Sol was accommodating, pleasant and helpful. Thank you!JOEL J.
Customer Reviews for U-Haul Moving & Storage of Eureka
Eureka, CA 95501
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice guy. Very young. He was also very un-knowledgeable and didn't know anything about the $50 guarantee offer. "I don't know anything about that."Pamela W.
Customer rep (Andrew I think) was very professional and efficientPATRICIA F.
Customer did not leave a comment.TAWNI H.
Customer did not leave a comment.VIRGINIA P.
They were outstanding!MICHAEL R.
Customer did not leave a comment.MAVIS V.
Customer did not leave a comment.Emily D.
Customer did not leave a comment.Jason D.
the guy filling out paper work excellent explained everything knew what he the was doing the return hassle free thanks avery pleasant experienceRONALD P.
Customer did not leave a comment.MISHA M.
I really have no complaints or suggestions. The young man is was informative when I had a question, very polite. It was a great experience and why I only go to Uhaul for any moving needs. This was my second truck rental within 4 months. Thanks guys for making it easy. :) Cami B.CAMDLENE B.
The staff was nice and courteous. The after hours drop off/website feature was easy and convenient.CHRISTOPHER G.
Customer did not leave a comment.LESLIE W.
U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.JESSE G. | First Impressions
Rates are Not as advertised:$19.95/ daily rate=$100 plus mileage. Won't Use UHaul again without a real cost for use .Alicia S.
I will never recommend uhaul to anyone based on your corporate policies.JESSE G.
Customer did not leave a comment.JARAD P.
The worker here confirmed my email and said I would get my receipt via email, but it never came. I would like my receiptâ€¦ I think this was a computer issue because the worker had my correct email and was very helpful.Breean B.
Insurance fee is too muchMARIAN G.
Rude employee, took a photo of my license plate without asking me first, had to wait ages even though I'd reserved a specific time. This place sucks so much.DANA T.
Thank you for the excellent service and well maintained trailer we rented.Tim M.
Customer did not leave a comment.Lori G.
Have someone answer the phone. Apparently, incoming telephone calls route to a nonexistent location - never to be answered.JAMES B.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.DEBORAH C.
Made my job of moving easier and stress freeHENLEY C.
Great serviceKEVIN P.
Employee that helped me was cheerful and helpful despite it being 10 minutes to closing time.Stephen P.
Upon returning my open, 5x9 trailer, a $15 cleaning fee was added to my total bill. Luckily, the associates allowed me to take 4 minutes to hand sweep out plant debris and a small amount of dirt that had more than likely simply blew into the trailer while I was driving. The fee was then removed. Please be more clear what "dirty" is when returning equipment. Surely, a cleaning job that takes less than 5 min to perform should not be subject to a $15 cleaning fee.STEPHEN K.
The site seemed short handed at pick-up time (9:30 a.m.) The drop-off took an extra long time due to poor internet connectivity on the employee's cell phone! This needs to be addressed, in my opinion. The overall experience was just â€œOKâ€. Not 5 Star that's for sure.DIANE L.
Customer did not leave a comment.LAURIE M.
Customer did not leave a comment.emily W.
Customer did not leave a comment.Ariel S.
When I arrived with the truck and explained about the tire, the manager refused to see me about it leaving me to deal with an hourly worker whose only response was, "Well, I can't do anything about that," and, "You shouldn't have put air in the tire." The whole experience with U-haul was, again, frustrating and disappointing, full of issues which u-haui personal refuse to address.ANDREW L.
The staff put up with my bad jokes and made sure I had a positive experience. You've got a good crew there! Keep up the fantastic work!William S.
Customer did not leave a comment.Michael I.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.THOMAS G.
I would recommend mostly for the staff. If I ever have a questions they a nice about explaining things to me. I also like the online check-in, it made it fast and easy to rent my truck.Fionna D.
The general manager had a line and was using three computers to get everyone out as quickly as possible. That guy Rocks 5 stars. Definitely going to use this location againJAMES H.
Customer did not leave a comment.CYNTHIA C.
Equipment (a car transport) was well used, but serviceable, the folks at U-Haul Eureka were great, professional and personable! Only hiccup was trying to change the reserved date, calling the local number ended up getting me transferred to U-Haul's 800 number resulting in an interminable hold (over an hour, I had headphones in and was doing other things while waiting), where a friendly voice kept saying â€œYou can make changes at myuhaul.comâ€. No, I couldn't, the â€œserver was not responding.â€ Gave up on the phone call and website and just stopped in while running an errand in town. A very friendly, helpful young man changed the date and everything else about this rental was flawless!JOHN W.
Fast , courteous, Ok equipmentDIANA L.
Customer did not leave a comment.Kim A.
Customer did not leave a comment.Zowie P. | Online Move In
Customer did not leave a comment.MARC M.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.GARY M.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.DANIEL H.
They were super busy but I still got in and out in under a few minutes, the I think the online check-in saved me a lot of time but I know for sure that the self check-in saved time, when I returned they were still running around busy, Self check-in was super easy and Sol, Ethan, Will, and Juan were all personable, polite, and professional. Something that is normally very lacking in todays youth.TRAVIS K.
Customer did not leave a comment.Kalindi R.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.STEPHAN C.
Customer did not leave a comment.Mario D.
I already recommened you guys to my friend who is movingELIZABETH C.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.BREIANNA F.
Customer did not leave a comment.Geraldine L. | Online Move In
Customer did not leave a comment.WILLIAM B.
Will or Willis was very helpful. I really appreciated his kindness and patiences with me.Griselda V.
Customer did not leave a comment.MARC H.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.DAVID C.
I ordered my trailer and had to drive 250 miles in total to pick it up. I noticed ever single facility between lake county and eureka where I picked it up all had trailers sitting in them but for some reason I had to drive an extra 250 miles to get one. Not too happy with the extra driving costs associated with that. It was a waste of my time and money I won't be using a uhaul product again. IDAVID V.
Customer did not leave a comment.Ryan A. | Overall Experience
They could use more employees on the weekends!Mike B.
Customer did not leave a comment.Phillip B.
Not have such long waits for a minimal amount of customers. Actually have a vehicle available that was reserved. The wait was so long (2 people in front of me) that I bought the old lady's moving boxes behind me, just because I felt bad that she was waiting so long to only buy boxes.JUSTIN G.
Customer did not leave a comment.Graham J.
prepare for a long wait in line. Slower than molasses. Making a reservation was a no guarantee for the date and time, phone call wait was 20 plus minutes and took two calls to finally make a reservation and to have a guarantee of an available truck. Return took nearly 20 minutes as well.Andrew G.
Hire more people! Not really your fault but it did suck that there wasn't enough employees but the ones who were there were absolutely incredible even with the rude customers that came in! I'm beyond appreciative for the work they did â¤ï¸Julia M.
You staff, especially Willi, is outstanding. Willi gave me great customer service and listened to me.ADRIENNE C.
The truck had a terrible mechanical sound to it (and I've driven other UHauls), and when guiding my car onto the tow hitch, the employee wasn't looking at my right tire and my car was damaged.TIMOTHY R.
No problems. Good courteous service.JEFF M.
Pick up times were very long. I arrived at 9 am for a pickup, with 5 people ahead of me. I checked out at 9:30. There were two agents, but it seems to take about 5-10 minutes per person even if you have a reservation started in the system. They did their best, thank goodness one couple was only buying boxes.Kelly E.
Customer did not leave a comment.SANDRA C.
The return location gave us a headache. We tried two places to return the trailer had to drive over 40 miles until we found a place that would take the trailer.ANTHONY M.
Customer did not leave a comment.JAVIER R.
Just fineJuan H.
Customer did not leave a comment.ROBERT G.
Fantastic experience and extremely smooth. Came out to meet me. Knew who I was without me even introducing myself. PerfectDustie U.
I rented a car dolly. When I arrived to pick it up the attendant tested the lights on the trailer, one of them did not work. He explained that it was the fuse in my truck. I suggested we test other dollies and other connectors. Only on the 4th dolly when the bad light switched sides did he believe me that it wasn't my truck. This took nearly 90 mins.DAVID B.
Customer did not leave a comment.Marc H.
Customer did not leave a comment.NINA G.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.clifton h. | First Impressions
Customer did not leave a comment.NICHOLAS U.
The young man Willie Burke who helped us was wonderful and you are fortunate to have such a polite, great employee. He made the whole process painless and easy. We will definitely use U-Haul again if needed and will recommend to our friends.MARK P.
Customer did not leave a comment.CHARLES P.
While this didn't impact me, I know that the day I was picking up my rental, the phone lines had been down for more than a day. When returning, there seemed only be one staff person, who was away from the counter so there's quite a long line to check out. I used the mobile return, but it's a pain when you can't select a photo from your gallery and have to take a picture at that moment.EDWARD C.
Customer did not leave a comment.Melissa R.
Customer did not leave a comment.patricia s. | Overall Experience
Customer did not leave a comment.JAY R.
Did an after hours drop off but could never get connected to the website and when trying to call the next day the phone kept hanging up. Still no confirmation that the truck was received and all is good.Jason B.
Answer the damn phone your business is very badNORMA A.
The truck has some issues with the breaks. Need to be serviced, for sure. I let the man at the return station out side know that they needed to be looked at.MARY S.
I was not given the vehicle I had reserved and the one we did end up with was not in good mechanical condition.Katee R.
Customer did not leave a comment.Christoffer H.
Had very friendly and helpful service both in pick up and drop off, was very impressed. Would recommend and refer to friends! Thanks Eureka U-Haul.Kandis K.
Customer did not leave a comment.KENNETH L.
Pick up and drop off was very quick qnd easy. Great job.Allen M.
The location itself is tricky to get to and from with the 101 running parallel to the location you have to cross two lanes and it can be difficult to cross during heavy traffic timesKathleen B.
The truck was cited at a CHP inspection for unsafe turn signals and an inoperative parking break and cannot be rented again until it is reinspected by the CHP. In essence U-haul sent me out in an unsafe vehicle with limited rear visibility and improperly and, one one corner, inoperative turn signals. After waiting half an hour at the understaffed Eureka office with others piling up behind me I was told they could do nothing and to call corporate. I called corporate who took the report and advised me it would be sent to the Eureka manager for disposition! Do you see the logical failure here? Local says call corporate, corporate says deal with local? I've asked for a full refund and rest assured I will escalate if necessary. This will not go away. The reference complaint ID is 3130869.Robert T.
Customer did not leave a comment.Arthur U. | First Impressions
excellent customer service in the office and also while returning the truck!patricia s. | First Impressions
this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .yvonne P. | First Impressions
Customer did not leave a comment.David V. | Overall Experience
Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dunLaura D. | Overall Experience
Lock was supposed to be provided. Can’t reach local office by phone. customer service helpful but said they would call me back and they never contacted me.Anna C. | Online Move In
No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.Paul T. | Online Move In
Staff was always great and happy to help. Customer Service was excellent.Georgia N. | Overall Experience
They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3leesa l. | Overall Experience
Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.Emeterio M. | Overall Experience
getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent againJohn S. | Overall Experience
My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.Laura D. | First Impressions
My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Thank youcynthia m. | First Impressions
Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.Jeffrey A. | Overall Experience
Customer did not leave a comment.Kimberly O. | Overall Experience
in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floorJohn S. | First Impressions
Customer did not leave a comment.Rae B. | Overall Experience
Customer did not leave a comment.Kimberly O. | First Impressions
everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.Michael l. | First Impressions
Customer did not leave a comment.Anthony S. | First Impressions
The employees were very helpful and knowledgeable.steven h. | Overall Experience
Everything was greatAmy A. | Overall Experience
Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.Michael Y. | Overall Experience
The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!ROBERT P. | Overall Experience
My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.Shari M. | Overall Experience
Thank Youdesiree J. | Overall Experience
The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.LAURA G. | Overall Experience
Made a reservation, staff was helpful and friendly.mark r. | First Impressions
Staff was very nice and helpful. Units are clean and maintained well.Georgia N. | First Impressions
Fast, efficient and very professional! All around great service 👍Lydia A. | First Impressions
They were able and confident while assisting many customers.Babette M. | First Impressions
A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.barbara n. | Overall Experience
Thank You 😊John T. | Overall Experience
never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteedha e. | Overall Experience
They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unitcarolyn w. | First Impressions
The staff was always friendly and helpful. Nice facility.Carl M. | Overall Experience
My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!Ginger G. | Overall Experience
The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectfuldana j. | First Impressions
All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your helpJohn T. | First Impressions
Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened outRobert F. | First Impressions
had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in itJessica K. | First Impressions
I am not happy with your company at all!!!!!!!!!!!!!Sheri B. | First Impressions
Good customer service.david v. | First Impressions
Would recommend this process to anyone that's moving.john N. | Overall Experience
The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.Laurel C. | Overall Experience
I was disappointed in paying for a month of storage after moving my stuff out.Richard K. | Overall Experience
They are very nice and helpful at this uhaul!Susan M. | Overall Experience
The workers were very helpful, efficient and friendlytodd h. | Overall Experience
good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.Cindi K. | Overall Experience
Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...Thomas D. | Overall Experience
My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.susan T. | Overall Experience
I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.frances c. | Overall Experience
After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.todd h. | Reservation
Thanks Michael, Travis and Brent. You always make my visit great!wendy d. | Overall Experience
I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !michael b. | Overall Experience
The staff in particular the gentlemen who helped was attentive, friendly and helpfulKay S. | Overall Experience
.Cindy L. | Overall Experience
StaffCindy L. | Overall Experience
We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.Katherine L. | Overall Experience
Lllpeter S. | Overall Experience
Service was excellentJames M. | Reservation
Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.justin f. | Overall Experience
Great staff and having a storage unit right there worked out perfectly. Thank you!Chad A. | Overall Experience
It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .DEBORAH D. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!