move in date. This was frustrating and scary. She explained that a reservation is only best efforts and she had no spaces. After much pleading (by me) she found a unit that was just being vacated and got it ready for me within 30 minutes. U-Haul, please make your App reservation experience more clear. It is actually a waiting list where you might get lucky like I did.

Rating:

1.0

Only 4 staff out of all staff good in the last 4 years. Very bad customer service currently. Most employees treat customers like trash and should be monitored at all times. Storage units rusted out in terrible condition compared to all other facilities used.

Rating:

5.0

Perfecto

Rating:

1.0

They Never answered the phone you can call them every hours of the day for 24 hours and still won’t pick the phone or they will put you on hold for hours and forget about you the Manager she’s they worst very rude she was screaming on the phone to a customer so loud that I can here it in the text room so unprofessional I had most of my stuff destroyed because the storage was full of rat or mouse and ate my stuff and pooped everywhere

Rating:

5.0

Only downfall is if you are in the storage area after hours of business.. rental customers are ignorant and block off only access to leave the property.

Rating:

4.0

Vans are parked in the isles where the storage units are creating issues with other customers moving to their storage space.

Rating:

1.0

Changing someone’s lock without telling them is sneaky and insane, who knows what goes on and this sketchy place

Rating:

1.0

Never more! I'm really upset.

Rating:

5.0

Best price in town

Rating:

5.0

Excellent experience, thank you!

Rating:

2.0

I booked a 10 x 10 storage unit and when I arrived there was only a 5 x 10 available.

Rating:

2.0

No comments

Rating:

1.0

I was not told I had to move out during office hours. Quite the opposite. I was told I could come any time day or night. I then had to empty my unit a day late due to your office being closed. Causing another months charge to be due on my account. Unacceptable. Your staff attempted to charge me $209 for 18 hours of storage that I would not have even needed had I been able to move out the day prior. I sorted this out with your staff in person and yet, your automated system has attempted to charge the credit card several times since moving out. Furthermore the reservation for the truck we attempted to rent was canceled several times. We also rented a covered trailer which got a flat tire. We waited in a parking lot for 4 hours for repair and then were not initially offered a free day of use with the trailer. As though we should have to pay rental fees for damaged equipment that wasted a full day of our move?! My storage was included in an out of town truck rental and it was very difficult just to get the unit to begin with. None of your staff seem well trained and must not be compensated well because their attitude is quite demure even when being spoken to kindly and with patience. My experience with Uhaul has been REPEATEDLY deplorable. May I suggest you train you staff adequately and pay them better.

Rating:

5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

Rating:

2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Rating:

2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Rating:

4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Rating:

5.0

VERY friendly and sweet girl at the counter at the Queensway location!

Rating:

5.0

Care free storage. 7years no problems!.

Rating:

4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

Rating:

5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

Rating:

3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

Rating:

5.0

Great staff, glad to be a customer.

Rating:

2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Rating:

5.0

Excellent

Rating:

1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

Rating:

3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Rating:

1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Rating:

2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Rating:

5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

Rating:

4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Rating:

5.0

Very fast and helpful

Rating:

4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Rating:

1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Rating:

4.0

.

Rating:

4.0

.

Rating:

5.0

Very professional

Rating:

5.0

.

Rating:

5.0

Nice people

Rating:

5.0

It was an excellent experience having storage with uhaul.

Rating:

5.0

friendly staff

Rating:

2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Rating:

5.0

Staffs are very helpful.

Rating:

3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Rating:

5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Rating:

4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Rating:

1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Rating:

1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Rating:

5.0

Staff was very friendly and knowledgeable

Rating:

5.0

Quick, professional, friendly service.

Rating:

1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.